Comfort Inn & Suites University South
AAA Inspector Rating
3501 S State St
;detailController.handleFacebook('SEO','Comfort Inn & Suites University South', '131578', 'ACCOMMODATION', '2', '', '', 'http://aff.bstatic.com/images/hotel/max500/237/23748374.jpg', 'Ann Arbor', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Comfort Inn & Suites University South', '131578', 'ACCOMMODATION', '2', '', 'http://aff.bstatic.com/images/hotel/max500/237/23748374.jpg', 'Ann Arbor', '', '', '', '');){kind=link}
AAA Inspector Rating Details (scale 1-5)
2.8
Overall
Room2.8
Bath2.6
Public Areas3.0
AAA Inspector Notes
Located across the street from a large mall and a short drive to the university stadium, this hotel has modest-size rooms with modern, stylish décor and 42-inch TVs with high-definition channels.
Smoke free premises. 92 units. 3 stories, interior corridors. Accessibility (Call).
Amenities & Services
WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-94 exit 177 (State St), just ne. 3501 S State St 48108.
Pool
heated indoor.
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet laundry.
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 166 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
07-14-2017
Pros: The staff were very friendly and helpful The room was clean and well kept the breakfast room was great with many choices
Cons: Nothing
6.0
Anonymous
Pleasant
07-14-2017
Pros: room was clean and linens were clean.
Cons: rooms were smaller than other comfort inns. Bathtub and shower were smaller. I was agitated to find no blind on the window that would block anyone from seeing up into our room at night or block the light outside the window. only a pair of sheer curtains.
8.0
Anonymous
Very Good
07-14-2017
Pros: The beds were super comfortable. Loved the pillows!!!
Cons: Room was VERY warm when we checked in and it was hard to get it cooled down. Over 80.
10.0
Anonymous
Exceptional
07-14-2017
Pros: clean rooms ,courteous staff
Cons: jacquizzi was not operating
8.0
Anonymous
Very Good
07-14-2017
Pros: Proximity to U of M hospital.
Cons: The blizzard :) but you had no control over that!
7.0
Anonymous
Good
07-14-2017
Pros: Close to where I needed to be
Cons: Pool wasn't functional
9.0
Anonymous
Wonderful
07-14-2017
Pros: Room was clean and spacious. Staff was very nice and accommodating. Breakfast was good. Priced fair, location was nice.
Cons: Halls needs vacuumed but not a deal breaker...
9.0
Anonymous
Wonderful
07-14-2017
Pros: they were very kind about giving us a room with a very short walk for my elderly mother.
Cons:
1.0
Anonymous
Very Poor
07-14-2017
Pros: Good location
Cons: Disappointed as poo, & hot tub were unavailable due to remodel. Tv in room broken, Moved to new room, New room smelled of sewage, bed pillows 1/2 size. Asked hotel for discount due to problems. They said they could do nothing as we pre-paid
7.0
Anonymous
Good
07-14-2017
Pros: The staff was very friendly and professional.
Cons: The bathroom! Large room with no separation between shower and the toilet.
8.0
Anonymous
Very Good
07-14-2017
Pros: Easy access - generally quiet. Towels were nice - easy to dry off with.
Cons: Breakfast room was crowded most days. Breakfast Room steward did not clean up trash cans on a timely basis.
10.0
Anonymous
Exceptional
07-14-2017
Pros: This was an excellent value for the price. The room was comfortable and the complimentary breakfast was enjoyable.
Cons: No.
8.0
Anonymous
Very Good
07-14-2017
Pros: location
Cons:
4.0
Anonymous
Disappointing
07-14-2017
Pros: It is conveniently located near major transit routes which is helpful with the traffic.
Cons: We were not made aware of the construction being done to the hotel so our window was covered in plastic and construction worker shadows were a constant in the afternoon. We also woke up to banging and tools at 8am. Not the best wake up.
8.0
Anonymous
Very Good
07-14-2017
Pros: Nice and friendly staff. Allowed us to eat early. Comfortable pool.
Cons: Wifi was very flaky. Had a difficult time staying connected.
10.0
Anonymous
Exceptional
07-14-2017
Pros: Clean renovated room and some extra complimentary amenities like fresh cookie platter and fruit infused water during the day, and coffee/tea all day in dining area.
