Near the interstate, shops, restaurants and metro, this property is in a convenient location. The hotel offers well-appointed guest rooms with large desks, upgraded bedding and a comfortable chair. The exercise room offers cardio machines, a universal weight machine and free weights.
160 units. 6 stories, interior corridors. Accessibility (Call).
Pros: The location was great. All the staff was friendly and courteous. The hotel was very clean and made the overall stay very pleasant.
Cons:
10.0
Brenda
Exceptional
family with young children
09-22-2016
Pros: All the staff was very nice and the rooms were very nice, clean, and comfortable.
Cons: The refrigerator wasn't getting cold enough
9.6
Diane
Exceptional
mature couple
09-19-2016
Pros: Our room was spotlessly clean. Even though we checked in rather late (after 10 PM), we were greeted at the front desk promptly.
Cons: Our room had two large windows. The windows had roll-down room darkening blinds that were operated by remote control. On one of the blinds, the remote control was broken and we were unable to close the blinds. The light from outside was lighting up the entire room. When I called down to the front desk, the clerk sent a repairman up immediately to our room. He was unable to fix the remote controlled blinds as well. We were offered the opportunity to either move to another room or to enjoy a free breakfast in the hotel dining room the next morning. Since the hour was so late, we opted to remain in our room (we had already settled in and unpacked). The gentleman manually closed the blinds and fastened them with a large clip, which took care of some of the light issues. He also dropped off tickets for complimentary breakfasts for the following morning.
9.6
Stephen
Exceptional
young couple
09-06-2016
Pros:
Cons: Some guests were noisy in the middle of the night, slamming doors, etc.
10.0
Mary
Exceptional
review category group of friends
09-03-2016
Pros: Customer service was excellent. Staff were friendly and helpful.
Cons: Wifi problems need to be addressed more quickly when there is an issue.
7.9
Dale
Good
solo traveller
09-02-2016
Pros: Loved the renovations to the room.
Cons:
7.5
Stacy
Good
solo traveller
08-31-2016
Pros: The room was beautiful, bed was very comfortable
Cons: The price
2.5
Andrea
Poor
family with young children
08-14-2016
Pros:
Cons: Ashlee at the front desk was rude not welcoming, and unaccommodating. I booked Reservations well in advance and the room selected was not avail upon check in. No offered were made to correct the issue that was a result of the hotels oversight.
9.2
Suzette
Wonderful
review category group of friends
08-12-2016
Pros: Everything was nice
Cons: The fire alarm went off and we Had to evacuate per procedure but it took over an hour it was late at night and there was never any clear communication that all was cler this was very unsettling
8.8
Steven
Excellent
young couple
08-10-2016
Pros: Staff was always there to help
Cons: Wifi was spotty
10.0
John
Exceptional
mature couple
08-05-2016
Pros: very helpful front staff
Cons:
9.6
Ueo
Exceptional
family with young children
07-31-2016
Pros: Clean rooms
Cons: Not close to any outside restaurant or shopping area one could walk to
10.0
Tzvi
Exceptional
mature couple
07-29-2016
Pros: The rooms were clean,the shower worked well. The air conditioning was not noisey.
The Breakfast was a good deal for the Money. The staff was nice.
Cons:
7.9
Jane
Good
mature couple
07-27-2016
Pros: Clean place
Cons: WiFi doesn't work
10.0
Lou
Exceptional
young couple
07-22-2016
Pros: The updated rooms were very nice! The breakfast was much better than typical continental. Staff was very helpful.
Cons:
10.0
D
Exceptional
family with older children
07-22-2016
Pros: I stayed here with my teenage daughter we came in town for the dancing dolls show. Our room looked like it had recently been remodeled which was very nice. Keurig in room which was really nice. We went to the hot tub in the morning. Pool and hot tub was nothing special. Staff was nice. Overall our stay was great especially for the price $125 per night.
Cons:
7.5
P
Good
mature couple
07-17-2016
Pros: The towels were very soft. The staff was extremely friendly.
Cons: Bagel was dry.
9.2
Cmn
Wonderful
mature couple
07-13-2016
Pros: Easy access to highways, restaurants, stores, etc.
Pros: The complementary toiletries, the house keeping staff was great.
Cons: there should have been at least a continental breakfast included in the price of the stay, screws were found in the parking area which could blow out tires, the entry area rugs were filthy, there was no paneling on one of the elevators walls, and even so the hotel is not responsible for vehicles in the parking area, we discovered some light scrapes on our rental car that were not on it the evening before.
9.6
Douglas
Exceptional
solo traveller
07-06-2016
Pros: I was only there for one night. The staff was responsive, the room was clean, and well appointed, and the bed was very comfortable. Check in and out was fast and friendly. The price was a good value for the location.
Cons:
8.0
Laura
Very Good
Business Traveler
07-05-2016
Pros: They are remodeling right now. We stayed in a new room. It was lovely! Beds and linens were extremely comfortable, furniture and bathrooms spotlessly clean and well designed.
Cons: The remodeling caused some mess in hallways and elevators. The hot tub was not working properly.
9.6
Joseph
Exceptional
family with older children
07-05-2016
Pros:
Cons: Wish there was complimentary breakfast
8.8
Mel
Excellent
mature couple
07-05-2016
Pros: Very nice and clean
Cons: No cocktail lounge
5.0
Sharvon
Fair
young couple
07-05-2016
Pros:
Cons: Hotel accommodations were not in agreement with Booking.com & I was charged more than the price quoted by Booking.com. Very disappointed & displeased.
