Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This charming hotel is convenient to restaurants, Hynes Convention Center, Copley Place and The Shops at Prudential Center. Both business and leisure travelers appreciate the plush beds.
Smoke free premises. 81 units. 10 stories, interior corridors. Accessibility (Call).
Very clean hotel with nice service. Great location.
Pros: Great location
Cons:
10.0
Anonymous
Exceptional
08-11-2017
The hotel was small and eloquent. It's located in a great area with tons of shopping, restaurants, and outdoor concerts (weather permitting.) Very close to the subway. The rooms are very pretty and housekeeping was great. Turndown service every night as well.
Pros: The staff was helpful in recommending things to do in the area. The hotel was located in a great area with tons of shopping and restaurants. They don't have parking though so you'll have to pay $45 a day for valet or $40 a day in the deck aross the street
Cons: No parking.
10.0
Anonymous
Exceptional
08-11-2017
nice and clean, staff is nice.
Pros: location
Cons: parking is expensive
10.0
Anonymous
Exceptional
08-11-2017
Best stay ever in Boston. Will definitely be staying that this hotel again!
Pros: Size of room was huge! Location was perfect. And the staff was extra friendly and helpful
Cons: Nothing at all.
8.0
Anonymous
Very Good
08-11-2017
Pros: The staff. They were all incredibly helpful and pleasant.
Cons: It did not have a full service restaurant or bar.
5.4
Anonymous
Fair
07-29-2017
Passable
Pros:
Cons: The air fresheners used in lobby area was unbearable
7.1
Anonymous
Good
07-26-2017
super nice
Pros: good breakfast, beautiful building, very close to everywhere.
Cons:
9.2
Anonymous
Wonderful
07-12-2017
Superb
Pros: Staff was friendly and helpful. Small size hotel felt more personal than the bigger spots.
Cons:
10.0
Anonymous
Exceptional
07-10-2017
Exceptional
Pros:
Cons: The price of parking. I have stayed in a few hotels in the last week and the most I paid for over night parking was $10 but here I paid $51....
10.0
Anonymous
Exceptional
07-09-2017
Exceptional
Pros: Staff was fantastic. Incredibly helpful and kind.
Cons:
6.0
Anonymous
Pleasant
05-30-2017
Not worth the money
Pros: The location was great.
Cons: There was a constant noise in the room which sounded like it was coming from the pipes which was annoying. Don't know if we were placed in a terrible room because we didn't book directly through the hotel. Very disappointed with Booking.com.
10.0
Anonymous
Exceptional
05-30-2017
Perfect hotel in a great...
Pros: Copley square is a great location to stay in Boston. T lines close-by.
Cons:
9.6
Anonymous
Exceptional
05-28-2017
Overall Great Stay
Pros: The rooms were very comfortable, and clean. The addition of the sheep (mascot) was adorable.
Cons: The room was often too cold in the night, and the thermostat did not respond to increases in set temperature.
5.4
Anonymous
Fair
05-14-2017
Hotel in need of renovation
Pros: Friendly and helpful staf
Cons: Run down facilities
10.0
Anonymous
Exceptional
05-09-2017
Exceptional
Pros: Liked the decor. Super efficient and friendly staff. Very clean.
Cons:
8.3
Anonymous
Very Good
05-02-2017
Very good
Pros: Location is great, very close to the vibrant part of the city: the Boylston street. Room had a bathtub.
Cons: View from the room was not great, other close by buildings and alley.
9.2
Anonymous
Wonderful
04-24-2017
Superb
Pros: The hotel and room was to our expectations. The staff was very friendly and helpful.
City Table Restaurant is an excellent place to eat all meals. The host and wait staff are excellent and the food is very good with reasonable prices. It is an easy one block away. The location of the hotel is great as it is close to shopping and historical sites within easy walking distance.
Cons: I am a Marriott Rewards member and expected to have my stay included in the rewards program. I was told by staff at the hotel that they could not add my stay to the Marriott rewards program as I had used a "third party" booking agent which did not qualify for the rewards program. I felt misled by your advertising regarding the Marriott Reward program. I hope that this can be resolved in a positive manner as I have used your service in the past and would like to do so in the future as well as remaining a Marriott Rewards Member.
I would like to hear from you regarding this issue. Thank you.
9.6
Anonymous
Exceptional
04-17-2017
Great value
Pros: Great location, clean, room was super small without a fridge.
