Expansive common areas and comfortable guest rooms are hallmarks of this hotel. Sleep tight on plush bedding then head directly to Logan's terminals A and E via walkways and bridges.
Smoke free premises. 599 units. 10 stories, interior corridors. Accessibility (Call).
valet laundry, airport transportation, room service.
Terms
1-7 night minimum stay, cancellation fee imposed, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 2018 guests
Showing reviews 1 - 5 of 50
7.5
Familytraveller
Good
family with young children
09-29-2016
Pros: The beds were really large and comfy and the room itself was really large. My little boy loved being able to see aeroplanes right from the bedroom window. The swimming pool is a great facility. The hotel itself was really spacious which is what we needed. We landed late and with a toddler we didn't really want to fuss with trying to get into town.
Cons: It is quite expensive considering the location and breakfast is not included. No fridge in the room.
9.2
Sandra
Wonderful
young couple
09-29-2016
Pros: Spacious comfortable room
Cons:
5.4
Nickybee
Fair
mature couple
09-28-2016
Pros: Convenience for catching our return flight to Melbourne via LA.
Cons: When asking about WIFI I was told it was free in the Lobby but we had to pay for it in the room (two levels of speed). After logging-on using the faster speed I checked my documents and they confirmed WIFI was free throughout. I complained about this at the front desk and they advised it was a Booking.com website that was in error. They did refund the charge on our our bill and although a trivial amount I felt cheated. The counter staff and wait staff at breakfast were also very off-hand and compared to the level of service we had come to expect over our month in the US we were very surprised and disappointed. I wouldn't stay with Hilton again.
We also had issues with the air-con in the room and noise from neighbours bathrooms!
8.3
David
Very Good
young couple
09-27-2016
Pros: Room was spotless, with huge bed. Great location for an early flight.
Cons: Very poor value. Should at least provide complimentary bottles of water and dressing gowns.
7.9
Silver
Good
mature couple
09-27-2016
Pros: The room was spacious and the bed was very comfortable. Perfect for our overnight stay prior to an early morning flight.
Cons: The airport shuttle pick up from the airport took over half an hour to arrive despite being told to expect in 10-15 mins when we phoned. However our early morning shuttle was very quick and very efficient.
7.1
Geoffrey
Good
young couple
09-27-2016
Pros: Good location for a late arrival or early departure, with friendly staff.
Comfortable beds and good bathroom.
Cons: Not particularly good value for money and not very sound proof.
9.2
Mary
Wonderful
family with young children
09-26-2016
Pros: The room was immaculately clean...front desk staff commendable...efficient, pleasant and helpful....24 hour shuttle to the airport .....Love the sheets/comforters, pillows and soaps - always a treat after al long busy day. A little pricy...but for the convenience worth the extra.
Cons: The beds are only full beds - so If there are 3 or 4 in the room and all are adults, it could be a long sleepless night...which is a shame because the bed would have been sooooo comfortable if you only were to have one person sleeping per bed...queen beds would would have made it a 5 star rating for a party over 2 people.
7.1
Anne
Good
young couple
09-26-2016
Pros: Clean and neat. Generally helpful staff.
Cons: We went out for dinner because our prior experience in the dining room was poor. Host is unfriendly and unhelpful.
8.8
Ann
Excellent
young couple
09-25-2016
Pros: You can walk over the sky bridge to the airport.
Cons: Thought the rooms quite noisy with other people's plumbing.
10.0
James
Exceptional
mature couple
09-25-2016
Pros: The bed was superb
Cons:
9.6
Michael
Exceptional
young couple
09-23-2016
Pros: Free airport shuttle every 25 mins
Cons:
8.3
Susan
Very Good
family with young children
09-20-2016
Pros: Good choice of various breakfast options for a diverse party.
Cons:
7.9
Jill
Good
solo traveller
09-20-2016
Pros: Can't beat the location!
Cons: Room had faint smell of cigarettes. Price was off the charts.
7.5
Jon
Good
family with young children
09-20-2016
Pros: Location is perfect for pre-flight stay.
Cons: The price reflects the unique location. At $400/night including taxes and fees, I would think carefully when deciding whether it was worth the cost.
