The guest rooms are located in two buildings; guest facilities are located in the main building. All rooms have flat-panel TVs, good-size desks and upgraded bedding. The indoor pool hours vary seasonally. The exercise room offers a good selection of cardio and weight machines. A coffee shop is available in the lobby.
Smoke free premises. 365 units. 10-11 stories, interior corridors. Accessibility (Call).
Cons: Staff overwhelmed, Bathroom in lobby
vandalized. Hallways, elevators, littered with garbage. Outside areas covered in cigarette butts. No CLEAN towels in pool area.
7.9
Brian
Good
young couple
09-19-2016
Pros: Bed was amazing. Furniture in the living room was old and the cushions were a bit worn out
Cons: Living room coach cushions were a bit worn-out
10.0
Holly
Exceptional
review category group of friends
09-18-2016
Pros: Beds were super comfy and very reasonably priced for 2 queen beds!! Location was key and the front desk made an awesome recommendation for a delicious breakfast place- The Saturday Morning Cafe!! So glad we chose the Holiday Inn!!
Cons:
7.9
Ed
Good
solo traveller
09-17-2016
Pros: The staff is great. Everyone was extremely friendly and helpful.
Cons: I found one cockroach in my room. It's not unusual for this to happen and it was only one out of a 3 night stay. I didn't see any after that.
10.0
Carl
Exceptional
young couple
09-17-2016
Pros: Friendly great breakfast close to ballpark light rail harbor
Cons:
10.0
Kimberly
Exceptional
family with young children
09-16-2016
Pros: Front desk was very accommodating. Extra nice and welcoming.
Cons: I liked everything. Maybe a safe in the king suite would be nice.
10.0
Angela
Exceptional
young couple
09-13-2016
Pros: Staff and location was fantastic.
Cons: The A/C was tricky. There are 2 thermostats so we tried to use the one on the wall but the one near the unit was the working one.
4.6
Jerry
Disappointing
solo traveller
09-07-2016
Pros: You where close to the Convention Center. I had a good parking spot which was easy to access from the elevator. The staff that actually spoke English seemed friendly. The breakfast was the same as any other hotel but for what I paid for the room it should have been memorable.
Cons: I started out with a room with a queen and 2 doubles. I think it was 339.00 a night which is a 160.00 more than I spend on that room in N.J. Because i got to the hotel early (12 noon. 3 pm is a ridiculous time to check in) the counter women said she could put me in another room that is ready. When I asked her how much she said " it was the same price". I called B.S. and said I will just leave. She then knocked off 100.00 dollars. The room was a single queen in the tower (RM # 738). This room is an 80.00 to at best 100.00 dollar a night room. The bathroom was so small you could not use the toilet with the door open, The shower was not as clean as it should be. The cover on the bed had food stains and someone else's hair on it. The furniture is old and musty and the topper was the lack of TV stations to choose from. Having to pay over 200,00 dollars for that hole and then more money for parking was the extra kick in the nads I did not need. If you run a hotel chain then you should know what a 200.00 dollar a night room should look like! I got a pizza that night and left the box in the hall. That box was still there at 10:30 am. I went to the soda machine for a bottled water and the machine was empty. Please get on top of this.
8.8
Loretta
Excellent
young couple
09-07-2016
Pros: Staff were excellent
Especially Lore who
Went beyond the call of duty
In registering us
I would like to commend her for outstanding service
Cons: Like higher floor
6.3
Thomas
Pleasant
family with young children
09-07-2016
Pros: The desk manager Devon and staff were doing their very best to be accommodating. They made ever effort to right room conditions and accommodations.
Cons: The first room we were given was supposed to be a smoke free room but it reaked of cigar smoke and my kids have respiratory allergies! The rooms could really stand to be renovated. Over $573.00 for a two night stay . $28 dollars for parking. The room conditions were extremely poor and I'm a IGH, member who chooses to stay at affiliated hotels like holiday Inn! My wife and I were very disappointed. I stayed at Philadelphia holiday inn express that was by far better than this one! I am a professional trade's man and I work very hard for my money. As a professional quality is my standard. I give the staff points for trying to correct things and I know things happen. But I feel this is above their pay grade and regional managers need to really step up their game! I plan to frequent Baltimore but not sure now Where we will stay!
8.3
Margery
Very Good
young couple
08-31-2016
Pros: Great bed. Wonderful breakfast.
Cons:
8.3
Richard
Very Good
review category group of friends
08-31-2016
Pros: Hotel room was clean, staff was all friendly and it was nearceveryyhing.
Cons: I didn't expect to pay extra to park. I never had to do this where I had reservations.
10.0
Rachel
Exceptional
review category group of friends
08-30-2016
Pros: The staff were very pleasant and efficient.
Cons: Ice machines were broken
5.4
Jennifer
Fair
solo traveller
08-30-2016
Pros: I didn't think we should have been charged $28.00 for parking without being told there was a charge for it. For $223.00 I would have thought parking would be included.
