Beginning on the third floor, where you'll find the breakfast area, rooms are clustered around a central courtyard with an open, atrium-style design. All rooms have small sofas. The frosted glass insert on the bathroom door is an elegant touch yet doesn't compromise privacy. If you need extra room, upgrade to a spacious corner unit. The Outlet Collection at Riverwalk is just a short walk from the hotel.
Smoke free premises. 170 units. 8 stories, interior corridors. Accessibility (Call).
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 177 guests
Showing reviews 1 - 5 of 50
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
10-13-2017
Was within walking distance to most everything you would want to do in and around the French Quarter, yet far enough away to not be affected by the partying that goes into the early hours around Bourbon Street.
Pros: Proximity to cruise terminal and to French Quarter
Cons: No
9.0
Anna
Wonderful
Group Traveler
10-13-2017
Pros: fold out couch!
Cons:
9.0
Elliot
Wonderful
Group Traveler
10-13-2017
Pros: breakfast was pretty great. the rooms were kept rather clean. the staff was all very nice
Cons:
9.0
Verified Hotel Guest
Wonderful
Family with Teens
10-13-2017
Pros: Location was everything we needed.
Cons:
5.0
Donald
Fair
10-13-2017
Pros: ; it was clean in a good place located,
Cons: NO PARKING ,,,, period and for that reason was very unhappy,,, could not find a parking place and had to pay another 50 per night ,,, Did not enjoy that at all,,,
8.0
Corey
Very Good
Traveling as Couple
10-13-2017
Pros: The staff was very friendly. Free wi fi. Free parking, but I think I paid extra for parking when I booked....it still seemed free.
Cons: There was nothing I disliked enough to mention. I wasn't expecting club med, so it was fine. SOme people expect too much, I'm not one of them.
9.0
Jose
Wonderful
Group Traveler
10-13-2017
Pros: great accomodations, location and the staff was helpful
Cons: valet is understaffed.
8.0
Kena
Very Good
Business Traveler
10-13-2017
Pros: Location of the hotel was perfect.
Cons: No
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-13-2017
Pros: Very clean & everyone was friendly!
Cons:
10.0
Verified Hotel Guest
Exceptional
Group Traveler
10-13-2017
Pros: The front desk was superb and the rest of the staff treated us like family. The front desk gave us the good, bad and the ugly of the NOLA. Which, created good tours, food and fun daily. Thanks for the love, NO.
Cons: Just parking, but that's the problem of most downtown hotels.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-13-2017
Pros: Right across from the convention center. Very nice location. Walking distance or Uber just about anywhere around the city.
Cons: Valet/Parking a lil higher than i expected. Almost $---a night i think is a lil high..almost paid the same amount for a room a night.
10.0
Josh
Exceptional
Traveling as Couple
10-13-2017
Pros: close to the French quarter
Cons: I had to pick up my room service.
1.0
Verified Hotel Guest
Very Poor
Traveling as Couple
10-13-2017
Pros: The staff was very polite and accommodating.
Cons: The bed was not comfortable at all. The noise level was very high. We had to change rooms because of noise very early in the morning. When the room was changed, the room noise was still very high. The treadmills did not work properly.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-13-2017
Pros: The staff was super friendly. Rooms have plenty of space. They were willing to let us change rooms after the first one didn't work out well. This hotel is an easy walk to 2 streetcar lines and close to many great restaurants in the warehouse district.
Cons: We were initially put in a room on the first floor, which was loud and had 2 double beds instead of the 1 king we reserved.
10.0
Kalen
Exceptional
Solo Traveler
10-13-2017
Pros: The Hyatt was very secure guests could not control the elevator without a key
Cons:
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
10-13-2017
Pros: Good Breakfast!
Cons: Urine smell in hallway corridor?😳
10.0
David
Exceptional
Family with Teens
10-13-2017
Pros: LOCALIZATION
Cons: KIND OF OLD
9.0
Hubert
Wonderful
Traveling as Couple
10-13-2017
Pros: Free breakfast, close to convention center, perfect for convention guests. Walking distance to casino and streetcar at Canal street.