Cons:
10.0
Anonymous
Exceptional
07-14-2017
Pros: Staff was very nice and professional
Cons: No cable or internet
10.0
Anonymous
Exceptional
07-14-2017
Pros: the staff and breakfast was great and pool hours and area
Cons: no
9.6
Anonymous
Exceptional
07-16-2017
Nice rest
Pros: The location, nice room, comfortable beds, and clean
Cons:
6.7
Anonymous
Pleasant
07-03-2017
If you can tolerate a...
Pros: The beds were comfortable, the refrigerator was convienant, the breakfast was fine,
Cons: The pass locks with the card keys were terrible. Most of the times it took 3-5 entries into the door to open. The back door was propped open with a rock and when it was fixed, the place of insertion was about 8' from the door. So when the key card didn't work it was a inconvienance if you had stuff you were carrying going back and forth trying the door/key.
9.6
Anonymous
Exceptional
07-01-2017
Comfortable bed, good breakfast
Pros: Bed was comfy
Cons: Had made a reservation but the motel had no record, they still accommodated me.
6.7
Anonymous
Pleasant
06-16-2017
Pleasant
Pros: Convenient and good value
Cons: Cleanliness
6.7
Anonymous
Pleasant
06-15-2017
Not the best experience but...
Pros: Bed comfortable but very high. Breakfast area spacious and food was good.
Cons: Not room booked as it was occupied! Second room had torn carpet and a huge Jacuzzi tub that made the bed/ desk space tight. Tiny sink vanity area.
7.1
Anonymous
Good
06-14-2017
Eh...ok, a 5 not 7.1.
Pros: Not very clean. Dusty and we killed a spider in the bathroom. Very comfy beds though.
Cons: The towel rack was right above the toilet. The toilet did not have a lid. We were traveling with kids so...yes, towels in the toilet. The parking lots was being redone. Very limited spaces available.
8.8
Anonymous
Excellent
05-22-2017
Comfort Inn & Suites near...
Pros: The hot breakfast was very good with a good variety of choices. The dining area was very clean and ample seating. The hostess kept the trays filled even during peak times. Kudos for that!
The location was awesome to go back/forth to downtown for an event. Mall across the street and a wonderful World Mart less than 1/4 mile away.
Cons: Mattress in the room was a bit hard for me, but room was nice.
10.0
Anonymous
Exceptional
05-13-2017
Exceptional
Pros: I liked everything about our stay. The beds were soft and pillows fluffy. Room was very clean. Great breakfast and also provided us with free shuttle to the bus terminal to get to the airport.
Cons:
10.0
Anonymous
Exceptional
05-02-2017
A Comfort Inn that lives...
Pros: We stayed here for our daughter's graduation. We didn't know we were coming til the last minute. At this point we had to take whatever was available. To our surprise the Comfort Inn was excellent. Clean, modern, friendly staff, large flat screen - all channels, comfortable bed, thick towels, great pillows, all within 10 minutes of our daughter's apartment and U Mich. Got lucky.
Cons: The breakfast was Standard American Diet. SAD food.
7.9
Anonymous
Good
04-22-2017
Other than the above, we...
Pros:
Cons: toilet seat needs to be tightened, tv remote would not turn tv on or off, had to use the switch on the side of the tv. remote would not go to the weather Chanel or to PBS.
7.5
Anonymous
Good
01-09-2017
Iron out the wrinkles.
Pros: The bed was comfortable.
Cons: The bedspread on one bed was horribly wrinkled. It was clean but had stayed in the dryer too long. It should never had been placed on a bed without ironing or putting back in the dryer to get the wrinkles out.
8.3
Anonymous
Very Good
11-10-2016
Good Value
Pros:
Cons: I was on the first floor and the room smelled musty and a little "mildewy". Hotel should address. Otherwise the room and hotel were very clean.
9.2
Anonymous
Wonderful
11-07-2016
Enjoyable stay
Pros: It is right off of route 94, about a 20 minute drive from Detroit Airport. Traffic willing. Really convenient to restaurants and shopping. The breakfast was really good. Eggs, sausage, cereal, bagels etc.and make your own waffles. The hot stuff was hot and the cold things cold, which is saying a lot for a free breakfast.
Cons: Maybe the elevators could be a little faster. We took the stairs a couple of times and it wasn't really busy.
10.0
Anonymous
Exceptional
09-29-2016
Clean and welcoming
Pros: We checked in early so my sleepy wife could nap
Cons: I'm a runner. I asked about a place to run, the desk clerk didn't know where local bike and run path is.
8.8
Anonymous
Excellent
09-16-2016
Clean, comfortable but too pricey...
