Hotels have overall ratings in the top 20% for their Diamond Rating level, plus no member complaints in the past 12 months and A Rated cleanliness and condition.
A Rated
Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
The property is only 5 miles from the popular Biedenharn Museum & Gardens. The king-bedroom suites offer extra space and a sleeper-sofa bed.
77 units. 3 stories, interior corridors. Accessibility (Call).
Pros: One staff member was super nice to us .. The others were very much rude . I didn't get her name I wish I would have she was the night and early morning staff member .. She checked us out of the hotel on the morning of the 27th.
Cons: Our hotel room door didn't shut properly. We would have to force it to shut
7.0
Anonymous
Good
08-11-2017
Pros: Location & nearby restaurants!
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Very helpful staff.
Cons: Location is difficult to find on GPS.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Much better room this stay.
Cons: Heater did not work but the night audit person that came to check it was terrific. He made us overlook this situation, he was friendly, professional and polite.
7.0
Anonymous
Good
08-11-2017
Pros: Location and breakfast
Cons: The room beds were too small. Also, the TV in the lobby/breakfast area was always tuned to CNN. Is this the only channel they get?
8.0
Anonymous
Very Good
08-11-2017
Pros: The room was very very comfortable.
Cons: the front desk! He was very mean.
3.0
Anonymous
Poor
08-11-2017
Pros: The hotel was easy to get to and close to where I needed to be. That's the only positive.
Cons: This hotel is OLD and OUTDATED. Rips in shower curtains, wet spots on carpets in the room, large gaps under the brown wooden doors, threadbare towels and sheets, damp and earthy smelling room. Coffee at breakfast had a chemical taste. It just felt dirty.
5.4
Anonymous
Fair
05-25-2016
Passable
Pros: Nice building
Cons: Not enough staff Working to attend to guest needs. Only one person working and she was the front desk person and Bed bugs
7.5
Anonymous
Good
04-03-2016
Nice one night stay.
Pros: The hotel is close to everything...Walmart, restaraunts, and a movie theatre. The room was nice and clean, the wifi was good and Heather at the front desk had a wonderful personality and was very courteous. The breakfast was also good...lots of choices.
Cons:
9.6
Anonymous
Exceptional
07-31-2017
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
01-23-2017
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
07-14-2016
Exceptional
Pros:
Cons:
8.3
Anonymous
Very Good
08-07-2017
I will be back
Pros: The staff was wonderful. Everyone was friendly and professional. The room was comfortable and clean. I would definitely stay there again and will.
Cons: The fridge did not cool very well, but not a deal breaker for my stay.
10.0
Anonymous
Exceptional
07-15-2017
Exceptional
Pros: The convenience of check-in and helpful staff.
Cons:
6.7
Anonymous
Pleasant
07-14-2017
Pleasant
Pros:
Cons: Price for the room too high for the property.
7.9
Anonymous
Good
07-08-2017
Good
Pros: Comfortable bed.
Cons: The room seemed to be humid & stuffy. The water from the tub faucet was rusty looking.
8.3
Anonymous
Very Good
07-03-2017
Very good
Pros: The location of property was great. Close to all restaurants and hooters was right beside it walking distants. Walmart and other stores like academy were mins from it. Breakfast was good. Staff was friendly and rooms were clean. Pool was a great size and clean. Price was good. Movie theatre was right across the road which was great also for my son.
Cons: The beds were not soft and they were small. The pillows are not regular pillows they are small small square ones and they were also hard. Pool closed at 9 which was early compared to the other hotels around that I checked on. We only stayed one night and swapped to another hotel.
10.0
Anonymous
Exceptional
06-26-2017
Well rested after stay
Pros: Clean room and friendly staff.
Cons: No cons from me!
5.4
Anonymous
Fair
06-20-2017
Not so good smelling but...
Pros: Attention to my broken tv
Cons: Smelled smoke going down hallway to my nonsmoking room. Tv broken and had to call for assistance. At checkin employee called me "baby"...twice!! And she was 20 years younger. Makes me feel rude. Colloquial I know as I am local but rude.
5.0
Anonymous
Fair
06-20-2017
recent stay
Pros: By alot of restaurants
Cons: rooms smelt stale and sheets had stains on them and bathtub was cracked
7.1
Anonymous
Good
06-17-2017
Monroe misery.
Pros: It was close to both shopping and resturants.
Cons: The water was yellow and smelled. The internet was poor speed
3.3
Anonymous
Poor
06-16-2017
Not happy
Pros: Nothing
Cons: Soiled bedspreads no shower curtain. Stars and rating did not match
9.6
Anonymous
Exceptional
05-25-2017
I Recommend It :D
Pros: The bed was comfortable, the place was very clean and facilities up to date. The staff was friendly and wonderful with our every interaction. The accommodations were a great quality for a more reasonable rate, and I'd stay here again!
Cons: This isn't something they can change, but the location is near a hooters that naturally plays some loud music at times, and some of the swamp smell is present in the air during the daytime. it felt safe enough for me and the noise wasn't too bothersome, these just aren't really "pluses" for the place.
8.3
Anonymous
Very Good
05-23-2017
Would stay again
Pros: The breakfast was supposed to go till 11 and by 8:30 there was no more hot food
Cons: The breakfast was supposed to go till 11 and by 8:30 there was no more hot food
7.5
Anonymous
Good
05-16-2017
Good
Pros: What you get for the price is great!
Cons: Everything was okay except the water tasted terrible - the answer is drink bottled batter and save almost 50% over nearby hotels.
10.0
Anonymous
Exceptional
05-15-2017
Great
Pros: Everything was great! Great customer service upon arrival. Fast and easy process.