Cons: If you require parking, parking at hotel or surrounding area can be expensive from $10 day time to $40 per night. Do not drive.
10.0
Robert
Exceptional
Solo Traveler
10-13-2017
Pros: The staff are very attentive. The hotel is very attractive. The free breakfast is spectacular. The rooms are very spacious.
Cons: The hotel was not right near the quarter but not a bad walk and safe. It was a holiday but there was a lot of noise way into 2:30 in the morning, screaming, arguing, sounded like furniture being banged around. It would help if they monitored this a little
9.2
Aneta
Wonderful
young couple
10-11-2017
Reasonably priced clean, spacious and...
Pros: The room was really big and quite nice. It was overlooking the backstreet, so it was also quiet. Breakfast is very good as well. Since we were doing a long trip, it was super helpful that they had public washing machine and dryer in the hotel. We left our luggage during the last day for no extra charge as well.
Cons: Breakfast ends at different time during weekend and weekdays, so on Monday we missed it (we'd checked in on Friday so had breakfast on Sat/Sun at the same time). It is stated in the brochure though, so kind of our fault :)
10.0
Roger
Exceptional
young couple
10-08-2017
Exceptional
Pros:
Cons:
9.2
Ruth
Wonderful
family with young children
10-08-2017
Everything was very good
Pros: Everything!! The room was very clean and spacious, the staff was friendly, the food was very good
Cons: When I booked the hotel I specifically looked for a hotel with parking because I needed that. When I got there they told me that they had only valet parking and it was 38 $ for the night, you should say that in your app because if I knew that I could choose another hotel with parking included, because I had to park in the street and the other day on a parking one block from the hotel but I saved 50'$ but I would prefered to choose a hotel with parking
7.5
Anonymous
Good
mature couple
10-07-2017
Good
Pros:
Cons:
5.8
Lori
Okay
family with young children
10-06-2017
Nice hotel, friendly staff but...
Pros: The reception staff was wonderful and the hotel was clean
Cons: Parking was $34 a day extra (didn't know till we got there). The sign on the park house used by hotel said $13 a day. At 5:30 am the staff in breakfast area started to talk, laugh, play radio and move furniture. By 6:30 am hotel guests came and made even more noise. Super noisy in the morning. Lots of extra taxes and fees added at check out.
10.0
Patricia
Exceptional
review category group of friends
10-06-2017
Wonderful place to stay, neat,...
Pros: Everything & the staff was amazing so attentive
Cons: Loved it!
10.0
Jebba
Exceptional
young couple
10-06-2017
Great
Pros: The bed was comfortable. I got a good nights sleep. Breakfast was okay. There was only one type of meat. I like patty sausage.
Cons:
10.0
Brittany
Exceptional
review category group of friends
10-03-2017
Perfect stay!
Pros: The breakfast was ok, but you can't beat it for being free. The staff were very friendly and helpful. Rooms were spacious and comforting. Perfect location. We really enjoyed our stay!
Cons: I have no complaints! I would stay there again.
7.1
D
Good
young couple
10-02-2017
Please customer
Pros: The property was clean and very well kept up even though they were going through some construction
Cons: Had to get a handicap room to get a tub in it to soak in from all the walking around town
8.8
Anonymous
Excellent
review category group of friends
10-02-2017
Fabulous
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
10-02-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
solo traveller
09-30-2017
Exceptional
Pros: Breakfast was very good.
Room was very clean.
Property was very well maintained.
Employees are very pleasant.
Cons: Everything went very well. No complaints.
9.2
Gregory
Wonderful
solo traveller
09-29-2017
Parking price sucks
Pros: Good view
Cons: The parking and the price for parking you give me a total for my stay and then get hit for a ridiculous amount more for parking
10.0
Tashayla
Exceptional
young couple
09-26-2017
Exceptional
Pros:
Cons:
3.8
Shirmelle
Poor
young couple
09-26-2017
Would not stay thief I...
