All units feature sectioned sitting areas separate with a sleeper sofa. A food market is in the lobby with snacks and limited sundries. Park and fly packages are available. King or two queens.
Smoke free premises. 137 units. 5 stories, interior corridors. Accessibility (Call).
complimentary and valet laundry, airport transportation, room service, area transportation-local restaurants, Amtrak & light rail stations.
Terms
cancellation fee imposed, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 245 guests
Showing reviews 1 - 5 of 50
9.6
Sharon
Exceptional
solo traveller
09-21-2016
Pros: Very clean. Loved you had a bar &restaurant
Cons: The smoking area. Would be nice if it was a covered area. It was raining
9.6
Ashleigh
Exceptional
young couple
09-19-2016
Pros: The room was extremely clean! The bed was super comfy the pillows were nice and plush. We missed breakfast because our flight was leaving so early but the front desk agent on the night crew at about 1030 she was phenomenal.
Cons: The room was extremely clean! The bed was super comfy, the pillows were nice and plush. We missed breakfast because our flight was leaving so early, but the front desk agent on the night crew at about 1030 she was phenomenal.
10.0
Juliann
Exceptional
family with older children
09-19-2016
Pros: The staff was outstanding
Cons: Everything was fantastic
9.2
Christopher
Wonderful
solo traveller
09-18-2016
Pros: The bed was clean and quite comfortable. The overnight female desk receptionist was excellent. She was engaged, aware, and very efficient. I really appreciated her follow-up to the wake up call to let me know that the shuttle van departs promptly.
Cons: It would be great if the hotel restaurant could stay open until 11:00 p.m.
10.0
Aubrey
Exceptional
young couple
09-18-2016
Pros: Very comfortable and well equipped room. Bar staff very helpful.
Cons: Ensure customers are aware that they must call up to arrange the free shuttle when arriving from Baltimore Washington Airport.
10.0
Gary
Exceptional
young couple
09-07-2016
Pros: Shuttle rides to local places to eat.
Cons: There are two Holiday Inns in the BWI area but only one on the courtesy phone at the airport and when you dial 22 you actually get the Holiday Inn Express and not the Holiday Inn which is very confusing when trying to get a shuttle from the airport to the hotel.
8.3
Kirsty
Very Good
young couple
09-03-2016
Pros: Close to BWI airport so handy for us as we had a late arrival. free shuttle to and from airport and amtrak station (minimal trains at weekends). Large room, firm comfortable bed. Friendly, helpful staff.
Cons: Nothing.
8.5
John
Excellent
mature couple
08-29-2016
Pros:
Cons: bar closed to early , 11 pm
9.2
Rod
Wonderful
solo traveller
08-23-2016
Pros: Great location
Cons: Nothing
7.1
Tim
Good
young couple
08-14-2016
Pros: Location to the airport. Clean and comfortable.
Cons: Nothing in particular.
9.6
Rasikaran
Exceptional
solo traveller
08-13-2016
Pros: Friendly staff
Cons: Breakfast buffet was ok
10.0
Dawn
Exceptional
Family with Teens
08-09-2016
Pros: Everything was great from the staff to the room
Cons: Nothing
10.0
Tanya
Exceptional
family with older children
08-08-2016
Pros: The amenities, helpful staff and the atmosphere of the property
Cons: N/a
8.8
Marie
Excellent
family with young children
08-02-2016
Pros: Great hotel, I liked the location, free breakfast buffet included, and the cleanliness of the rooms. The rooms very spacious and the bed was very comfortable . The bathroom is very big and had a nice bath tub hey also give you complementary toiletries . We had a microwave and a refrigerator. Room service was also available.they also told us about their rewards program and we were also able to have a late check out which we really appreciated . Overall great stay and will definitely stay again
Cons: When we first arrived I didn't like the customer service I received from Jena, she seemed very unhappy ,overwhelmed and not friendly. I work in customer service and a smile goes a long way. I've stayed at many hotels and Jena being at the front desk she needs to be sociable and have better customer service skills. she didn't explain my check out time or my complimentary breakfast buffet until I had to ask , good thing I asked because I needed cards for each day. The day prior I had stayed at the Hyatt place in Baltimore and their service was on point explained everything in detail. My husband said he encountered great service from the other staff in the hotel and at the restaurant. It might of Been an off day for Jena , also I didn't like the coffee pot and ice bucket and cups placed in the bathroom I didn't find it sanitary. That's very simple to fix. Overall great hotel I would recommend Holiday INN to everyone .
7.5
Amanda
Good
review category group of friends
08-01-2016
Pros: Decided to give this hotel another shot, because the location isconvenient and the rooms were large and clean.
Cons: Again, the hotel "lost" our reservation. The women at thefront desk didn't even want to rebook us in available rooms atfirst. They kept charging us different rates, gave us"complimentary" breakfast tickets and then charged us forthem.
10.0
Julian
Exceptional
mature couple
07-26-2016
Pros: I like the size of the room the bed comfortable
Cons:
7.9
Deirdre
Good
mature couple
07-25-2016
Pros: Lovely staff , comfortable bed
Cons: Staff on front desk in the morning , and most of cooked breakfast was poor
7.9
Jianfang
Good
solo traveller
07-24-2016
Pros: the room is big, the place is near to the airport. free shuttle bus is provided every 30 mins
Cons: do bottle water provided, no tooth brush and paste provided.
7.1
Tammy
Good
young couple
07-12-2016
Pros:
Cons: The walls were very thin, could hear the person next door shuffle a deck of cards even with the tv on. Otherwise it was a nice stay and the room was clean.
9.6
Rebecca
Exceptional
family with young children
07-12-2016
Pros:
Cons: Missing a pool! Would have been nice.
