The spacious desks, comfortable beds and open-concept lobby with bistro is appealing to both corporate and leisure travelers. Overflow parking is sometimes necessary during peak times and guests are shuttled to and from the parking lots.
Smoke free premises. 134 units. 4 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, area transportation-within 5 mi.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 74 guests
Showing reviews 1 - 5 of 40
8.8
Nan
Excellent
solo traveller
09-07-2016
Pros: Staff was very friendly and helpful.
Cons: Bed wasn't as comfortable as I had hoped.
10.0
Anonymous
Exceptional
young couple
08-17-2016
Pros: Everything was great! Breakfast cafe has wonderful healthy options.
Cons: Nothing.
10.0
Luke
Exceptional
solo traveller
08-12-2016
Pros: I love the shuttle service ,the breakfast and staff was very awsome!
Cons:
7.5
Simon
Good
mature couple
08-10-2016
Pros:
Cons: The air conditioning was exceptionally noisy.
8.0
Keith
Very Good
Traveling as Couple
08-01-2016
Pros: was close to all events that we were there for..
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Young Children
07-27-2016
Pros: Staff at check in and bistro were fantastic
Cons: Noisy
7.5
Gerald
Good
mature couple
07-05-2016
Pros: room clean friendly staff
Cons: Breakfast ends too early at 10 on a Holiday (July 4th)
5.0
California
Fair
mature couple
06-09-2016
Pros: It was walking distance to the museum. It had had good water pressure in the shower with handholds and top see thru curtain.
Cons: The pillows where either hard polyester fill. Or poor quality feather. So very uncomfortable. The bathroom towels didn't seem clean. They never gave us clean glasses or didn't take the dirties away.
9.2
Anonymous
Wonderful
solo traveller
05-24-2016
Pros: Easy to get to, helpful staff, very clean and comfortable.
Cons: A little pricey but not unreasonable.
9.6
Mike
Exceptional
review category group of friends
05-14-2016
Pros: Rooms were very nice, clean. Nice view from the balcony. Staff was very friendly and accommodating.
Cons: For the amount of money I paid for the room, a free breakfast would have been nice.
7.9
Daniel
Good
family with young children
04-02-2016
Pros: Friendly staff and excellent customer service.
Cons: Pizza was horrible at internal restaurant. Also, view out hotel room window was of four porta potties and a broken stop sign on ground.
9.0
Verified Hotel Guest
Wonderful
Business Traveler
03-30-2016
Pros: Very nice property. Safe feeling. Great staff. Parking felt secure although no gates fence.
Cons: The breakfast was $12.95 and very basic. The food was near cold.
7.5
Rose
Good
mature couple
03-25-2016
Pros: Great transportation to the concert @ night.We saw a great Garth Brooks concert. Clean and comfortable room.
Cons: It was a very windy and cold day to walk around. We tried to use the pool it wasn't very warm. We were attending a concert that evening so we decided to watch t.v. to pass the time. The picture on the television was on and off due to the wind ,and the fact that used a satellite network.
10.0
Brian
Exceptional
mature couple
03-07-2016
Pros: hotel bar and staff
Cons: nothing
9.2
Anonymous
Wonderful
review category group of friends
02-29-2016
Pros: Great beds and pillows! Very comfortable!
Cons: Breakfast was good but could of been hotter.
Shuttle stopped too soon for a big concert going on.
Need to have magnifying mirrors in the rooms for us older patrons!
9.2
Margaret
Wonderful
solo traveller
02-23-2016
Pros: High standard of the room, comfortable bed, lots of space. As I was travelling alone I had tremendous support and help from the front desk staff, arranging trips and transport for me.
Cons: Only a minor point, I don't drink coffee and only coffee was provided in the room, I had to ring front desk each day for tea bags!
7.9
Anonymous
Good
mature couple
02-19-2016
Pros: This was our first stay here. Staff was very friendly and helpful. We liked the way the room was set up, very nice mini fridge and microwave. The extra counter and mirror above the fridge were great for 2 wanting to get ready at the same time. Bed was comfortable. We slept well and enjoyed the fact that check out was at noon, it gave us plenty of time to sleep in a little and take our time getting packed and ready to leave. Location was great, especially if you are in town for business, for any event for Worcester Polytechnic Institute- WPI or for an event at the DCU center or downtown.
Cons: There were just a couple minor issues. One of the wash cloths in the bath room had large black smudges on it from someone wiping off their make up. The cover for the box spring was too large and was hanging out, so we noticed, as soon as we pulled back the covers, it had a rip and a small stain on it that looked like a blood stain. But the sheets were clean and fit well. We brought the was cloth down to the front desk and they were very apologetic. In spite of these minor issues, we would stay here again.
9.0
Lee
Wonderful
Traveling as Couple
02-17-2016
Pros: VERY GOOD! Would stay/Will Stay here again!! Best Hotel in Worcester area so far. Daughter is a student @ WPI. This was walking distance/blocks from the campus. Of course we didn't walk as it was -15 out. Brrrr
Cons:
9.6
Anonymous
Exceptional
solo traveller
01-17-2016
Pros: Staff is outstanding. Always helpful but not intrusive. Very responsive to requests. Rooms very modern and clean.
