Hilton Garden Inn

AAA Inspector Rating
8.7
Excellent
93 Guest Ratings
800 E Columbus Ave
Springfield, MA 01105- Map It
Weekend Sale – Members save up to 15% on weekends through September 5 and earn Honors™ points when booking AAA/CAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
3.2
Overall
Room3.2
Bath3.1
Public Areas3.2
ARATED
AAA Inspector Notes
If your travel plans include a visit to the Basketball Hall of Fame, you won't find a much more convenient property than this one. All suites include a sofa bed. Smoke free premises. 143 units. 6 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-91 exit 7 southbound; exit 4 northbound, follow signs to Basketball Hall of Fame. 800 E Columbus Ave 01105.
AAA Benefit
Weekend Sale – Members save up to 15% on weekends through September 5 and earn Honors™ points when booking AAA/CAA rates!
Pool
heated indoor.
Dining & Entertainment
restaurant.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry.
Terms
1-7 night minimum stay, cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 93 guests
Showing reviews 1 - 5 of 50
7.0
Anonymous
Good
07-21-2017
Pros: The room was very comfortable, linens were nice and clean and high-quality. Bathroom had plenty of towels. The staff that I spoke to (I only stayed one night, so I spoke to check-in and check-out staff at the front desk only) were very nice.
Cons: In the packets provided with the coffee in the room, each person is given ONE sugar packet. ONE. I don't know about you, but that's not even close to enough for me. My boyfriend and I decided to pool our sad two sugars into one cup and share it. :(
9.2
Anonymous
Wonderful
06-29-2017
Clean, great accommodations
Pros: Pizza from restaurant was so-so
Cons: Pizza
7.5
Anonymous
Good
06-15-2017
Nice place, staff needs more...
Pros: Convenient to highway, modern, clean, nice room.
Cons: Staff needs a bit more training. Car key didn't open workout room door. Front desk person wanted to tell why it doesn't work. I had to ask him to come over (steps away) and open it. Waitress took credit card with breakfast bill and never returned. I had to find her. Bill and my card sitting on counter at checkin desk (where it could have been taken) waiting to be processed. That extra service level needed isn't there and needs to be taught to raise this property to a higher level.
10.0
Anonymous
Exceptional
05-31-2017
Fun in the summer
Pros: The bed was wicked soft. The television had great stations had an ax so we weren't hot bathroom was big and over all very beautiful place.
Cons: Cheaper breakfast since the hotel is so much
5.0
Anonymous
Fair
02-20-2017
Passable
Pros:
Cons: No fitted sheets on bed room temperature was hard to control
Showing reviews 1 - 5 of 50