Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Well located a short drive from the University and Northampton's eateries and shops. All rooms have Fiber Optic internet connections for superior speed.
Smoke free premises. 100 units. 3 stories, interior corridors. Accessibility (Call).
Very nice - I was passing through for the night and it is very convenient from I91 It's a somewhat older hotel than the same chain in my area, and the room was quite small. But, it was very clean, bed was comfortable, good shower, adequate (small) workout room (and swimming pool, which I did not try), good hot-cold buffet breakfast
Pros:
Cons: I would've liked a larger room
10.0
Verified AAA Guest
Exceptional
Family w/Children
07-03-2016
Pros: Friendly staff, comfortable room and excellent breakfast
Cons:
10.0
Lynne
Exceptional
10-20-2017
Pros: The value for the price ! Excellent room, friendly service, terrific breakfast, good location. I would definitely give this hotel 4 stars, not luxurious but more than adequate.
Cons: No
7.0
James
Good
Business Traveler
10-20-2017
Pros: Location to Umass
Cons: Room was paid in Full. They charged again when we got there
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
10-20-2017
Pros: Extensive free breakfast with healthy choices (fruit, oatmeal, skim milk). Helpful, cheerful staff. The happy chief maintenance guy seemed to be there 24/7. Proximity to Amherst and Hadley 'strip' shopping. Clean room and facilities.
Cons: The washing machine did not work/leaked.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-20-2017
Pros: Close proximity to UMass Amherst makes this a good place to stay for the university visitors. Target and other retailers are right across the street. And the hotel is clean and well maintained.
Cons:
1.0
Rebecca
Very Poor
Solo Traveler
10-20-2017
Pros: Nothing
Cons: Felt dirty, and not safe. I did t like the neighborhood
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-20-2017
Pros: Modern, clean room and comfortable bed. Excellent quality for this star level. Breakfast was very good. Exercise room is 3 pieces of cardio equipment, but in good condition. Staff was friendly and helpful.
Cons: The pool is too small for lap swimming and much too cold for playing/hanging out (we asked if the temp could be adjusted and were told no), so not surprisingly we never saw anyone using it.
5.0
Verified Hotel Guest
Fair
Family with Teens
10-20-2017
Pros: location - proximity to Amherst College and U Mass Amherst
Cons:
10.0
Anonymous
Exceptional
mature couple
10-13-2017
Exceptional
Pros:
Cons:
9.6
J&j
Exceptional
young couple
10-11-2017
We would stay there again
Pros: Complimentary Breakfast
Hot Tub-Spa
Shower Head
Location
Cons: There was a roll a way bed in the room
which we didn't request or need
Hard to find the entrance to the location from the street even mapquest had us going in circles
10.0
Anonymous
Exceptional
mature couple
10-10-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
10-01-2017
Exceptional
Pros:
Cons:
5.0
Lynn
Fair
young couple
09-26-2017
not good,,for the money
Pros: walls very thin,,,,heard people walking above during night,,,,lack of towels,,,needs a remake
Cons: bed not comfy,,,,noisy and bathroom needs update,,,,a/c noisy
9.6
R
Exceptional
solo traveller
09-22-2017
Great hotel, friendly and just...
Pros: Great hotel and very helpful and friendly staff. Good location for vising Smith College and plenty of retail/food outlets in easy reach.
Cons:
10.0
Anonymous
Exceptional
family with young children
09-17-2017
Exceptional
Pros:
Cons:
8.8
Anonymous
Excellent
young couple
09-10-2017
Fabulous
Pros:
Cons: Not too keen on the pillows but everything else was fine!
8.3
Larissa
Very Good
family with young children
09-04-2017
Very good
Pros: Clean and comfortable room, friendly staff.
Cons: I wish there had been recycling bins somewhere, for paper and cans.
7.5
John
Good
review category group of friends
09-04-2017
Clean, friendly staff, OK location
Pros: It's possible to walk to the Applebee's across the street (which has a bar) but not exactly convenient. There are fast food places (Wendy's, McDonalds) a short walk away. Otherwise, if you need more serious shopping (like for college move-in) Target, Walmart, Trader Joe's, Whole Foods, Home Depot, and a whole lot more are a short drive away. All the best restaurants are in Amherst which is about a 10-15 min drive away. UMass campus is likewise about 10-15 mins away.
The staff were super friendly and helpful.
Cons: There is no restaurant or bar in the hotel.
The breakfast was slightly better than expected, but still pretty bad. That seems to be the standard for anything less than top hotels these days.
Like similar hotels, there is a strange plastic fetish. Plastic dixie cups wrapped in plastic. Srsly?
5.8
Radhakrishnan
Okay
family with young children
09-03-2017
It was more like an...
Pros: Approach by the front desk staff.