Cons:
3.3
Gregory
Poor
review category group of friends
08-30-2016
Pros: The west tower building which where our room was is detached from the main building. The front desk clerk instructed me to go outside and walk around the street corner to get in which to my dismay there was no street access. I had to go back in the main building to ask how to get into the west tower. It turns out that the only access is down in the parking garage. Which wasn't my original instructions. The parking was not in the holiday it was in the Marriott next-door .The combination of having my car in a parking garage across the street and my room and a tower it was only accessible from the parking garage was very inconvenient.
The room though was cool was very very damp. The bathroom was too small. The door had to be pushed hard to get it past the toilet.
I was on the six floor. I had to go to the third-floor to get ice because all the machines were not working. The Wi-Fi didn't work. So therefore I couldn't do anything on the Internet. There was not a continental breakfast. My parking fee was in addition to my room fee which is a rip off. Needless to say I would never return to this facility. Next time I think I'll try out the Hilton or the Marriott.
I would never return to this facility.
Cons: Just read my previous and put
8.3
Davorin
Very Good
solo traveller
08-30-2016
Pros: Location
Cons:
9.6
Joseph
Exceptional
young couple
08-25-2016
Pros: How easy it was to get to the ball park
Cons: Parking price
10.0
Thomas
Exceptional
mature couple
08-24-2016
Pros: We book at this location when we come to Baltimore to see the Orioles !
Cons: No complaints
8.3
Randy
Very Good
mature couple
08-23-2016
Pros: The front desk staff was excellent,The man who checked me in was well informed & very professional.He gave me a great feeling regarding my stay
Cons: The room (wall paper peeling,smell)
7.1
Tonya
Good
family with young children
08-19-2016
Pros: location, comfy pillows, pool
Cons: Rooms need to be updated, furniture and fixtures look old. Lamp was broken in our room, plus ins did not work, shower was made for someone 5 feet tall or shorter.
10.0
Clint
Exceptional
young couple
08-17-2016
Pros: The staff was great. Even when ordering room service they went above and beyond.
Cons: Pool was super hot. Given it was a super hot day.
7.1
Wynn
Good
family with older children
08-16-2016
Pros:
Cons: Mentioned having 4 adults but had to call for linens for the sofa bed at 10 at night, had to call for the microwave and the refridge wasn't working well, Steve brought us a spare, so we used both.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
08-11-2016
Pros:
Cons: Comfortable beds
8.3
Shanta
Very Good
family with older children
08-11-2016
Pros: Front desk staff Richard and Davon beyond accommodating and friendly... Great customer service. Clerks in dotties cafe pleasant, wait staff in Eden west and breakfast area very nice!!!
Cons: Our room smelled like someone had smoked in it although it was a non smoking floor
9.6
Robert
Exceptional
family with older children
08-10-2016
Pros: The staff was very nice and the rooms were clean and the beds were comfortable.
Cons: We did not like the pool. It had a bad smell.
8.0
Candy
Very Good
Group Traveler
08-09-2016
Pros: The location was perfect!!! Walking distance to Camden Yards!!
Cons: Parking was difficult
9.6
Attending
Exceptional
review category group of friends
08-09-2016
Pros: The rooms were clean and well appointed. The beds were extremely comfortable. The hotel attendants were very nice and responded to requests quickly.
Cons: I would have liked a continental breakfast for hotel guests free of charge...LOL!
The only thing that bothered me was the layout of the room. The sink was open to the room. Ihought that was weird but we made it work. Also, the shower/toilet area was really small also.
8.8
Eric
Excellent
review category group of friends
08-09-2016
Pros: The front desk staff were very helpful.
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
08-08-2016
Pros: Booked a King size room and the room cleanliness was excellent, overall room size was excellent as well. Parking was $28 for overnight, about the standard price you would pay for any part of the city, internet was free with stay, but did not use it.
Cons: No issues at all, overall clean hotel, fast & friendly service while checking in, check out was easy. Parking garage is a bit tight on height (only 6'), but there is also an outside lot.
10.0
Richard
Exceptional
review category group of friends
08-08-2016
Pros: The hotel staff was very friendly and helpful. Great location.
Cons:
5.0
Kelly
Fair
family with young children
08-08-2016
Pros: I traveled with 3, 10 year old girls who didn't know any better and really enjoyed themselves. The walk to the aquarium was short. Staff was polite
Cons: Where do I begin....the pool area was gross. Hair and puddles and filth all around the pool. I made the girls wear their flip flops pretty much in and out of the pool. Lifeguard was very inattentive and miserable.
Dinner was good and kids under 12 ate free. However breakfast was slllllooowwww. Many people left and didn't wait the 15mins I did to be seated. The another 45 mins to order, get food, and finish. Having a restaurant in the hotel is suppose to b convenient. This one..... NOT AT ALL!!!! There were only 2 people in staff. And seemed to forget other people beside the ones in there direct view.
Rooms were nice. And comfortable for the most part. Could hear every rowdy person in the hall ALL night and to then to top it off the
Fire alarm was pulled and all were evacuated because of a drunk person. Understanding that it's not directly the hotels fault but no compensation was given at all. And to be honest not even an apology. I will not be back or recommend to any other living person either. This was NOT a cheap room and thank goodness it was only one night. Other people actually left to finish there vacations in other hotels.
