Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
The spacious desks, comfortable beds and open-concept lobby with bistro is appealing to both corporate and leisure travelers. Overflow parking is sometimes necessary during peak times and guests are shuttled to and from the parking lots.
Smoke free premises. 134 units. 4 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, area transportation-within 5 mi.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 83 guests
Showing reviews 1 - 5 of 50
10.0
John
Exceptional
Business Traveler
09-22-2017
Pros: Courtyard is always a safe bet
Cons:
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
09-22-2017
Pros:
Cons: Our room was kind of on the corner, and you could hear what was happening in the hallway pretty loud. It would have been nicer if the door was more soundproof.
10.0
Verified Hotel Guest
Exceptional
Family with Teens
09-22-2017
Pros: Very friendly staff.
Cons:
9.0
Verified Hotel Guest
Wonderful
Business Traveler
09-22-2017
Pros: Very nice property. Safe feeling. Great staff. Parking felt secure although no gates fence.
Cons: The breakfast was $12.95 and very basic. The food was near cold.
10.0
Shawn
Exceptional
Business Traveler
09-22-2017
Pros: Nice place. Clean, big room, I asked for and received a room with a nice little balcony too. Highly recommend.
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Young Children
09-22-2017
Pros: Staff at check in and bistro were fantastic
Cons: Noisy
8.0
Keith
Very Good
Traveling as Couple
09-22-2017
Pros: was close to all events that we were there for..
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Teens
09-22-2017
Pros: All the staff was extremely friendly
Cons:
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
09-22-2017
Pros: The room size, staff and overall decor. They even left the bar open late for guests that were attending the wedding (which was the purpose of my visit)
Cons: n/a
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
09-22-2017
Pros: It was very nice being able to park the car ana not drive to dinner. We went to the Burger Fixin's Bar and they had great food! I
Cons:
2.0
Scott
Poor
Business Traveler
09-22-2017
Pros: Knowing I won't be going back to that hotel. Slightly overpriced for what you get !!
Cons: The fact that you did not offer coffee in the morning for free I had to pay for I'll go out for it that's very sad for all tell that charges $--- plus a night I can stay at a lower class hotel and feel more welcome !!
8.4
Verified AAA Guest
Very Good
Solo
10-20-2016
Good place to stay for a great price. Great location for my needs, comfortable bed, front desk staff very pleasant & welcoming.
Pros: Clean, location good for my needs, very reasonably priced.
Cons: Cleaning staff barged in at 5pm with no apologies. Frat boys singing Happy Birthday at 11:30pm
10.0
Verified AAA Guest
Exceptional
Family w/Teens
11-14-2016
Update. Nice. Clean. Worth the money. Close to WPI. Loved the sports bar in hotel.
Pros:
Cons:
5.8
Karishma
Okay
young couple
09-19-2017
Okay
Pros: Staff was nice.
Cons: It was way overpriced, small, and without any amenities, but likely because there were 4 weddings in the same weekend.
8.8
Tracey
Excellent
solo traveller
09-19-2017
I will stay here again...
Pros: Friendly staff, clean hotel, updated decor.
Cons: A one night stay should not cost $232. There were a few wedding parties staying at the hotel and WPI was having it's homecoming football game and Alumni weekend. Price gouging at it's finest.
10.0
Kevin
Exceptional
young couple
09-12-2017
Exceptional
Pros: The people were great and the breakfast was excellent.
Cons: Everything was great.
9.2
Amy
Wonderful
young couple
08-16-2017
Superb
Pros: The bed was very comfortable. The staff was very friendly and helpful.
Cons: The free wifi was erratic and kept dropping.
9.6
Roger
Exceptional
young couple
07-20-2017
Enjoyed my stay at the...
Pros: It was clean and updated. The staff was extremely friendly.
I enjoyed the breakfast.
Cons: I couldn't get coffee on a 24 hour basis. The in room coffee was not good and you can only get coffee when their restaurant is open. Most hotels now offer complimentary coffee in the lobby.
I would not have stayed there with the price they wanted when I called for a reservation .($250).
9.6
Beth
Exceptional
review category group of friends
07-18-2017
Exceptional
Pros: Great location
Cons:
9.2
Wendy
Wonderful
family with young children
07-16-2017
Clean and convenient, but book...
