Home to the American Optical Company in the 1820s, this property is now a hotel featuring state-of-the-art modern conference facilities. Guests have complementary access to the large health club that offers indoor racquetball and basketball courts.
Smoke free premises. 203 units. 2-4 stories, interior corridors. Accessibility (Call).
sauna, hot tub, steamroom, game room, health club.
Guest Services
coin laundry.
Terms
cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 324 guests
Showing reviews 1 - 5 of 50
8.8
Jaye
Excellent
young couple
09-29-2016
Pros: Clean Room & Hotel. Very helpful & friendly staff. Pleasant stay.
Cons: Brimfield week. So probably extra busy week for the hotel. However the hotel restaurant seemed ill prepared for the steady stream of customers. Long waits and the restaurant seemed to be understaffed.
However, once served, the food was very good and service was good.
8.0
Meredith
Very Good
mature couple
09-28-2016
Pros: Very beautiful hotel. Clean Friendly staff, many accommodations
Cons: Local area was not the greatest. Room was very warm but the staff worked quickly to fix that problem
7.5
Petet
Good
mature couple
09-19-2016
Pros: Interesting architecture,Pleasant staff, great use of old building. Rooms were fine
Cons: $4 for water in room? Breakfast seemed expensive.
8.8
Carole
Excellent
young couple
09-11-2016
Pros: Especially liked the pillow menu. Nice pool/spa/exercise area. Ate dinner in the restaurant - food was very good - nachos and burgers. Terri, our waitress/bartender did a great job.
Cons: Two negatives. One, please don't nickel and dime me for a cup of coffee after paying almost $200.00 a night. In a hotel this size you would think there would be complimentary coffee in the lobby. Nope 2 bucks a cup. Come on. Also, there are huge windows in the front of the building. A little dead bird was there for two days. Kinda gross. Those are the ONLY two negatives I can honestly report. Overall, the stay was great!
10.0
Lauren
Exceptional
Solo Traveler
08-23-2016
Pros: Clean and new. Everything felt safe and roomy. The air conditioning was nice and cold. The showers were nice and hot. The bed was comfy and there's even a pillow menu--they have pillows you can choose to fit you (back sleeper, side sleeper, anti-snore)
Cons: It's I convenient that There's a $30 per night hold on your credit card for incidentals. Just be wary if you're using a debit card and don't know how much is in your account. I'm waiting 5 business days to be credited $60 for 2 nights.
10.0
Vincent
Exceptional
family with older children
08-23-2016
Pros: Just an excellent hotel with a great staff at all levels.
Cons: Sorry I couldn't stay longer! Loved the place.
9.2
Catherine
Wonderful
mature couple
08-18-2016
Pros: The pool was wonderful and very relaxing.
Cons: Coffee in room was very strong and not enough creamers. The staff was great and gave me more every time I asked for it.
also coffee in registration are I believe should be complimentary for a hotel of this size but wasn't.
6.7
Thomas
Pleasant
solo traveller
08-17-2016
Pros: Beautiful Lakeside location minutes off I 90/I 84.
Cons: Dated furnishings, wallpaper and TV. My room smelled damp and there was mold in the grout of the shower.
4.6
Evelyn
Disappointing
family with older children
08-12-2016
Pros: The bed.
Cons: The decor was old and needed to be updated.
The bathroom also needed updating. Having to pay $15.00 a day for parking with no real security. The ice machine was located in the basement and it was broken, plus the area were it was located was also dirty.The room definitely not worth the price.
8.8
Richard
Excellent
family with older children
08-11-2016
Pros: Questionable location/surrounding streets. Great facilities. Value for price. Very clean and up to date decor. Limited dining choices for families but quality of food was excellent/$$$.
Cons: Absolute screw up with my dinner bill that was resolved after extensive research - wait staff in PM restaurant needs computer traianing.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
08-03-2016
Pros: The atmosphere was great and the room was perfect. The room was clean, bed was comfy, and their pillows were amazing! Their breakfast restaurant was tasty. Will definitely go back to this hotel!!
Cons: There wasn't anything we disliked.
9.6
David
Exceptional
solo traveller
08-02-2016
Pros:
Cons: Not within walking distance to restaurants outside of the hotel.
8.8
Gerald
Excellent
mature couple
08-02-2016
Pros: The room was clean and spacious. Checkout was a breeze.
Cons: The iron in the room worked, but not properly: no steam. Also, I noticed that I was given a room for the handicapped. I wonder why? Finally, although I left on 7/31/16, the corn muffin I purchased for my partner in the lobby of the hotel turned out to be stale. When we looked at the date on it, it was from July 18th.