10.0
Stephanie
Exceptional
mature couple
08-08-2016
Pros: very clean, friendly staff, comfortable bed
Cons: Nothing
2.5
Helen
Poor
solo traveller
08-05-2016
Pros:
Cons: When I arrived (late evening) there were prostitutes all over the place, and police cars out front hanging out. There is a'Gentlemen's Club' across the street with lots of foot traffic. I cancelled my reservation and took an entire hour to find a safer place to stay, further north. I will TRY to get my money back for this. Too bad; I have always chose Holiday Inn whenever possible, but not this one. Who do I contact to get a refund?
9.2
Daniel
Wonderful
family with older children
08-03-2016
Pros: Convenient location, easy parking, friendly and helpful front desk staff. Clean, comfortable and a walkable distance from the Inner Harbor.
Cons: The location can feel a bit intimidating at first due to the heavy traffic, and the environment not feeling touristy or welcoming like a business or shopping district.
4.2
Steffany
Disappointing
family with young children
08-03-2016
Pros:
Cons: When we arrival the room i need facial tissue only have few pieces so i Call service for facial tissue until next day we check out still no facial tissue show up.
10.0
Teonna
Exceptional
young couple
08-02-2016
Pros: Everything was excellent , didn't want to leave .
Cons:
10.0
Nikita
Exceptional
Group Traveler
08-01-2016
Pros: The connecting roomsand they were spacious
Cons: No
10.0
Alvin
Exceptional
solo traveller
07-31-2016
Pros: I like clean hotels, this one was awesome
Cons:
3.8
S
Poor
solo traveller
07-31-2016
Pros:
Cons: Furniture extremely dated/dirty looking (did not sit on chair/loveseat). Didn't sleep well.Had to pay for breakfast twice which made me nauseous. Had to go back to hotel before I left the city to get my receipt incidental charge was NOT removed immediately. Holding up credit allowed to be used. Coffee/condiments not in room. View was depressing.
9.6
Jerolyn
Exceptional
mature couple
07-31-2016
Pros: I loved the room..nice and clean,quiet, everything was in the room,we didn't have to call the front desk for anything...I can actually say this was one of the best,clean rooms we have ever stayed in..excellent!!we will be back soon!!
Cons: I think the customers that are staying at the hotel should not have to pay for parking..Especially since we have to pay the price for the room..parking prices were outrageous!.. That was our only downfall win the hotel
7.1
Shandra
Good
family with young children
07-29-2016
Pros:
Cons: No breakfast included
7.9
Greg
Good
family with older children
07-28-2016
Pros: The location to the harbor and ball park was good. Staff was really friendly and helpful.
Cons: The parking is too expensive. People staying in the hotel pay the same that people who park there for a single event like a ball game. Hotel guests should pay less than people who do not stay at the hotel.
10.0
Carolyn
Exceptional
review category group of friends
07-27-2016
Pros: Well located for city activities. Clean and comfortable excellent restaurant!
Cons:
10.0
Dan
Exceptional
mature couple
07-27-2016
Pros: Front desk staff was soooo friendly, courteous and helpful. Wish I would remember names, the gal Sunday morning , before we could check in was super! The world needs more like her.
Cons: Only stayed one night!
10.0
John
Exceptional
mature couple
07-27-2016
Pros: close to Oriole park , nice room , comfortable bar
Cons:
8.0
Donald
Very Good
Traveling as Couple
07-26-2016
Pros: The room was nice; very close to the ball park; the service in the restaurant during breakfast was excellent
Cons: The indoor pool temperature was as hot as it was outside (in the mid 90s) one of the reasons that we booked there in the first place...it was not enjoyable.
4.2
April
Disappointing
family with older children
07-26-2016
Pros: Only liked the location to Oriole Park
Cons: The hotel! Room wasn't ready until way after 4pm and waited in line for close to an hour to check in. Bathroom was TINY! Our room wasn't cleaned amd no one seemed to care. The Front Desk staff actually told us that wasn't her department...we should have called Housekeeping! West Tower elevators were dirty. Room keys to unlock outer doors of hotel is a joke!
5.4
Donald
Fair
family with older children
07-26-2016
Pros:
Cons: I didn't like the fact that parking was an additional fee and that breakfast vouchers were given for only 2 people and we had 3 . we also had to call twice the next day for clean towels and we had no maid service come to our room , it was a negative experience for 2 nights and our bill was over $425 not including last day breakfast that was about $35
7.5
Brenda
Good
review category group of friends
07-26-2016
Pros: The location of this property was awesome it was close to everything. The room was a nice size for the price.
Cons: The housekeeping staff were not friendly and they woke us up everyday no matter that we had the do no disturb sign on the door. The room location we had in the hotel was very noisy by both staff and other patrons.
8.3
Michael
Very Good
young couple
07-26-2016
Pros: I liked that the staff was pleasent and the location was perfect
Cons: When booking it said there was a microwave in all the rooms... but there was none in ours, room was small, and there was rust stains in the tub.
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