Comprised of two-inline buildings, this motel is just a short drive from BWI airport. The business king rooms offer good-size desk areas. Pets accepted with a signed waiver.
Smoke free premises. 108 units. 2 stories (no elevator), exterior corridors. Accessibility (Call).
Pros: I like the location because it was near the Arundel Mall
Cons: there was no microwave or refrigerator; would have been nice to have a coffee pot in the room; had to walk to the check in room to get this; there was no parking in front of our room; for the money we paid there should have been a continental breakfast, danish etc
10.0
Rich
Exceptional
solo traveller
09-05-2016
Pros: Location was good and the staff were excellent.
Cons:
10.0
Kriswolf
Exceptional
young couple
08-13-2016
Pros: Very pleasant staff. Room was very clean. Bed was very comfortable.
Cons: Rooms are a bit small.
7.5
James
Good
family with young children
08-11-2016
Pros:
Cons: Stay 2 nights did get room cleaned after the first night
9.6
Nelly
Exceptional
young couple
08-10-2016
Pros: Great value for location.
Cons: N/a
3.8
Sarah
Poor
family with young children
07-26-2016
Pros: I liked that I was there less then 12 hours because I didn't want to stay any longer then necessary.
Cons: It took over 30 minutes to check in, although my room was booked and paid for through Booking.com. The room was small, the bathroom was tiny and the shower head was abusive. The beds were awful.
8.3
Terrance
Very Good
family with young children
07-26-2016
Pros: The location was great and the staff was excellent
Cons: More amenities in the room like an iron and refrigerator.
9.2
Stella
Wonderful
mature couple
07-23-2016
Pros: Location and promptness of service
Cons:
8.3
Lashawnda
Very Good
review category group of friends
07-20-2016
Pros: It was very clean.
Cons: The price
7.5
James
Good
family with older children
07-18-2016
Pros: Nice soft beds.
Cons: Computer at check in slow
9.6
Kim
Exceptional
mature couple
07-01-2016
Pros: Location to interstate was excellent and value for costs unmatched! The staff made accommodations as requested. Very nice find. Free parking and WIFI also.
Cons: When reserving online, there was no distinction of the type of room. The very basic items like iron, refrigerator and microwave were not included and were considered to be upgraded rooms.
1.0
Anthony
Very Poor
Traveling as Couple
06-29-2016
Pros: Nothing
Cons: Every facet of the accommodations was wrong
7.5
Marvin
Good
mature couple
06-28-2016
Pros: Location
Cons: Pet smell
2.5
Tori
Poor
young couple
06-28-2016
Pros: I hated my stay a very dirty hotel
Cons: Their was bed bugs in our room
10.0
Cynthia
Exceptional
mature couple
06-23-2016
Pros: The room was outstanding and the service was to we always stay with u guys when we travel
Cons: All was good with us
7.5
Dwayne
Good
solo traveller
06-21-2016
Pros: Quiet
Cons: Parking
10.0
Yolanda
Exceptional
family with older children
06-12-2016
Pros: CLOSE TO MALL AND RESTUARANTS
Cons:
7.1
Edwin
Good
mature couple
06-05-2016
Pros:
Cons: This was our second visit in three weeks, and both times we did not get a wakeup call for our early morning departure. (Fortunately we woke up on our own.)
Also, for the second time we were questioned about our reservation because the credit card number we gave you was not the number in our profile. The first time you canceled our reservation and put us in a real bind at two am. The second time your clerk called to ask us about it and I was able to resolve the situation. As I have never created a profile with you, these occurrences tell me that instead of checking with the credit card bank for validity you are only checking with a master grouping of hotels, at least one of which has a "profile" for me. This may be cheaper for you, but canceling a reservation made with a perfectly good credit card is, I believe, illegal -- and in any event is certainly a disservice to your customers.
1.0
Karen
Very Poor
Traveling as Couple
06-01-2016
Pros:
Cons: This is a bare bones hotel. No elevator, no coffee in room, no breakfast, no iron or ironing board not even a box of tissues. Thank goodness I only spent one night there. You get what you pay for. Avoid at all costs.
