Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This hotel boasts modern conveniences, including granite-topped vanities in the bathrooms, crisp white duvet bedding, 42" flat-panel HDTVs, large desks and ergonomic desk chairs. Keurig coffee makers are in each room along with complimentary morning coffee and tea that is also available in the lobby.
Smoke free premises. 130 units. 5 stories, interior corridors. Accessibility (Call).
Cons: normally, i like coming to this hotel but this time there was a very loud noise as if there were service men upstairs. Fortunately, it only occurred for 30 minutes. Maybe next time staff should mention it.
8.0
Anonymous
Very Good
08-11-2017
Pros: Rooms were large and well appointed and the morning breakfast was excellent
Cons: Very easy to hear even the slightess of noise in the hallways while in our room. And, the hotel charged us at a higher rate than we had received. I did catch it and they adjusted it but if it were up to my husband he would not have noticed the increase
10.0
Verified AAA Guest
Exceptional
08-05-2016
Perfect! I'd go again.
Pros:
Cons:
8.3
Anonymous
Very Good
08-14-2017
Clean
Pros: They had a small swimming pool with water max height 1.2m, very suitable for kids.
Cons: I booked 3 rooms in total, 2 bigger rooms and 1 standard room. At the property they told me they only had one big room and 2 standard rooms. The bigger room was more expensive, at the end they still charged me the costs of two bigger rooms, while I only had one bigger room.
9.2
Anonymous
Wonderful
07-26-2017
Great hotel
Pros: Very comfy beds, very clean, spacious
Cons: All good
9.6
Anonymous
Exceptional
07-20-2017
Great room but go somewhere...
Pros: The room was extremely clean and very comfortable.
Cons: The restaurant was disorganized and understaffed. The chef was extremely rude and they didn't put out enough food.
7.5
Anonymous
Good
07-09-2017
Staying again over July 4th...
Pros: Easy to find, right off the highway. No need to jump through hoops to sign into wi-fi. Coffee, cocoa, tea available at all times.
Cons: Never any cookies left when we return at night. A bit pricey for what you get.
7.1
Anonymous
Good
07-06-2017
Good
Pros:
Cons: It was too noisy, our room is right across the elevator. Service was ok but they seems to be a little overwhelming.
10.0
Anonymous
Exceptional
06-29-2017
Excellent location, fabulous staff (as...
Pros: Accommodations excellent as always. I go to this location of Hilton Garden almost every year this time.
Cons: Business center has only one computer working. Printer needs to be updated.
8.3
Anonymous
Very Good
06-27-2017
Exactly what we needed, minus...
Pros:
Cons: We got our breakfast food and waited about 15 minutes at the table before we got silverware. We had asked the waitress 3 separate times to bring us a place setting. By the time we got it our food was cold. Granted, it was very busy. So she wasn't to blame. But there definitely could have been a back up waitress or one of the very un busy girls from the front desk could have helped. Poor girl was running around like a mad woman
5.0
Anonymous
Fair
06-26-2017
our stay at the plymouth...
Pros: the location was great
enjoyed the near by restaurants and shopping
bath room fan didn't work
one bath towel for two people?
hair drier is worthless
Cons: rude loud neighbors
staff was cold
9.6
Anonymous
Exceptional
06-20-2017
Great location
Pros: Spotless and friendly staff
Cons: Nothing
7.5
Anonymous
Good
05-12-2017
Good
Pros: Location
Cons: The bed said king but its smaller than a king. I have a king at home. We were charged a $50 fee on out credit card but someone charged breakfast for 4 to our room, we checked out before breakfast
7.9
Anonymous
Good
03-27-2017
Good
Pros: The staff brought us a nice tray of China and silver and glasses upon request.
Cons:
8.3
Anonymous
Very Good
01-23-2017
Very good
Pros:
Cons: NOT ONLY was the pool under renovation...but there was one of the guest elevators being used by workers that was not blocked to guests and we used it and got white sheet rock dust all over. Should have NOT been available for guest use.
10.0
Anonymous
Exceptional
01-14-2017
Good location
Pros: The inn was located in an area close to what we wanted to see.
Cons:
10.0
Anonymous
Exceptional
01-09-2017
I'd stay here again.
Pros: Nice staff & nice facility, large rooms
Cons: Breakfast was not included, tight wads!
9.6
Anonymous
Exceptional
11-20-2016
Comfortable and quiet hotel in...
Pros: Staff were all very helpful and informative. The hotel was in walking distance of a couple of restaurants or close to Plymouth if you were happy to drive for more selection. The hotel was quiet and the beds were very comfortable. The pool was good and there was no-one else using it when we were in there. It was a good temperature and the pool area was pleasant.The breakfast was varied, delicious and good value. Plymouth was lovely and very interesting and we really enjoyed our time there. It was even close enough to drive down to Cape Cod and have a quick look at that.
Cons: This is very minor but I was disappointed by all the disposable cups and the lack of recycling.
9.2
Anonymous
Wonderful
11-14-2016
Superb
Pros: breakfast was great. Food was very tasty. Staff was extremely pleasant and helpful.
Cons: pillows were typical hotel pillows; basically they were not comfortable at all. Too much fluff, not enough substance.
9.6
Anonymous
Exceptional
11-01-2016
Comfortable hotel in Plymouth
Pros: Beautifully temperature controlled with no noise produced while doing so
Cons:
7.1
Anonymous
Good
10-31-2016
Good for 1 or 2...
Pros: Nice beds
Cons: Bathroom could be better
6.7
Anonymous
Pleasant
10-29-2016
Ok a little pricey for...
Pros: Used the pool and jacuzzi ok
Cons: Could hear road traffic from room we came to get a rest from the jet lag and visiting family. Fridge was noisy in room expensive to rent a film.
