Hotels have overall ratings in the top 20% for their Diamond Rating level, plus no member complaints in the past 12 months and A Rated cleanliness and condition.
A Rated
Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
The property is only 5 miles from the popular Biedenharn Museum & Gardens. The king-bedroom suites offer extra space and a sleeper-sofa bed.
77 units. 3 stories, interior corridors. Accessibility (Call).
Pros: Very easy to get to and close to restaurants. Staff was very helpful and friendly.
Cons:
9.0
John
Wonderful
04-13-2018
Pros: Much better room this stay.
Cons: Heater did not work but the night audit person that came to check it was terrific. He made us overlook this situation, he was friendly, professional and polite.
7.0
Verified Hotel Guest
Good
Family with Young Children
04-13-2018
Pros: Breakfast was good.
Cons: Water was brown. Towels were dingy (looked dirty)
8.0
Rasheedah
Very Good
Solo Traveler
04-13-2018
Pros: The room was very very comfortable.
Cons: the front desk! He was very mean.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-13-2018
Pros: The staff
Cons: For the price, I can't really complain since it was clean & functional
3.0
Verified Hotel Guest
Poor
Business Traveler
04-13-2018
Pros: The hotel was easy to get to and close to where I needed to be. That's the only positive.
Cons: This hotel is OLD and OUTDATED. Rips in shower curtains, wet spots on carpets in the room, large gaps under the brown wooden doors, threadbare towels and sheets, damp and earthy smelling room. Coffee at breakfast had a chemical taste. It just felt dirty.
5.0
Shelly
Fair
Group Traveler
04-13-2018
Pros: It's location
Cons: I payed more for this room than another. Room was cramped for a double. Greeted with a wet kinda moldy smell when entered the room. Not very, very clean. Attendant for breakfast poker-faced.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: Great value for a large comfortable room
Cons: Quilt on bed was a shiny synthetic material - not soft or comfortable Terrible coffee at the breakfast buffet
10.0
Kimberly
Exceptional
family with young children
04-13-2018
Exceptional
Pros:
Cons:
5.0
Cary
Fair
family with young children
04-10-2018
Hot, humid, and miserable!
Pros: The location and the staff was very nice
Cons: In Louisiana, the most humid state in the country, the lowest they have the air conditioning in the rooms is 66 degrees! It was miserable and may as well not have had the AC on! I stayed at the Comfort Inn in a 2 room suite for $20 less a night! I am a elite diamond member and this is one of the worst Choice Hotels I have ever stayed in.
5.8
Cary
Okay
family with young children
04-05-2018
It sucked and I got...
Pros: Very nice staff and manager and location.
Cons: Next to Hooters and full of construction workers means NOISE! The room was undersized along with the beds and WHY was the AC lowest setting 66 degrees? It was miserable and sticky from the humidity! This is Louisiana for Christ's sake.
7.5
Tiffany
Good
review category group of friends
03-22-2018
Good
Pros:
Cons:
10.0
William
Exceptional
family with young children
03-12-2018
Exceptional
Pros:
Cons:
10.0
Jason
Exceptional
young couple
03-11-2018
Exceptional
Pros: Very clean people where nice would go there again
Cons:
9.0
Jessica
Wonderful
family with young children
03-01-2018
Superb
Pros:
Cons:
6.7
Angela
Pleasant
young couple
02-19-2018
Pleasant
Pros: Quiet
Cons: Bathroom wasn't cleaned properly.Poop on wall. Water was brown. Couldn't bath..
9.2
Sonya
Wonderful
solo traveller
02-06-2018
This property is located in...
Pros: The beds are very comfortable here. It doesn’t take long to fall asleep after I get in bed.
Cons: I liked everything.
7.1
Julie
Good
solo traveller
02-03-2018
Good
Pros:
Cons: The clerk at check in was not friendly. I had booked our J
King non smoking room and when we arrived, he insisted it was smoking.
I just asked to have non smoking and he wouldn’t let it go. He had to be right, for no reason.
9.6
Miguel
Exceptional
family with young children
02-02-2018
Exceptional
Pros: Free breakfast and nice staff
Cons: The location
10.0
Anonymous
Exceptional
mature couple
01-19-2018
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
family with young children
01-12-2018
Exceptional
Pros:
Cons: Only issue encountered was when leaving. Another guest parked extremely close to my driver side, making it a bit of a trick for me to get into my car...but that's on them, not the hotel.
7.5
Deloris
Good
young couple
01-02-2018
We will certainly stay again
Pros: Breakfast excellent.
We've been staying here several years and the cook is very friendly and keeps foods fresh.
