Resembling a large country inn, the hotel offers fine dining, a spa, a large children's play area and spacious rooms. Resplendent gardens and public areas are filled with antiques and art.
Meets AAA guest room security requirements. Smoke free premises. 66 units, some two bedrooms. 3 stories, interior corridors.
5.7 mi (9.5 km) e on Mex 15. Paseo Tollocan Ote No. 500 52170.
on-site and valet.
Dining & Entertainment
restaurant, full bar.
Available on premises
high-speed Internet, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, playground, game room, exercise room, spa.
valet laundry, airport transportation, room service, area transportation-within 5 mi (8 km).
OVERALL GUEST SCORE
Based on Ratings from 91 guests
Showing reviews 1 - 5 of 10
Pros: the imperial rooms are awesome, I am crazy about the hotel
Cons: The Staff is awful, when i got there for my check in... The lady at the counter(she did not want to give me her name) said that booking.com reservations were not valid. She said she had no rooms available.. I showed her my reservation and she again replied that very unfortunate but there were no rooms.. I explained that it says guaranteed... I asked for the manager, she went in to the back and came out with our reaervations, then she said that now were 2 rooms available .... So what just happened? What is this? A game for her?. She was not very nice either... Staff at the restaurant were so up set with them selves that it was a pain to ask for something to eat.
Pros: Staff were very agreeable and helpful. Great breakfast buffet but it was quite expensive. Gorgeous surroundings and decor.
Cons: There was a foul odour in the room and the sink leaked water when running the taps. The bed was very hard.
Cons: They clean to early
review category group of friends
Pros: A beautiful traditional Mexican hotel set in lovely grounds, all very stylish
Pros: The pool and the gardens and our room
Cons: Maybe slowness of bar staff to be available to take drinks order
Pros: We loved this hotel one of the best we have stayed in on our trip through Mexico. Wonderful room, good food, great staff. Very happy.
Cons: We didn't pick it because of the location as we went exploring and used this as a base. It was in the business distinct not the historic central where we usually stay.