Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Hip, sleek and refined describe this luxury property; guest rooms are between the ninth and 12th floors with spectacular views and cloud-soft bedding. The enviable surroundings include Boston Common & Financial and Theater districts.
Smoke free premises. 193 units. 12 stories, interior corridors. Accessibility (Call).
sauna, hot tub, steamroom, bicycles, health club, spa.
Guest Services
valet laundry, boarding pass kiosk, room service, area transportation-within 5 mi.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 60 guests
Showing reviews 1 - 5 of 36
10.0
Anonymous
Exceptional
08-11-2017
Expensive, but the luxury was worth the price.
Pros: Comfortable, clean, and great ocation.
Cons: Expensive.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Attentiveness of staff.
Cons:
7.5
Anonymous
Good
07-10-2017
Good
Pros: Close to Boston Common and walking distance to many local attractions.
Cons: No in room coffee and the general feel of the property did not reflect the room rate.
10.0
Anonymous
Exceptional
02-24-2017
Exceptional
Pros: Surprise bday treat
Cons:
8.3
Anonymous
Very Good
09-05-2016
Could do better
Pros: The breakfast was superb, large room and large bath/shower room
Cons: For the price there should have been complimentary bottled water and a coffee/tea facility in the room could
7.1
Anonymous
Good
09-04-2016
Good
Pros:
Cons: Size of hotel very small lounge and foyer resulting in lack of atmosphere
6.3
Anonymous
Pleasant
08-06-2016
Great location and staff but...
Pros: The location was excellent and the staff were very friendly and helpful. The room size was large which is great for a family of 3 ( we had a separate living/sleeping area).
Cons: The Ritz Carlton doesn't compare favourably against similarly priced properties I have stayed at. My son is an avid swimmer and the bookings review indicated a pool, but it's actually in a gym next door and only open to adults. We had a suite and if you walk barefoot on the carpet, your feet get really dirty. The decor is quite dated. I paid over $10k for my stay (including a few meals and cars etc) and was still charged for Wifi. I would have moved if it wasn't for the lack of availability for rooms of comparable size in the area, the really nice staff and the hassle of moving and disrupting our vacation, which was focused on the sights and sounds of Boston and not the hotel.
8.8
Anonymous
Excellent
08-02-2016
Nice hotel for business or...
Pros: Good location, good sized rooms, very nice modern classy bar
Cons:
9.6
Anonymous
Exceptional
06-21-2016
Fun and happy
Pros: It's a very good service we had experienced
Cons: A little bit expensive
7.5
Anonymous
Good
06-17-2016
very good
Pros: everything
Cons: nothing
9.2
Anonymous
Wonderful
05-08-2016
Superb
Pros: Staff extremely courteous
Cons:
8.8
Anonymous
Excellent
04-21-2016
Excellent location and comfort with...
Pros: Location, room size, comfortability
Cons: a little dated
9.6
Anonymous
Exceptional
04-18-2016
Exceptional
Pros: Location close to Boston common and the excellent sports club Are what draws me back to Ritz Carlton Boston every time.
Cons: I am disappointed there is a charge for wifi. Wifi should be included. Hotels with lower margins include free wifi. It is just a matter of time before all hotels do the same. What about Ritz Carlton leading the way?
5.8
Anonymous
Okay
03-19-2016
Okay
Pros: service
Cons: nothing
10.0
Anonymous
Exceptional
03-02-2016
The definition of "Service" is...
Pros: I travel regularly and can honestly say that I have never experienced such outstanding service from the thousands of hotels that I have visited around the world.
Cons: There is nothing that I did not like, except that I had to leave.
9.6
Anonymous
Exceptional
02-15-2016
Exceptional
Pros: Staff always accommodating and pleasant. Love the sports club and facility.
Cons:
9.6
Anonymous
Exceptional
02-12-2016
Exceptional
Pros: Great!!
Cons:
9.6
Anonymous
Exceptional
10-30-2015
Always a great experience at...
Pros: Loved the staff, so professional and friendly. Also, very pleased to have the Sports Centre available.
Cons:
9.6
Anonymous
Exceptional
09-21-2015
Absolutly excellent.
Pros: Location, hotel, work out facilities and especially the staff.
Cons:
6.3
Anonymous
Pleasant
09-13-2015
My stay at the Ritz-...
Pros: The location. (Wijdan ) The lady at the operator , Reception people
Cons: Rooms need to be refurbished. Club lounge was not interesting especially the food which was limited and almost the same every day.Incompetence of some of the cleaning and the laundry staff. The day concierge !
6.3
Anonymous
Pleasant
08-22-2015
Pleasant
Pros: Location
Cons: Room size and comfort
9.6
Anonymous
Exceptional
06-22-2017
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
04-05-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
01-02-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
12-13-2016
Exceptional
Pros:
Cons:
7.9
Anonymous
Good
10-24-2016
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
10-06-2016
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
07-14-2016
Exceptional
Pros:
Cons:
8.8
Anonymous
Excellent
03-29-2016
Fabulous
Pros:
Cons:
10.0
Anonymous
Exceptional
01-27-2016
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
11-30-2015
Exceptional
Pros:
Cons:
9.2
Anonymous
Wonderful
09-03-2015
Perfect location
Pros:
Cons:
9.2
Anonymous
Wonderful
08-25-2015
Superb
Pros:
Cons:
9.6
Anonymous
Exceptional
01-02-2017
A magical New Year's
Pros: Everything was, as usual, exceptional. We want to buy that coffee for home!
Cons: Nothing!
7.5
Anonymous
Good
09-03-2016
Ibrahim the bellman's help made...
Pros:
Cons: I booked a room for 4 adults and they provided me a king bed room hardly fits 2 adults. If it wasn't for Ibrahim the Bellman's help in finding another bigger room, I would have probably left the hotel for another one.
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