Pros: Very clean, always smells good, the staff greeted us every time we entered or exited, the lobby has a large sitting area with TV's and booths, where you can sit and have breakfast with family or friends. Although they forgot to clean our room one of the days we were there, they offered us free breakfast for our inconvenience.
Cons: Book early for this hotel, because it fills up fast. The parking may be tricky. The hotel was probably filled to capacity, but we were traveling with a trailer and had to make sure we were parked by mid-afternoon to make sure we had a space. Also I wish the lobby Starbucks was open longer hours. But it is great to have that option in the morning.
9.6
David
Exceptional
solo traveller
07-15-2017
Great value for the
Pros: The hotel has nice rooms with balconies, and Starbucks in the morning is open for breakfast!
Cons:
10.0
Norma
Exceptional
family with young children
06-24-2017
Exceptional
Pros: The separation of sink and tub/shower, toilet with a door. I could put on make-up without steam all around me. Works so well. Also liked the microwave and small refrig.
Cons: during week, breakfast only served until 10:00
9.6
Walter
Exceptional
young couple
05-20-2017
Good comfortable place to stay...
Pros: The bed was comfortable. Had breakfast outside the facility.
Cons: Lower price
10.0
Susan
Exceptional
solo traveller
05-03-2017
An unexpected pleasure in Worcester.
Pros: The buffet breakfast was nice. Even a coffee to go! And the hotel itself was well decorated and maintained. I wish that I could have stayed another night.
Cons: My pillow could have been softer, but I always have a tough time getting to sleep my first night in a hotel.
10.0
Frequent
Exceptional
family with young children
05-01-2017
Awesome stay! Awesome room!
Pros: Large room with a balcony. Very clean and comfortable. Loved having a great breakfast buffet available on site.
Cons:
9.6
Janet
Exceptional
solo traveller
04-05-2017
Exceptional
Pros:
Cons: The Wifi wasn't working for the first night.
7.5
Arlene
Good
family with young children
03-20-2017
Other than the hotel was...
Pros: The maid service was wonderful our stay was for three nights and every day our room was cleaned like the day we walked in.
Cons: The breakfast was horrible. egg pan almost empty, hash browns horrible, bacon was floating in about 1/2 inch of grease and way too expensive for the quality. Dont have a problem paying $15 if its worth it If you want a bottle of water it's $2.50. I guess what I'm trying to say is I usually stay at Hampton in for much less, they have an amazing breakfast for free, the beds are more comfortable at Hampton.
9.6
Lori
Exceptional
review category group of friends
03-19-2017
Convenient location in Worcester
Pros: The staff was very accommodating...kept the bar open late and made late night snacks after concert at DCU.
Cons: The breakfast station closed too early, we had to find somewhere else for coffee and breakfast.
8.3
Rob
Very Good
solo traveller
02-10-2017
Very comfortable
Pros: Comfort
Staff very friendly.
Cons: Wi fi
Didnt work.
9.6
Ethan
Exceptional
solo traveller
02-05-2017
Nice modern hotel in downtown...
Pros: I was very pleased to see a nice, modern hotel in downtown Worcester. The deal through booking.com was very helpful, too. I really liked the bistro as I could sit there, read, and drink tea after a too-early dinner. The breakfast there was nice, too. Good to see oatmeal options.
Cons: The room was cold, but for some reasons the ac was on---in January!!
8.3
Raymond
Very Good
young couple
01-31-2017
It was a good experience.
Pros: Staff were terrific and the shuttle that was provided to us was fantastic.
Cons: Needs more safety bars in the bathroom and the tub.
7.1
Gary
Good
young couple
12-30-2016
Good
Pros: Friendly, helpful staff. Nice layout.
Cons: Uncomfortable mattresses.
10.0
Christopher
Exceptional
young couple
12-16-2016
Frendly, fun, comfortable... What more...
Pros: Very comfortable bed, friendly staff, shuttle service.
Cons:
5.0
Jeffrey
Fair
solo traveller
10-17-2016
Not happy
Pros:
Cons: Overpriced..horrible staff
5.4
Stacey
Fair
solo traveller
10-11-2016
Ok, but not worth the...
