Guest rooms and suites are well designed and provide an ample-size desk with an ergonomic chair, a comfortable chair and upgraded bedding. A 24-hour mini food market along with sundries is available in the lobby. Room service is available after 5 pm, and the indoor pool is open daily 6 am-10 pm, no lifeguard on duty.
Smoke free premises. 98 units. 4 stories, interior corridors. Accessibility (Call).
Pros: Location was great. Continental breakfast was great. Rooms were clean. Liked that there was usb plugs so don't need a phone charger just the usb cables.
Cons: Night staff was very rude. Bathroom was small. Door to bathroom couldn't be open when you tried to enter room or the two doors would hit each other.
10.0
Catrinia
Exceptional
solo traveller
09-20-2016
Pros: How clean and comfortable it was. Housekeeping was excellent!& the elevator smelt wonderful!
Cons: There wasn't anything that I didn't like
2.5
Alexander
Poor
mature couple
09-05-2016
Pros: the Name Hilton as I typically stay there
Cons: The staff was so unfriendly and really unpolite
9.6
Marybeth
Exceptional
review category group of friends
08-30-2016
Pros: The staff as always are amazing, friendly people and they make our stay that much more pleasant.
Cons:
9.6
Anne
Exceptional
solo traveller
08-21-2016
Pros: Great staff. Clean! Convenient restaurant on site.
Cons: Room decor outdated. There was a gawd awful white SLICK bedspread on the bed that kept sliding into the floor during the night and I would wake up cold. No other blanket on the bed so I was forced to use it. Pillows were.like marshmallows... put your head on one and it would sink. Never did get comfortable. Need a pillow that provides a little support. TV was inside a piece of furniture and when I turned it to the side so I could watch from the chair, then I couldn't see one side of the tv. Terrible layout. TV was stuck down so I couldn't move it.
8.0
Heather
Very Good
07-25-2016
Pros: Clean, friendly
Cons: I was charged an additional 50$ not sure why.
9.2
Pat
Wonderful
solo traveller
07-16-2016
Pros: Pillows soft bed comfortable.shower head great,loved the pool. Goodbreakfast.
Cons: Different coffee
10.0
Marybeth
Exceptional
review category group of friends
07-12-2016
Pros: The staff is ALWAYS welcoming and friendly and that is very appreciated!
Cons:
5.5
Anonymous
Okay
family with older children
06-29-2016
Pros: Lobby area
Cons: Need to update room furniture, drapery, bathroom, decor, hallways
Overbook my reservation, couldn't get my 3rd room. Very inconvenient for a wedding party
9.6
Rick
Exceptional
solo traveller
06-28-2016
Pros:
Cons: Lack of protein, especially eggs, in continental breakfast.
8.3
Patty
Very Good
mature couple
06-24-2016
Pros: Nice breakfast to order option
Cons: would have liked a hot tub : )
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-14-2016
Pros: Friendly and accommodating staff
Cons:
10.0
Melissa
Exceptional
mature couple
06-07-2016
Pros: The staff were welcoming after a difficult day of travelling. The room was quiet and comfortable. Really enjoyed our stay and will use again.
Cons:
7.5
Carl
Good
family with older children
06-07-2016
Pros: Beds are soft
Cons: Beds are too small and cable kept going out
10.0
Mary
Exceptional
Senior Traveler
06-06-2016
Pros: Room clean. Wifi. Maid great attentive and service. Staff pleasant and helpful. Chef and waiters attentive helpful and breakfast a great price., plus delicious and abundant. I really enjoyed my stay. Thank you for having a great hotel.
Cons: Nope
3.3
Gillian
Poor
review category group of friends
06-03-2016
Pros: Lovely open lobby with lots of windows, felt tropical. Great spot to meet up with others there for the Maryland Sheep and Wool Festival.
Cons: Payment. I guaranteed my room and a friend's with my credit card months earlier. Both rooms were charged to my card, I think before I even got there. So my friend didn't have a chance to pay for her own up front. Then when I got home I saw I was charged more than the booking.com estimated price (hard to figure out as I am Canadian, use Cdn $). So had to call (no toll free number) to discuss with hotel. They adjusted our room rates and gave us some money back. Apparently it was related to booking.com....
9.2
Kristi
Wonderful
solo traveller
05-30-2016
Pros: It was an easy drive to the airport , was clean and comfortable.
Cons: I have no major complaints but there was some noise from the people above.
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
05-11-2016
Pros: The hotel was very easy to find, a short distance off the interstate. There was a McDonald's right across the street as well as other restaurants close by.
Cons: I did find it unusual for the hotel to not have complimentary breakfast and to charge so much for the food that it did serve. Due to surgery I could only have yogurt...and paid over $9.00 for 2 little containers. Also the whole hotel was very hot!
