Hampton Inn & Suites by Hilton Boston Crosstown Center

AAA Inspector Rating

8.7

Very Good

385 Guest Ratings

811 Massachusetts Ave

Boston, MA 02118- Map It

Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!

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AAA Inspector Rating Details (scale 1-5)

3.1

Overall

Room3.2

Bath3.1

Public Areas3.1

ARATED

AAA Inspector Notes

Rooms offer contemporary design and plush bedding. The ninth-floor indoor pool is a nice bonus, especially during inclement weather. A complimentary shuttle drops off near MBTA stops, shopping and restaurants. Smoke free premises. 175 units. 9 stories, interior corridors. Accessibility (Call).

More about Boston, MA More Hotels in Boston, MA

Amenities & Services

WiFi

Swimming Pool

Pets Allowed

Fitness Center

ECO Friendly

Electric Charging

Accessible

Business Center

Type

Hotel

Location

I-93 exit 18, just e; entrance off Melnea Cass Blvd; in South End. 811 Massachusetts Ave 02118. Station: Mass. Ave.

AAA Benefit

Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!

Pool

heated indoor.

Parking

on-site (fee).

Dining & Entertainment

nearby.

Business Services

Available on premises

Room Amenities

coffeemakers, pay movies, wireless Internet. Some: refrigerators, microwaves.

Sports & Recreation

exercise room.

Guest Services

valet laundry, airport transportation, area transportation-South Station, BCEC & Longwood Medical area.

Terms

1-7 night minimum stay, cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE

Very Good

Based on Ratings from 385 guests

Showing reviews 1 - 5 of 50

9.0

Anonymous

Wonderful

08-11-2017

Pros: The staff was very friendly, professional and helpful.

Cons: There was some street noise audible from our room. However, we did not hear noise from other rooms, which was a plus.

10.0

Anonymous

Exceptional

08-11-2017

Pros: Exactly what I expected. We had a great time. Room was clean and breakfast was wonderful. Pool was great. Staff went above and beyond helping whenever they could!

Cons:

9.0

Anonymous

Wonderful

08-11-2017

Pros: The staff was amazing, the room was clean and felt like a luxury hotel room, the breakfast was solid. The airport shuttle was great.

Cons: Location not that close to restaurants. It's in a seedy pocket, replete with bums & vomit on the sidewalk--multiple puddles or I wouldn't saY anything. However, it's adjacent to South End Historic District, and the walk over to Copley Square is amazing.

9.0

Anonymous

Wonderful

08-11-2017

Pros: Needed to be near Boston Medical Center so it was good location. Staff was very friendly and helpful. Breakfast area extremely comfortable. Pretty holiday decorations were a plus.

Cons:

8.0

Anonymous

Very Good

08-11-2017

Pros: Location close to Boston. Staff was great, especially upon check in. Great Cuban restaurant attached to hotel. Noon check out time.

Cons: Neighborhood was a little shady. Wouldn't walk alone at night.

10.0

Anonymous

Exceptional

08-11-2017

Pros: The location pool and decor.

Cons:

10.0

Anonymous

Exceptional

08-11-2017

Pros: The hotel did an excellent job across the board, but the shuttle service to the convention center and back was a lifesaver.

Cons:

10.0

Anonymous

Exceptional

08-11-2017

Pros: I like everything. I would like to thank the manager for a great job. The three days that I spent in the hotel went very fast. Generally, you feel at home. It is a great hotel I recommended to others in and outside Boston.

Cons: NON. It is a great hotel. It is very generous of you to serve breakfast from 6:00am to 10:00am. Coffee and tea available 24hrs a day. Computer and printer are available free. All of the workers there seemed to do a great job and they are very friendly.

2.0

Anonymous

Poor

08-11-2017

Pros:

Cons: There was no light bulb in the bathroom, and when I approached management to take care of issue, it never got done. There are also MULTIPLE police and ambulance sirens that go off through the night, so don't count on getting a good night's rest.

10.0

Verified AAA Guest

Exceptional

07-05-2016

Great Breakfast!

Pros: everything

Cons: I had trouble connecting to the internet but staff was very helpful and it was resolved

6.8

Verified AAA Guest

Pleasant

11-08-2016

Very nice and helpful staff. The location was a little sketchy. You definitely have to be careful going out especially at night.

Pros: Very clean and the parking garage was very concienent and easily accessible.

Cons: The location

7.1

Anonymous

Good

09-28-2016

Good

Pros: Breakfast was good. Rooms were clean.

Cons: Limit on # of people who can connect to WiFi per room. Location is not the best.

