Located close to many restaurants, the hotel features an indoor pool and hot tub with big windows and vista views of the countryside. Rooms are spacious with modern artwork.
Smoke free premises. 84 units. 3 stories, interior corridors. Accessibility (Call).
We were in Hagerstown for Western MD Blues Fest. Hotel is not all that close to festival area, but price and quality of hotel far overcome that disadvantage.
Pros: Very good breakfast as hotel breakfasts go. Friendly staff. Clean hotel.
Cons:
10.0
Jude
Exceptional
Family with Young Children
06-23-2017
Excellent location, super clean, modern, and friendly. Great breakfast too!
Pros: Staff was super friendly and the hotel was immaculately clean
Cons: No
10.0
Nancy
Exceptional
Family with Young Children
06-23-2017
relatively new, excellent breakfast, helpful and friendly staff
Pros: nice location and clean. staff very friendly
Cons: there was nothing we did not like
10.0
Keyera
Exceptional
young couple
06-12-2017
Pros: The room was amazing.
Cons: Everthing was great.
7.1
Joy
Good
review category group of friends
06-06-2017
Pros: Nice hotel
Cons: Not given the room requested thru Booking.Com, which was a room with 2 queen beds, and given a room with 1 king bed. Took $30.00 off of bill.
5.4
Randal
Fair
solo traveller
05-26-2017
Pros:
Cons: Property was under construction. 1/2 the parking lot was closed off due to resurfacing and all available spots were taken. Construction was going on just one door down from my room until 10 pm. Two co-workers who had reservations were re-booked to another hotel down the road. We were not informed of the re-booking until our arrival at 9:30 pm.
5.4
Anonymous
Fair
family with young children
05-11-2017
Pros: Staff was very nice and accomodating.
Cons: Property needs updating. stained furniture and trash in hallways
7.5
Mama
Good
family with young children
04-10-2017
Pros: The entire breakfast was way better than average
Cons: No complaints
6.3
Alex
Pleasant
family with young children
03-02-2017
Pros:
Cons: The shower/bath water did not get hot due to "Construction"
2.5
Frederick
Poor
young couple
02-09-2017
Pros: The rude staff as well as the lies from management about newly renovated hotel rooms.
Cons: 1.Very small
2.soiled dirty towels
3.scratched doors
4.smelled like animals from previous guest
5.construction was going on so there was a lot of noise, 6.breakfast was old and staffed started cleaning and breaking down breakfast bar before scheduled time.
7.to many to list.
7.5
David
Good
family with young children
01-01-2017
Pros: Loved our stay and pool was great for the little one
Cons:
10.0
Anne
Exceptional
young couple
10-19-2016
Pros:
Cons: Didn't like the$50 charge for our cat.
10.0
Anonymous
Exceptional
young couple
09-21-2016
Pros: The king suite was very comfortable and clean.
Cons: A microwave at breakfast to cook my oatmeal would have been nice!
9.6
Sherrie
Exceptional
mature couple
08-26-2016
Pros: Easy access to the hotel from the highway, pleasant welcoming staff, courteous and very friendly also.
Cons:
8.8
Raymond
Excellent
young couple
07-26-2016
Pros: The staff was incredible, super, super nice!!
Cons: The bed was really hard, I know that is just a personal thing, place was awesome though. :)
10.0
S
Exceptional
young couple
07-11-2016
Pros: Where to start...check in was a breeze. The front desk staff was friendly and professional. The room was very clean (I'm an extremely picky person about cleanliness). Since we had a pet room I expected it to have that pet smell, but I was met with a fresh room. The room was spacious! The bed was so comfortable as were the pillows. i was impressed with the keurig in the room!! That was a pleasant surprise. Checkout...easy and met with a smile. This was the best hotel I've stayed in thus far. In addition, this is certainly a pet friendly hotel. Thank you for an enjoyable stay.
