Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Near the interstate, shops, restaurants and metro, this property is in a convenient location. The hotel offers well-appointed guest rooms with large desks, upgraded bedding and a comfortable chair. The exercise room offers cardio machines, a universal weight machine and free weights.
Smoke free premises. 160 units. 6 stories, interior corridors. Accessibility (Call).
Cons: The occupants in the room next to me were way too loud. I could not sleep.
1.0
Christian
Very Poor
Business Traveler
06-23-2017
Pros: Nothing
Cons: I didn't like the fact that they overbooked the hotel and so we were left with nothing late at nght when we were very tired. Then they tried to book us in the 1-star Ramada inn. Unacceptable.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
06-23-2017
Pros: Had a nice pool aera for my family and I. The lifeguard on duty actually jumped in to save my 4 year old daughter after he noticed her head popping up and down under water and She was yelling for her Mom. My wife and I were very grateful!!
Cons: We were under the impression breakfast was free in the morning like we've had at the Hilton Inn and other hotels but it was NOT! So that was a bummer considering the price we paid for 2 nights. The room wasn't as big as it was described either.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros:
Cons: Thin walls (heard loud laughter and talking from next room at 2am)Thin, soft pillows offered no support Rooms undergoing renovation/upgrading- witnessed old furniture and lamps being demolished and trashed - hard to believe it couldn't have been donated
8.0
Laura
Very Good
Business Traveler
06-23-2017
Pros: They are remodeling right now. We stayed in a new room. It was lovely! Beds and linens were extremely comfortable, furniture and bathrooms spotlessly clean and well designed.
Cons: The remodeling caused some mess in hallways and elevators. The hot tub was not working properly.
8.0
Bridget
Very Good
Traveling as Couple
06-23-2017
Pros: Complimetary daily coffee
Cons: During our three day stay there was an Oder in the hallway leading to the elevator .
10.0
Verified Hotel Guest
Exceptional
Group Traveler
06-23-2017
Pros: We had an event while in the conference room and the staff was unbelievable accommodating. We could not have asked for better treatment or more tastier food.
Cons: The workout room could've been better. There are only 2 treadmills and 1 elliptical. 1 treadmill was out of order and the treadmill I used sounded like it would soon be out of order and the attached television only got one kids channel.
10.0
Daryl
Exceptional
06-23-2017
Pros: It was nice and clean
Cons:
10.0
Verified Hotel Guest
Exceptional
Business Traveler
06-23-2017
Pros: The Hilton was easy to access off the highway and parking was plentiful. Checking was a breeze and I was greeted promptly when I arrived. The room was neat and clean. When I left the staff at checkout was again friendly and professional.
Cons:
4.0
Verified Hotel Guest
Disappointing
06-23-2017
Pros: Overall the stay was accommodating.
Cons: Throughout the stay there was a very strong smell of gas.when mentioned to staff..no sense of urgency to have it checked.
7.9
Susan
Good
young couple
06-13-2017
Pros:
Cons: Bed was too spongy, I had to put a tall backed chair in front of the AC so it would not blow directly on me, although our room was on the 5th floor, people outside in the garden/smoking area were incredibly loud Sat. night keeping me awake.
10.0
Berrinice
Exceptional
young couple
05-31-2017
Pros: Breakfast was great, so much food for only $11
Cons: The wifi was hard to log on to.
9.2
Frederick
Wonderful
solo traveller
05-30-2017
Pros: Did not eat there. The bed was not hard enough for me
Cons: The elevators are too slow my electric curtains did not work
9.6
Cynthia
Exceptional
family with young children
05-09-2017
Pros: Beds were very comfortable. I loved the feel of the place. My sister and I went downstairs and took advantage of a couple corners to curl up and read. The color scheme was very enjoyable, and I felt happy being there.
Cons: The pool and spa were quite crowded as there was a group with children there. A little disappointing not to have some adult time.
8.3
Samantha
Very Good
review category group of friends
05-09-2017
Pros: Very clean room, very cheerful staff. We really had a pleasant stay. Also, the $12 breakfast was totally worth it. You can pretty much have whatever you want for that fixed price and the food is good.