8.3
Christopher
Very Good
mature couple
09-19-2016
Pros: Location is very convenient
Cons: Shame the Executive Lounge was closed on the Saturday/Sunday that I chose to be with you. This had been a major factor in my decision making.
9.2
Judith
Wonderful
mature couple
09-19-2016
Pros: Staff were prompt, courteous, and helpful
Bathroom was well cleaned
No dust on lightbulbs
Cons: Could use another towel rack in bathroom
Had to turn sideways while using the toilet in order to reach toilet paper
Alarm clock didn't work
8.3
Tessa
Very Good
solo traveller
09-18-2016
Pros: Near airterminal
Cons: Terrible coffee in dining room and they wouldnt make a packed lunch till after 11:00 - gone by then!
7.9
Iris
Good
solo traveller
09-18-2016
Pros: Breakfast buffet was delicious with lots of options.
Cons:
7.9
Lady
Good
mature couple
09-17-2016
Pros: N/A
Cons:
7.9
Leslie
Good
mature couple
09-16-2016
Pros: The clam chowder was the best we've had. The pillows were usable, not too high and hard like many places.
Cons: We had just come back from Portugal. Cost of our one night stay with a snack, drinks and breakfast was more than our second week in Portugal.
5.8
Pamela
Okay
mature couple
09-16-2016
Pros: Close to airport
Cons: Despite calling and confirming the room a day prior with a reminder we were coming in at 1am, the King mini suite we had reserved 6 months prior was given to other guests "who arrived earlier, and who booked the room directly" through the hotel and not a 3rd party. The hotel was full--at least we got a room. We ended up with a saggy Murphy bed, no pillows or blanket. All this for double the cost I would normally pay for a hotel. Very frustrating. The clerk said they give priority to direct hotel reservations not a 2nd party such as this one. Although the hotel is only a 7 minute drive from the airport, we had to wait a long time for the (empty) shuttle--it took multiple calls to get them to come.
8.8
Vanessa
Excellent
review category group of friends
09-15-2016
Pros: Location and friendliness of staff.
Cons: Price was a little expensive for one night.
9.2
Donahue
Wonderful
solo traveller
09-15-2016
Pros: Can't beat the location for an outrageously early morning flight out of Boston! Shuttle and all!!! Plus, a computer available, as well as printer... all inclusive! The food is GREAT! I was able to get some exercise in the lap pool, too. Super lovely facility!!
Cons: The price is insanely high for a solo traveler.
9.6
Richard
Exceptional
mature couple
09-15-2016
Pros: It was a short stay for return trip from Europe. We enjoyed the location since we were able to walk to the Hotel from the Airport across the covered pedestrian bridges. The check in and check out was effortless. We had to use the complimentary shuttle in the early morning since our connecting flight was at a different gate than arrival to far to walk with luggage this service was fantastic. The executive lounge was perfect with views of North boston and lite snacks . The morning breakfast was simple and fresh all that we needed. All the staff was more than great.
Cons: All was good , No complaints from us!!
7.5
Marianne
Good
mature couple
09-15-2016
Pros: Comfy beds
Cons: Aircon too loud, blowing from above and leaving a headache due to bad air pressure regulation
Breakfast buffet far too expensive for the choice offered
7.1
Cactoblastis
Good
solo traveller
09-15-2016
Pros: Location
Cons: Hotel would not honour the price quoted in the booking.
9.6
Txtobos
Exceptional
family with young children
09-14-2016
Pros: Complimentary coffee and water early in the morning while waiting for the shuttle.
The room was very clean.
We had to leave 4 in the morning but check out was easy and 24 hour shuttle service was nice.
Price was fair considering the convenience.
Cons: Staff was not super friendly but acceptable.
10.0
Chris528
Exceptional
mature couple
09-13-2016
Pros: Convenient for morning flight to Bermuda
Cons:
10.0
Terry
Exceptional
mature couple
09-10-2016
Pros: The shuttle service was excellent. We used it to get to the train for transportation around the city. Did not need a car. Bell man staff were very helpful for information around the city.
