Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Located just off the expressway, this handsome brick building sits adjacent to a family-style restaurant. Guest rooms are spacious with pod-style coffeemakers and wireless-enabled radios. A manager's evening reception is held Tuesday and Wednesday.
Smoke free premises. 78 units. 3 stories, interior corridors.
Cons: The breakfast was not up par compared to other hotels I've visited
8.0
Verified Hotel Guest
Very Good
Solo Traveler
10-20-2017
Pros: The hotel was fantastic for the price that was paid. The room was clean and spacious.
Cons: My room was right next to the area where they serve breakfast so although I went to sleep at 11:00, I was woke up at 3:45AM from all the loud banging. It continued throughout the night and made my stay less than pleasant.
8.0
Verified Hotel Guest
Very Good
Family with Young Children
10-20-2017
Pros:
Cons: The wall is thin. Can hear upstairs customer walking all night
7.5
Anonymous
Good
mature couple
10-17-2017
Good
Pros:
Cons:
8.8
Rob
Excellent
solo traveller
10-16-2017
For the money this was...
Pros: housekeeping did a great job on the room. room was very comfortable and well equipped. Parking was good. Room was quiet though next to highway. The dining area was nicely kept EXEPT for some exceptions..................not below
Cons: I was totally repulsed day one by seeing gnats in the dining area. I can deal w a bug here and there, but there were enough to tell me they had an issue. During breakfast I went for an english muffin and saw the gnats inside the bread dispenser. Thats when I decided to have oatmeal from a sealed container. That was my ONLY breakfast in there. I went out rest of week. I had NO other complaints about this facility.
7.5
Exie
Good
review category group of friends
10-15-2017
Good
Pros: Room was clean and nice. Loved the in room coffee maker
Cons:
10.0
Anonymous
Exceptional
young couple
10-05-2017
Exceptional
Pros: The remote control for the tv didn't work and there was no other way to turn it on. This date coincided with the hurricane hitting the Gulf Coast and we were concerned about family members living in that area and wanted to keep informed of happenings with the news. The desk clerk very graciously moved us to another room which was GREATLY APPRECIATED!!!!!
Also the proximity to the Bob Evans restaurant for dinner was great!
Cons:
7.5
Robert
Good
young couple
09-19-2017
Good
Pros:
Cons:
7.9
Jack
Good
young couple
09-15-2017
It was a good location...
Pros:
Cons:
4.6
Anonymous
Disappointing
solo traveller
09-14-2017
Disappointing
Pros: The front desk clerk at check in was very good, professional and helpful
Cons: Dirty, run down condition,
10.0
Anonymous
Exceptional
family with young children
09-11-2017
Great Place
Pros:
Cons:
5.0
Anonymous
Fair
mature couple
09-11-2017
Passable
Pros:
Cons:
9.2
Janna
Wonderful
review category group of friends
09-08-2017
Good stopover while traveling.
Pros: Close to highway, good dog walking area, comfortable night's sleep.
Cons: Price was high.
9.6
Anonymous
Exceptional
family with young children
09-05-2017
Mini Vaca
Pros: Very clean, comfy, and nice!!!
Cons: Kinda pricey.
9.6
Anonymous
Exceptional
solo traveller
08-28-2017
Exceptional
Pros: Great locations very good hospitality
Cons: No complaint
9.2
Diane
Wonderful
young couple
08-22-2017
Location and hotel were good....
Pros: The cinnamon rolls were thick and warm with yummy glaze! Good variety of healthy breakfast choices.
Cons: Since we spent most of our day sightseeing, we paid quite a bit of $$$ for just sleeping and using the shower.
9.2
Joanie
Wonderful
solo traveller
08-13-2017
Pleasant stay...no problems.
