Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Set in West Ocean City across from the outlet mall, just a short drive over the bridge from the beach, this hotel offers spacious rooms with a comfortable sitting area, most with a sleeper sofa. Kids will love the grassy yard out back stocked with lawn games, interactive fountains and waterslide at the pool.
Smoke free premises. 85 units. 3 stories, interior corridors. Accessibility (Call).
playground, game room, picnic facilities, exercise room.
Guest Services
coin laundry.
Terms
pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 343 guests
Showing reviews 1 - 5 of 50
8.0
Anonymous
Very Good
08-11-2017
Pros: the hotel had a modern design and was very clean.
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Location and clean place .
Cons: Breakfast area, needs to have extra space.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Large room and king size bed. Free breakfast and WiFi
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location, close enough to the boardwalk (10 min drive) and stores across the street. Clean, quiet rooms. Staff was friendly and efficient.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Nice suite and comfortable bed.
Cons: The tv in the room has a very slow response time when you are changing channels. Its frustrating!
10.0
Anonymous
Exceptional
08-11-2017
Pros: clean and kind
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: The location and promiximatey to food and other needs were awesome.
Cons: They hotel was nice over all. My only complaint was the cleaning services. I stayed three nights and three days and not once did housekeeping come by. We didn't receive any new towels or fresh linen. Yes we could've requested these services.
10.0
Anonymous
Exceptional
08-11-2017
Pros: We will be back again! Williams Family from Bowie Md
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: It was family oriented. It had a number of things that the guests would like such as the pool, game and exercise room, the picnic and play area for kids. It was close to the casino as well as the outlet malls.
Cons: The breakfast period on Saturday ended at 9:30 AM.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Extremely clean and pet friendly hotel. I could not smell pet odors in hotel.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Super clean atmosphere and facility, generous amenities, excellent staff & customer service, great breakfast
Cons: There was NOTHING not to like
4.2
Anonymous
Disappointing
08-20-2017
Vacation ruined
Pros: Front desk staff was very helpful and very nice
Cons: Laundry facilities were out of order. We were not able to swim in the pool because the lifeguard was always on break. The room was not cleaned the entire time we stayed (4 days) we did get clean towels but had to keep asking for extras. The worst part of the stay was when my grandson was struggling in the pool. The lifeguard did absolutely nothing to help! If I had not been watching, he would have drowned! This was the worst hotel stay I have ever had!
8.0
Anonymous
Very Good
08-19-2017
Very good
Pros:
Cons: When it says breakfast ends at 9 that is what they mean. They did not refill the waffle mix even though there were people still waiting to get waffles before 9am.
9.6
Anonymous
Exceptional
08-18-2017
The hotel is loving, great...
Pros: Great guest services in front. Love sleeping in awesome bed. So comfortable. Loving breakfast every morning. Coffee is great!
Cons: The older lady who cleans up in the morning breakfast. She mention some words I didn't like. I was serving extra food to take to my children and husband who were sleeping. It was 7am. She mention out loud, "Here she goes again taking all the food." She doesn't realize one of my children is handicap. Very rude and disrespectful. I woke up at 6:30 am to bring food to my whole family in room. Instead of helping she was making fun and belittling me. I didn't want to make a scene so I went on my way quietly. She was very unpleasant and unprofessional.
10.0
Anonymous
Exceptional
08-17-2017
Beautiful experience
Pros: Everything
Cons:
2.5
Anonymous
Poor
08-15-2017
See above statement.
Pros:
Cons: Trash everywhere outside! Old trash that has been there for several weeks. Trash cans filled to capacity; overflowing to the point the only place to put a piece of trash was on top of the can..this was first thing in the morning; telling me there was no cleaning crew for the grounds. Dog waste can overflowing with feces bags..flies everywhere. Just disgusting and unsanitary. There was even used mattresses laying in the grass. The building itself was in disrepair. Whomever the manager is they should be fired. Not worth $260.00 bucks a night. We will sleep in a tent before staying there again.
10.0
Anonymous
Exceptional
08-14-2017
Exceptional
Pros: The staff was very helpful
Cons: Waste cans too small
7.5
Anonymous
Good
08-11-2017
Te place was very pleasant...
Pros: The variety was well
The staff were great
Cons: N/A
4.6
Anonymous
Disappointing
08-08-2017
Disappointed !!
Pros: Disapointed
Cons: I'm not doing this to complain, as far as I'm concerned There would be no 2nd chance, this is to the other families esp w kids ... the minute we opened the door the room smelled real bad stains on the wall, beds looks like they were done in rush ... worse of all the pull up coach mattress had large yellow stain and cigarette pit underneath along w other debris real gross the pool was an other story, looked grayish green, when I asked they said the clorine system is down, how come the pool is still open, I just could have my kids step a foot into it, Ac unit had dog hair on it, I believe this is 1 of the pet friendly rooms, this is not a place for close to $300 a night, my kids woke up sick the following day, plz check attached photos, this place would ok as a highway motel ... I would still sleep in my car, building back door key reader is broken so they had a bottle holding the door... hotel stuff felt bad but couldn't do much, the owners are in it for the money w/no regards to the patrons.
8.8
Anonymous
Excellent
08-07-2017
Fabulous
Pros: Clean and comfortable
Cons:
2.5
Anonymous
Poor
08-07-2017
Not going back.
Pros:
Cons: Staff was rude and the lobby smelled and the room was not clean.
