From arrival to departure, service is a hallmark of this posh hotel. High ceilings, elegant furniture, lavish fabrics and well-appointed bathrooms in the guest rooms guarantee a luxurious stay. Reminiscent of a Southern antebellum mansion, the charming hotel features marble floors, crystal chandeliers and a lush, enclosed courtyard. The flavor of New Orleans is reflected in the lounge area, which offers live entertainment on weekends. The inviting M Bistro restaurant displays local artwork and serves regionally influenced cuisine.
Smoke free premises. 527 units. 15 stories, interior corridors. Accessibility (Call).
Pros: The 3rd floor staff were charming and most helpful.
Cons: The Housekeeping was very erratic. The bed was not turned down each night of our 5 night stay. There was an emergency alarm for our area of the hotel (12th floor) which turned out to be a water pipe breaking. However we learned that not from the P.A. system screaming in our room with disparate messages......."leave your room using the stairs" and "stay where you are we are looking into the situation." It was the concierge that told us that later that evening.
8.3
Ian
Very Good
young couple
09-20-2016
Pros:
Cons: When we checked in we were not informed of a $150 incidental fee. When we checked out someone had charged chicken wings to our bill but then when I asked when and what time it was no one could answer me
10.0
Jill
Exceptional
family with young children
09-20-2016
Pros: Club Level snack shack amazing!
Cons: Didn't like paying for wifi
8.3
Patricia
Very Good
solo traveller
09-17-2016
Pros: Yes, the bed was like a cloud. The staff (Bubba at the front door and Kenneth in the restaurant) particularly kind and helpful. The live music a nice touch. On my second night I treated my family to dinner (including a toddler and my 8 year old nephew) and the staff was very accommodating - my nephew completed the "treasure hunt" and when we went to pick up his prize at the front desk, the young women who awarded him that little stuffed dog celebrated with us as if he'd won a gold medal. (apologies I didn't get their names: it was Saturday night 9/3). Delightful experience. All told, a wonderful stay - too brief!
Cons: I walked into my room to find rose petals on the floor and the bed, chocolates on the night table and a bottle of sparkling wine in the ice bucket. What's wrong with that??? Well, since I was traveling alone, I did not have romance in mind. I was a little taken aback, stunned, in fact, and initially thought I had a stalker (I work as a New York news anchor and Erin Andrews came to mind) . I called the front desk to find that my room had initially been booked by a couple celebrating some milestone, but that they had moved to another room - however, the staff neglected to remove their "celebratory items" from mine. No harm done, they told me to keep the wine. I cleaned up the rose petals and spent two incredibly comfortable nights with you. However, a concierge/housekeeping lapse is something I've never experienced at the Ritz-Carlton and something I thought I should call to your attention. Not upset, just concerned.
10.0
Jordan
Exceptional
young couple
09-05-2016
Pros: Everything was impeccable!
Cons: There wasn't a single thing that I didn't like
6.3
John
Pleasant
young couple
08-29-2016
Pros: Big bug in my room other than that the stay was fair very overrated though
Cons:
10.0
Raymond
Exceptional
mature couple
08-23-2016
Pros: Rudy and Melinda were great helping with
our dinner reservation
Annette went above and beyond what I asked
for with roses, strawberries, etc.
Cons:
2.5
James
Poor
young couple
08-09-2016
Pros: Nothing
Cons: Everything
10.0
Shawn
Exceptional
mature couple
08-08-2016
Pros: I don't know where to begin. It was a wonderful experience. I would like to thank everybody from the car hops to management for our wonderful stay. But, especially Thuy Cao the club manager she was so gracious and pleasurable you are fortunate to have her as your manager. Tell her personally for us thank you.
Cons: No wi-fi in room
10.0
Dena
Exceptional
mature couple
08-03-2016
Pros: Location
Cons: Wait staff for breakfast buffet on Sunday could have used a few extra help!!
10.0
Noble
Exceptional
young couple
08-03-2016
Pros: Location
Cons: Wi fi
7.5
Tiffany
Good
family with older children
08-03-2016
Pros: The Staffs are super nice. Especially the concierge, Very helpful and very knowledge. The location is good too. But a bit noise at night.
Cons: The bed is terrible, The bedding is not good too. Not up to Ritz Calton Standard. The Pool is like bath tub. No changing room, No shower in the gym, At 3 am in the morning, 2 people open our doors and walked in our room. Don't know how they got the key. Or I saw the ghost.. Very scaring...
10.0
Howard
Exceptional
family with young children
08-02-2016
Pros: Clean and comfortable.
Cons: Hard to find valet area. Gate was blocking entrance. Took 45 minutes to park.
9.2
Anitra
Wonderful
mature couple
08-02-2016
Pros: The staff was amazing each day we were there!! The bell hops were extremely helpful special thanks to them and the front desk!!