5.0
Anonymous
Fair
10-26-2016
Better amenities would have made...
Pros: The bed.
Cons: Front desk staff need a lesson in customer service. They were ok but I was traveling alone, in a hotel with no food, in a parking lot. This would have been more palatable with friendlier staff. I couldn't tell if there was bar service in the evening. I saw some users with wine glasses and wondered about them, but I was embarrassed to ask as I wasn't sure what the amenities were. Certainly not an inviting, happy atmosphere. Truly.
7.1
Anonymous
Good
10-17-2016
Good
Pros:
Cons: Thought the price was little expensive ! Was charged $50 an extra $50 on a credit card that was not used at check in. Annoying that I have to call to have this straightened out.
10.0
Anonymous
Exceptional
10-09-2016
Great hotel in handy location!
Pros: Staff friendly and welcoming, rooms were spotlessly clean.
Cons: Parking could occasionally be difficult.
10.0
Anonymous
Exceptional
10-06-2016
Exceptional
Pros: Breakfast was great.
Staff helpful and friendly.
Cons: Breakfast should have been included in room price.
7.9
Anonymous
Good
09-07-2016
Great hotel in its class
Pros: The staff was sincerely friendly, accommodating and all around nice to us. The facilities were clean and well kept saying. The decor was great. Much better than I expected.
Cons: I thought the price was a little high.
7.5
Anonymous
Good
09-02-2016
Good
Pros:
Cons: 2 day minimum stay.
10.0
Anonymous
Exceptional
08-31-2016
Excellent stay!
Pros: The whole place. The room, the food and especially the staff.
Cons: Nothing!
10.0
Anonymous
Exceptional
08-31-2016
Great stay!
Pros: The location is nice, Abojt 20 minutes from edaville/Thomas land. There is a hibachi grill within walking distance and a few other places to eat too (but not many) ... However downtown Plymouth is 5 min away and has amazing dinner options! The breakfast was worth the money ... Made to order omelette,
Fresh coffee, tons of other hot foods, fruits. I was very impressed with this hotel, would def stay again.
Cons: Our room was very humid for some
Reason, even with the Ac running. Our friends stayed on the same property and didn't complain, so maybe it was a room issue?
10.0
Anonymous
Exceptional
08-19-2016
Exceptional
Pros: Great location. Helpful friendly staff
Cons:
10.0
Anonymous
Exceptional
08-05-2016
Great!
Pros: Great location,staff,service
Cons:
6.3
Anonymous
Pleasant
07-28-2016
Pleasant
Pros: Location was great for where we were visiting. Breakfast was good. Room neat and clean
Cons: Stayed in Rm 112 . Room is very close to elevator control room. Being a light sleeper, not a good location for me.
6.7
Anonymous
Pleasant
07-18-2016
Pleasant
Pros:
Cons: The pool wasn't usable the entire stay!!
10.0
Anonymous
Exceptional
07-09-2016
Exceptional
Pros: Comfortable and very clean. Loved the complementary coffee selection. Would definitely recommend.
Cons:
10.0
Anonymous
Exceptional
06-14-2016
The staff was very responsive...
Pros: The room was surprisingly quiet given the hotel's location.
Cons:
9.6
Anonymous
Exceptional
06-12-2016
Enjoyed the stay!
Pros: Great breakfast. Excellent bar with friendly service.
Cons: Lack of good dining facilities for lunch or dinner, though a couple of restaurants in the mall area.
7.9
Anonymous
Good
06-05-2016
Nice place but disappointed in...
Pros: The comfort of the room, decor of lobby, location.
Cons: After leaving our room at 9:00 am and returning at 4:00 pm our room had not been cleaned. I called down and asked why and front desk said he didn't know. Did I want it cleaned now? I said we were going to take a rest before we went out at 6:00 pm so I wanted it cleaned before I returned after dinner. He said he would let housekeeping know. Within minutes housekeeping called to tell me they had people call In sick... And they would be gone by 6:00 pm. So my room was not serviced at all. I have a hard time believing my room couldn't be serviced in the 7 hours I was away... I think that is unacceptable for the price per night..
7.9
Anonymous
Good
05-29-2016
Good
Pros: Location
Cons: Price
8.8
Anonymous
Excellent
05-27-2016
Comfort to stay in this...
Pros: The room is so clean and quiet, even though near the elevator.
Cons:
6.7
Anonymous
Pleasant
05-23-2016
Adequate stay
Pros: I was happy to be able to checkout later than 11am, with no problems.
Cons: For the price I paid, a continental breakfast should have been included. Also poor water pressure in shower.
8.8
Anonymous
Excellent
05-03-2016
Three steps from perfect.
Pros: The hotel, the staff and the room was wonderful.
Cons: A sign at the traffic light directing us to the entrance of the hotel would be a big help.
A quick lesson on how to use the room key :(
No notice or mention that vending machines were not available. The canteen is fine, but I had to figure it out the hard way. Let us know at check in and make it easy on your guests.
10.0
Anonymous
Exceptional
03-13-2016
The staff could not do...
Pros: Comfortable, clean with very nice staff
Cons:
9.2
Anonymous
Wonderful
02-17-2016
Superb
Pros:
Cons: Room thermostats didn't work. Room too warm.
10.0
Anonymous
Exceptional
02-10-2016
Staff that made me know...
Pros: The hotel was so clean and we were greeted at 3AM on our very late arrival due to weather by a beautiful smiling lady who was so cordial to us.
Cons: Nothing but the WEATHER!!
9.6
Anonymous
Exceptional
09-08-2015
Exceptional
Pros:
Cons: There should be an adult only swim time from 9-11pm
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