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Comfort Inn & Suites University South

AAA Inspector Rating

8.7

Very Good

124 Guest Ratings

3501 S State St

Ann Arbor, MI 48108- Map It

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AAA Inspector Notes

Modest-size rooms offer modern, stylish décor and 42-inch TVs with many high-definition channels. It's across the street from a large mall and a short drive to the university stadium. Smoke free premises. 92 units. 3 stories, interior corridors. Accessibility (Call).

More about Ann Arbor, MI More Hotels in Ann Arbor, MI

Amenities & Services

WiFi

Swimming Pool

Pets Allowed

Fitness Center

ECO Friendly

Electric Charging

Accessible

Business Center

Type

Hotel

Location

I-94 exit 177 (State St), just n, then just e. 3501 S State St 48108.

Pool

heated indoor.

Dining & Entertainment

nearby.

Business Services

Available on premises

Room Amenities

refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.

Sports & Recreation

hot tub, exercise room.

Guest Services

valet laundry.

Terms

Guest Ratings

OVERALL GUEST SCORE

Very Good

Based on Ratings from 124 guests

Showing reviews 1 - 5 of 50

8.8

Nancy

Excellent

solo traveller

09-16-2016

Pros: Was given VIP status for the stay so used the concierge amenities (lounge, afternoon appetizers and breakfast). Room clean, nicely decorated, good sized.

Cons: The "green option" (not changing towels, beds etc) also meant that the maid didn't enter the room and replace missing items like shampoo, toilet paper, coffee or empty waste baskets. I wouldn't go green again. There should be a rate rebate when the stay is without housekeeping.

2.5

Jeanne

Poor

family with older children

09-03-2016

Pros: The front desk staffer tried to be helpful.

Cons: Our room (the second one) was coated in small white particulate matter because the window had been left open and it floated in from the construction. The desk was sticky and there were dead bugs and dust on the dresser. Who knows what else was there but it look like tiny bits of marijuana. The reason we were moved to a second room was because our first room had clearly housed smokers and the staff had tried to mask the odors with a sickly floral spray. It was nauseating and gave me a headache. Sadly the same sickly sweet "fragrance" permeated the hallways and lobby. In addition to the construction debris, the second room also had a GIGANTIC jacuzzi in bedroom complete with mirrors to the ceiling. We could live with the "romance package" but after the cleaning staff came through the next day and our room was not dusted or vacuumed, we checked out. Sadly we had booked a three day stay and had paid in advance. I tried to talk to the manager about our experience but she was "unavailable," even though she saw me standing there waiting. The front desk guy told me that she was aware of my concerns and had seen and heard me on their video tape. (He also told me that if I complained via social media or other platforms he would get blamed.) In the beginning Booking.com was attentive to our problem. However, once I provided full details of this poor property, they did not offer a refund other than $25. (I am not done with this yet.) I tried to rate this hotel as low as possible -- I would consider that a 0.0 I did not want to give the poor front desk guy who feared for his job a frowny face but otherwise the rating was 2.9 so I had to downgrade him in order to lower the rating. Beyond never staying a cut-rate chain hotel again, I will NEVER trust ratings from hotel resellers again because they are not accurate reflections of reality. Originally, I found this hotel on Trivago.

9.6

Paul

Exceptional

mature couple

08-19-2016

Pros: Breakfast was good and coffee was good.

Cons: Parking was not so good and lighting for areas of parking lot was not good

5.8

Rebecca

Okay

mature couple

08-18-2016

Pros: Staff pleasant and breakfast adequate.

Cons: Air conditioning unit was hardly working and the room was stuffy and clammy. We reported it to the desk but nothing could be done until next day. Might be a while before we return.

7.1

Mark

Good

mature couple

08-14-2016

Pros: Quiet. Nice breakfast

Cons: Front desk was bad at handling my payment choice & or options

8.0

Verified Hotel Guest

Very Good

Family with Young Children

08-04-2016

Pros: Nice and friendly staff. Allowed us to eat early. Comfortable pool.

Cons: Wifi was very flaky. Had a difficult time staying connected.

9.2

Paul

Wonderful

mature couple

07-29-2016

Pros: Great, delicious breakfast! Clean, comfortable modern room!