Cons: nothing really except noise from freeway
10.0
Jackie
Exceptional
young couple
12-31-2017
Exceptional
Pros:
Cons:
5.8
Anonymous
Okay
family with young children
12-29-2017
Okay
Pros:
Cons:
7.1
Bettye
Good
solo traveller
12-24-2017
Good
Pros: Very clean
Cons: The most uncomfortable bed ever
7.5
Anonymous
Good
mature couple
12-15-2017
Good
Pros:
Cons:
7.1
Tracey
Good
family with young children
12-11-2017
Enjoyed our visit
Pros: Everything overall was excellent pertaining the room and the hotel.
Cons: The water in the hotel was brown and extremely greasy feeling, making our bathing experience unpleasant.
10.0
James
Exceptional
solo traveller
12-09-2017
Exceptional
Pros:
Cons:
9.6
James
Exceptional
solo traveller
12-04-2017
Excellent stay
Pros: Bed and pillows were so comfortable.
Cons:
10.0
Ruben
Exceptional
review category group of friends
12-03-2017
Exceptional
Pros:
Cons:
10.0
Lawrence
Exceptional
young couple
11-27-2017
Great value, pet friendly, people...
Pros: The entire staff is wonderful- very friendly and accommodating. Kudos to Manager Steve, super nice guy! No problems with bringing our pet either. We were made to feel welcome and at home.
Breakfast is very good. Served on time and there's plenty to eat.
*NOTE* I know that there is a question about the water in West Monroe. My family has been in West Monroe for over 40 years. The water has always been off-color, there's nothing wrong with it, it's just the way it is. Don't let this deter you from staying at an awesome place!
Cons: We just needed more time to visit! :-)
6.7
Beverly
Pleasant
family with young children
11-24-2017
The people are really nice
Pros: The breakfast was good lots to choose from
Cons: I did not have the sofa that was told to me that I would have I had a chair and they told me that that was a sofa to me that was misleading and yes I was looking forward to having the sofa in my room
6.7
Luke
Pleasant
young couple
11-21-2017
Get a hotel in Monroe
Pros: The location is great. There are many restaurants around the hotel. Very safe place to stay.
Cons: The tap water looks like water from a ditch. When we filled the tub to take a bath it was brown. I am not exaggerating. When I asked management why the water was so filthy they pointed to a sing on the front desk explaining that this is the normal condition of the water that comes from the West Monroe water system. The sign is from the West Monroe local government officials. When asked if the water in Monroe, which is a separate city and separate water system, if it was the same. I was told the Monroe water was clear, unlike the water in West Monroe. The hotel was fine, the staff was great. Our experience was awful because we had to bathe and shower in that filthy water. I would not recommend any hotel in West Monroe due to the water system. It is unbelievable that a city this size has a water system that you would expect in a third world nation. Every food establishment is using the same water to prepare food for unspecting consumers to eat. Find a hotel in Monroe, it will cost a bit more but will be wort the extra money.
Luke Meche
7.5
Anonymous
Good
mature couple
11-15-2017
Good
Pros:
Cons:
6.3
Anonymous
Pleasant
young couple
11-10-2017
It was okay. We had...
Pros: The breakfast was really tasty!
Cons: The refrigerator kept us up all night. It kept making noises like it was about to break at any minute.
10.0
Anonymous
Exceptional
mature couple
11-10-2017
Exceptional
Pros:
Cons:
10.0
Penelope
Exceptional
young couple
11-06-2017
Comfortable, convenient and excellent value...
Pros: Staff were super friendly.
Cons: Nothing really.
7.9
Joy
Good
solo traveller
11-02-2017
Greeting not great,room very comfortable,...
Pros: Bed very comfortable
Cons: Staff wasn’t very friendly. It is my hometown. Expected staff to be friendlier
6.7
Tora
Pleasant
family with young children
10-26-2017
Our stay was okay.
Pros: The ease of getting a room at the last minute. The quietness through the night and the hot breakfast in the morning.
Cons: The beds and pillows were too small in the double room, and the bathroom is too congested with the tub and the toilet in it together. I'm used to Queen beds being in a double room and at least 4 nice size comfortable pillows to each bed.
10.0
Sonya
Exceptional
young couple
10-23-2017
The location of the hotel...
Pros: The hotel was nice and clean, and all of the staff were friendly.
Cons: The only thing I didn’t like was the breakfast. It could have had a little more of a variety of meats.
10.0
Anonymous
Exceptional
solo traveller
10-22-2017
I enjoyed my stay.
Pros: The bed, pillows, the room, location
Cons:
2.5
Anonymous
Poor
mature couple
10-16-2017
Very poor
Pros:
Cons:
6.7
Anonymous
Pleasant
young couple
10-07-2017
Pleasant
Pros:
Cons: The bed was uncomfortable.
9.2
Deborah
Wonderful
solo traveller
10-02-2017
Superb
Pros: Very quiet even when full. Felt safe in parking lot and room. Love the triple lock system.
Very good wi-fi reception. All staff very courteous.
Cons: Key card took several attempts 90 % of time to unlock door.
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