Pros: Nothing
Cons: The air was not blowing cool and the staff was not friendly
10.0
Ashwin
Exceptional
review category group of friends
09-25-2017
Exceptional
Pros:
Cons:
9.6
Janice
Exceptional
young couple
09-25-2017
it was wonderful I enjoyed...
Pros: the breakfast was good the staff was nice
Cons: n/a
9.6
James
Exceptional
review category group of friends
09-25-2017
Exceptional
Pros: Great staff. Friendly and knew what they were doing.
Cons: Parking was a pain. No parking lot for the hotel except valet. We ended up parking up the street and spent another $44.00 for overnight. We could have used the valet, but we always seem to forget things in the car and have to run out to it again.
7.5
Lori
Good
young couple
09-25-2017
OK Place, served it's purpose,...
Pros: Staff was friendly,rooms small and cozy. Location is walking distance from restaurants and the outlet mall and river walk.
Cons: The ac vents required cleaning. Tons of dirt gathered on it.
10.0
Yvette
Exceptional
review category group of friends
09-25-2017
Exceptional
Pros: The breakfast buffet was delicious, the food was hot and fresh and refilled often. The staff was super friendly and helpful. The rooms were clean and the property was well kept. The property is located within walking distance to tons of shops and attractions. We were pleased with our stay. I definitely recommend this hotel!
Cons: This hotel definitely needs a pool!!!
10.0
Anonymous
Exceptional
solo traveller
09-25-2017
Exceptional
Pros: I had a really great time there. The staff was helpfull and friendly, The room was confortable, neat and tidy. I really recommended this place.
Cons:
10.0
Anonymous
Exceptional
young couple
09-17-2017
Exceptional
Pros:
Cons:
7.1
Ellen
Good
review category group of friends
09-16-2017
Good
Pros:
Cons:
4.2
Shannon
Disappointing
family with young children
09-15-2017
Horrible, dirty bed sheet with...
Pros: Location.
Cons: First of all, When we arrived the hotel, only one employee in the front desk who sells stacks, check in the customers and pick up the phone.
Second, the bed sheets have blood stains , calling the front desk three times and wait for more than one hour to change the bed sheets, the new bed sheets are still dirty and have shoe stamps. My question is why the bed sheets are in the bad condition still using to serve customers.
Third, the first thing in the morning I saw a small black cockroach next my baby pillow, what happen to this hotel, all the alwful things let my family experience.
Fourth, no microwave is in the room, my husband had to go to he third floor to heat the baby food. And then the next day, my husband went to the third floor, he can't find the microwave, and then he went to the front desk to ask, he was told the microwave was moved to the first floor for that day.
Fifth, what a horrible experience. This was the first time and will be the last time.
7.5
Xia
Good
solo traveller
09-14-2017
Good
Pros: Location
Cons: Breakfast service is really bad, not ready to serve, the bread area is missing the tool, people have to use hand to grab there bread, that was funny, and food everywhere , I think it's not really good setting, and staff need more training for welcome. And my room didn't have any shower towels, and I call d them, after half hour people showed up. Very slow.
10.0
Anonymous
Exceptional
young couple
09-13-2017
Exceptional
Pros:
Cons:
10.0
Peter
Exceptional
review category group of friends
09-12-2017
Exceptional
Pros: Everyone was nice and the bed was comfortable and big, spacious room, good breakfast too
Cons:
8.8
Alihan
Excellent
review category group of friends
09-12-2017
Fabulous
Pros: Breakfast-Location.
Cons: Nothing.
5.0
Anonymous
Fair
family with young children
09-12-2017
Passable
Pros:
Cons: Eggs was dry and rooms smell like dog. Tick in friend room . Need to let people know this is dog hotel because was over 50 dogs and hotel smell like dogs.
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