Cons:

7.1

Daria

Good

mature couple

07-25-2016

Pros: King bed

Cons: Pillows are worst

3.3

Henry

Poor

solo traveller

07-24-2016

Pros:

Cons: Placed next to kitchen

10.0

Terry

Exceptional

solo traveller

07-04-2016

Pros: Breakfast bar was vey good. Desk staff was very knowledgeable with the area by giving directions to a few areas.

Cons:

7.1

Linda

Good

solo traveller

06-23-2016

Pros: The mattress and pillows were excellent.

Cons: The carpet in the hallways were stained. This gave me a bad first impression regarding the cleanliness of the rooms hotel.

7.5

Brenda

Good

mature couple

06-07-2016

Pros:

Cons: Breakfast wasn't up to snuff.

5.8

Upgrades!

Okay

solo traveller

05-30-2016

Pros: I like the location of the hotel to where I needed to get to.

Cons: The hotel is an older building and has been much used. The maintenance of it seems fine, but it could use some updates. The carpets in the hallway smelled musty, lighting by the extremely noisy vending and ice machines were out, and the windows in my room - some dirt/film was on them that was...ugh. To open the window was a fight (track was no longer sliding - had to lift & shift). And there is nothing like an ant crawling on the nightstand to greet you. When checking in, it was mentioned that it was more 'difficult' to check in someone that uses Booking or third party sites to reserve rooms.

7.5

Frank

Good

mature couple

05-24-2016

Pros: Complementary breakfast good and well managed, staff lady did excellent job, of cleaning & stocking.

Cons:

5.4

Expat

Fair

mature couple

04-13-2016

Pros: The staff was amazing, and went to great lengths to make up for the many shortcomings which the hotel had. The food was plentiful at breakfast, and coffee and tea were available throughout the day, the same as iced water with lemon or cucumber slices. Great quality bed mattress. Cleaning ladies did a great job every day. Receptionists gave us all the support we needed and were constantly helpful and very friendly. The hotel had a computer with a printer in the lobby which could be used at no cost by the guests, and an ATM. Free parking, although at times it would be difficult to find a parking spot.

Cons: The hotel is in dire need of renovation. The bathrooms don't have bathroom mats, so you have to use towels to walk on the bathroom's cold and slippery tiled floors. The sink and mirror are outside the bathroom, which makes it quite unpleasant. The outdated American-style showers, which are fixed to the wall, add to the lack of comfort. The Jacuzzi was "under renovation," which seems rather a permanent state for many of this chain's Jacuzzis.There were no fridges or microwave ovens in the room, although there was a tea kettle and some tea and coffee bags.While the bed was king size and had an excellent mattress, the pillows were stuffed with synthetic filling, not natural down, which made them look cheap.Probably the worst issue was the wifi, which was exasperatingly weak and choppy. Some devices would be able to catch the signal, but others wouldn't. When you depend on your wifi for almost everything, it is enormously frustrating to not be able to use it normally. America has a problem with this wifi issue, which affects malls, airports, and many other areas, while many places in Europe (even Eastern Europe) have lightning-fast wifi coverage. As Bernie Sanders was shocked to belatedly find out, Bucharest, Romania has much faster internet connections and coverage than the U.S. ;) What use is a latest-model iPhone when you can't use it except for a couple of corners of your room, and your iPad won't work at all?While the heating was excellent, fast and powerful (we were there during an incredibly cold spell, although early April, it was snowing constantly and the temperature was almost permanently negative, with lows of -6 Celsius), the lack of proper insulation at doors and floors made the room quite draughty.The breakfast, while plentiful, consisted of the usual American processed foods, with almost no fruits and no vegetables.

8.3

Megan

Very Good

review category group of friends

04-13-2016

Pros: The room was roomy and clean and was a bargain!!

Cons: The doors close VERY loudly and there was a lot of running the halls late into the night. This unfortunately is just due to rude people not the hotel itself.

6.3

Amy

Pleasant

family with young children

04-11-2016

Pros: Decent typical hotel breakfast. Good TV channel selection. Friendly staff. Clean rooms.