9.6
William
Exceptional
solo traveller
07-10-2016
Pros: Food was good in restaurant
Cons: Nothing really
7.9
Victoria
Good
family with older children
07-09-2016
Pros: nice location for early morning flight
Cons: maybe a little cheaper
7.5
Carol
Good
review category group of friends
07-09-2016
Pros: Have stayed at this location for the last 3 years during this time. Enjoyed the stay and the staff
Cons: Well disappointed that was charged for leaving my vehicle while on our trip have stayed here because value excellent and vehicle included. Friends also stayed the same week and they were no charged why was that ? I would like to get reimbursed no reason to be charged. This is the 4th yr. we are senior ladies who bowl in Nationals. We should not be charged. Wasn't told until checked in June 4th. Others were not. ? What's the policy. ? Can this be reviewed ?????
10.0
Ms
Exceptional
young couple
07-06-2016
Pros: The room was very spacious and set up like a home setting but very nice with the comfort of the bed i didn't want to get up. And the shower was like a massage itself with the force of the water coming out. I really enjoyed my stay and will be returning
Cons: That there was not a pool
9.6
Isla
Exceptional
solo traveller
07-05-2016
Pros: They made the best crab cake for dinner
Cons: I had to leave early because of early flight , i didn't get to have breakfast because it didn't open until 7am
6.5
Artemas
Pleasant
family with young children
06-15-2016
Pros: Bed comfort
Cons: Poor technology in business center and NO POOL
6.3
Amanda
Pleasant
review category group of friends
06-14-2016
Pros: rooms were clean, decent amount of parking.
Cons: front desk staff was extremely rude to multiple patrons in my party during the check in process.
10.0
Bonnie
Exceptional
mature couple
06-09-2016
Pros: Great Hotel!! Clean and comfortable and friendly staff. Would stay again in a heart beat.
Cons:
10.0
Taurus
Exceptional
family with older children
06-04-2016
Pros: The staff were professional. The lobby area was impressive, which included a nice bar.
Cons: There was nothing that I can complain about.
10.0
Sandra
Exceptional
Solo Traveler
06-02-2016
Pros: It was an excellent stay. Would definitely stay here again.
Cons: Nothing it was perfect.
10.0
Melindo
Exceptional
mature couple
05-17-2016
Pros: We liked the newness,cleanliness, and helpfulness of the staff.We loved the location which was so close to the airport. A+
Cons: Nothing
10.0
Cattyb
Exceptional
solo traveller
05-17-2016
Pros: The staff were super kind and helpful, from the lady at the front desk to the guy serving at the bar. They were very welcoming to someone arriving late at night and leaving early the next morning.
The bed was comfy and the room was spacious, with a miniature lounge area and efficient A/C. I didn't have the breakfast, so can't comment on that.
Cons: Everything was great. I can't think of anything in particular that needs improvement.
10.0
James
Exceptional
young couple
05-12-2016
Pros: My only complaint was that the bedding and pillows were so soft and comfortable, I had a hard time getting out of bed in the morning . . .
Cons: Didn't like how my wife and I had to rush to our appointment because the room temperature, atmosphere, and bedding was so perfect it was hard to wake up! lol
10.0
Laurence
Exceptional
mature couple
05-11-2016
Pros: Cleanliness and newness of facility.
Cons: Inability to long term park my car
9.6
Blugold
Exceptional
mature couple
05-09-2016
Pros: The restaurant and food was particularly good.
Cons:
9.6
Rebecca
Exceptional
mature couple
05-01-2016
Pros: It was close to the airport and all the staff were very friendly.
Cons: There was no breakfast.
9.2
Sjmegy
Wonderful
solo traveller
05-01-2016
Pros: Just was here to sleep on business layover; arrived late, but the beds were excellent.
Cons: Nothing bad to report.
9.0
A
Wonderful
Business Traveler
04-27-2016
Pros: Large and roomy accommodations, extremely clean room. comfortable bed and linens. Restaurant is convenient and open late. Most of the staff was friendly and helpful.
Cons: One staff person was abrupt. I was not allowed to check in early, so I had my bags with me all day...it is convenient for very early flights.It is 7 minutes to the rental car return and the hotel shuttle can be convenient for airport pick up/drop off.
10.0
Cheryl
Exceptional
solo traveller
04-23-2016
Pros: Clean
Cons:
9.6
Jessica
Exceptional
solo traveller
04-15-2016
Pros: Restaurant was excellent. Room was really nice and clean.
Cons: I wish they had verbally explained the insurance fee they added to the bill.
10.0
Margaret
Exceptional
family with older children
04-04-2016
Pros:
Cons: Heard a dog barking in a room near by which was a bit disturbing.
6.3
Hersey
Pleasant
mature couple
03-29-2016
Pros: The staff and breakfast.
Cons: The ac was not working, switched us to a different room while we unpacked our staff. Nevertheless they gave us free breakfast, which is nice then the hallways was filthy with torn up wall paper.
8.8
Bonnie
Excellent
solo traveller
03-26-2016
Pros:
Cons: Wish they would have offered complimentary breakfast for the price
10.0
Paula
Exceptional
solo traveller
03-24-2016
Pros: Very friendly, helpful and professional staff!
Cons:
8.8
Luz
Excellent
family with young children
03-22-2016
Pros: That is comfortable!!!!!
Cons: That have not eat lunch!!!!
10.0
Queen910
Exceptional
solo traveller
03-21-2016
Pros: My stay was very comfortable thank you
Cons:
5.8
Yvonne
Okay
solo traveller
03-20-2016
Pros: The staff
Cons: My room had a terrible smell. They moved me to another room, still had a smell but tolerable
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