Pros: Room was clean, comfortable, and furnished nicely. The staff from desk clerk, to cleaning ladies, to woman putting away breakfast foods and cleaning up breakfast area were all quite friendly. When we checked in the clerk told to us to help ourselves to coffee, tea, or some fruit. She also told us where the pool and fitness center were located. The hotel and room were quiet and we slept well. They even let us check out at 11:30 instead of 11:00.
Cons: I had requested a quiet room away from the elevator, however our room was right by the elevator. We asked if there was another option, but she said people feel the side by the highway is more noisey, but kindly told us our options. We chose to keep the room by the elevator and it was actually fine. The elevator itself was a bit clunky and loud.
3.8
Jeremy
Poor
family with young children
08-11-2017
The room that we reserved...
Pros: Essentially, the only positive was that the breakfast was decent.
Cons: The bathroom had no exhaust fan, therefore, the entire room was warm andhumid after 4 people showered after a day at the beach. Due to this,there was no point in styling/curling hair in the bathroom, yetthere was no other convenient place in the room to do this - nowhere toset anything down and terrible lighting. The worst was this: we bookedour room through Booking.com as it was stated to have 2 double beds plusa sofa bed. I confirmed this multiple times during the online bookingprocess. When we checked in, however, the staff stated that no such roomexisted at their property!!! Will never use Booking.com again.
9.6
John
Exceptional
family with young children
08-11-2017
Exceptional
Pros:
Cons:
8.8
Anonymous
Excellent
young couple
08-06-2017
Fabulous
Pros:
Cons:
4.2
Anonymous
Disappointing
young couple
08-03-2017
Disappointing
Pros: The location and breakfast were ok.
Cons: Requested feather free room for allergies. Two pillows were but other two were feather ones. Asked to have changed and were told IGH does not have feather pillows. We explained pulled cases off and tag states 100% goose down feather. Then told someone would change them. Never happened and next day told that can't find any and that's all they can do. The bed and couch also very uncomfortable lower quality no where near as nice as other Holiday Inn Express locations we stayed in on same trip.
6.7
Sandra
Pleasant
young couple
07-31-2017
The beds were comfy and...
Pros: We really liked the beds. Very comfortable.
Cons: The bathroom was a little hard to use. It was very small with door that took up a lot of the room. Light was flashing on and off. No comfy chair to sit in. Evidently there had been one there next to a floor lamp. Very bare bones room. TV had a very small screen. Next time we visit the area, we will try another hotel.
6.3
Deborah
Pleasant
family with young children
07-27-2017
Suite Not Sweet
Pros: Hotel canceled first night without a problem. The staff was friendly.
Cons: The lock on the door was not repaired properly. It looked like the room had been broken in to. I switched rooms for the remainder of stay.
6.7
Drenda
Pleasant
young couple
07-26-2017
Ok. Price ok.
Pros:
Cons: Air conditioning units so annoying.
9.2
Sheila
Wonderful
young couple
07-06-2017
Benton harbour
Pros: Was clean and very comfortable
Cons: No hot tub only a pool
10.0
Danielle
Exceptional
family with young children
07-06-2017
Friendliest hotel in Benton Harbor
Pros: The front desk staff was amazing. They went above and beyond. We felt welcomed to stay in the lobby one night with friends. The breakfast stayed very well stocked and had lots of options.
Cons: The pool was freezing. We spoke to the front desk and they said it actually was supposed to be heated and called in a work order. We didn't check it out the next day to see if it had been fixed.
9.2
Tenille
Wonderful
solo traveller
06-25-2017
Nice and clean room off...
Pros:
Cons:
7.5
Joann
Good
solo traveller
06-19-2017
My air didn't work good...
Pros:
Cons: Too many dogs
10.0
Dennis
Exceptional
solo traveller
05-22-2017
Exceptional
Pros: Cinnamon Rolls are worth the stay.
Cons:
7.5
Samo
Good
solo traveller
05-10-2017
Good
Pros:
Cons:
10.0
Linda
Exceptional
solo traveller
05-04-2017
Exceptional
Pros:
Cons:
7.5
Linette
Good
young couple
04-21-2017
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
04-18-2017
Exceptional
Pros:
Cons:
7.5
Joseph
Good
family with young children
04-17-2017
Could have been better.....