8.3
Anonymous
Very Good
young couple
06-01-2016
Pros: Comfortable beds, nice shower, helpful staff, quiet location. Near several restaurants, not far from main shopping centers.
Cons:
8.3
Anonymous
Very Good
family with young children
06-01-2016
Pros: That the deluxe had a mini fridge!!
Cons: I didn't like the air conditioning. There was only 2 settings, with or without a cool fan. So either, we would freeze at night or sweat all night! A unit that would help maintain a steady temp would be much better. And more towels in the deluxe 2 bedroom; we only had 2 washcloths and 2 towels, for 3 people and a baby. And more channels on the TV please!!! Not a good selection on the TV, was hardly anything to watch
10.0
Christopher
Exceptional
solo traveller
05-25-2016
Pros: Staff very friendly and room clean
Cons:
8.3
Carola
Very Good
young couple
05-23-2016
Pros: the receptionist was really friendly and thrilled that she can talk German with me, since she recently moved to the US. The room was re-done and was really nice. Not that big, but for us it was more than OK, since we only slept there. The armatures in the bathroom and the mirrow where not really clean, but you can't compare European standard with the US - that you need to know when you travel!
It was also a bit loud due to the airport close by, but when we sleep, we sleep, so no problem for us and no airplanes after midnight anyway!
Cons: that the armatures and the mirror weren't that clean! Especially the part behind the toilet paper...... Told the staff and they informed me that they will hand this issue over to the management.
7.9
Edwin
Good
mature couple
05-23-2016
Pros:
Cons: We arrived at 2:00 am the morning of Wednesday, 18 May (as scheduled) to be told that our reservation had been canceled by our booking agent because "the credit card I had used was not the card in my profile" -- and our room had been sold immediately. The card I had used was a good card, but we had to drive around town in the middle of the night to find a room. We finally found a one-star with an open room. We then came back to Red Roof and were able to re-book our room for Wednesday and Thursday nights. (My profile card had been canceled by Bank America because the computer of a firm we had used had been hacked, and so all possibly affected cards had been canceled -- and my new card had not yet arrived.)
We asked for a 5:00 am wakeup call on Friday morning as we had an early flight out of BWI. No wakeup call came but luckily we woke up anyway. Your clerk said the computer that handled wakeup calls was down.
10.0
Carolyn
Exceptional
mature couple
05-20-2016
Pros: The room was very clean. The facility was in an A+ shape. It was an overall wonderful experience.
Cons: Nothing at all.
10.0
Shanterra
Exceptional
solo traveller
05-17-2016
Pros: I stay at this location for a whole week,and it was pleasant and more than what I expected. They cleaned the room every morning, changed the linens and towels. There was absolutely no noise heard from other patrons. It was easy access to route 100 so I could go to work
Cons:
8.8
Marcos
Excellent
solo traveller
05-12-2016
Pros: Very clean and neat
Cons: I paid $90 for a night and breakfast wasn't included.
9.2
Art
Wonderful
review category group of friends
05-09-2016
Pros: walking distance to restaurant
Cons:
3.0
Miranda
Poor
Traveling as Couple
05-04-2016
Pros: Hotel looked like a motel 6 inside not like other red roof inns
Cons: No elevators handicapped asked for downstairs thru window did not like
9.6
Brandy
Exceptional
mature couple
05-02-2016
Pros: The place is very clean.
Cons: I didn't like the fact that the bed was uncomfortable and they don't serve breakfast or coffee in room for the price they charge. Can get same rate same clean rooms with breakfast served and coffee in room at other places. Just being honest, sorry.
3.3
Mary
Poor
solo traveller
04-29-2016
Pros: No frills hotel - no kettle or tea. Would not recommend staying there as a single female. I felt unsafe.
Cons: Lack of security. I was under the impression the hotel had a shuttle bus to airport which is why I booked it. I arrived to be told there is not one.
