Comfort Inn & Suites University South

AAA Inspector Rating
8.7
Very Good
124 Guest Ratings
3501 S State St
Ann Arbor, MI 48108- Map It
Photos
X
AAA Inspector Notes
Modest-size rooms offer modern, stylish décor and 42-inch TVs with many high-definition channels. It's across the street from a large mall and a short drive to the university stadium. Smoke free premises. 92 units. 3 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-94 exit 177 (State St), just n, then just e. 3501 S State St 48108.
Pool
heated indoor.
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet laundry.
Terms
N

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 124 guests
Showing reviews 1 - 5 of 50
8.8
Nancy
Excellent
solo traveller
09-16-2016
Pros: Was given VIP status for the stay so used the concierge amenities (lounge, afternoon appetizers and breakfast). Room clean, nicely decorated, good sized.
Cons: The "green option" (not changing towels, beds etc) also meant that the maid didn't enter the room and replace missing items like shampoo, toilet paper, coffee or empty waste baskets. I wouldn't go green again. There should be a rate rebate when the stay is without housekeeping.
2.5
Jeanne
Poor
family with older children
09-03-2016
Pros: The front desk staffer tried to be helpful.
Cons: Our room (the second one) was coated in small white particulate matter because the window had been left open and it floated in from the construction. The desk was sticky and there were dead bugs and dust on the dresser. Who knows what else was there but it look like tiny bits of marijuana. The reason we were moved to a second room was because our first room had clearly housed smokers and the staff had tried to mask the odors with a sickly floral spray. It was nauseating and gave me a headache. Sadly the same sickly sweet "fragrance" permeated the hallways and lobby. In addition to the construction debris, the second room also had a GIGANTIC jacuzzi in bedroom complete with mirrors to the ceiling. We could live with the "romance package" but after the cleaning staff came through the next day and our room was not dusted or vacuumed, we checked out. Sadly we had booked a three day stay and had paid in advance. I tried to talk to the manager about our experience but she was "unavailable," even though she saw me standing there waiting. The front desk guy told me that she was aware of my concerns and had seen and heard me on their video tape. (He also told me that if I complained via social media or other platforms he would get blamed.) In the beginning Booking.com was attentive to our problem. However, once I provided full details of this poor property, they did not offer a refund other than $25. (I am not done with this yet.) I tried to rate this hotel as low as possible -- I would consider that a 0.0 I did not want to give the poor front desk guy who feared for his job a frowny face but otherwise the rating was 2.9 so I had to downgrade him in order to lower the rating. Beyond never staying a cut-rate chain hotel again, I will NEVER trust ratings from hotel resellers again because they are not accurate reflections of reality. Originally, I found this hotel on Trivago.
9.6
Paul
Exceptional
mature couple
08-19-2016
Pros: Breakfast was good and coffee was good.
Cons: Parking was not so good and lighting for areas of parking lot was not good
5.8
Rebecca
Okay
mature couple
08-18-2016
Pros: Staff pleasant and breakfast adequate.
Cons: Air conditioning unit was hardly working and the room was stuffy and clammy. We reported it to the desk but nothing could be done until next day. Might be a while before we return.
7.1
Mark
Good
mature couple
08-14-2016
Pros: Quiet. Nice breakfast
Cons: Front desk was bad at handling my payment choice & or options
Showing reviews 1 - 5 of 50