Cons:
10.0
Elizabeth
Exceptional
family with young children
04-21-2017
Pros: The kids enjoyed themselves at the pool and everyone was very friendly.
Cons: Room service was not aware of our later checkout and walked in on me. Simple mistake, I guess.
8.8
Frederick
Excellent
review category group of friends
04-15-2017
Pros: Property was nice very clean and has a nice atmosphere...
Cons: The price was a little high for location.
9.6
Adele
Exceptional
family with young children
04-05-2017
Pros: The onsite restaurant, the gym, and the lounge area
Cons: not enough choices on the dinner menu
7.1
Daniel
Good
family with young children
03-27-2017
Pros:
Cons: Room had an Ant problem. Breakfast was a waste of money. Paid $50 for 2 powers eggs 1 waffle(that I had to make myself) 1 bagel(that I had to make myself) . 1 oj and apple juice (which I had to get myself). Had to obtain napkins and silverware myself. All this for $50. Next day I went to ihop and received 3x the amount of food and paid less. Oh yeah I didn't have to make anything myself
7.9
Dorian
Good
young couple
03-21-2017
Pros: The bed and room were very delightful and comforting.
Cons: The staff were very loud and I could here them in the hallway the entire night. It made me and my partners experience uncomfortable. along with that when we got to our check in we were brought all around just to find a room that we could stay in.
8.8
Russell
Excellent
young couple
03-20-2017
Pros: The room was over sized and extremely clean. Loved the wood floors, large windows and motorized window treatments. No musty smells. Very nice room!
Cons:
9.2
Anonymous
Wonderful
solo traveller
03-06-2017
Pros: I like that the room was quite spacious and the bed felt amazing.
Cons: I didn't like to see half dressed little girls on the elevator.so it would be nice to have better rules for parent's and kids.I paid for a smoking room and i had to go outside off the property to do so.Also checkout was a hour earlier then what was told.
10.0
Dean
Exceptional
solo traveller
02-18-2017
Pros: I liked that they accommodated me earlier than expected
Cons: N/a
10.0
Schundell
Exceptional
solo traveller
02-17-2017
Pros: The bed , cleanliness of the room
Cons:
10.0
Donate
Exceptional
review category group of friends
02-16-2017
Pros: Everyone was nice
Cons: Nothin
9.2
Joe
Wonderful
solo traveller
02-04-2017
Pros: Staff was very helpful and pleasant. The rooms were clean and comfortable.
Cons: The fitness center looked to have equipment that is older than the hotel.
10.0
Bertina
Exceptional
solo traveller
01-22-2017
Pros: My 2nd time staying there... nice location. Front desk staff was very helpful and nice.
Cons:
10.0
Jacqueline
Exceptional
family with young children
01-16-2017
Pros: The room was very modern
Cons: Breakfast wasnt included
9.6
Emma
Exceptional
young couple
01-02-2017
Pros: Room was very comfortable. I love how there were lots of outlets all over the room so I could always plug in my phone where ever I was. The blanket and pillows were very fluffy and comfortable.
Breakfast was delicious and the waiter we had was extremely helpful in helping us order.
I really enjoyed my stay here and would stay here again.
Cons: The lifeguard on duty when we arrived at the pool had a friend with her and were yelling very loud back and forth complaining about another worker. Eventually their shift changed and she left. The next lifeguard was a very nice young man who seemed very professional. The first life guard was acting extremely unprofessional and obnoxious.
5.4
Evangeline
Fair
young couple
12-12-2016
Pros: The staff at the front desk on day shift was nice. The male Maintenance person at night was very cordial.
Cons: The room.
9.2
Charles
Wonderful
family with young children
12-05-2016
Pros: Mattress was very comfortable, though, strangely, bed was slightly narrower than our own full size bed. Wife said she was sleeping in the edge at all times.
Cons: No major complaints. For us, cleanliness and a decently functioning bathroom are paramount. Give us those and we are pretty happy campers. We had both at the Hilton Garden in Owings Mills. Room clean as a pin and modern, everything-working bathroom. If you really want a suggested improvement, a bathroom fan would be nice.
