Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Located just off the expressway, this handsome brick building sits adjacent to a family-style restaurant. Guest rooms are spacious with pod-style coffeemakers and wireless-enabled radios. A manager's evening reception is held Tuesday and Wednesday.
Smoke free premises. 78 units. 3 stories, interior corridors.
Pros: Good clean property and guest rooms. There is a fireplace in the lobby.
Cons: One of the main power outlets at the work desk had a short in it.
6.0
Anonymous
Pleasant
08-11-2017
Pros: A clean room and friendly staff. Brief interactions with staff when necessary and an expedited check in/out process.
Cons: The door to the room was a bit short allowing quite a bit of light to shine underneath. Nothing a folded towel couldn't fix, however.
9.2
Anonymous
Wonderful
08-13-2017
Pleasant stay...no problems.
Pros: Room was clean, comfortable, and furnished nicely. The staff from desk clerk, to cleaning ladies, to woman putting away breakfast foods and cleaning up breakfast area were all quite friendly. When we checked in the clerk told to us to help ourselves to coffee, tea, or some fruit. She also told us where the pool and fitness center were located. The hotel and room were quiet and we slept well. They even let us check out at 11:30 instead of 11:00.
Cons: I had requested a quiet room away from the elevator, however our room was right by the elevator. We asked if there was another option, but she said people feel the side by the highway is more noisey, but kindly told us our options. We chose to keep the room by the elevator and it was actually fine. The elevator itself was a bit clunky and loud.
6.7
Anonymous
Pleasant
07-31-2017
The beds were comfy and...
Pros: We really liked the beds. Very comfortable.
Cons: The bathroom was a little hard to use. It was very small with door that took up a lot of the room. Light was flashing on and off. No comfy chair to sit in. Evidently there had been one there next to a floor lamp. Very bare bones room. TV had a very small screen. Next time we visit the area, we will try another hotel.
6.3
Anonymous
Pleasant
07-27-2017
Suite Not Sweet
Pros: Hotel canceled first night without a problem. The staff was friendly.
Cons: The lock on the door was not repaired properly. It looked like the room had been broken in to. I switched rooms for the remainder of stay.
6.7
Anonymous
Pleasant
07-26-2017
Ok. Price ok.
Pros:
Cons: Air conditioning units so annoying.
9.2
Anonymous
Wonderful
07-06-2017
Benton harbour
Pros: Was clean and very comfortable
Cons: No hot tub only a pool
10.0
Anonymous
Exceptional
07-06-2017
Friendliest hotel in Benton Harbor
Pros: The front desk staff was amazing. They went above and beyond. We felt welcomed to stay in the lobby one night with friends. The breakfast stayed very well stocked and had lots of options.
Cons: The pool was freezing. We spoke to the front desk and they said it actually was supposed to be heated and called in a work order. We didn't check it out the next day to see if it had been fixed.
7.5
Anonymous
Good
06-19-2017
My air didn't work good...
Pros:
Cons: Too many dogs
10.0
Anonymous
Exceptional
05-22-2017
Exceptional
Pros: Cinnamon Rolls are worth the stay.
Cons:
7.5
Anonymous
Good
04-17-2017
Could have been better.....
Pros:
Cons: When we arrived to check in, someone had thrown up (a little but definitely visible) in the main area and it had not been cleaned up. Also the next day when getting into the elevator on the main floor it was very wet outside and also inside the elevator (which is right by the swimming pool but I still don't know how that much water could have come from there). We had three rooms and two of the people had trouble entering their rooms with their cards at one time. When problems were reported employees were very nice and helpful.
9.6
Anonymous
Exceptional
03-31-2017
Exceptional
Pros:
Cons: The noise from the highway
5.4
Anonymous
Fair
03-20-2017
Decent but never again for...
Pros: I could hook my computer up to the tv.
Cons: I did not like the fact it wasn't stated that they had an ant issue. Also, there was a problem with bed hugs as well. I will never stay at that hotel again.
7.5
Anonymous
Good
03-06-2017
Great Staff
Pros: Nice staff, clean rooms, great breakfast and good location for me.
Cons: Reserved room with debit card and planned to pay cash for our stay upon arrival which wasn't a problem but when I checked in I was imfored that you had to have actual credit card to put on file to stay. We came up with a solution, and everything worked out. Also I booked a double room, double bed room which turned out to only be a one room with double beds. The title of that room need to be changed. I was thinking it had like a second room with a small sitting area because double means two and it described as a double room. The hotel actually upgraded my room which was very nice of them. Overall our stay was very nice. Thanks Benton Harbor Holiday Inn
2.5
Anonymous
Poor
01-23-2017
Bad never again
Pros: Nothing
Cons: Everything
9.2
Anonymous
Wonderful
01-09-2017
Made a sad trip (memorial...
Pros: Very clean, quiet
Cons: Construction on the main floor.
Too warm in the room
8.3
Anonymous
Very Good
12-28-2016
We enjoyed the easy access...
Pros: Very helpful staff; nice breakfast. The location allowed us to see Lake Michigan and get to Niagara Falls by evening.
Cons: Firmer mattress would have helped, cotton sheets would have helped as well.
10.0
Anonymous
Exceptional
10-11-2016
Exceptional
Pros: Overall great experience
Cons:
9.6
Anonymous
Exceptional
09-19-2016
No problems.