Cons: What facilities has been promised by booking.com at the time of booking and what I have been provided was completely diffrent and the rate was also on the higher side.The approach and support by booking.com. Breakfast never had any variety.
8.8
Arubagirl225
Excellent
young couple
08-26-2017
Fabulous
Pros: Very clean and friendly staff
Cons: The A/C could not keep temperature in our room
10.0
Keri
Exceptional
review category group of friends
08-21-2017
Exceptional
Pros:
Cons:
7.5
Matthew
Good
young couple
08-14-2017
Very convenient and friendly staff
Pros: Room was good and a/c was good
Cons: Room was a little tired
6.3
Ariella
Pleasant
family with young children
08-09-2017
Pleasant
Pros:
Cons:
7.9
Daveloane
Good
family with young children
08-07-2017
Good
Pros:
Cons:
8.8
Angela
Excellent
family with young children
08-04-2017
Fabulous
Pros: Staff very friendly at front desk.
Cons: Room was too warm/
7.9
Martin
Good
review category group of friends
08-03-2017
Good
Pros: Clean and comfortable room. Perfect for a short stay
Cons: Not enough towels an d breakfast average
10.0
Alfred
Exceptional
solo traveller
07-31-2017
Exceptional
Pros:
Cons:
10.0
Susan
Exceptional
family with young children
07-30-2017
perfect
Pros: comfortable clean and friendly
great location near umass
good pool and hot tub!!
Cons:
8.8
Clare
Excellent
review category group of friends
07-26-2017
Fabulous
Pros:
Cons:
10.0
Lisa
Exceptional
family with young children
07-25-2017
Happy at Holiday Inn
Pros: Beds were very comfortable. Pool was great. Outdoor patio and flowers are beautiful. Very clean and friendly staff. Liked discount I received since I was there to visit university of mass.
Cons: Could use some free weights in patio.
6.7
Andrew
Pleasant
family with young children
07-25-2017
Ok accommodation but i would...
Pros: Check in was efficient
Cons: Breakfast was a croos between plastic and dust
10.0
Brian
Exceptional
family with young children
07-25-2017
Exceptional
Pros: Easily one of the cleanest hotel rooms I've ever stayed in. The bathroom was immaculate. The room was more than just tidy - not a speck of dust. Best of all, they had the air conditioning running before arrival and the room was perfectly comfortable for a hot July night. Microwave and fridge in the room too!
Cons: No complaints at all. A basic room but a great value.
10.0
Pascual
Exceptional
young couple
07-25-2017
Exceptional
Pros:
Cons:
7.5
Elizabeth
Good
family with young children
07-24-2017
Good
Pros:
Cons:
8.3
Michiel
Very Good
family with young children
07-22-2017
Very good
Pros: Neat, clean and comfortable and good value for money
Cons:
10.0
Eddie
Exceptional
family with young children
07-20-2017
stress free check in easy...
Pros: clean great staff nice room with comfortable bed
Cons: nothing
9.2
Amie
Wonderful
family with young children
07-20-2017
Good value & location
Pros: The hotel was clean & staff were friendly.
Cons: As nice as the room was, the bed was not terribly comfortable.
10.0
Anonymous
Exceptional
solo traveller
07-15-2017
Very pleasant, comfortable, and just...
Pros: Everything clean and comfortable.
Cons: One minor detail is had to go looking for creamer for coffee. Might be helpful to include powdered creamers in sugar packets or at least separate near coffee machines.
2.5
Yocasta
Poor
family with young children
07-12-2017
Very poor
Pros:
Cons:
9.2
Margherita
Wonderful
family with young children
07-11-2017
Superb
Pros: Friendly staff-great continental breakfast!
Cons: Mattress only because I love mine at home (memory foam)
7.5
William
Good
solo traveller
07-09-2017
Meh
Pros: Nice room. Quiet. Sleptwell.
Cons: Horrid so called breakfast
No bar or food on site
6.7
Anonymous
Pleasant
family with young children
07-06-2017
Good Value
Pros: Staff was sweet, and this hotel has a great value. Easy stay.
Cons: Room smelled a bit mildewy but other than that good experience.
10.0
Adam
Exceptional
family with young children
07-04-2017
Just what we wanted.
Pros:
Cons:
9.6
Ingrid
Exceptional
solo traveller
07-03-2017
A comfortable stay for business...
Pros: Easy parking. Nice breakfast. Hotel was comfortable and room spacious and tidy. Easy access to food and other needs.
Cons: The pool area was not overly inviting and I had booked here FOR the pool.
8.8
Darren
Excellent
solo traveller
07-03-2017
Good Overall.
Pros:
Cons:
9.2
Paul
Wonderful
family with young children
06-28-2017
Superb
Pros:
Cons:
9.2
John
Wonderful
young couple
06-27-2017
Superb
Pros: Very close proximity to bike trails which is often our reason for visit. Restaurant and entertainment nearby.
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