The Westin Portland Harborview

AAA Inspector Rating
8.7
Very Good
469 Guest Ratings
157 High St
Portland, ME 04101- Map It
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AAA Inspector Rating Details (scale 1-5)
4.2
Overall
Room4.0
Bath4.3
Public Areas4.3
ARATED
AAA Inspector Notes
This stately hotel has contemporary interiors with plush designs and up-to-date amenities. The guest rooms are furnished with the Westin 'Heavenly Bed'. Their penthouse bar, Top Of The East, serves seasonal craft cocktails alongside a menu of light fare and affords panoramic views of Portland and Casco Bay. Smoke free premises. 289 units. 15 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Historic Hotel
Location
At Congress St. 157 High St 04101.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
Parking
on-site (fee) and valet.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet (fee), safes.
Sports & Recreation
recreation programs, health club, spa.
Guest Services
valet laundry, airport transportation, room service, area transportation-within 3 mi.
Terms
N, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 469 guests
Showing reviews 1 - 5 of 50
8.0
Verified AAA Guest
Very Good
Couple
09-02-2017
The bedskirts and mattresses were stained on both beds and the comforter on the second bed, which we didn't use, had a large and gross stain of some sort on it. Hard to believe housekeeping missed it when it was very obvious and easily spotted by us.The rest of room was okay.Parking was very expensive, but there was still a good discount in the garage rate for hotel guests vs. the regular rates. The front desk clearly didn't know how long we were able to stay in the garage after checking out. We received two different answers when we'd asked and neither clerk was very confident that their answer was correct. The answers we were given varried by 2 hours.
Pros: Good location. Overall a nice place to stay and we would probably stay here again.
Cons:
8.0
Verified AAA Guest
Very Good
Couple
05-14-2017
Clean, modern hotel in great area.
Pros: Location, friendly staff, decor. I could sleep for forever in that king size bed!!
Cons: Hotel bar closed early. No gluten free options for room service. Expensive valet.
4.0
Verified AAA Guest
Disappointing
Couple
10-05-2016
I booked two rooms so our guests could join us for a nice dinner out. I was pretty excited and phoned reservation to ask if there was a way we could secure a good room with a view. Reservations assured that the rooms weren't assigned and that wouldn't be a problem. Upon checking in we were given a very sad view on the 3rd floor with a cement roof and vent. The room was also dirty. When I went back to inquire if we could move, I was told "we're sold out" I've stayed at other Star wood properties and I expected more; both with the room and the service. At that point, we decided not to stay until Monday and cancelled our Sunday to Monday booking.
Pros: The lobby and lounge were really beautiful with a great location. The rainwater shower was a hit.
Cons: Room was dirty and not up the Star wood properties standard. Front desk service was unacceptable. My AAA booking came with free full breakfast, they never gave me the vouchers at check in, they begrudgingly gave them to us once we went back and asked; the second day, I called room service before checking out as I was told we could use the voucher for room service. The front desk charged me the whole price, no voucher given, despite it being listed in the room description as a AAA deal.
10.0
Verified AAA Guest
Exceptional
Business
07-02-2016
Great Hotel downtown, harborview depends upon your vantage point. From 11th floor window great view of downtown. Westin has done a great job on the old Eastland Hotel. Never been dissappointed by a Westin stay including this hotel! Comfortable beds, Selection of TV channels for entertainment. Also plenty of ports for charging our technology. If your an SPG member you have access to free wifi, we're not but thats ok, dealt with it. Parking options self park for $25 at garage next to building or $34 for valet Parking took the self park option. The garage easily acccessible from the hotel. For a last minute reservation price was right. Unfortunately we couldn't experience the roof top bar there is always next time. I would definitely return and refer others to stay here!
Pros: Location was great as you can walk to wherever you wanted to go. Staff was friendly and accomodating. Easy accessible garage to park our car. Comfortable beds. Complimentary water and coffee in room
Cons: No Free wi fi unless your an SPG member.
8.0
Shawn
Very Good
12-15-2017
Pros: The central location in downtown Portland and its excellent restaurant.
Cons: We wish there was a better room service selection. They were sold out of most of their options, but this was probably due to the high demand over New Years Eve.
Showing reviews 1 - 5 of 50