10.0
Barbara
Exceptional
mature couple
04-05-2016
Pros: Just a great place to stay!
Cons: Nothing!!
10.0
Lateisha
Exceptional
young couple
03-30-2016
Pros: The chef was awesome and pleasant as was the entire staff I came in contact with.
Cons: Only thing I didn't like is that I could not stay longer. Oh and Uber was unavailable in the area
10.0
Linda
Exceptional
mature couple
03-27-2016
Pros: Clean,hot tub,swimming pool, comfortable beds
Cons:
9.6
Linda
Exceptional
review category group of friends
03-25-2016
Pros: LOVED the location - felt safe - it was very clean and the area had a lot to offer and was close enough to the city, but far enough out - perfect.
Cons: The ONLY complaint that I have - our room was not cleaned and we had to ask for new towels...but that could have been our fault as well - we didn't leave until mid morning and maybe that was too late??
7.1
Danielle
Good
young couple
02-29-2016
Pros: We loved the location and the hospitality. The front desk staff members were great! The room was clean.
Cons: The rooms can stand a facelift! Just a little dated with the wallpaper and lampshades. Although we enjoyed the actual sleeping room (Jr. Suite) with the amenities and the extra space, the mattress was awful and definitely needed to be replaced. One side was elevated while the other side had a major dip in the mattress! Everytime either my husband or I moved during the night, the bed squeaked! I'm still dealing with pain in my lower back from Friday night's stay :-( Also, the walls were paper thin. We could hear people next door talking. Thankfully, we were already awake!
10.0
Theresa
Exceptional
solo traveller
02-24-2016
Pros: I have stayed at the Owings Mills, Maryland location as well and because
of the easiness to travel to various destinations I enjoyed my stay at the Columbia, Maryland site.
Cons:
10.0
Lisa
Exceptional
mature couple
12-30-2015
Pros: My husband and I used to live in Columbia, MD and our grown children still live there. We have been looking for a place to stay for our fairly frequent visits. Finally, we think we have found our home away from home. Each and every staff member we met were very welcoming and helpful. The chef/bartender was very personable. Both managers that we met were friendly and helpful. Maybe because it was a holiday week the other customers were even friendly. We loved the living room area, with fireplace, where we were able to relax and visit with friends from the area. We tried a very expensive B&B in the area and the Hilton Garden had a far superior ambience, food, cleanliness, etc., for much less cost. We are looking forward to our next stay.
Cons: Not a single complaint. And I can almost always find something to complain about!
6.7
Louis
Pleasant
mature couple
12-29-2015
Pros:
Cons: Beds far too firm
9.6
Rebecca
Exceptional
review category group of friends
10-13-2015
Pros: As we first arrived we liked the attractive, high class but home feel to the lobby, it is very appealing, and the free wine tasting in was a nice added benefit. Rooms were very clean and had great amenities, beds and bedding. The staff were all very friendly.
Cons:
10.0
Mary
Exceptional
solo traveller
08-31-2015
Pros: staff
Cons:
10.0
Anonymous
Exceptional
young couple
08-18-2015
Pros: Friendly staff, comfortable bed. Very clean hotel. Sometimes hotels say they are non smoking, but they still smell like smoke, this hotel did not.
Cons:
9.6
Amy
Exceptional
family with young children
08-10-2015
Pros: Staff was very friendly. Great breakfast and kids were free. Near some restaurants and not far from Baltimore Zoo. Pool & hot tub were clean.
Cons:
9.2
Anonymous
Wonderful
solo traveller
06-09-2015
Pros: The staff at the front desk were very nice. I really enjoyed the patio/garden area with rattan furniture. I would sit outside after breakfast to read. A breakfast buffet was available at a cafe for 10.99, many great selections.
Cons: the hotel is not on the main road, nor are there any signs. I had to call the hotel.
10.0
Sandra
Exceptional
review category group of friends
06-07-2015
Pros: Great location
Friendly staff
Room clean and comfortable
Cons:
8.8
Robert
Excellent
solo traveller
06-06-2015
Pros: Clean and comfortable
Cons:
9.6
Anonymous
Exceptional
review category group of friends
12-03-2014
Pros: Location was great. Close to restaurants and shopping. Clean room.
Cons: Price was a bit high in my opinion
10.0
Margaret
Exceptional
mature couple
10-21-2014
Pros: location, room, (Jr King Suite)
Cons:
7.9
Anonymous
Good
mature couple
10-16-2014
Pros:
Cons: none
10.0
Jennifer
Exceptional
family with young children
10-09-2014
Pros: Nice clean room with nice bedding
coffee in room
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