Cons: 2nd floor=street noise
7.1
Anonymous
Good
04-16-2017
Fix the AC and I'll...
Pros: Nina at check in was really nice. The doormen were also very pleasant. There was a booklet explaining the history of the property in the room. Wi Fi was strong. It was Marathon weekend and the city was buzzing, but our room on the 2nd floor was still quiet enough.
Cons: The air conditioning in the room was not adjustable. There was a little sign that said 'slide lever to desired comfort level' but then the switch on the side had only three settings: Hi, Off, Lo, which seemed to be the fan speed. During the night the room got to 78 F - very uncomfortable.
10.0
Anonymous
Exceptional
04-16-2017
Thank you!
Pros: Staff incredibly friendly! Centrally located easy to get around
Cons: N/A
9.6
Anonymous
Exceptional
03-20-2017
Excellent hotel in a great...
Pros: Every member of the staff that I interacted with was extremely professional and pleasant. The room was quiet, comfortable, and very clean.
Cons: The valet parking is $49, but that's pretty typical for hotels in this area. I used a public garage within a 100 yard walk for $38 instead.
10.0
Anonymous
Exceptional
02-05-2017
Exceptional
Pros: The hotel is conveniently located!
Cons: Unfortunately, there was no breakfast included. There was a little cafe just off the lobby that offers Starbucks products - but at a Starbucks price, too.
10.0
Anonymous
Exceptional
01-02-2017
Bringing in the New Year
Pros: The front desk staff and valet were exceptional.I stayed on New Years Eve, and the service was prompt. The woman working the desk even went out of her way to find us a phone charger seeing I forgot to bring mine.
Cons: Nothing bad to say about our time at the Courtyard Marriot Copley.
10.0
Anonymous
Exceptional
01-01-2017
Bang for your buck
Pros: Very fair pricing. Most comfortable hotel bed we have ever had
Cons:
10.0
Anonymous
Exceptional
12-11-2016
Exceptional
Pros: I loved absolutely everything about this hotel. Super comfortable bed. Everybody was very nice and kind to us.
Cons:
4.2
Anonymous
Disappointing
12-10-2016
Check your invoice
Pros:
Cons: Over charged for the stay, front desk staff unable to be of any assistance. Promised that it would be sorted and contact me. Never heard anything more from them despite further contact. Thank you Booking.com for sorting out as otherwise I suspect I would never have got my refund.
9.6
Anonymous
Exceptional
11-05-2016
Great stay!!
Pros: The staff were very friendly and helpful. Food was great!
Cons: I can't think of any.
8.8
Anonymous
Excellent
11-02-2016
Clean and Accessible!
Pros: The room was very spacious and the location was fantastic. Right near the Copley subway stop and easily accessible. The staff was also helpful and kind.
Cons: The price was a little steep, but that's to be expected given its location. Also, there was not breakfast included in the cost, which is not the best if you're traveling on a budget.
7.5
Anonymous
Good
11-01-2016
Small & quiet hotel. Only...
Pros: Great location, clean room, comfortable bed, big bathroom, room service was great.. fresh towels everyday
Cons: I didn't realize how small the hotel was, the pictures made it look huge, room was smaller than expected but still nice place, not loud or busy. The bad part... We had to get new keys THREE TIMES throughout our stay because they just stopped working. After all our frustration they did not offer anything like a complementary breakfast or something! I'm a very easy going person, but I also understand customer service very well and they should have done something for us. Still a nice hotel nonetheless
9.6
Anonymous
Exceptional
10-31-2016
Great experience
Pros: Staff was excellent, from check-in to check out...all friendly, Nina was exceptional!
Cons:
6.7
Anonymous
Pleasant
10-31-2016
Pleasant
Pros: Room was noisy with the heating unit going on and off. Could here neighbors.
Cons: See above
9.6
Anonymous
Exceptional
10-27-2016
Exceptional
Pros: nice hotel is a nice area
Cons: food
5.4
Anonymous
Fair
10-16-2016
Great location but not so...
Pros: -Starbucks coffee downstairs
-Location
-beautiful building
-friendly check-in staff
Cons: -There was cigarette smoke coming out of our ventalators into the room every night. I am pregnant so this was very uncomfortable. The smell was so strong that even our clothes smelled of cigarette smoke (in a smoke-free hotel)
-the tv had to be reset continiously to make the sound work
-our key card stopped working and we were stuck outside our room
-blow dryer didnt work
-paid quite a bit for a king room, so its disappointing when you get a dark room with windows directly looking into another brick building
7.1
Anonymous
Good
10-12-2016
Excellent location, overpriced hotel.