Cons: Rooms dry and not thermostat controlled. Room smelled like cleaning chemicals upon first entry. Our room was right next to the kitchen and could hear the staff preparing breakfast. Pool under Renovation. For "Booking:" Please PUT THE POOL CLOSED NOTICE ON THE FIRST HOTEL LISTING PAGE IN BOLD, COLORED TEXT AT THE TOP SO IT IS EASY TO NOTICE. I made this reservation for my family in haste the day before check in which waived my right to cancel. Not noticing the fine print near the bottom of the info page, I found out about the pool being closed when we saw the large sign at the hotel check-in. I also suggest having your web tech temporarily removing the hotel from the filter, "pool" from the search engine until the pool is back in service. This was a big disappointment to my children as it was a part of their spring break treat. Although it was my fault for not reading the info thoroughly, Booking could have done a better job notifying about the pool being closed.

8.0

Verified Hotel Guest

Very Good

Family with Young Children

04-06-2016

Pros:

Cons: That I only reserved at this hotel because they had a pool, although upon arrival Val to find out it was closed. It did not state this when I booked.

7.0

Verified Hotel Guest

Good

04-04-2016

Pros: The staff was very friendly and professional.

Cons: The bathroom! Large room with no separation between shower and the toilet.

5.0

Michael

Fair

family with young children

04-03-2016

Pros:

Cons: Would not suggest this hotel to anyone.when we arrvived there the personthat was up at the front desk was very rude to me and my family. The guythat was at the front desk said the the pool area was Bri g remodeledand he snapped and said that it's been on the website for two no thenow.we explained that we booked the room before hand and it wasn'ton the website. On another note we got in our room and the tv wohkdntwork. It took us 4 Times before they afford us another room and it wasa,9:30on and my kids were tired and were aLready sleeping. I went to thefront desk in the morning to ask some questions and the person that wasat the front desk was making excuses and would,only give me 10% back.That was not enough with all the issues we had . never again will myfamily and I will stay at this hotel again.

10.0

Verified Hotel Guest

Exceptional

Business Traveler

03-31-2016

Pros: It was surprisingly comfortable, lovely aesthetically and a GREAT value, given moderate rate!!

Cons: I really liked EVERYTHING!

7.1

Carol

Good

family with young children

03-28-2016

Pros: It was close to a lot of things.

Cons: I wish I would have known the pool was closed. My grandkids bought swimming suits only to find we could not swim. It was very disappointing, but too late to cancel our reservation.

10.0

Lan

Exceptional

family with older children

03-27-2016

Pros: Location, cleanliness, comfort

Cons:

8.0

Jerren

Very Good

Family with Young Children

03-21-2016

Pros: We arrived late so we were tired. The front desk staff was kind and check in was smooth. The room was warm and a great place to sleep. Breakfast was nice.

Cons:

8.8

Cindy

Excellent

mature couple

03-21-2016

Pros: Great Staff. Clean room. The coffee was very good. Breakfast looked great, but as we were meeting family only had the coffee. Room was very nice, comfortable bed.

Cons: That the pool and the hot tub were out of service, this was a big reason we chose this hotel. We also had a few problems with the tv, but the staff fixed that.

7.5

Uta

Good

mature couple

03-17-2016

Pros: WThe room was very clean and the bed was very comfortable.

Cons: Some areas of the hotel need refurbishing and the carpets could use the vacuum.

1.0

Maryann

Very Poor

Traveling as Couple

03-08-2016

Pros: Good location

Cons: Disappointed as poo, & hot tub were unavailable due to remodel. Tv in room broken, Moved to new room, New room smelled of sewage, bed pillows 1/2 size. Asked hotel for discount due to problems. They said they could do nothing as we pre-paid

7.9

Ted

Good

solo traveller

03-06-2016

Pros: Check-in was quick and very courteous people at front desk both days.

Cons: Sink counter and bathroom very small. Room never got real warm from the heating unit. Wi-Fi somewhat slow at times.

