The Charles Hotel, Harvard Square

AAA Inspector Rating
8.7
Excellent
530 Guest Ratings
1 Bennett St
Cambridge, MA 02138- Map It
Photos
X
AAA Inspector Rating Details (scale 1-5)
4.4
Overall
Room4.6
Bath4.3
Public Areas4.3
ARATED
AAA Inspector Notes
Inspector Pick (Location (to sporting venues, shopping, nature, waterfront etc.)): I love their ideal Harvard Square location and their fine crisp bed linens is a favorite.
The design is a mix of classic and modernity using curated quilt wall hangings and Mission furniture. Guest rooms vary from cozy to comfortably large and offer fine linens, plush robes and more. A subway entrance in the center of Harvard Square and the Charles River is only a short walk. Smoke free premises. 295 units. 10 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Just s of Harvard Square; at Eliot St. 1 Bennett St 02138. Station: Harvard Square.
Pool
heated indoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
3 restaurants, also, Henrietta's Table, see separate listing, full bar, nightclub.
Business Services
Available on premises
Room Amenities
pay movies, high-speed Internet, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, bicycles, health club, spa.
Guest Services
valet laundry, rental car service, room service, area transportation-within 2 mi.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 530 guests
Showing reviews 1 - 5 of 50
10.0
Verified AAA Guest
Exceptional
Couple
11-16-2016
wonderful
Pros: everything
Cons: should mark "vegan" on menu for items that don't contain dairy products, a common issue for older people who develop lactose intolerance. Others concerned about vegan issues would appreciate that too
8.0
John
Very Good
Family with Young Children
11-17-2017
Pros: Rooms, service, location
Cons: Don't like the restaurant with the cow as a logo. Kids were really disappointed the pool hours for kids were so short. That's why we pick the hotel and they never got to swim.
8.0
Herbert
Very Good
Traveling as Couple
11-17-2017
Pros: Location
Cons: There was a stain on the carpet in the room. The mirror tv did not work.
4.0
Verified Hotel Guest
Disappointing
Business Traveler
11-17-2017
Pros: Location
Cons: The room was overpriced and shabby - the entire property needs a facelift.
2.0
Verified Hotel Guest
Poor
Business Traveler
11-17-2017
Pros: Room service very fast, and extremely polite room service staff. Beleaguered front desk staff dealing with irate guests kept their patience. They need more support from mgmt. Restaurant is good; really good coffee in lobby in early a.m.
Cons: Multiple, extended power outages occurred; Hotel said due to construction, not their fault--yet construction was on their premises. Fire? alarm problems, PA messages = epic fail. Insufficient instruction to guests. Requested wakeup call--did not receive.
Showing reviews 1 - 5 of 50