Inspector Pick (Recreation/Exercise): if I was a bit more health conscience I would be pleased with this on-site full service health club with raquet ball courts.
Home to the American Optical Company in the 1820s, this property is now a hotel featuring state-of-the-art modern conference facilities. Guests have complementary access to the large health club that offers indoor racquetball and a half basketball court. Other recreational activities include a lounge with pool tables and dart boards. All rooms feature DVD players and Starbucks coffee.
Smoke free premises. 203 units. 2-4 stories, interior corridors. Accessibility (Call).
sauna, hot tub, steamroom, game room, health club.
Guest Services
coin laundry.
Terms
cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 312 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great hotel. Terrific value.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great Value
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Spacious and lush. The lobby, rooms, courtyard, you name it. From the outside it looks like a small castle and the inside doesn't fall short. The staff was very friendly. Great steaks. And everything was very clean. Should be 5 stars. If ever near, visit!
Cons: The only thing i didn't like was leaving. Great place.
10.0
Anonymous
Exceptional
08-11-2017
Pros: quietness during the time we were there.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: loved the historic building and the optical theme. excellent facilities.
Cons: kind of chilly in the hallways, but understandable due to the size of the building.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything was amazing here. Gym was very nice. Room very comfortable. Staff and atmosphere very professional.
Cons: N/A
9.0
Anonymous
Wonderful
08-11-2017
Pros: Staff was great! Accommodating and informative. Great building with great character. Room was clean and good size. Starbucks coffee a definite plus!!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Room was very spacious and clean...nice pool and gym.
Cons: Limited restaurant space .
10.0
Anonymous
Exceptional
08-11-2017
Pros: Amazing experience. This is hands down the best 3 star hotel in new england. From the super high ceilings to the luxurious pillows to the great staff. Every detail has been well thought out with guest comfort and juxtaposition in mind.
Cons: Breakfast included would've been nice. Oh and a little later on pool hours would be nice to
10.0
Anonymous
Exceptional
08-11-2017
Pros: Clean. Great amenities. Reasonable food prices. Professional staff.
Cons: Location a little out of the way but worth it.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Friendliness of staff. Cleanliness and location
Cons: Breakfast sh be included
5.0
Anonymous
Fair
08-11-2017
Pros: Was traveling up to college alumni breakfast and just needed a place to stay half way between Boston and my destination since my engagement in Boston was going to run until about 10:30 PM. Room was clean and comfortable.
Cons: Hotel was 14 miles out of my way off the MA Pike. Rt 169 needed to access it was under construction with pavement ripped up for three miles, pot holes, drain covers 1 in above service plus it was 11:00 at night, poorly lit and raining.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The fantastic restoration of this historic building.
Cons: NOPE
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very friendly and professional staff. Nice spread out property with lovely heated pool
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros:
Cons: Very out of the way
4.0
Anonymous
Disappointing
08-11-2017
Pros: Very clean, nice rooms.
Cons: Hotel told us in advance they had room service which was the main reason we booked on New Year's. They did NOT! Next morning they did not salt the black ice properly and parking lot was treacherous.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Nice room, friendly staff, very clean.
Cons: no, everything was very nice.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The hotel feels upscale - like you are at a resort. The fitness center and pool were also beautifully maintained. We also had lunch and dinner and that was really good. Staff was great and place is very clean.
Cons: A little out of the way.. but we did not mind it.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Quiet; staff was professional, courteous and helpful. Rooms were spotless.
Cons: Odd to have public seating outside of some guest rooms; this can be a noise nuisance.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Very nice facility with an amazing fitness centre. By far the best that I've seen. Staff were also very good, especially the receptionists
Cons: The location is a little out of the way and not adjacent to the regular shopping centres or restaurants that people may be looking for, but we enjoyed the hotel and it's amenities.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great rooms!
Cons: Southbridge is a little off the beaten path...
10.0
Anonymous
Exceptional
08-11-2017
Pros: All the staff we encountered were wonderful. The room was spacious, clean, and comfortable. I have already made recommendations about this hotel to family and we will definitely stay here again!
Cons: No, everything was great. We ate at the in house restaurant, service was excellent. I personally didn't care for my dinner, but that's not the hotels fault. We had a drink after dinner at the bar and the bartender was also friendly.
3.0
Anonymous
Poor
08-11-2017
Pros:
Cons: Two lamps did not work in the room. Loud motor sound near room.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Nice campus clean very relaxing
Cons: 1/4 mile away into a pretty narley neighborhood
9.0
Anonymous
Wonderful
08-11-2017
Pros: Clean, comfortable
Cons: $4. for bottled water in room.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Very quiet and comfortable One of the best night's sleeps that I have ever had in a hotel.
Cons: The parking can be inconvenient but not a big deal when compared to all the positives. The lady at the front desk was professional and helpful but not very friendly.
10.0
Anonymous
Exceptional
08-11-2017
Pros: It was beautiful! I wanted to stay longer.
Cons: The setup was a little awkward but it also gave it kind of a cool feeling like you were finding secret rooms or something.
8.0
Anonymous
Very Good
08-11-2017
Pros: Large bathroom
Cons: Too big, nice for conventions, but not for a one night stop.
10.0
Anonymous
Exceptional
08-11-2017
Pros: everyone was very friendly and helpful.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The hotel was very clean and any interaction with staff was positive.
Cons: Perhaps a free breakfast would have been nice but that was not necessary.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The hotel is beautiful and the staff were really helpful. The pool and workout facilities were a fun bonus.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The room was amazing and the pool facilities, fitness center are top notch. What a find!
Cons: Nothing.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Lots of character, not your average hotel. Very nice! Definitely will go back.
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: The price is what I liked most about this hotel.
Cons: No, it served its purpose.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The room was big, and the bed was very comfortable.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Wonderful hotel!! Will be staying here every time I am in the area!
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Nice rooms. Clean. Nice staff.
Cons: Location was a little far from any real highways.
7.5
Anonymous
Good
09-03-2015
Good
Pros: Value for the money and location
Cons: They say they have a restaurant but it's more of a bar. Plus it was so packed with a convention there was no room to even order any food.
10.0
Anonymous
Exceptional
08-19-2015
Exceptional
Pros: When traveling to visit my grandbaby this is my hotel of choice. It is very upscale and well appointed. The food is fabulous
Cons: The indoor pool was way to hot and muggy to enjoy.
9.2
Anonymous
Wonderful
08-16-2015
Superb
Pros: Facility, amenities, room
Cons: No free continental breakfast
10.0
Anonymous
Exceptional
12-27-2016
Exceptional
Pros:
Cons:
7.9
Anonymous
Good
07-14-2016
Good
Pros:
Cons:
6.7
Anonymous
Pleasant
05-17-2016
Pleasant
Pros:
Cons:
8.3
Anonymous
Very Good
11-08-2015
Very good
Pros:
Cons:
10.0
Anonymous
Exceptional
10-31-2015
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
10-20-2015
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
09-13-2015
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
09-10-2015
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
08-22-2015
Good
Pros:
Cons:
9.6
Anonymous
Exceptional
09-13-2015
Great place to stay
Pros: We stayed here for the Brimfield Antique show. Although it was about 20 minutes away, the room was large, beds comfy, and the staff attentive. We need a cot and it was delivery quickly, as was tea that wasn't in the room.
Cons: We ate at the restaurant late the night we arrived and the food wasn't very good. The lobster mac n' cheese was cold (but was reheated and taken off our bill when we brought it to their attention), the burger wasn't very good, nor was the quesadilla. We went in fairly late but the restaurant was still open so the food should have been better.
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