This charming hotel is convenient to restaurants, the Hynes convention center, Copley Place and The Shops at Prudential Center. Both business and leisure travelers appreciate the plush beds.
Smoke free premises. 81 units. 10 stories, interior corridors. Accessibility (Call).
Pros: Location was excellent and the staff were very helpful.
Cons: The view. Didn't like looking at a brick wall from the window.
9.2
Robert
Wonderful
young couple
09-20-2016
Pros: Super clean and great location. Very friendly staff (got bottles of water at check-in!)
Cons: Might seem weird, but we got back from a Sunday night Red Sox game real late. Went to take a shower and no hot water. Plenty of hot water the next morning, thought. On some kind of timer? No big deal, but odd.
9.6
Scott
Exceptional
family with young children
09-03-2016
Pros: extremely friendly and helpful front desk staff
Cons:
5.8
Adrian
Okay
solo traveller
09-01-2016
Pros: Good location , comfortable bed
Cons: Very poor internet connection , poor variety of TV channels and besides that the TV signal was keep falling I couldn't watch anything. The sink's drainage was blocked and even after I've complained abut that it didn't got fixed .
Pros: The location was great. The room was nice for the price, but not surprising.
Cons: The front desk staff was not exceptional. The cleaning person was sitting behind the counter, logging in rooms cleaned, not interested in engaging with customers. Very unprofessional.
The halls were loud at night...but not really your fault. Screaming kids and drunk adults. Ugh.
9.6
Kayla
Exceptional
review category group of friends
08-23-2016
Pros: Beds very comfortable, great size rooms, family staff, very easy check in/out and valet. Offered to make us reservations and gave great directions. Provided extra bedding and cots without issue. Even when we had a problem with one our rooms they gave us a new room with no issue.
Cons: One room hadn't been checked thoroughly and upon checkin we found soiled bedding on the pull out sofa. When the staff was made aware we were given a new room immediately and a discount.
7.1
Carol
Good
family with older children
08-22-2016
Pros: Centrally located to everything. T stop, Logan Express. Walking distance to points of interest.Loved the Exeter the lamb idea. We had fun taking pictures.
Cons: Breakfast was pricey for just grab and go$ $15.00 pp. strong smell of Lemon cleaner when you walk into lobby. Would have been nicer to have less of industrial cleaning smell. Voss water bottles in room were never used. Not sure why they were there.
8.8
Perla
Excellent
review category group of friends
08-18-2016
Pros: Very confortable and well located. Clean rooms and a inside Starbucks for breakfast.
Cons: I explicited that would like to pay in cash and thai I needed to check out in the middle of the night. Couple times. At the checkout my credit card was already charged and there was nobody with the system password to solve the problem.
7.5
Stephen
Good
family with older children
08-16-2016
Pros: Location superb and a wonderful looking building from the outside
Cons: Room we had looked a little tired and could do with a freshen up.
Toilet blocked on three occasions
9.2
Odi
Wonderful
solo traveller
08-16-2016
Pros: Very good hotel. Excellent rooms. Very comfofortable .Good location.Very Clean.
Cons: No Breakfast included. Staff wasn't always available at front desk.Other than that everything was perfect.
8.8
Regina
Excellent
family with young children
07-26-2016
Pros: Great location! Close to parks,restaurants, bars and shopping.
Cons:
6.3
Edward
Pleasant
mature couple
07-05-2016
Pros: Modest at best and certainly overpriced including parking at $49night. Good location neat Back Bay, an exciting place for dinner choices
Cons: Hotel has issues with the air-conditioning system and is also overpriced. Parking price outrageous.
10.0
Zhela
Exceptional
mature couple
06-30-2016
Pros: Great location-right next to public library & Copley Square, Green Line train accessible
Clean room
Friendly staff
Cons:
7.9
Howard
Good
mature couple
06-30-2016
Pros:
Cons: It was off on a side street, hard to find
7.1
Ethan
Good
mature couple
06-28-2016
Pros: Staff friendly, room clean.