10.0
Carol
Exceptional
solo traveller
07-03-2016
Pros: Excellent Service. I will be back.
Cons: The Ice Machine was empty.
10.0
Diane
Exceptional
review category group of friends
05-11-2016
Pros: Room was very nice bed and pillows were very comfortable
Cons:
7.1
Joyce
Good
mature couple
05-10-2016
Pros:
Cons: No free continental breakfast included.
10.0
Donna
Exceptional
solo traveller
05-01-2016
Pros: The Customer service was excellent! Very pleasant and accommodating staff. I'll definitely be back!
Cons: Nothing
7.5
Brian
Good
family with older children
04-25-2016
Pros: Currently under renovations or completion.... Not sure.... No a lot of places to eat breakfast in the area. Take advantage of there breakfast there or you will not have breakfast
Cons: Could not stay on top 2 floors due to construction
7.5
Michael
Good
solo traveller
04-23-2016
Pros: Big TV, relatively calm, breakfast is good, room size
Cons: Fitness room is poor
9.2
Lataya
Wonderful
young couple
04-09-2016
Pros: The pool and the clean room. The bed was extra comfy!
Cons:
8.3
U
Very Good
family with older children
04-03-2016
Pros: The beds are very comfortable, rooms clean although a bit outdated, they are being renovated though. The staff are very nice, we have stayed here several times and that has consistently been the case. Good choice for breakfast. Good parking facilities.
Cons: The hotel was being upgraded but we didn't know until we arrived, the only impact was early noise in our room from the builders working above
10.0
Nikkie
Exceptional
review category group of friends
03-22-2016
Pros: We liked everything
Cons:
5.8
Elise
Okay
young couple
03-18-2016
Pros: The swimming pool was nice (though our poor life guard clearly needed more sleep the night before...) and the staff at the desk were very helpful and friendly. The location is near plenty of restaurants and is quite close to the soon-to-be-open outdoor mall. We loved that the toiletries included some extra items like makeup removal wipes, mouthwash, and shaving cream.
Cons: The hot tub had some buildup and you could see the scum floating in the water. We had to thoroughly wash our bathing suits afterwards to get the smell out. The walls were exceptionally thin - we were able to easily hear the conversations of our neighbors easily throughout the night, which made our room feel like it lacked privacy. If you're talking over a whisper, your neighbors will likely hear you. And, if you happen to share a wall with some noisy neighbors, it will feel like they're right next to you!
7.9
Amy
Good
young couple
03-18-2016
Pros: The cleanliness
Cons: The beds are hard, no free breakfast
10.0
Andrea
Exceptional
young couple
02-28-2016
Pros: Dinner was amazing the ny strip my favorite the jacuzzi was relaxing and I had a nice little vacation
Cons: I wish the pool was heated
8.3
Robert
Very Good
solo traveller
02-27-2016
Pros: Breakfast was good. Room was quiet. Staff was helpful.
Cons: Didn't like having to change rooms during my stay due to problem with water, but staff dealt with situation as best they could.
7.5
Robert
Good
mature couple
01-11-2016
Pros: The location is good.
Cons: No breakfast in the price.most of the hotels that we frequent provide breakfast as part of the price.
10.0
Kenya
Exceptional
family with older children
12-29-2015
Pros: The hotel charges me for a night's stay, at a reservation that I cancelled on Dec.12th. I am awaiting my credit back
Cons:
7.5
Safe
Good
solo traveller
12-20-2015
Pros: Location, cleanliness, feeling of security.
Cons: Nothing
7.1
Stephan
Good
solo traveller
12-02-2015
Pros: very clean & very friendly staff
Cons: Not able to get a receipt.
9.2
Evelyn
Wonderful
family with older children
12-01-2015
Pros: Room served my family comfortable. 3 generation double 2 rooms suite. Will stay at the Hilton Garden Inn on my next trip..clean bathroom and beds
Cons: Price of breakfast..12.00 per person..what would dinner cost.
8.3
Amy
Very Good
young couple
11-22-2015
Pros: It was a nice, clean facility
Cons: The night service desk agent was not friendly at all
9.6
Cassandra
Exceptional
mature couple
10-21-2015
Pros: Location, very nice area. Selection of restaurants available was very good and closeness of a shopping area was a plus.
Cons: Toilet paper too thin. Having to access the expressway to get into city.
7.1
Rebecca
Good
review category group of friends
10-13-2015
Pros: I had a better experience when I stayed back in July. I was a little disappointed that breakfast wasn't inclued and when I purchased it; it wasn't all that great. My home fries were raw and when asked to correct it the next day I had the same issue. My king bed was horrible. Didn't know the firmness was adjustable until I complained and when I tried to adjust it; it didn't change very much but it was better.
Cons:
8.3
Michael
Very Good
young couple
09-26-2015
Pros:
Cons: I was not contacted that my suite was water damaged while I was out. Thankfully our belongings were moved to the living room area - away from the affected area - & was given a new but smaller room - still charged the same - but my wallet, checkbook & tablet were left on the desk by the front door. Hilton Garden Inn advised me via Twitter that management would contact me but that never happened.
8.8
William
Excellent
solo traveller
09-17-2015
Pros: The desk staff was extremely helpful. Delvon (I think that was his name) was most helpful in resolving a problem with my online reservation! He was courteous and professional.
Cons:
8.8
Justina
Excellent
solo traveller
08-24-2015
Pros: Friendly staff. Comfortable and clean rooms.Awesome chef. All in all,will stay there again.
Cons: None
8.3
Soliman
Very Good
family with older children
08-16-2015
Pros: Front disk people vey friendly
Parking area great
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