Pros: Great breakfast!
Cons: Entrance sign should be bigger.
6.3
Anonymous
Pleasant
08-06-2016
hararassment
Pros: Very clean
Cons: African American staff on late Friday 8/05/16 going into early Saturday was soliciting me for money. Gave me her phone number and said she was off on Wednesday and said she was 31 years old. Had curly type off red hair style Spoke to fiance about this and spoke to manager I believe named Kyle.fiance then reported that this woman was making remarks on her body such as how her thighs and hips were. We are considering allowing our attorney to file harrassment charges against her for she asked why I didn't call her and gestered to the cameras and said they be in me...you will find this true for Sunday August 31 from 2 to 4 p.m...she was trying to give me her address as she passed it to me..then her phone number..
6.7
Anonymous
Pleasant
08-01-2016
Pleasant
Pros: The carpet in front of refrigerator was wet
Cons:
5.0
Anonymous
Fair
07-30-2016
Passable
Pros:
Cons: My wedding ring came missing I called many times and got no call back.
7.1
Anonymous
Good
07-17-2016
Comfortable
Pros: The rooms were cleaned each day. Also liked the breakfast and the evenings when food was served.
Cons: I found some bugs in the room. Also a pair of brand new shows came up missing during the time the room was cleaned on Wednesday 7/13/16. I did report this but have not heard anything back yet.
8.8
Anonymous
Excellent
07-16-2016
No complaints. very clean and...
Pros: The chinese food dinner was great and a nice surprise
Cons:
9.2
Anonymous
Wonderful
07-02-2016
Superb
Pros: The employee who checked us in made sure we could take advantage of the free dinner. She also signed us up for reward points. Her first name is Spring.
Cons:
7.5
Anonymous
Good
06-14-2016
OK property but nothing to...
Pros: Location
Cons: Older property ... usually stay at Holiday Inn Express in St. Joe's which has newer amenities.
7.5
Anonymous
Good
05-16-2016
Nice stay and I will...
Pros: Very comfortable bed and clean bathroom.
Cons: Noisy people placed in a different end of the hotel. Children stumping most of the evening and loud talking, bumping the walls.
10.0
Anonymous
Exceptional
05-03-2016
excellent
Pros: Clean rooms, comfortable, friendly staff and excellent breakfast.
Cons: Clean room
7.1
Anonymous
Good
04-27-2016
I should have a discount...
Pros: The bed was good, also, the inside pool, Jacuzzi and breakfast.
Cons: Most of the channels on TV you have to pay to watch. Besides, so annoying, you could not change the channels laid in your bed. The remote control just works if you go close to the TV. The housekeeper did not put soap, or coffee refills.
9.2
Anonymous
Wonderful
04-12-2016
Good Clean Stay
Pros: Great breakfast/good variety, clean comfortable room, nice smiling staff, pool/hot tub temps were good and easy check in/out.
Cons: Loud messy people in pool area, looked like teenagers without parental supervision wish staff would of monitored the activity better and at 7:30am a man was drinking beer in the breakfast area. He had 5 empty bottles in front of him working on 6. Wish the front desk would of did something about it considering I had small children with me. Coming from a customer service background a quick walk around to let people know your there will prevent people from acting up and that you care even if they dont.
6.7
Anonymous
Pleasant
03-16-2016
Pleasant
Pros:
Cons: Thanks staff is rude and nosey. Counting the kids at the pool and asking their age when there is a parent there to supervise.
8.3
Anonymous
Very Good
01-12-2016
Clean facility, nagging, annoying staff
Pros: What I liked most about our stay is the rooms. Very comfortable and clean. Breakfast was the usual continental free breakfast so that was fine.
Cons: I didn't like the staff that checked us in. They were pleasant at first, then our kids went down to swim in the pool and the front desk called our room and said "are those your kids in the pool?!" I said some are, and they said "well there needs to be an adult with them to swim" I said well how old does the adult have to be to accompany them? They said "17". I said well our twin boys down there are 17. They replied "Oh". It just came off as if it was a burden for our kids to be there. I can see if they were causing issues. It was just rude and put a damper on our fun time.
10.0
Anonymous
Exceptional
12-15-2015
Exceptional
Pros: Everything
Cons:
10.0
Anonymous
Exceptional
11-24-2015
Inexpensive yet convenient
Pros: Breakfast was great
Cons: Everything was good
10.0
Anonymous
Exceptional
11-01-2015
Great value and personal
Pros: They really care
Management is there
Checking with guests and doing all they can for yoi
Cons:
7.9
Anonymous
Good
10-27-2015
Good
Pros:
Cons: The staff could not speak english and not very helpful
10.0
Anonymous
Exceptional
10-22-2015
Exceptional
Pros: Excellent breakfast.
Breakfast room employee was most courteous and helpful.
Cons:
10.0
Anonymous
Exceptional
09-28-2015
Wonderful Wine Weekend!!
Pros: Comfy beds, super clean, great breakfast, & getting to meet Mona, who runs the breakfast area. She is absolutely wonderful!!
Cons:
10.0
Anonymous
Exceptional
08-19-2015
Great stat!
Pros: Facilities were clean, the staff were courteous and helpful.
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