Cons: Climate control issues in room. AC on too cold (61*) AC off too hot. No ability to control with thermostat. Asked maintenance to check and nothing improved.
9.6
Ken
Exceptional
solo traveller
06-26-2016
Pros: Friendly staff and very helpful.
Cons:
8.3
Anonymous
Very Good
family with older children
06-08-2016
Pros: All staff were friendly and attentive. Central location was ideal.
Cons:
10.0
^theresa
Exceptional
mature couple
06-01-2016
Pros: Staff was helpful and friendly. Great location and nice room.
Cons: Everything was great!
10.0
Anonymous
Exceptional
young couple
05-28-2016
Pros: Fantastic location, nice spacious room and very knowledgable, helpful, friendly staff. We didn't have breakfast so couldn't comment on the food but everything else was excellent.
Cons:
7.1
Jane
Good
solo traveller
05-24-2016
Pros: Great location in Back Bay
Cons: Room was very very small, tight even for 2 people.
9.6
Martha
Exceptional
family with older children
05-18-2016
Pros: Staff were super helpful, friendly and courteous. Facilities were immaculate. Location was convenient to Copley Square, Prudential Center and Boson Architectural College.
Cons: It's nobody's fault, but the weather was unseasonably cold and windy.
10.0
Realgoldfinger
Exceptional
mature couple
04-24-2016
Pros: Travelers of this wonderful nook in Copley Square. One on one customer service home like taken cared of.
Cons: N/a
6.7
Scott
Pleasant
solo traveller
04-14-2016
Pros:
Cons: My room was on the 2nd floor facing the street. The windows allowed most of the noise from the street to enter the room. The noise included conversations being held outside the hotel, as well as trucks backing into the nearby Star Market loading docks.
9.6
Giselle
Exceptional
young couple
03-28-2016
Pros: EVERYTHING was fantastic especially compared to the hotel I stayed at the previous night for a higher price literally a block away. Could have been a city away with the differences from Trinity place to this location on Exeter. The room is spacious and clean with a comfortable bed. The bathroom is HUGE and modern with flat screen tvs in the rooms. The armoire provided a bathrobe for guest use while staying with the option to purchase if you fell in love with it
Cons: Parking is expensive (as it seems to be in Copley square) and adjacent lot was full. Had to walk a few blocks with heavy luggage but would do it again because the hotel was lovely!
9.6
Anonymous
Exceptional
solo traveller
03-26-2016
Pros: Very comfy bedding and the staff was very responsive. My blow dryer broke and I was in a rush. A new blowdryer was brought to my room within 2 minutes.
Cons: N/A
9.6
Felipe
Exceptional
solo traveller
03-25-2016
Pros: Location is excelent!
Cons: The hotel doesn't have a restaurant, only a starbucks inside opened from 7:30 to 10:30. Could be opened during all day!
10.0
Jennifer
Exceptional
young couple
03-23-2016
Pros: Location was great, the staff was top notch- I would highly recommend!
Cons:
7.5
Anonymous
Good
mature couple
03-22-2016
Pros: the convenience of the parking garage, the location, the staff.
Cons: The people smoking right outside the door, and the bed was so uncomfortable.
6.7
Anonymous
Pleasant
young couple
03-14-2016
Pros: Nice room, comfortable bed, helpful staff
Cons: Dirty pillow, clogged toilet, wet floor
8.8
Helena
Excellent
review category group of friends
03-09-2016
Pros: Friendly staff couldn't do enough for us, comfy beds, fab location
Cons: Better selection in the market area.....muffins were stale on Sunday....
10.0
Karen
Exceptional
mature couple
03-02-2016
Pros: Staff is welcoming and pleasant. Location is perfect for our travel needs. Building is beautiful!
Cons:
10.0
Renee
Exceptional
Business Traveler
02-28-2016
Pros: It is located in the heart of Boston. The staff is attentive and friendly. It's like a bed and breakfast!