5.8
James
Okay
solo traveller
08-01-2016
Pros: Room was quite, comfortable.
Cons: The property, and room rate of $492. for two nights was very unacceptable. Booking.com quoted me $327 for the stay, yet hit my credit card for $492. I expect the hotel is not going to help me get a credit.
10.0
Paul
Exceptional
solo traveller
07-29-2016
Pros: The room was large and spacious with great comfort concerning bed and chair to relax in.
Cons: Was tired and would have preferred room service being available but the food was excellent in the bar.
6.3
Jennifer
Pleasant
review category group of friends
07-22-2016
Pros: The breakfast in the restaurant is so good. The chef is pretty admired.
Cons: The staff in the reception didn't help you a lot.
8.8
Imran
Excellent
solo traveller
07-20-2016
Pros: Clean, comfortable, and easy stay.
Cons: Staff was okay, long check in and check out time.
9.2
Karen
Wonderful
mature couple
07-19-2016
Pros: The hotel is beautiful. The detail and architecture is amazing. Staff was exceptional.
Cons:
9.2
Barbara
Wonderful
solo traveller
07-18-2016
Pros: That the staff knew my needs and likes and dislikes from previous stays at the hotel.
Cons: That there is no room service.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
07-10-2016
Pros: It didn't feel like a "hotel". It was large, beautiful, and comfortable. It was very welcoming and visually interesting.
Cons: Nothing at all.
9.6
Laura
Exceptional
family with older children
07-10-2016
Pros: Good sound- proofing, large rooms, and comfortable beds. Bonus points for the special pillow menu!!!
Cons: No in-room safe
9.6
Cc
Exceptional
solo traveller
07-07-2016
Pros: The room was very clean with a sitting area, a desk/ work area and a refrigerater/ coffee station.
The staff was very friendly and accommodating.
I also tryed the resterant/ bar and loved the food and superior service.
Great experience over all. I highly recommend this hotel.
Cons: The property was beautiful and filled with walking trails and a beautiful pond, however outside the hotel property would not be a safe area to walk around.
9.2
Bruce
Wonderful
mature couple
07-05-2016
Pros: room was great. roomy and attractive
Cons: indoor pool was supposed to be heated and wasn't
4.2
Alan
Disappointing
mature couple
06-28-2016
Pros: Nothing
Cons: Staff were rude would never recommend
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
06-20-2016
Pros: Amazing experience. This is hands down the best 3 star hotel in new england. From the super high ceilings to the luxurious pillows to the great staff. Every detail has been well thought out with guest comfort and juxtaposition in mind.
Cons: Breakfast included would've been nice. Oh and a little later on pool hours would be nice to
8.3
Lynda
Very Good
mature couple
06-20-2016
Pros: Nice facility with plenty of options and amenities - very nicely maintained
Cons:
7.9
Marybeth
Good
review category group of friends
06-05-2016
Pros:
Cons: Only one entrance/exit in /out of this hotel. Back stairwells would not allow you to gain access to the first floor. Going to the pool meant walking through the main lobby. No room service- but a menu in room and restaurant in building. Location of building was in a seedy part of town.
8.8
Alexandra
Excellent
young couple
05-27-2016
Pros:
Cons: no breakfast, no complimentary coffee, creamers or sugar in the lobby or the rooms,
9.6
Khalil
Exceptional
solo traveller
05-12-2016
Pros: Parking is free and readily available. Hotel staff is nice. The building itself has impressive architecture and is well-maintained. Rooms are spacious, clean, and quiet. Beds are comfortable. I've frequently used this hotel as a resting point on my way driving to Boston, with the city only about an hour to an hour and a half away, depending on traffic. I've never had problems finding a solo room on short notice at an excellent rate - a comparable room would cost two or three times as much in Boston itself, not including the parking fees.
Cons: The area is nice and quiet but not particularly dynamic if you're looking for entertainment options.
10.0
Keith
Exceptional
solo traveller
04-30-2016
Pros: Great place, staff was wonderful, nice clean spacious room.
Amenities are an added bonus.
Cons: Parking lot a bit far away, but i needed the exercise.
9.6
Katherine
Exceptional
young couple
04-21-2016
Pros: Very comfortable and clean. Loved the pool tables, bar, pool and hot tub. Location was convinent but not where I thought a hotel would be. The building is very unquie! I would stay there again and recommend it
Cons: Not charge four dollars for a bottle of water in the rooms
10.0
Linda
Exceptional
mature couple
04-19-2016
Pros: Scrambled eggs were perfect. Breakfast very nice. Room clean& comfortable.
Cons: ???
