Marriott Springfield

AAA Inspector Rating
8.7
Very Good
41 Guest Ratings
2 Boland Way
Springfield, MA 01115- Map It
Members save 5% or more and earn Marriott Rewards® points when booking AAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
3.3
Overall
Room3.4
Bath3.1
Public Areas3.4
AAA Inspector Notes
Perfectly located in the heart of downtown, this hotel offers many in-room comforts and tasteful décor. Some room categories give you access to the club lounge for free snacks and drinks. Smoke free premises. 265 units. 16 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-91 exit 6 northbound; exit 7 southbound, just n; downtown. Located in a shopping mall. 2 Boland Way 01115.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® points when booking AAA rates!
Pool
heated indoor.
Parking
on-site (fee).
Dining & Entertainment
2 restaurants, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, wireless Internet. Some: microwaves.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, boarding pass kiosk, room service.
Terms
check-in 4 pm.

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 41 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
07-26-2017
Exceptional
Pros:
Cons: Paying 17 dollars to park you should have free parking for your guests
6.7
Anonymous
Pleasant
07-23-2017
Pleasant
Pros: Friendly staff nice room's
Cons: Parking was confusing
7.1
Anonymous
Good
07-09-2017
Springfield Marriott Flunks the Test
Pros: Booked a quiet, king bed room and was told: a third- party booking (i.e. Book.com) did NOT confirm a reservation with "the Marriott". Ended up with a noisy room next to the elevators with two double beds. Reservations clerk was impatient, rude, and unaccommodating. She told us AFTER we paid and received our keys that she could find no reservation for us. They gave us incorrect directions to the parking (the gate was closed for the day). They never said you had to keep the little plastic coin to be able to exit the pay parking. We didn't keep it and were trapped in the garage with no attendants or responsive security personnel. Ended up getting a matching color coin to exit an hour later from a Marriott reservation employee Michelle. She obtained a lucky matching coin from a very nice and accommodating young man from reservations. This was SAT 7/8 at noon. They both should receive a raise and promotions. True noteworthy professionals, unlike the check-in clerk FRI 7/7 at 2:00 PM. Their sport's bar was characterized by seat yourself (on cracked vinyl seats), get up and get your own menus, and mediocre food. The more comfortable and visibly appealing restaurant "Currents" didn't open until 5:30 PM, leaving little choice for a quick lunch. The ambiance, service, and food at Currents was exceptional - a truly warm and enjoyable experience.
Cons: More welcoming reservations staff, replace the sports bar with a deli, better parking options and a policy to explain parking procedures and location to guests (tell them to hold fast to their little dime size plastic coin or they won't be able to exit), have a speed check-out system, and Marriott Mall stores that are open on a Saturday to accommodate guests. Please update your decor i.e. a little color in your all-white bathrooms with all-white rugs and towels...and get rid of your dusty plastic plants that are everywhere. Recommend you get ready for your soon to be casino competition.
3.3
Anonymous
Poor
07-09-2017
Never going back.
Pros: The bed was great.
Cons: Checking in they never told us anything gave us the key and directions how to get to the garage, but that's it. They never mentioned keeping the key when you leave you'll need the key to get out of the garage, nothing about any of the hotel accommodations and the restaurant, again nothing key and around the corner to the parking garage. Terrible Marriott shouldn't have the name.
10.0
Anonymous
Exceptional
07-03-2017
Our stay was excellent!
Pros: The staff was extremely friendly and helpful. I really appreciated that.
Cons:
Showing reviews 1 - 5 of 50