7.9
Anonymous
Good
08-07-2017
Great friendly staff location and...
Pros: Staff was very nicd
Cons: The price for the location
9.6
Anonymous
Exceptional
08-07-2017
Great pool for kids
Pros: The pool was amazing...the room was huge, but not as clean as it should be. My wife touched up what she could
Cons: The fridge smelled horrible...we used our cooler instead. We really liked the room and the pool though.
7.5
Anonymous
Good
08-05-2017
Good
Pros: Good location
Cons: Construction next to the hotel
10.0
Anonymous
Exceptional
08-03-2017
Exceptional
Pros:
Cons: The size of the room was tight. There are not enough tables at the lounge to sit and have our breakfast.
10.0
Anonymous
Exceptional
08-02-2017
Great experience at comfort suite
Pros: The whole experience was awesome.
Cons: Breakfast it got crowded with
people to early
7.9
Anonymous
Good
07-29-2017
Good
Pros: The hotel was good.....everything was clean.
Cons: Wasn't crazy about breakfast. There was a good selection, however, eggs and sausage weren't too good.
6.3
Anonymous
Pleasant
07-27-2017
Pleasant
Pros: Free parking within premises, practical selection of breakfast and comfortable room.
Cons: Too expensive for the location when it is so far away from the beach. Breakfast place is too crowded.
7.9
Anonymous
Good
07-26-2017
My stay was great.
Pros: The staff was awesome.
Cons:
6.7
Anonymous
Pleasant
07-25-2017
Pleasant
Pros: Location
Cons: Clening good
10.0
Anonymous
Exceptional
07-25-2017
It was very enjoyable!
Pros: My family said the eggs for fake eggs so they didn't eat them after the first time.
Cons:
5.0
Anonymous
Fair
07-25-2017
Practically just stayed for a...
Pros: Comfy bed
Cons: Mildew on shower curtain! Pull out bed not comfortable. Ripped pillow cover(not a pillowcase). Stained shower mat. Few stains on couch. No A/C or at least did not feel like the A/C was on in the lobby(very humid). Unfinished construction next door property not done with dumpsters & portable pottys in front view outside.
3.8
Anonymous
Poor
07-25-2017
Poor
Pros:
Cons: The curtain in the shower was molded
9.2
Anonymous
Wonderful
07-24-2017
Fine
Pros: My family enjoyed staying there. Only issue of concern is the bed - too soft for comfort.
Cons: Bed need some firming fo support back and neck during sleeping.
9.6
Anonymous
Exceptional
07-24-2017
My stay at comfort suites
Pros: Close to everything and very clean. Also a quiet and friendly hotel.
Cons: The price could've been a little cheaper.
7.9
Anonymous
Good
07-18-2017
It was pleasant and relaxing
Pros: The room was spacious it was cozy and the bedding was clean
Cons: Coffee pot wasn't clean
10.0
Anonymous
Exceptional
07-15-2017
Exceptional
Pros: The customer service was awesome. Both fitness center and pool area was very clean. Was very kid friendly . Pool and playground nice and clean. Was a nice variety of food for breakfast the eating was kept very neat and clean. Every associate from desk clerk to cleaning staff to life guards at pool had a smile and puts customers first.
Cons: Empty building next to property....wish it was a restaurant that served dinner. A few more bristro tables to eat outside would be nice.
10.0
Anonymous
Exceptional
07-15-2017
Exceptional
Pros: Loved the pool and having a lifeguard at the facility was a plus!
Cons:
10.0
Anonymous
Exceptional
07-14-2017
Exceptional
Pros: The staff was friendly and helped me find a place to eat that was close and child friendly and great.
Cons: There was t much not to like he price was so good and the people nice enough that my wife and son and I stayed an extra night
9.6
Anonymous
Exceptional
07-14-2017
Exceptional
Pros: Breakfast was wonderful. Rooms were very clean. Loved the pool. Very safe and appropriate for small children.
Cons:
9.6
Anonymous
Exceptional
07-11-2017
Best family spor
Pros: Breakfast awesome pool perfect
Cons: Ice machines not working
10.0
Anonymous
Exceptional
07-06-2017
My husband and I had...
Pros: EVERYTHING WAS WONDERFUL..WALKED TO THE BEACH AND SEEN THE WONDERFUL FIREWORKS..
Cons: Nothing
5.4
Anonymous
Fair
07-05-2017
Passable
Pros: Hotel needs a shuttle service to the beach
Cons: Far from beach
8.8
Anonymous
Excellent
07-04-2017
Fabulous
Pros: Family friendly pool with slide and water basketball.
Cons:
10.0
Anonymous
Exceptional
06-30-2017
Exceptional
Pros: Very spacious rooms. Hotel was clean and professional and friendly staff.
Cons:
10.0
Anonymous
Exceptional
06-28-2017
Great bang for your buck
Pros: The breakfast was like every other hotel that serves free breakfast. The workers did an excellent job cleaning up and were very helpful
Cons: Could use more - yogurt, more/different fruit
8.3
Anonymous
Very Good
06-20-2017
Very good
Pros: EVERYTHING WAS GREAT.
Cons: nothing to report..
10.0
Anonymous
Exceptional
06-16-2017
Exceptional
Pros: Breakfast CLEAN
Cons:
10.0
Anonymous
Exceptional
06-15-2017
Exceptional
Pros: Very nice hotel - great price; not far from the beach; staff is very accommodating and friendly. I would definitely book this location again.
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