Cons:
9.2
Kristie
Wonderful
review category group of friends
01-12-2016
Pros: This was a very friendly place to stay, all the staff and shuttle drivers were so accommodating to our entire party
Cons: I booked Saturday night 7 months ago at a rate of $139 + taxes, I called to see if I could get a room for Friday night as well due to weather and I ended up having to pay $199 + taxes, they told me it was because it was weekend rates. That just doesn't make a lot of sense to me. They're both weekend nights.
8.8
Patricia
Excellent
solo traveller
01-10-2016
Pros: Clean and pleasant. Very quiet.
Cons: Not many food options.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
01-05-2016
Pros:
Cons: Our room was kind of on the corner, and you could hear what was happening in the hallway pretty loud. It would have been nicer if the door was more soundproof.
9.6
Latia
Exceptional
young couple
01-04-2016
Pros: I hate the that the pool was dirty .I really wanted to get into cause it was an indoor pool.and the walls are supper thin I keep hearing doors slam and the lady next door throwing up all night. But I still loves the hotel.the staff was great .
Cons:
5.0
Ann
Fair
family with young children
12-19-2015
Pros:
Cons: it was far too loud! Didn't sleep at all and there were not enough pillows. They didn't even have any at the front desk.
8.3
Cw
Very Good
family with older children
12-02-2015
Pros: Room was very clean
Cons: Breakfast could be added for the price of the stay. Muffins andbagels, etc.
Swimming Pool is quite small.
9.2
Old
Wonderful
mature couple
10-13-2015
Pros: Location
Cons: Price
9.2
Lorraine
Wonderful
family with older children
09-29-2015
Pros: Clean hotel everyone nice let us check in early
Cons: Cost , they did not offer a college discount we were there for family weekend for my daughters college
8.8
Carol
Excellent
solo traveller
09-11-2015
Pros: Good hotel friendly clean and accommodating but one side of hotel is facing major construction of s new building so the view in that side is none and construction starts as early as 7 fortunately I had to get up early feel bad for those who did not
Cons: The view see other comment
9.0
Jennifer
Wonderful
Family with Teens
08-17-2015
Pros: cleanliness of rooms, friendliness of staff
Cons: gym was a little small
10.0
Paul
Exceptional
family with young children
07-25-2015
Pros: Everything was great except the pool is kind of small
Cons:
9.6
Kathy
Exceptional
mature couple
07-01-2015
Pros: Comfortable room, friendly & competent staff.
Cons: It was a little tricky to navigate to from the highway.
5.8
Jessica
Okay
young couple
05-27-2015
Pros: liked the location.
Loved the king size bed!
Cons: The "pool" was 12' X12' maybe.
The ice machine on our floor didn't work.
Stayed two nights, when house keeping came they only took the dirty towels, no new towels.
9.6
Anonymous
Exceptional
young couple
04-06-2015
Pros: The hotel is very well established. After hotels in New York Courtyard Worcester is far a head in quality and room size. The hotel has a shuttle bus too and it is free of charge.
Cons: Night meals could be better. But in general is OK.
3.8
Ellen
Poor
family with young children
03-17-2015
Pros: The bed we finally ended up in was very comfortable (king)
Cons: -first,-Loud, rude front desk help-announced my card was declined several times for others to hear!
-free shuttle to DCI nice, but no return shuttle-stopped at 10:30!- Though I called earlier and staff told me it ended at 11p.m.-staff knew concert ended late-10:30!-impossible to get cab back to hotel-called both cab co.-no answer!
-many walked the mile in cold late at night!!-
-we were lucky a kind DCI security guard offered me and my 10 yr. old daughter lift back which we gratefully accepted-
-Big Downer: dirty (black hairs, grits and stains!) sheets-had to move to new room late at night!
-loud construction machines woke me @8:15 a.m.-disinterested verbal apology from Front Desk on check out but no deduction from bill !-never stay here Ever again!
6.7
Karen
Pleasant
family with older children
02-15-2015
Pros: Just head of security very friendly. Helped with the parking as a problem because of all the snow. Bright lights in the dressing area. Liked the set up.
Cons: Room not that clean. Needed to be vacuumed. Sink faucet too close to back of sink so everything gets covered with water on the counter. Door opens to dressing area so if you are in there anyone walking by can see you in the mirror. Blackouts were hard to arrange as people across the way could see directly in. No free breakfast.
9.6
Renee
Exceptional
solo traveller
01-06-2015
Pros: Excellent value and attractive rooms. I liked the art in the rooms, photos of Worcester. Having the Bistro on site is wonderful, as is the small bar.i won't be staying anywhere else on future trips.
Cons: The pool.
9.6
Samuel
Exceptional
solo traveller
11-18-2014
Pros: I like their bathroom and bed
Cons: TV channels
9.2
Itzhak
Wonderful
family with older children
11-08-2014
Pros: Parking
Good&free WF
Staff
Cons:
6.7
Anonymous
Pleasant
solo traveller
11-05-2014
Pros:
Cons: It's expensive and difficult to find, at least until renovation and road work is finished.
9.6
John
Exceptional
family with older children
09-30-2014
Pros: We stayed here in Worcester for a week and found the hotel and the staff to be exceptional. We were a long way from home so their help was invaluable. The rooms were kept spotless by the housekeeping service.
Cons: The breakfast was extra to the cost of our stay and with a family of four, added significantly to our overall cost. I would like to see this provision catered for and not a hidden extra.
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