Cons: No
7.5
Janet
Good
solo traveller
02-28-2016
Pros: Very quiet even though I was only one floor above street level and at front of building; historic Boston building; very convenient to great bar and restaurant at Lenox Hotel just steps away; Symphony Hall an easy walk, about 10 minutes; Copley T stop and Boston Public Library very close.
Cons: Front desk did not ask if I had a preference as to floor or room.
10.0
Cathleen
Exceptional
solo traveller
02-18-2016
Pros: Location, smaller size hotel, more personal stay, free wifi, and.... location!
Cons: I did not want anything.
10.0
Christie
Exceptional
young couple
02-16-2016
Pros: The room was excellent, the staff were so friendly and the breakfast was reasonable!
Cons:
10.0
Joan
Exceptional
solo traveller
02-02-2016
Pros: Great location, modern & comfortable!
Cons:
8.3
Anonymous
Very Good
mature couple
01-24-2016
Pros: Staff was friendly and knowledgable. Great location, close to shopping and attractions
Cons:
9.2
Rebecca
Wonderful
review category group of friends
01-12-2016
Pros: The staff was very helpful and responsive to our needs. The location and price were great!
Cons:
8.8
Anonymous
Excellent
young couple
01-12-2016
Pros: Good front desk staff. Spacious room for price.
Cons:
9.6
Valerie
Exceptional
review category group of friends
01-05-2016
Pros: Personnel all very professional, helpful, cheerful and courteous
Cons: Curtains and blinds in room (309) need replacing/repair. Showing a bit of wear and tear
8.3
Yuliya
Very Good
review category group of friends
12-30-2015
Pros: The stuff was very attentive and accomodating. My room was ready at 11:30am, which was excellent and much appreciated.
The location is great, around the corner from Copley Sq, Boston Back Bay station, Prudential Mall Shops and Newbury Street
Cons: The lack of a lobby bar.
The seating area in the lobby is quite utilitarian, no thrills.
Cons: Just the cost of staying in downtown Boston!
7.5
Anonymous
Good
review category group of friends
11-29-2015
Pros: excellent location.
Cons: like a lot of Boston hotels, it is very over priced.
7.9
Hadia
Good
solo traveller
11-22-2015
Pros: The central location, the friendly and accommodating staff and the level of cleanliness.
Cons: I know Boston is expensive and this is the most expensive area of Boston but I found the hotel to be very overpriced. It was a very clean and comfortable room with a great bed and great linens and the hotel put me within walking distance of everywhere I needed to go but there was no lobby, no restaurant, no attractive place to sit or have breakfast in the hotel other than a Starbucks. Basically I paid luxury hotel prices but this was not a luxury hotel by any stretch of the imagination. Also the bathrooms were super clean but unattractive, they need updating. They were very 1980's looking with a very small countertop, not enough space for toiletries and bad lighting.
9.6
David
Exceptional
solo traveller
11-11-2015
Pros: Great location and staff
Cons: I think I was expecting a real starbuck inside. No biggie. There is one on every corner.
2.5
Teresa
Poor
family with older children
11-08-2015
Pros:
Cons: I wasn't able to travel due to an emergency and the hotel was unable or unwilling to work anything out with me due to their booking policies. I'll never use either hotel or service again.
7.9
Anonymous
Good
young couple
11-04-2015
Pros: Valet and woman who checked us in were super sweet. Great location! Bed was super comfy and shower was large.
Cons: They lock the door on Saturday nights for safety reasons. The man working the front desk grabbed my hotel key out of my hand to verify that I was staying there. He was interrogating me like I was some sort of criminal. The site also mentioned that there was a refrigerator in the room. There was a cabinet for the refrigerator but nothing was in there.
8.3
Christophe
Very Good
solo traveller
11-03-2015
Pros: The service and the welcome in this hotel are very good.
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