Cons: For the price the snacks should of been either more reasonable or free!!
9.6
Robert
Exceptional
young couple
08-02-2016
Pros: The room was nice. The best thing about my stay has to be how amazing the staff was, can't wait to go back.
Cons: no complaints here.
7.5
Marina
Good
mature couple
08-02-2016
Pros: The room was nice. The hotel is very nice.
Cons: 1. When we got to the room, we had a terrible view. It's a shame to travel to a new place just to stare at a stained rooftop below you and walls of other buildings. However, when I went downstairs to change room, the staff was very friendly and gave me a new room with no issue.
2. I think It is a bit ridiculous that after you pay almost $300 for a one night stay, you are expected to pay an additional $50 for parking (required) and valet (to wait half an hour for your car to come down) and $12 for Internet(!!)
3. We ordered breakfast to our room, which was nice, but they add a 22% gratuity fee in addition to a $5 delivery charge. Shouldn't gratuity and delivery be the same thing? When you go to a restaurant you don't tip a waiter for both service and delivering the food, it's one in the same.
However I should mention that both of those charges are clearly stated on the menu and I ordered knowing that I would be charged, so they are not hidden fees.
10.0
Robert
Exceptional
solo traveller
07-19-2016
Pros: Outstanding and extraordinary service. Fastidious cleanliness. Friendly, outgoing, and knowledgeable staff. Central location is close to everything. Staff always goes the extra mile to ensure every need is met. This was the perfect hotel for a French Quarter getaway. Thanks to all my Ritz Carlton family.
Cons: Nothing!
9.6
Laurence
Exceptional
mature couple
07-14-2016
Pros: The spa services were out of this world
Cons:
8.8
Olga
Excellent
mature couple
07-12-2016
Pros: Wonderful valet staff very courteous.
Cons: Not enough attention to helping guests navigate their way around New Orleans. Google and Yelp were our guide.
10.0
Karin
Exceptional
mature couple
07-10-2016
Pros: We stayed here for our 25th anniversary; we got champagne and roses in the room, rose petals scattered on the bed at night. Beautiful property, beautiful room!
Cons:
9.6
Lisa
Exceptional
review category group of friends
07-10-2016
Pros: Convenient location
Cons: A pricey hotel should not be charging extra for Wi-Fi
7.9
Devin
Good
mature couple
07-06-2016
Pros: Staff
Cons:
10.0
Gregory
Exceptional
solo traveller
07-05-2016
Pros: Great location, clean room and I slept like a baby
Cons:
6.7
Regina
Pleasant
family with older children
06-30-2016
Pros: Hotel staff were friendly, helpful, and attentive.
The room service delivered breakfast was superb!
The beds were very comfortable!
Cons: The hotel room temperature was unacceptable, and I requested service repair. I was offered a box fan until an engineer can service because another double bed room was not available.
The coffee pot and floor lamp could not be used on the same wall outlet. One appliance had to be unplugged in order to use the other one because only one port worked. Therefore, the coffee pot had to be moved to the desk to use both the coffee pot and the floor lamp at the same time.
Requested more Ritz Carlton bottle water to make coffee and tea, and was informed by the cleaning staff who possibly could not understand or speak English well stated that there was no more water available. However, a very helpful staff member delivered to our room enough Ritz Carlton water bottles for the remainder of our stay.
I also bserved the room had not been vacuumed because there was a cashew nut on the floor. I informed the staff of this matter, which they quickly remedied by picking up the cashew nut to discard it and immediately had room service to clean the room while we were still in the room. Once again, the cleaning staff failed to vacuum the room. I had to inform them of this again, and again the very helpful staff member came to vacuum the entire room.
The doorknobs to the toilet area were inoperable,hanging and falling off.
9.6
Thomas
Exceptional
family with older children
06-28-2016
Pros: We ate Dinner at the onsite restaurant and had room service for Breakfast. ALL of the food was phenomenal.
Cons: Mattresses were a little firm and the sheets were very tightly tucked under.
8.3
Sharon
Very Good
young couple
06-27-2016
Pros:
Cons: Could offer wifi for free. Lacked entertainment at the hotel
7.5
Diana
Good
family with young children
06-12-2016
Pros: Location; expectation of service standards;
food & beverage people (restaurant) are exceptionally helpful and accommodating. We loved the hotel restaurant and jazz band.
Cons: pool like a bathtub:); too big to be a truly boutique, as a result, a bit chaotic. For instance, 2 days out of our 7-day stay, housekeeping forgot to clean our room. We left our room at 10am, and returned at 5PM, the room was the same as we left. We called management to report the problem and had to "camp out" at the restaurant to wait... It was really uncomfortable as we were sweaty and wanted to take a shower before we head out for dinner and theatre.