10.0
Elizabeth
Exceptional
family with young children
03-05-2016
Pros: We are grandparents who brought our two young grandsons for an overnight so we could spend time at OSV. We found the hotel to be perfect. The pool was great and all the staff were wonderful.
Cons: We probably should have gone out for dinner rather than eat at the hotel but it was cold and the boys were tired. The meal was okay but not as kid-friendly as we prefer. However, the staff was wonderful and helpful.
8.3
Jessica
Very Good
family with young children
02-16-2016
Pros: It was nice and clean and the beds were comfortable.
Cons: The bathrooms are cold
9.6
Mark
Exceptional
young couple
02-13-2016
Pros: Room great pool and hot tub amenities perfect
Cons:
8.8
Wendy
Excellent
family with young children
02-11-2016
Pros: The pool was awesome, the staff was amazing.
Cons: Our bed was a little too firm.
10.0
Jian
Exceptional
mature couple
01-16-2016
Pros: good
Cons:
10.0
Lisa
Exceptional
mature couple
01-10-2016
Pros: Cleanliness. Snow White sheets And Comforters! Carpet pattern not dirt hiding. Beds amazing. I don't sleep that well at home. Wanted to move in :) Everything was just Pristine!
Cons:
9.2
Wanda
Wonderful
family with young children
12-30-2015
Pros: All the staff are very pleasant, and helpful.
We took our 4 grandchildren here for an overnight. There was plenty for them to do. And they kept busy. This is our second stay here, I just love this place. I would love to come more often. We are planning on making this a yearly event with our grandchildren.
Cons: The only thing I did notice was some of the wallpaper in the hallways were starting to come down. And the carpet in hallway is over stretched to the point it is now causing ripples in the carpet. which could end up being a tripping factor for folks.
Not everyone drinks Starbucks coffee. Tea bags would of been nice touch offered in the rooms.
The last thing is it is very slippery around the pool when the area is wet. You must wear footwear even to exit the pool so keep your flipflops close by.
9.2
Nj
Wonderful
mature couple
12-29-2015
Pros: There was a problem with water supply which was handled to our satisfaction.
Cons: We should have been told about the water supply problem upon check in so we could have made adjustments.
10.0
Tom
Exceptional
review category group of friends
12-28-2015
Pros: Nice staff prefect rate.
Cons: N/A
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
12-16-2015
Pros: Spacious and lush. The lobby, rooms, courtyard, you name it. From the outside it looks like a small castle and the inside doesn't fall short. The staff was very friendly. Great steaks. And everything was very clean. Should be 5 stars. If ever near, visit!
Cons: The only thing i didn't like was leaving. Great place.
8.3
Beverly
Very Good
mature couple
12-02-2015
Pros: Clean and attractive. Dining room experience was positive.
Cons: we couldn't understand why we were assigned room 203 on the other side of the building, away from the elevators. During our stay, the 2nd floor was observed to be mostly unoccupied.
2. we were charged 4.00 for Fuji Water that remained in the room unconsumed along with the other Fuji bottle. At the inception of our two day stay, we already had purchased a 6 pk of Poland Spring Water, that was consumed, evidence of this left in the rubbish can in the room. Where is this charge coming from!
10.0
Jeanne
Exceptional
family with young children
12-01-2015
Pros: The facilities was great for our group of 12 adults & 10 children. The assistance in picking restaurants in the area were right on. The service in the pool area was great Thank You.
Cons:
10.0
Henrica
Exceptional
family with older children
11-29-2015
Pros: Very comfortable and nice sized room; great amenities from the fitness center and swimming pool to the game room and lounge which was perfect for teenagers to hang out and play pool, darts, or card games. Friendly staff and overall just a great and pleasant place to stay.
Cons:
10.0
Richard
Exceptional
Solo Traveler
11-11-2015
Pros: Great Value
Cons: No
2.5
Joe
Poor
family with young children
11-11-2015
Pros: N/a
Cons: Didn't have my resavation
9.6
Wes
Exceptional
mature couple
11-05-2015
Pros: Enjoyed our stay therr
Cons:
5.8
Ana
Okay
review category group of friends
10-20-2015
Pros: Hotel was very nice and comfortable... Only thing noticed that the trash was not emptied from previous occupants
;detailController.handleFacebook('SEO','Southbridge Hotel & Conference Center', '125060', 'ACCOMMODATION', '3', '', '', 'http:////aff.bstatic.com/images/hotel/max500/205/20550347.jpg', 'Southbridge', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Southbridge Hotel & Conference Center', '125060', 'ACCOMMODATION', '3', '', 'http:////aff.bstatic.com/images/hotel/max500/205/20550347.jpg', 'Southbridge', '', '', '', '');){kind=link}