When i first arrived to the Revere Hotel at 7:00pm i thought it looked really nice from the outside but when we got to the lobby to check in, it kind of looked like a thrown together stage set up, made to look nice by just using string christmas lights and modern lounge furniture. At least the hallways and the room looked better than the lobby. When we first got into the room were were very satisfied with how it looked. It had a nice set up with cute furniture and a pretty view of the busy city. The weather man had said that this weekend was going to be a very cold one so i started to try to turn the heat on. When the heat wasn't responding we called the front desk for assistance. While we waited for someone to come help with the heat, we went out on the small balcony to get a quick real view of the city, regardless of how cold it was. Opening the door to outside for less than a minute made the room much colder so we tried to figure out the heat but it was just blowing cold air. It took almost a half hour for someone to come help with the heat. When the engineer got to our room to fix the heat, he got it to blow lukewarm air, said it was fixed, and left. Even tho the air that was blowing was lukewarm, it wasn't getting any warmer and from a distance it felt like cold air even though we had the setting on 80 degrees. It was our anniversary so we had previously made dinner reservations for 10pm thinking we had plenty of time to be ready but having no heat made it very difficult to take a shower and get ready. Because we realized that the heat was still not working, we called the front desk again to send up someone to figure out the heat and it literally took them an hour and 45 minutes to come up to our room. Around 8:45 someone finally showed up to look at our heat again and after 20 minutes of messing with the settings he told us that it was broken and that we could switch to a different room if we wanted, but the room that they were offering was much smaller and had two queen sized beds unlike the one king sized bed we originally paid for. The other room sounded so unappealing to what we paid for to have the original room, we told them no but we accepted their offer to bring us multiple blankets. We were playing phone tag with the front desk for an hour trying to decide what they can do about the heat situation. All of those delays caused us to be 45 minutes late to our dinner reservations and when we got back to the room, it was colder than before, so we called and agreed to get moved to a different room. We asked them if they could please check the heat in the new room to see if it was working properly before we move everything down there and they said that they will be sending someone to help move our stuff. It took them about an hour to come help us and give us our new room keys and by this time i was furious and freezing (i have anemia). When we got to the new room, it was so much smaller and definitely not as nice as the other one we had and guess what? the heat in that room WASN'T WORKING EITHER! Even tho the guy at front desk told us he checked the room personally himself. I got so fed up with everything and the staff was so terrible i told my husband that i didn't want to stay there and that i wanted to go home. We didn't even wait for someone to come grab our bags, we took all of our belongings and went down to the front desk in the lobby and talked everything over with the guy who was in charge (i didn't get his name) and he told us that he was very embarrassed about everything that had happened to us that night and that we could get a full refund. We finally left the hotel at 2am. I will never recommend staying at this hotel for anyone and i am thankful that we could get our money back.
Pros: the view and the furniture was cute.
Cons: there was no heat on multiple floors of the hotel in the dead of winter, it was very expensive, food was bad, and the customer service was absolutely terrible.