2.5
Anonymous
Poor
family with young children
04-20-2016
Pros:
Cons: I work in retail where excellent customer service is a absolute requirement through the company (and their employees) and a set expectation by the consumer/ guest so I know what it's like to be a representative as well as a consumer/ guest. Shelly (the receptionist at the front desk) made me feel as if I was interacting with a automatic voice recording. I asked her a simple yes or no question at least 3 times and all 3 times she repeated herself almost word for word as if I didn't understand her the first 2 times. Had she said something as simple as "I do apologize mam' but...... so to answer your question unfortunately no....." or something close to it the first time, she wouldn't have made it seem like I was ignorant and had no concept of what she was saying. All she had to do was empathize, explain the situation AND ultimately answer my concern with a yes or no. I hope this isn't the type of customer service that is provided for every guest and I was the unfortunate 1 out of a million that had a bad experience with your faculty.
8.3
Anonymous
Very Good
young couple
04-20-2016
Pros: It was very homey and very comfortable
Cons: I got charged 40 extra dollars for my stay so I wasn't real happy about that.
10.0
Joseph
Exceptional
solo traveller
04-10-2016
Pros: Room was fine, staff helpful, especially in findin park & ride into Baltimore on Light Rail...
Cons: No phone in the room a surprise...but didn't need it...once went to desk late maybe 10:30pm no bell to ring to get some ones attention..
8.3
Leslie
Very Good
solo traveller
04-02-2016
Pros: Good location, comfortable bed
Cons: Room could've been cleaner, other visitors (construction workers) outside drinking and being loud
8.3
Darkmanx4lf
Very Good
solo traveller
03-31-2016
Pros: Great stay for the price.
Cons: Bed was too hard. Rooms were a bit small.
7.9
Spencer
Good
young couple
03-24-2016
Pros: Great location to where I was going and worked out well.
Cons: No major complaints
7.5
Abby
Good
mature couple
03-21-2016
Pros: The staff was great. Eric was very prompt in his service. The room was clean. Couldn't figure out the heating or a/c system at first. The shower was clean which is very important to me. It didn't offer breakfast which is ok. For only one night it did it's job.
Cons:
8.8
James
Excellent
young couple
03-18-2016
Pros:
Cons: The paper preview movies were really expensive and with there being the movie theater right next to it it made me have to leave the room to watch the cheaper movie
8.8
Keyiede
Excellent
mature couple
03-13-2016
Pros: The bed was so comfortable.
Cons: Small space
3.3
Roni
Poor
solo traveller
02-29-2016
Pros:
Cons: Management is awful
7.5
Martha
Good
solo traveller
02-26-2016
Pros: Cleanliness
Cons: No refrigerator
7.1
Barry
Good
solo traveller
02-25-2016
Pros: Price was good
Cons: Heater only blew lukewarm air--it was a cold night
7.9
Anonymous
Good
mature couple
02-24-2016
Pros: The room was clean, had a lot od space and the security guard was very helpful.
Cons: They need to update there heating system. Took forever for the room to heat up because of that old heating system.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
02-17-2016
Pros: clean and smoke -free and around corner from the best crab cake
Cons: no refrigerator and no ice maker in the back building and no microwave
8.8
Anonymous
Excellent
solo traveller
02-09-2016
Pros: Very clean room, front desk girl was very friendly.
Cons: I was in a corner room on the second floor (rm 227) and everything was great except there wasn't a remote to the TV (I'm sure the front desk would have given me one, I just didn't feel like going back down for one). Also, there was some type of loud generator out back, behind my room that would kick on every so often and woke me up a few times (very annoying). Other than those few things, it was a decent stay.
3.8
Cheryl
Poor
solo traveller
02-08-2016
Pros: The convenience in location to restaurants and other area points of interests was good.
Cons: It was so incredibly noisy and impossible to sleep. People were walking around outside at all hours of the night, I did not feel safe. In addition, they were yelling, talking loud with no regard for others trying to sleep. There is no security.
7.1
Pamela
Good
review category group of friends
02-05-2016
Pros: It was quite
Cons: Finding condom wrapper on the floor :-(
8.0
Brian
Very Good
Traveling as Couple
02-03-2016
Pros: If you need to catch an early morning flight at BWI this is the place for you.
Cons:
10.0
William
Exceptional
solo traveller
02-03-2016
Pros: Close to where I wanted to be. Clean, comfortable room. Nothing fancy, but quite nice. All the staff I had contact with were helpful and friendly.
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