Cons: There is nothing bad that I can say about the property but if you book through a 3rd party and you're told to just pay at check out with cash. Don't do it. They will charge your card full price and you will have to go through your bank and wait in charges to be taken off.
6.7
Anonymous
Pleasant
03-28-2017
Merry Maids..
Pros: Location and staff was nice.
Cons: Maids knocking on my door at 9am and elevator is horribly slow.
10.0
Anonymous
Exceptional
02-26-2017
Great experience!
Pros: The front desk staff wer awesome. They were welcoming to all guests and gave great restaurant suggestions.
Cons:
10.0
Anonymous
Exceptional
02-21-2017
Exceptional
Pros:
Cons: no bacon left at 8am on Sunday morning
9.2
Anonymous
Wonderful
02-17-2017
My stay was excellent
Pros: The comfort & privacy
Cons: Bigger breakfast variety
10.0
Anonymous
Exceptional
01-18-2017
A WONDERFUL PLACE TO STAY
Pros: THE WATER PRESSURE IN BATH TUB WAS POWERFUL WHICH IS GREAT. THE SHOWER NOZZLE WORKED. ALL WAS GREAT WITH THE SHOWER FACILITIES! LOTS OF GOOD FOOD. WORKERS VERY FRIENDLY. ROOM WAS VERY CLEAN. SO SO PLEASANT.
Cons: WHEN I FIRST SAT DOWN IN THE DESK CHAIR, THE CHAIR FELL OVER BACKWARDS. I DID NOT GET HURT, JUST SCARED ME BLUE. FROM THEN ON I MADE SURE THE BACK WAS LOCKED IN THE UPRIGHT POSITION.
10.0
Anonymous
Exceptional
01-16-2017
Excellent value for business travel
Pros: Overall value with hot breakfast, very good
Cons: Nothing
8.8
Anonymous
Excellent
01-09-2017
Fabulous
Pros: Breakfast
Cons: Slight cleaner odor in room
3.3
Anonymous
Poor
12-28-2016
We would strongly advise you...
Pros: The front desk ladies they did the best they could to try to help us but were very limited for they were not mgrs.
Cons: We were in a non smoking room and the bed sheet had a cigarette hole in it and smelled like smoke. We took a picture of it. Also the shower handle went round and round so hard to tell when it was hot or cold. The beds were never made the next day of our stay and also while they did bring us clean towels they left the dirty ones.
The young lady in the evening tried helping us by moving us to another room only to get in that room and the a/c was very loud and even the young girl at the front desk came up and agreed so we moved again. We looked at 2 other rooms and some of those had issues and we finally found one and stayed the night. Also the hotel elevator . We would suggest you check to see when it was inspected last. We felt based on the service we got we should have only been charge maybe one night But they charged us two night. Really with all the issues we should not have been charged at all. We also email Mr. Patel who is over that hotel and he never took the time to reply back to us. Yes we know he got our email for the front desk mgr told us he did. After two day stay and we were like forced to stay two days there because no mgr on duty who could do anything about our bill. So glad on the third day we found a Best Western and stayed there and our stay there was great.
7.5
Anonymous
Good
12-19-2016
Good
Pros: Pleasant staff and great breakfast.
Cons:
8.3
Anonymous
Very Good
12-13-2016
Very good
Pros: The staff was very friendly and helpful. Breakfast was good.
Cons: The beds were smaller than expected. They were not a full/double, but a large twin. It was difficult for two people to share. We asked for a roll away, but was told that was not allowed in the double rooms due to fire regulations.
7.9
Anonymous
Good
12-05-2016
Me and my family enjoyes...
Pros: Cleanliness and convenient to restaurants, walmart and academy
Cons: Nothing bad to say
9.6
Anonymous
Exceptional
11-21-2016
Great place to stay plan...
Pros: Friendly staff
Cons: Outdoor pool
9.6
Anonymous
Exceptional
11-20-2016
Exceptional
Pros: Very clean and friendly staff
Cons:
10.0
Anonymous
Exceptional
11-13-2016
Exceptional
Pros: The room was quite. The bed was really comfortable.
Cons:
7.1
Anonymous
Good
11-13-2016
Good
Pros: Saw two bugs in room and room smelled damp
Cons: The room odor
10.0
Anonymous
Exceptional
11-10-2016
Nice stay
Pros: The front desk service was excellent. The rooms were clean, and the beds we're comfortable.
Cons:
8.3
Anonymous
Very Good
11-01-2016
Very good
Pros: Convenience
Cons: The size of the beds in a double
10.0
Anonymous
Exceptional
10-31-2016
Weekend getaway
Pros: Staff very friendly
Cons:
3.8
Anonymous
Poor
10-31-2016
Poor
Pros: Did not like the fact that my booking on line price was different when it came to the present authizations and taxes.
Cons: Booked a nonsmoking room and was put in a smoking rooms the room smell was bad.
8.3
Anonymous
Very Good
10-25-2016
Very good
Pros: Friendly desk help
Cons: Small beds
8.8
Anonymous
Excellent
10-18-2016
we stayed one night and...
Pros: the rooms, front deck help was great.
Cons: I would have like to have paid a little less.
10.0
Anonymous
Exceptional
10-18-2016
EXCELLENT CHOICE
Pros: EVERYTHING
Cons: EVERYTHING WAS GOOD. EXCEEDS EXPECTATIONS.
10.0
Anonymous
Exceptional
10-11-2016
Would be my first choice...
Pros: Customer service was excellent, especially front dest worker Carolyn Johnson.
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