Pros: Was given VIP status for the stay so used the concierge amenities (lounge, afternoon appetizers and breakfast). Room clean, nicely decorated, good sized.
Cons: The "green option" (not changing towels, beds etc) also meant that the maid didn't enter the room and replace missing items like shampoo, toilet paper, coffee or empty waste baskets. I wouldn't go green again. There should be a rate rebate when the stay is
without housekeeping.
2.5
Anonymous
Poor
09-03-2016
Where do I start? The...
Pros: The front desk staffer tried to be helpful.
Cons: Our room (the second one) was coated in small white particulate matter because the window had been left open and it floated in from the construction. The desk was sticky and there were dead bugs and dust on the dresser. Who knows what else was there but it look like tiny bits of marijuana. The reason we were moved to a second room was because our first room had clearly housed smokers and the staff had tried to mask the odors with a sickly floral spray. It was nauseating and gave me a headache. Sadly the same sickly sweet "fragrance" permeated the hallways and lobby. In addition to the construction debris, the second room also had a GIGANTIC jacuzzi in bedroom complete with mirrors to the ceiling. We could live with the "romance package" but after the cleaning staff came through the next day and our room was not dusted or vacuumed, we checked out. Sadly we had booked a three day stay and had paid in advance. I tried to talk to the manager about our experience but she was "unavailable," even though she saw me standing there waiting. The front desk guy told me that she was aware of my concerns and had seen and heard me on their video tape. (He also told me that if I complained via social media or other platforms he would get blamed.) In the beginning Booking.com was attentive to our problem. However, once I provided full details of this poor property, they did not offer a refund other than $25. (I am not done with this yet.) I tried to rate this hotel as low as possible -- I would consider that a 0.0 I did not want to give the poor front desk guy who feared for his job a frowny face but otherwise the rating was 2.9 so I had to downgrade him in order to lower the rating. Beyond never staying a cut-rate chain hotel again, I will NEVER trust ratings from hotel resellers again because they are not accurate reflections of reality. Originally, I found this hotel on Trivago.
9.6
Anonymous
Exceptional
08-19-2016
Exceptional
Pros: Breakfast was good and coffee was good.
Cons: Parking was not so good and lighting for areas of parking lot was not good
5.8
Anonymous
Okay
08-18-2016
Not all the "comfort"able.
Pros: Staff pleasant and breakfast adequate.
Cons: Air conditioning unit was hardly working and the room was stuffy and clammy. We reported it to the desk but nothing could be done until next day. Might be a while before we return.
7.1
Anonymous
Good
08-14-2016
Good
Pros: Quiet. Nice breakfast
Cons: Front desk was bad at handling my payment choice & or options
9.2
Anonymous
Wonderful
07-29-2016
Great deal in Ann Arbor!
Pros: Great, delicious breakfast!
Clean, comfortable modern room!
Cons:
7.1
Anonymous
Good
07-25-2016
Fine but A/C and fan...
Pros: King bed
Cons: Pillows are worst
3.3
Anonymous
Poor
07-24-2016
Poor
Pros:
Cons: Placed next to kitchen
10.0
Anonymous
Exceptional
07-04-2016
Will keep this location in...
Pros: Breakfast bar was vey good. Desk staff was very knowledgeable with the area by giving directions to a few areas.
Cons:
7.1
Anonymous
Good
06-23-2016
I had a pleasant stay.
Pros: The mattress and pillows were excellent.
Cons: The carpet in the hallways were stained. This gave me a bad first impression regarding the cleanliness of the rooms hotel.
7.5
Anonymous
Good
06-07-2016
Good
Pros:
Cons: Breakfast wasn't up to snuff.
5.8
Anonymous
Okay
05-30-2016
Search for more options
Pros: I like the location of the hotel to where I needed to get to.
Cons: The hotel is an older building and has been much used. The maintenance of it seems fine, but it could use some updates. The carpets in the hallway smelled musty, lighting by the extremely noisy vending and ice machines were out, and the windows in my room - some dirt/film was on them that was...ugh.
To open the window was a fight (track was no longer sliding - had to lift & shift). And there is nothing like an ant crawling on the nightstand to greet you.
When checking in, it was mentioned that it was more 'difficult' to check in someone that uses Booking or third party sites to reserve rooms.
7.5
Anonymous
Good
05-24-2016
comfortable
Pros: Complementary breakfast good and well managed, staff lady did excellent job, of cleaning & stocking.
