Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Guest rooms and suites are well designed and provide an ample-size desk with an ergonomic chair, a comfortable chair and upgraded bedding. A 24-hour mini food market along with sundries is available in the lobby. Room service is available after 5 pm, and the indoor pool is open daily 6 am-10 pm, no lifeguard on duty.
Smoke free premises. 98 units. 4 stories, interior corridors. Accessibility (Call).
I-95 exit 43B, 2 mi w on SR 100 to exit 3 (Snowden River Pkwy), then 0.3 mi s. Located in a business area with restaurants nearby. 8241 Snowden River Pkwy 21045.
AAA Benefit
Weekend Sale – Members save up to 15% on weekends through September 5 and earn Honors™ points when booking AAA/CAA rates!
Pros: Room clean. Wifi. Maid great attentive and service. Staff pleasant and helpful. Chef and waiters attentive helpful and breakfast a great price., plus delicious and abundant. I really enjoyed my stay. Thank you for having a great hotel.
Cons: Nope
8.0
Anonymous
Very Good
07-21-2017
Pros: Room was big. Most of the staff was outstanding. They went out of their way to accommodate our needs and compensated us when they couldn't. Great location and garden in which to sit and relax outside.
Cons: No
8.0
Anonymous
Very Good
07-21-2017
Pros: Clean, friendly
Cons: I was charged an additional 50$ not sure why.
10.0
Anonymous
Exceptional
06-26-2017
It was nice
Pros: Everyone was very courteous and helpful knowing the area
Cons:
10.0
Anonymous
Exceptional
06-26-2017
Great short term stay, definitely...
Pros: Everything was really nice, breakfast was really good and really clean and well located hotel. Staff was very nice, and will consider returning in the future.
Cons: nothing
7.5
Anonymous
Good
06-08-2017
Good
Pros: free breakfast accomendation
Cons:
9.2
Anonymous
Wonderful
06-05-2017
Superb
Pros: Food was great
Cons: Booking through booking.com. Will never do again.
9.6
Anonymous
Exceptional
05-06-2017
Don't Hesitate to Book It!
Pros: The check-in process was quick and easy! The staff was also super-friendly! The entire place was clean and well-kept...and quiet!
Cons: For the price, it would be nice to have breakfast included.
10.0
Anonymous
Exceptional
05-01-2017
Excellent
Pros: Excellent Hotel, I stay here every year. I've never been disappointed
Cons:
6.3
Anonymous
Pleasant
01-26-2017
At the price, the breakfast...
Pros: Evening cookies and fruit water were delicious.
No sugar free options for hot chocolate
Cons: Spa didn't have enough water in it and the jets are not positioned correctly or pressurized all the way around. Some strong, some not.
There was a live bug on the curtain in the room upon return one evening.
No vent in bathroom.
8.8
Anonymous
Excellent
12-24-2016
Good choice
Pros: Location and value
Cons: Noisy
8.8
Anonymous
Excellent
11-20-2016
Definitely worth a stay...remember the...
Pros: The continental breakfast, which included waffles...was just $5.95. We liked the indoor Jacuzzi and swimming pool.
Cons: The bed was very uncomfortable for me. Did not know it was an air-adjustable bed until checkout. Turns out there was a small sign on the check-in desk that I did not see. Would suggest they also have the clerks tell you about the feature and have a folded card on the bed. I would have rated our entire stay a 10 except for this.
10.0
Anonymous
Exceptional
10-24-2016
Great Stay!
Pros: I requested a quite room and the staff delivered a very quite location, Thanks.
Cons:
10.0
Anonymous
Exceptional
10-09-2016
My stay was very comfortable...
Pros: The jacuzzi and indoor pool was so needed.
Cons: The jacuzzi should have stayed open later.
10.0
Anonymous
Exceptional
10-04-2016
I could & would stay...
Pros: It's about 15 mins away from the Harbor but 10 mins away from the event I was attending. I like the fact that parking was free, the hotel has a pool and there are some restaurants & stores not far away.
Cons: We couldn't get on the WiFi & the young lady that woeked overnight was very new and did not know the password to get on the WiFi. When we checked out the young lady in the morning informed that we should've gotten that info when we checked in but the person who checked us in didn't provide that info. However be sure to just put one persons last name in guest box on Booking.com I messed up and put both names for us who were sharing a room so that was the other trouble with not being able to connect to the WiFi.
10.0
Anonymous
Exceptional
09-25-2016
Great Stay!
Pros: Clean, friendly comfortable
Cons: Nothing
9.2
Anonymous
Wonderful
09-21-2016
Superb
Pros: Location was great. Continental breakfast was great. Rooms were clean. Liked that there was usb plugs so don't need a phone charger just the usb cables.
Cons: Night staff was very rude. Bathroom was small. Door to bathroom couldn't be open when you tried to enter room or the two doors would hit each other.
10.0
Anonymous
Exceptional
09-20-2016
Splendiferous!!!!
Pros: How clean and comfortable it was. Housekeeping was excellent!& the elevator smelt wonderful!
Cons: There wasn't anything that I didn't like
2.5
Anonymous
Poor
09-05-2016
Poor Service
Pros: the Name Hilton as I typically stay there
Cons: The staff was so unfriendly and really unpolite
9.6
Anonymous
Exceptional
08-30-2016
Wonderful Staff...
Pros: The staff as always are amazing, friendly people and they make our stay that much more pleasant.
Cons:
9.6
Anonymous
Exceptional
08-21-2016
Clean. Great staff. Would recommend.
Pros: Great staff. Clean! Convenient restaurant on site.
