The Charles Hotel, Harvard Square

AAA Inspector Rating
8.7
Excellent
530 Guest Ratings
1 Bennett St
Cambridge, MA 02138- Map It
Photos
X
AAA Inspector Rating Details (scale 1-5)
4.4
Overall
Room4.6
Bath4.3
Public Areas4.3
ARATED
AAA Inspector Notes
Inspector Pick (Location (to sporting venues, shopping, nature, waterfront etc.)): I love their ideal Harvard Square location and their fine crisp bed linens is a favorite.
The design is a mix of classic and modernity using curated quilt wall hangings and Mission furniture. Guest rooms vary from cozy to comfortably large and offer fine linens, plush robes and more. A subway entrance in the center of Harvard Square and the Charles River is only a short walk. Smoke free premises. 295 units. 10 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Just s of Harvard Square; at Eliot St. 1 Bennett St 02138. Station: Harvard Square.
Pool
heated indoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
3 restaurants, also, Henrietta's Table, see separate listing, full bar, nightclub.
Business Services
Available on premises
Room Amenities
pay movies, high-speed Internet, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, bicycles, health club, spa.
Guest Services
valet laundry, rental car service, room service, area transportation-within 2 mi.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 530 guests
Showing reviews 1 - 5 of 50
8.0
Anonymous
Very Good
08-11-2017
Pros: Best location for visiting Cambridge
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff was courteous, friendly, and efficient. The rooms were clean and comfortable.
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Rooms, service, location
Cons: Don't like the restaurant with the cow as a logo. Kids were really disappointed the pool hours for kids were so short. That's why we pick the hotel and they never got to swim.
8.0
Anonymous
Very Good
08-11-2017
Pros: Location
Cons: There was a stain on the carpet in the room. The mirror tv did not work.
2.0
Anonymous
Poor
08-11-2017
Pros: Room service very fast, and extremely polite room service staff. Beleaguered front desk staff dealing with irate guests kept their patience. They need more support from mgmt. Restaurant is good; really good coffee in lobby in early a.m.
Cons: Multiple, extended power outages occurred; Hotel said due to construction, not their fault--yet construction was on their premises. Fire? alarm problems, PA messages = epic fail. Insufficient instruction to guests. Requested wakeup call--did not receive.
Showing reviews 1 - 5 of 50