Holiday Inn Express & Suites Auburn Hills

AAA Inspector Rating
8.7
Excellent
81 Guest Ratings
3990 Baldwin Rd
Auburn Hills, MI 48326- Map It
Photos
X
AAA Inspector Notes
Modern rooms feature doorbells and large flat-panel TVs, while bathrooms offer marble vanities and bidets. Some guest rooms overlook a small nature marsh. Smoke free premises. 95 units. 4 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-75 exit 84B, just s. Adjacent to Great Lakes Crossing Outlets. 3990 Baldwin Rd 48326.
Pool
heated indoor.
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, area transportation-within 5 mi.
Terms
N

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 81 guests
Showing reviews 1 - 5 of 48
4.2
Anonymous
Disappointing
young couple
03-11-2017
Pros:
Cons: No hot water and hard bed
3.3
Tony_yang
Poor
solo traveller
02-12-2017
Pros: location was great and great.
Cons: It was under remodelling for breakfast room.
5.8
Jessica
Okay
young couple
01-30-2017
Pros: The Budaye thing on the toilet was great, the big shower and bathroom was good also the room space was good and roomy. Like that it had a pullout couch and the girl on nights at the front desk was great and very helpful. Location by the mall was very good. Very private and quiet where our room was which was a plus.
Cons: I did not like that there was someone's hair all over the shower and on a pillow and blanket. The front was under construction and looked small. The big problem was a rude cleaning staff the next morning before check out time came the cleaning lady woke us up knocking loudly. Also after that while naked getting out of the shower the cleaning lady then right at check out time did not knock and walked right in. There were zero do not disturb signs to hang out to prevent this either. The night before asked for an extended check out and the girl must not have put it in the system because it was not there and the cleaning lady was rude as we left said your 30-40 extra minutes to get your stuff together sure did last long! Also we went back after shopping to stay another night and they wanted a driver license copy to let my mom pay for a second night but she was far and did not have access to something to send it. Another thing I was not informed of was the 25 dollar charge for insidentals. That didn't become a issue but I was told it would come back onto my card the next day after check out but after 24 hours I asked why it still was not there and they said it took 3-5 buisness days which was not convenient for me. The lady that was manager wasn't very helpful or friendly during this process the next day (Saturday) so we ended up going next door to the Hampton inn and had a better easier experience. Also we were attending a birthday party at night called the front asked for a cab and they had a man call us back that was very shady and would not tell us a price to go over across to bar Louie which would have been a 6.00 uber ride and 5.00 cab ride and this man told us 25.00!!!! We did not use him but apparently he has a card at the front desk and he did not sound safe or accurate. We then just called a regular cab and they were 5.00 and very timely and very helpful and nice.
10.0
Walter
Exceptional
young couple
01-06-2017
Pros: the location to the mall, the hot breakfast and friendly staff, I cannot recall a more warm welcome in recent travelling when I registered
Cons: For some reason I thought pool was heated, but could be my error, however, water a little cool, hot tub could be touch warmer, keeping in mind I am a senior :) :)
7.5
Michelle
Good
family with young children
01-01-2017
Pros: Great location to shopping outlet.facilities clean and friendly staff.
Cons: Beds squeaked and room not made up one day during our stay.
Showing reviews 1 - 5 of 48