Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Located just off the expressway, this handsome brick building sits adjacent to a family-style restaurant. Guest rooms are spacious with pod-style coffeemakers and wireless-enabled radios. A manager's evening reception is held Tuesday and Wednesday.
Smoke free premises. 78 units. 3 stories, interior corridors.
Pros: The location was great for how close it was to St. Joseph and the interstate. Very friendly staff at the front desk. Breakfast was good.
Cons: Bathroom was small for the size of the room
6.0
Verified Hotel Guest
Pleasant
Solo Traveler
04-13-2018
Pros: A clean room and friendly staff. Brief interactions with staff when necessary and an expedited check in/out process.
Cons: The door to the room was a bit short allowing quite a bit of light to shine underneath. Nothing a folded towel couldn't fix, however.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: Beds VERY comfortable
Cons: Too expensive for staying at a holiday inn express that's right off the highway
8.0
Michele
Very Good
Traveling as Couple
04-13-2018
Pros: Upon our arrival, front desk worker, was excellent, perfect balance between professional and personal
Cons: Definitely need better signage at end of drive
9.0
Dohun
Wonderful
Business Traveler
04-13-2018
Pros: Quiet
Cons: None
7.9
Anonymous
Good
young couple
04-09-2018
Good
Pros:
Cons:
2.5
Denise
Poor
family with young children
03-29-2018
Not good at all!
Pros: Nothing
Cons: The room had roaches and when I informed staff, only Ms. Newman acted. The staff took and replaced the soiled towels; however, nothing else was done. Trash, bed, tub nothing... I was highly disappointed for it to be a Holiday Inn.
8.3
Brittany
Very Good
review category group of friends
03-26-2018
Very good
Pros: fantastic service from the staff. clean room.
Cons:
9.6
Kristie
Exceptional
young couple
03-16-2018
Relaxing and quiet weekend!
Pros: The room was very comfortable. Bed was amazing! The pool was very warm and relaxing as well. The floor we were on was very quiet.
Cons: The heater in our room didn't seem to be working properly it would blow out really cold air instead of warm air and we would have to shut it off and restart it. The fan in the bathroom didn't seem to work very well either. The room did not have black out curtains like it said in the description so you get blinded by the sun first thing in the morning and I'm pretty sure people can see in your windows at night.
7.5
Marilyn
Good
young couple
03-07-2018
Good
Pros:
Cons:
10.0
Diamond
Exceptional
family with young children
02-26-2018
Exceptional
Pros:
Cons:
8.3
Michael
Very Good
young couple
02-21-2018
Very good
Pros:
Cons:
10.0
Anna
Exceptional
young couple
02-20-2018
Exceptional
Pros:
Cons:
10.0
Jane
Exceptional
young couple
02-16-2018
Exceptional
Pros: very clean
Cons: We should of gotten a discount we were in town for a furernal
7.1
Tiffany
Good
young couple
01-09-2018
Great stay
Pros: It was nice and quiet. The room was clean and everyone was nice.
Cons: The bed was not firm it made our backs hurt
9.2
Deanna
Wonderful
family with young children
01-07-2018
Very clean, organized and comfortable
Pros: The room was very organized and clean. I felt very safe and comfortable here
Cons: Although 99% of the room was clean, the only thing that I did not like was the fact that the face towel had what looked like makeup stains. I know that makeup is very hard to get off, but that grossed my mom and I out. Everything was perfect!
10.0
Anthony
Exceptional
young couple
01-02-2018
Successful
Pros: It was great
Cons: I️ like everything
6.7
Jane
Pleasant
young couple
01-01-2018
Overall it was quiet and...
Pros: I like the way the housekeepers was polite and it was a very quick process to get in my room.
Cons: My tub had huge amounts of hair in it....my pillow was nasty with coffee spills on it and the counter top had a thick coat of dust on it. Also I asked for a 2nd floor closer to the pool and I was on the opposite end.
7.5
Anonymous
Good
family with young children
12-19-2017
Good
Pros:
Cons:
9.6
John
Exceptional
young couple
12-14-2017
Exceptional
Pros:
Cons:
8.8
Bobbie
Excellent
family with young children
11-26-2017
Fabulous
Pros:
Cons:
10.0
Frank
Exceptional
young couple
11-21-2017
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
mature couple
10-17-2017
Good
Pros:
Cons:
8.8
Rob
Excellent
solo traveller
10-16-2017
For the money this was...
Pros: housekeeping did a great job on the room. room was very comfortable and well equipped. Parking was good. Room was quiet though next to highway. The dining area was nicely kept EXEPT for some exceptions..................not below
Cons: I was totally repulsed day one by seeing gnats in the dining area. I can deal w a bug here and there, but there were enough to tell me they had an issue. During breakfast I went for an english muffin and saw the gnats inside the bread dispenser. Thats when I decided to have oatmeal from a sealed container. That was my ONLY breakfast in there. I went out rest of week. I had NO other complaints about this facility.
7.5
Exie
Good
review category group of friends
10-15-2017
Good
Pros: Room was clean and nice. Loved the in room coffee maker
Cons:
10.0
Anonymous
Exceptional
young couple
10-05-2017
Exceptional
Pros: The remote control for the tv didn't work and there was no other way to turn it on. This date coincided with the hurricane hitting the Gulf Coast and we were concerned about family members living in that area and wanted to keep informed of happenings with the news. The desk clerk very graciously moved us to another room which was GREATLY APPRECIATED!!!!!