Cons:
8.8
Ann
Excellent
solo traveller
07-10-2016
Pros: Comfortable,quiet and convenient
Cons: Bathroom not.as clean as I would have liked. Powder on the floor and dirt on the tub.
7.5
Luann
Good
mature couple
06-27-2016
Pros:
Cons: We were charged twice for the same room. Took some time and several employees plus the manager to get it straightened out.
It was a little stressful waiting for the resolution plus having to keep checking our bank statement online to make sure it was done.
We were trying to have a getaway from our hectic life but it didn't turn out that way.
Just thankful it was resolved before we left. The manager was great.
7.9
Anonymous
Good
mature couple
06-27-2016
Pros: Hotel staff were freindly and helpful.
Cons:
10.0
Virginia
Exceptional
family with older children
05-25-2016
Pros: Fast check-in, helpful staff, clean and confortable room, good outdoor areas for walking dogs, with station for clean-up.
Cons:
9.6
Johnny
Exceptional
mature couple
04-19-2016
Pros: Breakfast was great
Cons:
7.5
Anonymous
Good
mature couple
04-12-2016
Pros:
Cons: Pillows were to thick
10.0
Hugh
Exceptional
review category group of friends
03-29-2016
Pros: Comfortable bed, good breakfast selection.
Cons:
6.7
Jen
Pleasant
solo traveller
03-29-2016
Pros: The staff was friendly and accommodating. The pillows were very nice. The room was nice.
Cons: The hot tub was very disappointing. It was one of the main reasons I picked your facility, however it was dirty and the jets were not powerful and seemed to need maintenance.
10.0
Susan
Exceptional
mature couple
03-29-2016
Pros: thank you for the great breakfast every body inn the breakfast area was great
Cons: the pool was to cold
10.0
Patricia
Exceptional
solo traveller
03-24-2016
Pros: Room was very clean. Breakfast was till 10, which was great. Staff was very cordial. All wi-fi info was printed on card. Clock worked!!
Cons: Nothing. It was terrific. Little bit of a problem finding. Signage needs to be a little better for directionally challenged travelers like me.
6.3
Karen
Pleasant
mature couple
02-24-2016
Pros: Great food and very helpful front desk! Comfortable rooms and nice big pool area. The warm cookies by the front desk were the best!!
Cons: It was a little tricky for us to find, a bit hidden away. There were construction workers staying there and it was hard for staff to stay ahead of the mess they tracked in.
9.2
Jim
Wonderful
solo traveller
01-23-2016
Pros: The hotel staff were awesome! Extremely friendly and helpful! Everyone from the desk staff to housekeeping made me feel like a VIP. They went above and beyond to help me facilitate my business meeting within the hotel.
Cons: The road signage directing travelers to entrance off Massey Road could be improved; took several wrong turns to finally find it.
8.3
Anonymous
Very Good
family with young children
01-19-2016
Pros: Pool was great! Location was great! All was good!
Cons:
6.7
Jonna
Pleasant
mature couple
10-17-2015
Pros: The breakfast was good. The bed was comfortable.
Cons: We had specifically booked this room for the spa tub. It wasn't available for the 1st night and wouldn't be ready for the 2nd. It is the only reason I drove 50 extra miles. This was booked more than a week.
9.2
Roland
Wonderful
young couple
09-22-2015
Pros: Every thing was good but I expected more amenities for price. Then after I booked online with booking.com I saw that I could have gotten the room for 30$ cheaper. Not fair.
Cons:
3.8
Anonymous
Poor
family with young children
08-11-2015
Pros:
Cons: Room smelled. Gross.
10.0
Sue
Exceptional
solo traveller
07-21-2015
Pros:
Cons: like a refrigerator with a freezer but the ice actually didn't melt in the fridge so it was fine
10.0
Endy
Exceptional
mature couple
06-27-2015
Pros: The coffee food and service were all excellent. Staff was friendly. Location is perfect. Near everything.
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