The Westin Portland Harborview

AAA Inspector Rating
8.7
Very Good
469 Guest Ratings
157 High St
Portland, ME 04101- Map It
Members save up to 15%, plus SPG® benefits when booking AAA rates!
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AAA Inspector Notes
This stately hotel has contemporary interiors with plush designs and up-to-date amenities. The guest rooms are furnished with the Westin 'Heavenly Bed'. Their penthouse bar, Top Of The East, serves seasonal craft cocktails alongside a menu of light fare and affords panoramic views of Portland and Casco Bay. Smoke free premises. 289 units. 15 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Historic Hotel
Location
At Congress St. 157 High St 04101.
AAA Benefit
Members save up to 15%, plus SPG® benefits when booking AAA rates!
Parking
on-site (fee) and valet.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet (fee), safes.
Sports & Recreation
recreation programs, health club, spa.
Guest Services
valet laundry, airport transportation, room service, area transportation-within 3 mi.
Terms
pets accepted.

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 469 guests
Showing reviews 1 - 5 of 50
4.0
Verified AAA Guest
Disappointing
Couple
10-05-2016
I booked two rooms so our guests could join us for a nice dinner out. I was pretty excited and phoned reservation to ask if there was a way we could secure a good room with a view. Reservations assured that the rooms weren't assigned and that wouldn't be a problem. Upon checking in we were given a very sad view on the 3rd floor with a cement roof and vent. The room was also dirty. When I went back to inquire if we could move, I was told "we're sold out" I've stayed at other Star wood properties and I expected more; both with the room and the service. At that point, we decided not to stay until Monday and cancelled our Sunday to Monday booking.
Pros: The lobby and lounge were really beautiful with a great location. The rainwater shower was a hit.
Cons: Room was dirty and not up the Star wood properties standard. Front desk service was unacceptable. My AAA booking came with free full breakfast, they never gave me the vouchers at check in, they begrudgingly gave them to us once we went back and asked; the second day, I called room service before checking out as I was told we could use the voucher for room service. The front desk charged me the whole price, no voucher given, despite it being listed in the room description as a AAA deal.
10.0
Verified AAA Guest
Exceptional
Business
07-02-2016
Great Hotel downtown, harborview depends upon your vantage point. From 11th floor window great view of downtown. Westin has done a great job on the old Eastland Hotel. Never been dissappointed by a Westin stay including this hotel! Comfortable beds, Selection of TV channels for entertainment. Also plenty of ports for charging our technology. If your an SPG member you have access to free wifi, we're not but thats ok, dealt with it. Parking options self park for $25 at garage next to building or $34 for valet Parking took the self park option. The garage easily acccessible from the hotel. For a last minute reservation price was right. Unfortunately we couldn't experience the roof top bar there is always next time. I would definitely return and refer others to stay here!
Pros: Location was great as you can walk to wherever you wanted to go. Staff was friendly and accomodating. Easy accessible garage to park our car. Comfortable beds. Complimentary water and coffee in room
Cons: No Free wi fi unless your an SPG member.
9.2
Sandra
Wonderful
review category group of friends
04-12-2017
Pros: The room was clean and comfortable. Staff was pleasant and accommodating, and knowledgeable.
Cons: The pillows were too full and firm. Would have liked a softer, flatter pillow.
8.3
Harold
Very Good
young couple
03-27-2017
Pros: Staff is friendly and helpful. Shuttles to the night life and restaurants. Coffee, beds, spacious rooms
Cons: Hotel location... "Water View" room is more than a slight exaggeration.
10.0
Kristen
Exceptional
review category group of friends
03-20-2017
Pros: We were traveling with our pet and were pleasantly surprised that there was no pet fee. Our pet friendly room came with a nice soft doggy bed and a water and food bowl as well as treats! Everyone was SO ACCOMMODATING! The staff was absolutely exceptional. We would like to thank Edith and Mitch for really making our stay the best. They helped us score a late check out and helped us validate our parking despite us not bringing the tickets by at the beginning. I was able to order workout gear for $5 and they helped me pick out pants and shoes as well as dropped them off at our room. Thank you both so much. We will definitely be returning!
Cons: We really enjoyed everything! The only thing is that they don't own the parking lot next door so it's tricky to get your parking ticket validated for overnight - you still have to pay $25. Just make sure that when you are checking in you tell them how many cars you have parked there and to bring them your parking tickets then to make sure they are linked to your account so they can be validated at the end of your stay.
Showing reviews 1 - 5 of 50