10.0
Anonymous
Exceptional
family with young children
11-13-2016
Pros: Everything was good. No complaints
Cons:
7.9
Paula
Good
solo traveller
11-08-2016
Pros: Food was good. Staff was very enthusiastic and helpful.
Cons: No onsite lunch or dinner available on Sunday. It ended with me having chips & soda for lunch & dinner.
10.0
Elizabeth
Exceptional
family with young children
10-25-2016
Pros: room was large and I enjoyed the remote controlled window treatment
Cons:
10.0
Paul
Exceptional
young couple
10-18-2016
Pros: It was all a great experience
Cons: nothing it was perfect
7.5
Bruce
Good
young couple
10-14-2016
Pros: Bed was good. Room was interesting
Cons: Booking said full kitchen. Not even close!! We had a small microwave, small refrigerator Nd a coffee maker...no plates, no silverware, no pots. You get the idea. That was disappointing
The hotel decided to strip the parking lot. That's great; but we had to park a distance away
8.3
Tj
Very Good
mature couple
09-27-2016
Pros: Very modern, and clean. Beds were comfortable and room was fully equipped with necessities
Cons: I requested a king room on the website and they gave me two doubles upon arrival. The hotel was full so they could not accommodate my selection. I was a bit bothered by that, but the stay was great.
10.0
Brenda
Exceptional
family with young children
09-22-2016
Pros: The location was great. All the staff was friendly and courteous. The hotel was very clean and made the overall stay very pleasant.
Cons:
10.0
Brenda
Exceptional
family with young children
09-22-2016
Pros: All the staff was very nice and the rooms were very nice, clean, and comfortable.
Cons: The refrigerator wasn't getting cold enough
9.6
Diane
Exceptional
mature couple
09-19-2016
Pros: Our room was spotlessly clean. Even though we checked in rather late (after 10 PM), we were greeted at the front desk promptly.
Cons: Our room had two large windows. The windows had roll-down room darkening blinds that were operated by remote control. On one of the blinds, the remote control was broken and we were unable to close the blinds. The light from outside was lighting up the entire room. When I called down to the front desk, the clerk sent a repairman up immediately to our room. He was unable to fix the remote controlled blinds as well. We were offered the opportunity to either move to another room or to enjoy a free breakfast in the hotel dining room the next morning. Since the hour was so late, we opted to remain in our room (we had already settled in and unpacked). The gentleman manually closed the blinds and fastened them with a large clip, which took care of some of the light issues. He also dropped off tickets for complimentary breakfasts for the following morning.
9.6
Stephen
Exceptional
young couple
09-06-2016
Pros:
Cons: Some guests were noisy in the middle of the night, slamming doors, etc.
10.0
Mary
Exceptional
review category group of friends
09-03-2016
Pros: Customer service was excellent. Staff were friendly and helpful.
Cons: Wifi problems need to be addressed more quickly when there is an issue.
7.9
Dale
Good
solo traveller
09-02-2016
Pros: Loved the renovations to the room.
Cons:
7.5
Stacy
Good
solo traveller
08-31-2016
Pros: The room was beautiful, bed was very comfortable
Cons: The price
2.5
Andrea
Poor
family with young children
08-14-2016
Pros:
Cons: Ashlee at the front desk was rude not welcoming, and unaccommodating. I booked Reservations well in advance and the room selected was not avail upon check in. No offered were made to correct the issue that was a result of the hotels oversight.
9.2
Suzette
Wonderful
review category group of friends
08-12-2016
Pros: Everything was nice
Cons: The fire alarm went off and we Had to evacuate per procedure but it took over an hour it was late at night and there was never any clear communication that all was cler this was very unsettling
8.8
Steven
Excellent
young couple
08-10-2016
Pros: Staff was always there to help
Cons: Wifi was spotty
10.0
John
Exceptional
mature couple
08-05-2016
Pros: very helpful front staff
Cons:
9.6
Ueo
Exceptional
family with young children
07-31-2016
Pros: Clean rooms
Cons: Not close to any outside restaurant or shopping area one could walk to
10.0
Tzvi
Exceptional
mature couple
07-29-2016
Pros: The rooms were clean,the shower worked well. The air conditioning was not noisey.
The Breakfast was a good deal for the Money. The staff was nice.
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