Cons: Room decor outdated. There was a gawd awful white SLICK bedspread on the bed that kept sliding into the floor during the night and I would wake up cold. No other blanket on the bed so I was forced to use it. Pillows were.like marshmallows... put your head on one and it would sink. Never did get comfortable. Need a pillow that provides a little support. TV was inside a piece of furniture and when I turned it to the side so I could watch from the chair, then I couldn't see one side of the tv. Terrible layout. TV was stuck down so I couldn't move it.
9.2
Anonymous
Wonderful
07-16-2016
Superb
Pros: Pillows soft bed comfortable.shower head great,loved the pool. Goodbreakfast.
Cons: Different coffee
10.0
Anonymous
Exceptional
07-12-2016
Always Welcomed with a smile....
Pros: The staff is ALWAYS welcoming and friendly and that is very appreciated!
Cons:
9.6
Anonymous
Exceptional
06-28-2016
Exceptional
Pros:
Cons: Lack of protein, especially eggs, in continental breakfast.
8.3
Anonymous
Very Good
06-24-2016
Very good
Pros: Nice breakfast to order option
Cons: would have liked a hot tub : )
10.0
Anonymous
Exceptional
06-07-2016
Exceptional
Pros: The staff were welcoming after a difficult day of travelling. The room was quiet and comfortable. Really enjoyed our stay and will use again.
Cons:
7.5
Anonymous
Good
06-07-2016
I will not stay here...
Pros: Beds are soft
Cons: Beds are too small and cable kept going out
3.3
Anonymous
Poor
06-03-2016
Poor
Pros: Lovely open lobby with lots of windows, felt tropical. Great spot to meet up with others there for the Maryland Sheep and Wool Festival.
Cons: Payment. I guaranteed my room and a friend's with my credit card months earlier. Both rooms were charged to my card, I think before I even got there. So my friend didn't have a chance to pay for her own up front. Then when I got home I saw I was charged more than the booking.com estimated price (hard to figure out as I am Canadian, use Cdn $). So had to call (no toll free number) to discuss with hotel. They adjusted our room rates and gave us some money back. Apparently it was related to booking.com....
9.2
Anonymous
Wonderful
05-30-2016
Superb
Pros: It was an easy drive to the airport , was clean and comfortable.
Cons: I have no major complaints but there was some noise from the people above.
10.0
Anonymous
Exceptional
04-05-2016
Wonderful.
Pros: Just a great place to stay!
Cons: Nothing!!
10.0
Anonymous
Exceptional
03-30-2016
Not long enough stay
Pros: The chef was awesome and pleasant as was the entire staff I came in contact with.
Cons: Only thing I didn't like is that I could not stay longer. Oh and Uber was unavailable in the area
10.0
Anonymous
Exceptional
03-27-2016
Comfortable and clean
Pros: Clean,hot tub,swimming pool, comfortable beds
Cons:
9.6
Anonymous
Exceptional
03-25-2016
Welcomed stay...
Pros: LOVED the location - felt safe - it was very clean and the area had a lot to offer and was close enough to the city, but far enough out - perfect.
Cons: The ONLY complaint that I have - our room was not cleaned and we had to ask for new towels...but that could have been our fault as well - we didn't leave until mid morning and maybe that was too late??
7.1
Anonymous
Good
02-29-2016
Sleepless in Columbia
Pros: We loved the location and the hospitality. The front desk staff members were great! The room was clean.
Cons: The rooms can stand a facelift! Just a little dated with the wallpaper and lampshades. Although we enjoyed the actual sleeping room (Jr. Suite) with the amenities and the extra space, the mattress was awful and definitely needed to be replaced. One side was elevated while the other side had a major dip in the mattress! Everytime either my husband or I moved during the night, the bed squeaked! I'm still dealing with pain in my lower back from Friday night's stay :-( Also, the walls were paper thin. We could hear people next door talking. Thankfully, we were already awake!
10.0
Anonymous
Exceptional
02-24-2016
Exceptional
Pros: I have stayed at the Owings Mills, Maryland location as well and because
of the easiness to travel to various destinations I enjoyed my stay at the Columbia, Maryland site.
Cons:
10.0
Anonymous
Exceptional
12-30-2015
Terrific hotel, with an excellent...
Pros: My husband and I used to live in Columbia, MD and our grown children still live there. We have been looking for a place to stay for our fairly frequent visits. Finally, we think we have found our home away from home. Each and every staff member we met were very welcoming and helpful. The chef/bartender was very personable. Both managers that we met were friendly and helpful. Maybe because it was a holiday week the other customers were even friendly. We loved the living room area, with fireplace, where we were able to relax and visit with friends from the area. We tried a very expensive B&B in the area and the Hilton Garden had a far superior ambience, food, cleanliness, etc., for much less cost. We are looking forward to our next stay.
Cons: Not a single complaint. And I can almost always find something to complain about!
6.7
Anonymous
Pleasant
12-29-2015
Pleasant
Pros:
Cons: Beds far too firm
9.6
Anonymous
Exceptional
10-13-2015
Love the Hilton Garden Inn...
Pros: As we first arrived we liked the attractive, high class but home feel to the lobby, it is very appealing, and the free wine tasting in was a nice added benefit. Rooms were very clean and had great amenities, beds and bedding. The staff were all very friendly.
Cons:
10.0
Anonymous
Exceptional
08-31-2015
Exceptional
Pros: staff
Cons:
9.6
Anonymous
Exceptional
08-10-2015
Exceptional
Pros: Staff was very friendly. Great breakfast and kids were free. Near some restaurants and not far from Baltimore Zoo. Pool & hot tub were clean.
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