8.8
Tiffany
Excellent
review category group of friends
05-31-2016
Pros: Clean, smelled amazing, the bed was so comfortable. Staff offered upgrade to two king bed for $50 more! What an awesome option!!! Love it and will be be back. Loved the free samples of beer, and fruit tart
Cons: I didn't like that they didn't have brunch on sunday and breakfast ended at 12:00pm. L
10.0
Kevin
Exceptional
mature couple
05-24-2016
Pros: This was one of the best Hotel experiences We have ever had. The staff was wonderful and we felt so welcome, we will definitely stay again. Thank you so much
Cons: if we could have stayed longer :)
9.6
New
Exceptional
mature couple
05-23-2016
Pros:
Cons: This is just lovely. It's very well placed for the French Quarter. The staff are excellent. We stayed in a club room which came with great facilities in the special lounge with very good food, wine and newspapers etc available through the day. It's on the pricey side but you get what you're paying for.
7.9
Stephen
Good
solo traveller
05-18-2016
Pros: The staff was Amazing and the best part of the hotel
Cons: The shower curtain it the worst I have ever experienced and the bathroom floods at every use. The bathrooms need updating, I had the shake the toilet Handle for $400.00 a night
9.6
Lynne
Exceptional
family with older children
05-08-2016
Pros: The staff on the club level
Cons:
10.0
Happy
Exceptional
solo traveller
05-08-2016
Pros: The rooms were cozy. The food was excellent! The staff was very friendly, especially the concierge Barry and Russell.
Cons: One day I wasn't given a shower cap.
7.9
Ian
Good
mature couple
05-07-2016
Pros: Great downstairs personnel.
Cons: Overall; not up to usual RC standard. Seemed to be milking the tourist trade.
6.3
David
Pleasant
mature couple
05-03-2016
Pros:
Cons: Over priced .
Charged different amount that was agreed with booking.com !!! This is a breech of our contract !!
3.8
Ann
Poor
solo traveller
04-30-2016
Pros:
Cons: Old room
9.6
Madeleine
Exceptional
solo traveller
04-26-2016
Pros: Excellent service ! I left my medicine and they mailed it to me free of charge .
Cons: The floor was uneven in my room .
7.9
Carl
Good
mature couple
04-13-2016
Pros: The staff were excellent and made our stay most enjoyable
Cons: The facilities are old (classic) but look a bit run down.
7.9
Hans
Good
mature couple
03-16-2016
Pros:
Cons: No pool!!
7.9
Sara
Good
family with older children
03-16-2016
Pros: Excellent location and breakfast buffet. Concierge was helpful with map and dinner suggestion. Beignets were fabulous. Room was fine. Liked having a cash machine in hotel.
Cons: Service in restaurant and patio was very slow, and once server forgot to being drink and egg was missing on steak. Disliked how dark it was in lounge and restaurant starting around 5:15pm. Hotel was over air-conditioned. Terrible movie choices and didn't like having to log into your own Netflix or doing a trial period. Had plumbing issues with both sink and tub. (Those were smaller issues though.) Only I got chocolates at night, my sons across the hall did not.
10.0
Maureen
Exceptional
family with older children
03-15-2016
Pros: They care for my needs
Cons: Had to wait for check in
10.0
Dan
Exceptional
mature couple
02-29-2016
Pros: Breakfast experience was awesome..!!
Perfect place to stay to experience New Orleans for the first time.
Met the assistant manager, who gave us personal guidance on how to spend our day..!!
Cons:
9.2
Ron
Wonderful
review category group of friends
01-19-2016
Pros: The Beauty and elegance of the lobby, and the gorgeous courtyard at nighttime.
Cons: Walking in the lobby around midnight to find homeless people between you and the elevator is a bit disconcerting. Certainly the first five star hotel in which this has happened to me (two nights in a row). It's more indicative of the area than the hotel itself, although clearly no staff member was there to remove them. Regardless, once you take the elevator to the third floor lobby, it's all wonderful. Overall great experience.
9.2
Todd
Wonderful
mature couple
01-07-2016
Pros: I love the quiet rooms and the luxurious bedding.
Cons:
10.0
Anna
Exceptional
mature couple
01-04-2016
Pros: We love everything about your property! Your staff in all aspects were superior in their customer service. Cannot wait to come back.
Cons: Nothing we didn't like.
9.2
Shlomo
Wonderful
mature couple
12-19-2015
Pros: Rooms well equipped. Bathroom not too small
Cons: Shower is fixed to wall and no good water pressure.
Also no bidet for this class of hotel.
9.2
Frank
Wonderful
solo traveller
12-10-2015
Pros: Always done in Ritz Carlton style. The best of all hotels, in my opinion.
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