10.0

William

Exceptional

young couple

03-06-2016

Pros: Everything

Cons: Extend the hours for the breakfast

7.0

Verified Hotel Guest

Good

Family with Young Children

03-01-2016

Pros: Close to where I needed to be

Cons: Pool wasn't functional

6.7

Kathriene

Pleasant

family with older children

03-01-2016

Pros:

Cons: No pool

5.0

Verified Hotel Guest

Fair

Family with Teens

02-29-2016

Pros: The maintenance shoveled me out of a snow drift.

Cons: Dirt by the wall under the curtains.

5.0

Frankly

Fair

family with older children

02-29-2016

Pros: The complementary breakfast was great, as was the location close to UofM.

Cons: Bed was pretty hard, air was very dry and no thermostat to tell what temperature it was set at in addition to the problem of trying to keep the fan on to allow for white noise to dampen the sound of people leaving their rooms (the latches were pretty noisy when closing them).

8.3

Lori

Very Good

family with older children

02-19-2016

Pros:

Cons: The hot tub was broken.

4.6

James

Disappointing

family with young children

02-19-2016

Pros: The room was clean.

Cons: The pool and jetted pool were not as good as they were the last time we stayed there. That was the one thing that brought us back to stay again.

9.2

Terry

Wonderful

mature couple

02-16-2016

Pros: Convenient to UM campus.

Cons: Jacuzzi was out of order and that was one of the main reasons I selected this hotel.

7.5

Sheri

Good

young couple

02-10-2016

Pros: Front desk staff were very friendly. Room was clean and comfortable. Good value overall.

Cons: The hot tub was out of order. Gym equipment was old and not in good condition. Children could be heard running up and down the walls closing the rooms doors loudly.

6.7

Tom

Pleasant

solo traveller

02-09-2016

Pros: It was convenient to the location of my ultimate destination

Cons: Everything was ok. The facility was just a little tired looking. Not dirty or shabby. Maybe in need of some sprucing up.

6.3

College

Pleasant

family with older children

01-30-2016

Pros: Very convenient to college we were visiting. Fairly good selection for breakfast

Cons: There was no hot water the first morning with no info from staff. Card key did not work upon returning to room in the afternoon.

9.2

Patricia

Wonderful

mature couple

01-26-2016

Pros: Wish I had used pool and hot tub. Seemed nice.

Cons: Bed a little too hard for me.

9.6

William

Exceptional

family with young children

01-26-2016

Pros: Very friendly and helpful staff.

Cons:

10.0

Kimberly

Exceptional

solo traveller

01-22-2016

Pros: Front desk people were great. Very helpful. I was given tissues when I ran out in my room. Very friendly staff.

Cons:

9.2

Carman

Wonderful

family with older children

01-19-2016

Pros: Staff where very accomodating upon arrival and assisted in changing room.

Cons: No notice of deposit required in case of smoking in room until arrival. Very upsetting for someone that uses a prepaid credit card and had to pay cash.

9.6

Ann

Exceptional

review category group of friends

01-15-2016

Pros: Staff was very friendly.

Cons: The pool was closed.

7.5

Jesse

Good

mature couple

01-14-2016

Pros: The room was comfortable and close to the U of M Medical Center.

Cons: The bed was too high and the toilet too low.

6.7

Remie

Pleasant

review category group of friends

01-10-2016

Pros: Rooms were small but nice

Cons: Pool was closed and the poop was the only reason we booked this hotel

6.0

Verified Hotel Guest

Pleasant

Business Traveler

01-09-2016

Pros: room was clean and linens were clean.

Cons: rooms were smaller than other comfort inns. Bathtub and shower were smaller. I was agitated to find no blind on the window that would block anyone from seeing up into our room at night or block the light outside the window. only a pair of sheer curtains.

7.9

Kristy

Good

solo traveller

01-08-2016

Pros: The beds were very comfortable and I did not hear highway noise even though it was near the highway. The room was clean.

Cons: The carpet in my room was shredding. The property is a bit dated

8.3

Paula

Very Good

young couple

12-27-2015

Pros: Great front desk, amazing breakfast, spacious room.

Cons:

9.6

Carl

Exceptional

mature couple

12-11-2015

Pros: Nice motel

Cons: Breakfast didn't start early enough for us having to leave by 6:30. Sign not real visible from the road.

Showing reviews 1 - 5 of 50