Pros: The location was excellent. Lots of restaurants and shopping.. Easy access to public transportation.
Cons: I thought that the hotel charge was pretty overpriced for the services it offered. The facilities were old and my hallway smelled like dirty laundry water.
The only excellent aspect of my stay at the courtyard Mariott at Copely was its location.. not the hotel itself. Overall, I would say this hotel would be ranked fair.
8.8
Anonymous
Excellent
09-23-2016
great location could have done...
Pros: rooom very comfy
Cons: no bar
7.5
Anonymous
Good
09-21-2016
Well located with everything you...
Pros: Location was excellent and the staff were very helpful.
Cons: The view. Didn't like looking at a brick wall from the window.
9.2
Anonymous
Wonderful
09-20-2016
Can't beat the location and...
Pros: Super clean and great location. Very friendly staff (got bottles of water at check-in!)
Cons: Might seem weird, but we got back from a Sunday night Red Sox game real late. Went to take a shower and no hot water. Plenty of hot water the next morning, thought. On some kind of timer? No big deal, but odd.
9.6
Anonymous
Exceptional
09-03-2016
excellent hotel, great location, friendly...
Pros: extremely friendly and helpful front desk staff
Cons:
5.8
Anonymous
Okay
09-01-2016
Boston...
Pros: Good location , comfortable bed
Cons: Very poor internet connection , poor variety of TV channels and besides that the TV signal was keep falling I couldn't watch anything. The sink's drainage was blocked and even after I've complained abut that it didn't got fixed .
Pros: The location was great. The room was nice for the price, but not surprising.
Cons: The front desk staff was not exceptional. The cleaning person was sitting behind the counter, logging in rooms cleaned, not interested in engaging with customers. Very unprofessional.
The halls were loud at night...but not really your fault. Screaming kids and drunk adults. Ugh.
9.6
Anonymous
Exceptional
08-23-2016
Great choice for a big...
Pros: Beds very comfortable, great size rooms, family staff, very easy check in/out and valet. Offered to make us reservations and gave great directions. Provided extra bedding and cots without issue. Even when we had a problem with one our rooms they gave us a new room with no issue.
Cons: One room hadn't been checked thoroughly and upon checkin we found soiled bedding on the pull out sofa. When the staff was made aware we were given a new room immediately and a discount.
7.1
Anonymous
Good
08-22-2016
Fun stay in Boston!
Pros: Centrally located to everything. T stop, Logan Express. Walking distance to points of interest.Loved the Exeter the lamb idea. We had fun taking pictures.
Cons: Breakfast was pricey for just grab and go$ $15.00 pp. strong smell of Lemon cleaner when you walk into lobby. Would have been nicer to have less of industrial cleaning smell. Voss water bottles in room were never used. Not sure why they were there.
8.8
Anonymous
Excellent
08-18-2016
Excellent hotel and problems with...
Pros: Very confortable and well located. Clean rooms and a inside Starbucks for breakfast.
Cons: I explicited that would like to pay in cash and thai I needed to check out in the middle of the night. Couple times. At the checkout my credit card was already charged and there was nobody with the system password to solve the problem.
7.5
Anonymous
Good
08-16-2016
Beautiful looking property in wonderful...
Pros: Location superb and a wonderful looking building from the outside
Cons: Room we had looked a little tired and could do with a freshen up.
Toilet blocked on three occasions
9.2
Anonymous
Wonderful
08-16-2016
A very good hotel ..Recommenfed
Pros: Very good hotel. Excellent rooms. Very comfofortable .Good location.Very Clean.
Cons: No Breakfast included. Staff wasn't always available at front desk.Other than that everything was perfect.
8.8
Anonymous
Excellent
07-26-2016
Fabulous
Pros: Great location! Close to parks,restaurants, bars and shopping.
Cons:
6.3
Anonymous
Pleasant
07-05-2016
Modest,Overpriced!
Pros: Modest at best and certainly overpriced including parking at $49night. Good location neat Back Bay, an exciting place for dinner choices
Cons: Hotel has issues with the air-conditioning system and is also overpriced. Parking price outrageous.
10.0
Anonymous
Exceptional
06-30-2016
Exceptional
Pros: Great location-right next to public library & Copley Square, Green Line train accessible
Clean room
Friendly staff
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