Residence Inn by Marriott West Springfield

AAA Inspector Rating
8.7
Very Good
12 Guest Ratings
64 Border Way
West Springfield, MA 01089- Map It
Members save 5% or more and earn Marriott Rewards or SPG® points when booking AAA rates!
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AAA Inspector Rating Details (scale 1-5)
3.0
Overall
Room3.0
Bath2.8
Public Areas3.1
AAA Inspector Notes
Perfect for a long getaway, the guest suites have a separate sitting and dining area. A complimentary light meal is served on some weeknights. Smoke free premises. 88 units, some two bedrooms, efficiencies and kitchens. 4 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Extended Stay Hotel
Location
I-91 exit 13A, on US 5. 64 Border Way 01089.
AAA Benefit
Members save 5% or more and earn Marriott Rewards or SPG® points when booking AAA rates!
Pool
heated indoor.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet.
Sports & Recreation
hot tub, picnic facilities, exercise room.
Guest Services
valet and coin laundry.
Terms
pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 12 guests
Showing reviews 1 - 5 of 27
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
11-24-2017
Pros: Spacious rooms.
Cons:
10.0
Zach
Exceptional
Solo Traveler
11-24-2017
Pros: Excellent stay. Comfortable bed. Clean room with good furnishings. Helpful staff. Good breakfast. Very convenient location.
Cons: Bathrooms could use updating, but they weren't too bad.
2.0
Verified Hotel Guest
Poor
Family with Young Children
11-24-2017
Pros: Breakfast was on time and available. Kitchen was furnished well.
Cons: Rug in the living area was soaking wet. Front desk was very apologetic and moved us to a room next door. Did not find out until late that the fold out bed was broken. "Queen" bed in suite was closer to full size. Not a good experience.
6.0
Anne
Pleasant
Traveling as Couple
11-24-2017
Pros: Staff where incredibly nice each and every time we met them. Truly wonderful people who enjoy interacting with the public.
Cons: The location is horrible, it is basically hidden amidst titty bars, donut shops, on a very run down and congested strip of highway. It is not "on the river" at all, it is two strip malls away, not within sight. Would not book again.
10.0
Sherri
Exceptional
solo traveller
11-13-2017
Exceptional
Pros: The beds were very comfortable, the room was clean and the staff was great. Hotel was located around great restaurants with plenty of options.
Cons: None
Showing reviews 1 - 5 of 27