Cons:
5.4
Anonymous
Fair
04-13-2016
Decent enough for a short...
Pros: The staff was amazing, and went to great lengths to make up for the many shortcomings which the hotel had.
The food was plentiful at breakfast, and coffee and tea were available throughout the day, the same as iced water with lemon or cucumber slices. Great quality bed mattress. Cleaning ladies did a great job every day. Receptionists gave us all the support we needed and were constantly helpful and very friendly. The hotel had a computer with a printer in the lobby which could be used at no cost by the guests, and an ATM. Free parking, although at times it would be difficult to find a parking spot.
Cons: The hotel is in dire need of renovation. The bathrooms don't have bathroom mats, so you have to use towels to walk on the bathroom's cold and slippery tiled floors. The sink and mirror are outside the bathroom, which makes it quite unpleasant. The outdated American-style showers, which are fixed to the wall, add to the lack of comfort. The Jacuzzi was "under renovation," which seems rather a permanent state for many of this chain's Jacuzzis.There were no fridges or microwave ovens in the room, although there was a tea kettle and some tea and coffee bags.While the bed was king size and had an excellent mattress, the pillows were stuffed with synthetic filling, not natural down, which made them look cheap.Probably the worst issue was the wifi, which was exasperatingly weak and choppy. Some devices would be able to catch the signal, but others wouldn't. When you depend on your wifi for almost everything, it is enormously frustrating to not be able to use it normally. America has a problem with this wifi issue, which affects malls, airports, and many other areas, while many places in Europe (even Eastern Europe) have lightning-fast wifi coverage. As Bernie Sanders was shocked to belatedly find out, Bucharest, Romania has much faster internet connections and coverage than the U.S. ;) What use is a latest-model iPhone when you can't use it except for a couple of corners of your room, and your iPad won't work at all?While the heating was excellent, fast and powerful (we were there during an incredibly cold spell, although early April, it was snowing constantly and the temperature was almost permanently negative, with lows of -6 Celsius), the lack of proper insulation at doors and floors made the room quite draughty.The breakfast, while plentiful, consisted of the usual American processed foods, with almost no fruits and no vegetables.
8.3
Anonymous
Very Good
04-13-2016
Very good
Pros: The room was roomy and clean and was a bargain!!
Cons: The doors close VERY loudly and there was a lot of running the halls late into the night. This unfortunately is just due to rude people not the hotel itself.
6.3
Anonymous
Pleasant
04-11-2016
POOL IS CLOSED!!!!!!!!!!!
Pros: Decent typical hotel breakfast. Good TV channel selection. Friendly staff. Clean rooms.
Cons: Rooms dry and not thermostat controlled. Room smelled like cleaning chemicals upon first entry. Our room was right next to the kitchen and could hear the staff preparing breakfast. Pool under Renovation.
For "Booking:" Please PUT THE POOL CLOSED NOTICE ON THE FIRST HOTEL LISTING PAGE IN BOLD, COLORED TEXT AT THE TOP SO IT IS EASY TO NOTICE. I made this reservation for my family in haste the day before check in which waived my right to cancel. Not noticing the fine print near the bottom of the info page, I found out about the pool being closed when we saw the large sign at the hotel check-in. I also suggest having your web tech temporarily removing the hotel from the filter, "pool" from the search engine until the pool is back in service. This was a big disappointment to my children as it was a part of their spring break treat. Although it was my fault for not reading the info thoroughly, Booking could have done a better job notifying about the pool being closed.
5.0
Anonymous
Fair
04-03-2016
Piir servi
Pros:
Cons: Would not suggest this hotel to anyone.when we arrvived there the personthat was up at the front desk was very rude to me and my family. The guythat was at the front desk said the the pool area was Bri g remodeledand he snapped and said that it's been on the website for two no thenow.we explained that we booked the room before hand and it wasn'ton the website. On another note we got in our room and the tv wohkdntwork. It took us 4 Times before they afford us another room and it wasa,9:30on and my kids were tired and were aLready sleeping. I went to thefront desk in the morning to ask some questions and the person that wasat the front desk was making excuses and would,only give me 10% back.That was not enough with all the issues we had . never again will myfamily and I will stay at this hotel again.
7.1
Anonymous
Good
03-28-2016
I wish I would have...
Pros: It was close to a lot of things.
Cons: I wish I would have known the pool was closed. My grandkids bought swimming suits only to find we could not swim. It was very disappointing, but too late to cancel our reservation.
Showing reviews 1 - 5 of 50