Also the proximity to the Bob Evans restaurant for dinner was great!
Cons:
7.5
Robert
Good
young couple
09-19-2017
Good
Pros:
Cons:
7.9
Jack
Good
young couple
09-15-2017
It was a good location...
Pros:
Cons:
4.6
Anonymous
Disappointing
solo traveller
09-14-2017
Disappointing
Pros: The front desk clerk at check in was very good, professional and helpful
Cons: Dirty, run down condition,
10.0
Anonymous
Exceptional
family with young children
09-11-2017
Great Place
Pros:
Cons:
5.0
Anonymous
Fair
mature couple
09-11-2017
Passable
Pros:
Cons:
9.2
Janna
Wonderful
review category group of friends
09-08-2017
Good stopover while traveling.
Pros: Close to highway, good dog walking area, comfortable night's sleep.
Cons: Price was high.
9.6
Anonymous
Exceptional
family with young children
09-05-2017
Mini Vaca
Pros: Very clean, comfy, and nice!!!
Cons: Kinda pricey.
9.6
Anonymous
Exceptional
solo traveller
08-28-2017
Exceptional
Pros: Great locations very good hospitality
Cons: No complaint
9.2
Diane
Wonderful
young couple
08-22-2017
Location and hotel were good....
Pros: The cinnamon rolls were thick and warm with yummy glaze! Good variety of healthy breakfast choices.
Cons: Since we spent most of our day sightseeing, we paid quite a bit of $$$ for just sleeping and using the shower.
9.2
Joanie
Wonderful
solo traveller
08-13-2017
Pleasant stay...no problems.
Pros: Room was clean, comfortable, and furnished nicely. The staff from desk clerk, to cleaning ladies, to woman putting away breakfast foods and cleaning up breakfast area were all quite friendly. When we checked in the clerk told to us to help ourselves to coffee, tea, or some fruit. She also told us where the pool and fitness center were located. The hotel and room were quiet and we slept well. They even let us check out at 11:30 instead of 11:00.
Cons: I had requested a quiet room away from the elevator, however our room was right by the elevator. We asked if there was another option, but she said people feel the side by the highway is more noisey, but kindly told us our options. We chose to keep the room by the elevator and it was actually fine. The elevator itself was a bit clunky and loud.
3.8
Jeremy
Poor
family with young children
08-11-2017
The room that we reserved...
Pros: Essentially, the only positive was that the breakfast was decent.
Cons: The bathroom had no exhaust fan, therefore, the entire room was warm andhumid after 4 people showered after a day at the beach. Due to this,there was no point in styling/curling hair in the bathroom, yetthere was no other convenient place in the room to do this - nowhere toset anything down and terrible lighting. The worst was this: we bookedour room through Booking.com as it was stated to have 2 double beds plusa sofa bed. I confirmed this multiple times during the online bookingprocess. When we checked in, however, the staff stated that no such roomexisted at their property!!! Will never use Booking.com again.
9.6
John
Exceptional
family with young children
08-11-2017
Exceptional
Pros:
Cons:
8.8
Anonymous
Excellent
young couple
08-06-2017
Fabulous
Pros:
Cons:
4.2
Anonymous
Disappointing
young couple
08-03-2017
Disappointing
Pros: The location and breakfast were ok.
Cons: Requested feather free room for allergies. Two pillows were but other two were feather ones. Asked to have changed and were told IGH does not have feather pillows. We explained pulled cases off and tag states 100% goose down feather. Then told someone would change them. Never happened and next day told that can't find any and that's all they can do. The bed and couch also very uncomfortable lower quality no where near as nice as other Holiday Inn Express locations we stayed in on same trip.
6.7
Sandra
Pleasant
young couple
07-31-2017
The beds were comfy and...
Pros: We really liked the beds. Very comfortable.
Cons: The bathroom was a little hard to use. It was very small with door that took up a lot of the room. Light was flashing on and off. No comfy chair to sit in. Evidently there had been one there next to a floor lamp. Very bare bones room. TV had a very small screen. Next time we visit the area, we will try another hotel.
6.3
Deborah
Pleasant
family with young children
07-27-2017
Suite Not Sweet
Pros: Hotel canceled first night without a problem. The staff was friendly.
Cons: The lock on the door was not repaired properly. It looked like the room had been broken in to. I switched rooms for the remainder of stay.
6.7
Drenda
Pleasant
young couple
07-26-2017
Ok. Price ok.
Pros:
Cons: Air conditioning units so annoying.
9.2
Sheila
Wonderful
young couple
07-06-2017
Benton harbour
Pros: Was clean and very comfortable
Cons: No hot tub only a pool
10.0
Danielle
Exceptional
family with young children
07-06-2017
Friendliest hotel in Benton Harbor
Pros: The front desk staff was amazing. They went above and beyond. We felt welcomed to stay in the lobby one night with friends. The breakfast stayed very well stocked and had lots of options.
Cons: The pool was freezing. We spoke to the front desk and they said it actually was supposed to be heated and called in a work order. We didn't check it out the next day to see if it had been fixed.
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