Pros:
Cons: Room had broken light shade. I called and it took several hours to be replaced. Ehen the room was cleaned, glasses were not replaced, I had to track cleaning crew to get them replaced. Ice bucket not cleaned.
8.8
Nan
Excellent
solo traveller
09-07-2016
Fabulous
Pros: Staff was very friendly and helpful.
Cons: Bed wasn't as comfortable as I had hoped.
10.0
Luke
Exceptional
solo traveller
08-12-2016
Exceptional
Pros: I love the shuttle service ,the breakfast and staff was very awsome!
Cons:
7.5
Simon
Good
mature couple
08-10-2016
Good
Pros:
Cons: The air conditioning was exceptionally noisy.
7.5
Gerald
Good
mature couple
07-05-2016
Good
Pros: room clean friendly staff
Cons: Breakfast ends too early at 10 on a Holiday (July 4th)
5.0
California
Fair
mature couple
06-09-2016
Good location. Not comfortable pillows....
Pros: It was walking distance to the museum. It had had good water pressure in the shower with handholds and top see thru curtain.
Cons: The pillows where either hard polyester fill. Or poor quality feather. So very uncomfortable. The bathroom towels didn't seem clean. They never gave us clean glasses or didn't take the dirties away.
9.6
Mike
Exceptional
review category group of friends
05-14-2016
Great place with friendly staff!
Pros: Rooms were very nice, clean. Nice view from the balcony. Staff was very friendly and accommodating.
Cons: For the amount of money I paid for the room, a free breakfast would have been nice.
7.9
Daniel
Good
family with young children
04-02-2016
Friendly Courtyard but order out...
Pros: Friendly staff and excellent customer service.
Cons: Pizza was horrible at internal restaurant. Also, view out hotel room window was of four porta potties and a broken stop sign on ground.
7.5
Rose
Good
mature couple
03-25-2016
Good
Pros: Great transportation to the concert @ night.We saw a great Garth Brooks concert. Clean and comfortable room.
Cons: It was a very windy and cold day to walk around. We tried to use the pool it wasn't very warm. We were attending a concert that evening so we decided to watch t.v. to pass the time. The picture on the television was on and off due to the wind ,and the fact that used a satellite network.
10.0
Brian
Exceptional
mature couple
03-07-2016
Excellent stay! Transportation for event...
Pros: hotel bar and staff
Cons: nothing
9.2
Margaret
Wonderful
solo traveller
02-23-2016
High standard of room plus...
Pros: High standard of the room, comfortable bed, lots of space. As I was travelling alone I had tremendous support and help from the front desk staff, arranging trips and transport for me.
Cons: Only a minor point, I don't drink coffee and only coffee was provided in the room, I had to ring front desk each day for tea bags!
9.2
Kristie
Wonderful
review category group of friends
01-12-2016
Accommodating
Pros: This was a very friendly place to stay, all the staff and shuttle drivers were so accommodating to our entire party
Cons: I booked Saturday night 7 months ago at a rate of $139 + taxes, I called to see if I could get a room for Friday night as well due to weather and I ended up having to pay $199 + taxes, they told me it was because it was weekend rates. That just doesn't make a lot of sense to me. They're both weekend nights.
8.8
Patricia
Excellent
solo traveller
01-10-2016
Comfortable place to stay after...
Pros: Clean and pleasant. Very quiet.
Cons: Not many food options.
9.6
Latia
Exceptional
young couple
01-04-2016
Exceptional
Pros: I hate the that the pool was dirty .I really wanted to get into cause it was an indoor pool.and the walls are supper thin I keep hearing doors slam and the lady next door throwing up all night. But I still loves the hotel.the staff was great .
Cons:
5.0
Ann
Fair
family with young children
12-19-2015
Passable
Pros:
Cons: it was far too loud! Didn't sleep at all and there were not enough pillows. They didn't even have any at the front desk.
8.3
Cw
Very Good
family with older children
12-02-2015
Good place to stay
Pros: Room was very clean
Cons: Breakfast could be added for the price of the stay. Muffins andbagels, etc.
Swimming Pool is quite small.
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