Pros:
Cons: When we arrived to check in, someone had thrown up (a little but definitely visible) in the main area and it had not been cleaned up. Also the next day when getting into the elevator on the main floor it was very wet outside and also inside the elevator (which is right by the swimming pool but I still don't know how that much water could have come from there). We had three rooms and two of the people had trouble entering their rooms with their cards at one time. When problems were reported employees were very nice and helpful.
10.0
Tomekca
Exceptional
young couple
04-12-2017
Exceptional
Pros:
Cons:
9.6
Becky
Exceptional
solo traveller
03-31-2017
Exceptional
Pros:
Cons: The noise from the highway
5.4
Khadijah
Fair
family with young children
03-20-2017
Decent but never again for...
Pros: I could hook my computer up to the tv.
Cons: I did not like the fact it wasn't stated that they had an ant issue. Also, there was a problem with bed hugs as well. I will never stay at that hotel again.
7.5
Nika
Good
family with young children
03-06-2017
Great Staff
Pros: Nice staff, clean rooms, great breakfast and good location for me.
Cons: Reserved room with debit card and planned to pay cash for our stay upon arrival which wasn't a problem but when I checked in I was imfored that you had to have actual credit card to put on file to stay. We came up with a solution, and everything worked out. Also I booked a double room, double bed room which turned out to only be a one room with double beds. The title of that room need to be changed. I was thinking it had like a second room with a small sitting area because double means two and it described as a double room. The hotel actually upgraded my room which was very nice of them. Overall our stay was very nice. Thanks Benton Harbor Holiday Inn😊
2.5
Solona
Poor
young couple
01-23-2017
Bad never again
Pros: Nothing
Cons: Everything
9.2
Marilyn
Wonderful
young couple
01-09-2017
Made a sad trip (memorial...
Pros: Very clean, quiet
Cons: Construction on the main floor.
Too warm in the room
8.3
David
Very Good
family with young children
12-28-2016
We enjoyed the easy access...
Pros: Very helpful staff; nice breakfast. The location allowed us to see Lake Michigan and get to Niagara Falls by evening.
Cons: Firmer mattress would have helped, cotton sheets would have helped as well.
5.8
Ryan
Okay
young couple
12-14-2016
Okay
Pros:
Cons:
10.0
Richard
Exceptional
review category group of friends
10-11-2016
Exceptional
Pros: Overall great experience
Cons:
9.6
Richard
Exceptional
young couple
09-19-2016
No problems.
Pros: Great breakfast!
Cons: Entrance sign should be bigger.
5.4
David
Fair
young couple
09-08-2016
Passable
Pros:
Cons:
10.0
Jesus
Exceptional
young couple
09-05-2016
Exceptional
Pros:
Cons:
6.3
Saturnino
Pleasant
family with young children
08-06-2016
hararassment
Pros: Very clean
Cons: African American staff on late Friday 8/05/16 going into early Saturday was soliciting me for money. Gave me her phone number and said she was off on Wednesday and said she was 31 years old. Had curly type off red hair style Spoke to fiance about this and spoke to manager I believe named Kyle.fiance then reported that this woman was making remarks on her body such as how her thighs and hips were. We are considering allowing our attorney to file harrassment charges against her for she asked why I didn't call her and gestered to the cameras and said they be in me...you will find this true for Sunday August 31 from 2 to 4 p.m...she was trying to give me her address as she passed it to me..then her phone number..
6.7
Michelle
Pleasant
family with older children
08-01-2016
Pleasant
Pros: The carpet in front of refrigerator was wet
Cons:
5.0
Manuel
Fair
solo traveller
07-30-2016
Passable
Pros:
Cons: My wedding ring came missing I called many times and got no call back.
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