Residence Inn by Marriott Boston-Andover

AAA Inspector Rating
32 Guest Ratings
500 Minuteman Rd
Andover, MA 01810- Map It
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AAA Inspector Rating Details (scale 1-5)
Public Areas3.1
AAA Inspector Notes
For a little extra ambiance, reserve one of the guest rooms with a gas fireplace. This property is located in a business park. Smoke free premises. 120 units, some two bedrooms, efficiencies and kitchens. 3 stories, interior corridors. Accessibility (Call).

Amenities & Services

Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Business Center
Extended Stay Hotel
I-93 exit 45, 0.3 mi w, then 0.5 mi n. 500 Minuteman Rd 01810.
AAA Benefit
Members save 5% or more and earn Marriott Rewards or SPG® points when booking AAA rates!
heated outdoor.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry.
check-in 4 pm, pet friendly (call for restrictions/fees.).

Guest Ratings

Based on Ratings from 32 guests
Showing reviews 1 - 5 of 27
This hotel is nice, clean and convenient (very close to Highway 93). The breakfast is not fantastic, but ok. Staff is very nice and helpful.
Pros: the room is quite big and very clean.
Cons: no inside swimming pool
Very Good
Pros: Nice, new, clean
Cons: Breakfast on plastic plates. No service during breakfast.
The hotel is near a nice walking trail abutting the Merrimac River, so that trail is nearby and a de facto amenity. Breakfast was included in my room, but presumably was factored-into the price but was weak. The hot food was ill-prepared. Cheap batter for waffles, tasteless maple syrup, eggs or egg substitutes wildly diluted by water or milk and poorly-tasting, and water-logged potatoes with soggy peppers and onions wrecked my morning. Basically, anything subject to human contact was worthless; the muffins, yogurt and anything packaged that could not be wrecked was fine, but it was apparent that even the persons making coffee did not follow proper ratios when making the coffee. Consequently, I feel as though I overpaid for the room and was in a bad mood at the start of each day. I also found evidence my floor in my suite room was unvacuumed or vacuumed poorly. Needless to say, neither I nor my guest slept well or thought eating-in the hotel was a good decision. The parking was good given that it was free, but since guests have luggage, whoever painted the space lines never took into account that luggage needed to be removed from doors. Basically, a lot of mistakes were made, some of which could be managed and others that require more comprehensive intervention that will add a layer of cost to Marriott.
Pros: The front desk staff was exceptionally pleasant and courteous, and eager to learn of any way in which the visit could be improved. I also thought the lobby restroom was extremely clean, and the fitness center had a useful, high-end elliptical machine.
Cons: I did not like the bed as it was too soft, sagged in the middle, and offered a disruptive sleep. The HVAC system also was noisy to the point where I opened the windows and shut off the air conditioning only to be surprised by the loud running of a vent.
ok hotel, but overpiced
Pros: Staff were friendly
Cons: More variety for breakfast. Generally the hotel is ok, but overpriced for what it is.
A Disappointing Stay
Pros: It was very difficult to sleep because I could hear every noise/movement coming from the floor above me(3rd floor). Also, I had to get up in the middle of the night to turn off the noisy icemaker. Room was too hot and I couldn't adjust the thermostat. I had to call for help from the front desk. It took them a while to adjust it. The TV had no sound on some of the channels and the handyman they sent could not fix it. The WiFi didn't work inside of my room.
Cons: I would have liked to have had WiFi access and a comfortable bed. The mattress and pillows were not firm. When paying $409 for a 2-night stay, I expected to be able to get some rest. That was not the case. This was not a good Marriott experience at all. The Wi-Fi only worked in the lobby/business center. I couldn't even Google cab service from my room.
Showing reviews 1 - 5 of 27