review category group of friends
Pros: • Once we were finally let in, the room was clean and spacious. Plentyof outlets. Big tv. Comfy sheets. And convenient side door exit (fromthe building) • Price was less than desired. But extremely competitivefor the Gameday environment. Dollar for dollar...this was the best dealin town. And Booking.com helped me find it • Check-in was a nightmare(see below)! But your "1-800 helpline" answered in seconds andresolved the problem in minutes. After failing to resolve with Marriott,this was a huge (and unnecessary) relief. Thumbs up
Cons: Where to begin...I booked online through Booking.com, and had confirmation credentials in hand. I hosted two other friends, and arrived at ~ 2:30am (following the Patriots/Seahawks game on November 13th). I booked and paid (nearly $400/night), and used "my" name on primary record.I was denied access and embarrassed in front of my friends. I was embarrassed in front of the lobby. I embarrassed myself for escalating. But I had to. We booked the room to avoid driving drunk (though we weren't) after tailgating and watching the game. Go figures...I escalated (politely). But, after repeated efforts to discuss/resolve with the manager, I was met by rude hostility. Like I was lying. Like I didn't pay for my room! Like I was victim to an online scam. And he didn't even feel bad for me. He acted like I was last-second-lying in order to steal a booked room...When I asked him to call Booking.com (since -- as he conceded -- Marriott and Booking do work together)...he shoved the phone in my face and barked "YOU CALL THEM". I immediately declined and reiterated. He immediately responded the same. This went back and forth until I grew too tired/embarrassed to fight back.So I asked him to find us a room...any room. He said the hotel was full. I said, "I'm from CT, what do you expect me to do?" He said, "I don't know...", but proceeded to make a few calls.From there, I called Booking.com. A woman picked up, confirmed my credentials, and agreed to call the Front Desk. The phone rang, and 2 minutes later, the whole situation resolved.Turns out...the room was booked with my guest's name. Like, what?! How did you know he was coming? And why was the manager so unwilling/incompetent to cross-reference my VISA as suggested?This whole situation was nonsense. I looked like a fool to my friends. I looked like an ass in the lobby. I was ultimately right. And my otherwise great night was ruined.