8.3

Anonymous

Very Good

08-30-2016

Very good

Pros: The service of the staff.

Cons: The bed and the location with the night Life wasn't good.

5.4

Anonymous

Fair

08-19-2016

Passable

Pros:

Cons: carpet was sticky! It was noisy at 6am.... Hall carpeting was being replaced right outside our room....workers very loud.

7.1

Anonymous

Good

06-26-2016

Nice

Pros: Food was good. Room clean.

Cons: The sirens and the neighborhood were unbearable.

8.8

Anonymous

Excellent

06-26-2016

Drop us at the door

Pros: Very clean.

Cons: Sketchy people all around exterior of building.

7.1

Anonymous

Good

06-25-2016

Good location, a bit expensive.

Pros: We liked the location and the breakfast.

Cons: After all the taxes, this rooms cost was $330 which I feel is too expensive.

9.6

Anonymous

Exceptional

05-18-2016

Great experience

Pros: Staff was wonderful. Made it a great experience.

Cons:

6.7

Anonymous

Pleasant

05-17-2016

Pleasant

Pros:

Cons: The location had a lot of homeless people around the hotel and felt very unsafe walking around and to t stop. None of which was mentioned on booking site!

8.3

Anonymous

Very Good

04-25-2016

Very good

Pros: Having breakfast ready early enough to have something to eat before I had to get on a shuttle to go to the marathon. And having shuttles on race morning!

Cons: Disposable cups, plates, utensils at breakfast was a bit disappointing. So much waste!

9.2

Anonymous

Wonderful

12-06-2015

Very good service and morning...

Pros: great morning buffet and excellent cleaning survice

Cons:

5.0

Anonymous

Fair

09-24-2015

Passable

Pros: Breakfast was good.

Cons: Location of the hotel didn't justify the price charged. We found the Hampton Inn in Washington near White House much better value for money.

8.8

Anonymous

Excellent

09-19-2015

Would stay here again.

Pros: The staff, quick and efficient check in.

Cons:

9.6

Anonymous

Exceptional

08-25-2015

Exceptional

Pros: Initial booking was not correct, but staff member worked to correct and was extremely helpful.

Cons:

9.6

Anonymous

Exceptional

08-03-2017

Exceptional

Pros:

Cons:

7.5

Anonymous

Good

07-17-2017

Good

Pros:

Cons:

8.8

Anonymous

Excellent

07-01-2017

Fabulous

Pros:

Cons:

6.7

Anonymous

Pleasant

04-17-2017

Pleasant

Pros:

Cons:

7.5

Anonymous

Good

04-13-2017

Good

Pros:

Cons:

9.2

Anonymous

Wonderful

03-17-2017

Superb

Pros:

Cons:

9.2

Anonymous

Wonderful

02-27-2017

Superb

Pros:

Cons:

8.3

Anonymous

Very Good

02-24-2017

Very good

Pros:

Cons:

5.4

Anonymous

Fair

02-20-2017

Passable

Pros:

Cons:

10.0

Anonymous

Exceptional

01-17-2017

Exceptional

Pros:

Cons:

9.2

Anonymous

Wonderful

11-27-2016

Superb

Pros:

Cons:

8.3

Anonymous

Very Good

10-14-2016

Very good

Pros:

Cons:

8.8

Anonymous

Excellent

08-12-2016

Fabulous

Pros:

Cons:

9.2

Anonymous

Wonderful

02-08-2016

Superb

Pros:

Cons:

7.5

Anonymous

Good

11-23-2015

Good

Pros:

Cons:

6.7

Anonymous

Pleasant

10-26-2015

Pleasant

Pros:

Cons:

7.9

Anonymous

Good

09-29-2015

Good

Pros:

Cons:

5.8

Anonymous

Okay

09-21-2015

Okay

Pros:

Cons:

7.5

Anonymous

Good

09-05-2015

Good

Pros:

Cons:

9.6

Anonymous

Exceptional

09-05-2015

Exceptional

Pros:

Cons:

10.0

Anonymous

Exceptional

06-27-2017

Exceptional

Pros:

Cons:

6.7

Anonymous

Pleasant

06-09-2017

Pleasant

Pros:

Cons:

6.3

Anonymous

Pleasant

06-05-2017

Pleasant

Pros:

Cons:

6.7

Anonymous

Pleasant

06-03-2017

Pleasant

Pros:

Cons:

10.0

Anonymous

Exceptional

05-31-2017

Exceptional

Pros:

Cons:

9.2

Anonymous

Wonderful

05-30-2017

Superb

Pros:

Cons:

Showing reviews 1 - 5 of 50