Cons:
8.3
Michael
Very Good
solo traveller
09-09-2016
Pros: Th staff is incredible. They are there to serve with a smile. I have never been as impressed with a hotel staff anywhere.
Cons: The room was small and worn but clean.
7.1
Sam
Good
family with young children
09-09-2016
Pros: Location
Cons: No dryer in bath room
No chair to sit in room
5.4
Ronald
Fair
solo traveller
09-08-2016
Pros:
Cons: No personality in this establishment
2.9
Ann
Poor
review category group of friends
09-08-2016
Pros: The day we left, being able to sleep in my bed.
Cons: Wasn't happy at all. The beds were very uncomfortable, they didn't use fitted sheets, just a top sheet for the bottom, and two top sheets over the comforter in replacement of the duvet cover - VERY CHEAP. For the money I spent for TWO nights here, I'd at least expect the right sheets on my bed. The refrigerator they brought in for us was so broken and they wouldn't bring another one. They took the one they brought us out of someone else's room.
Will NEVER stay there again and we do Boston annually for ladies weekend.
8.3
Judy
Very Good
young couple
09-07-2016
Pros: Extremely comfortable and clean. Great location
Cons: Extortionate car parking charges
9.2
Penny
Wonderful
family with older children
09-06-2016
Pros: Very comfy beds and a free upgrade to our rooms to executive rooms.
Cons: No executive perks offered!
7.5
David
Good
solo traveller
09-06-2016
Pros:
Cons: Breakfast was a little pricey.
6.7
Elisabeth
Pleasant
solo traveller
09-05-2016
Pros: The staff was very friendly and helpful.
Cons: No internet in my room. Which was really bad because after about 40 hours travelling I needed to contact people. Extremely long walks to everywhere in the hotel. No water in the room.
7.9
Timothy
Good
young couple
09-05-2016
Pros: Housekeepers extra helpful.
Cons: Front desk person rude.
8.3
David
Very Good
mature couple
09-04-2016
Pros: Very comfy room
Cons: No bottled water in room
8.8
Robert
Excellent
young couple
09-04-2016
Pros: Just had breakfast at lobby coffee bar. Very limited offerings.
Cons: Lack of more food choices
8.3
Annette
Very Good
young couple
09-04-2016
Pros: Convenient for the airport - bed very comfortable and large room with good if not dated bathroom. Easy book in and book out procedure - great shuttle bus and helpful staff
Cons: Slightly tired but that's what you would expect of an airport hotel - also on the expensive side but again what you would expect
5.0
Robert
Fair
solo traveller
09-03-2016
Pros:
Cons: Safety latch on door broken.
Coffee maker had not be cleaned and did not work properly.
6.7
Chona
Pleasant
young couple
09-03-2016
Pros:
Cons: The bed is comfortable and it's very close to the airport it's very convenient
10.0
John
Exceptional
solo traveller
09-02-2016
Pros: The convenience and assesability to the airport and the view of the city is spectacular
Cons: I cannot think of much I did not like. For the most part, guests are only here for one night.
8.3
Jennifer
Very Good
solo traveller
09-02-2016
Pros: Great location. Perfect for overnight airport stay. Good to be able to walk into airport without hassle of taxis.
Cons: Restaurant expensive vs quality
10.0
Linda
Exceptional
review category group of friends
09-01-2016
Pros: room was lovely, clean, and fluffy.
Cons: My friend and I asked to split the bill. That was OK the front desk said and ran both cards. Now that I am home I have discovered that it all was put on my card. I will have to contact my friend and advise her to make sure she was not charged also. Disappointing to say the least.
10.0
Hans
Exceptional
young couple
09-01-2016
Pros: Didn't have breakfast
Cons:
9.2
Hannah
Wonderful
review category group of friends
09-01-2016
Pros:
Cons: Hairdryer was broken, paid a lot for the room and still had to pay extra for wifi
9.6
Tricia
Exceptional
family with young children
09-01-2016
Pros: Connected to Boston Logan airport and was great for catching an early morning flight! Nice pool, good room service, clean, parking on site. Great location and stay.
Cons: Would have loved to have free parking at the hotel, had to pay a flat fee, but was super convenient.
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