Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Contemporary, spacious guest suites include medium wood colored accents, custom photography artwork and separate seatings areas. This property is just a short drive to downtown attractions.
Smoke free premises. 78 units. 3 stories, interior corridors. Accessibility (Call).
Pros: Awesome in every category! I have staye in $--- per night hotels that were not as McEnroe as this hotel!
Cons: The view
8.0
Anonymous
Very Good
08-11-2017
Pros: Quiet, easy access, friendly staff
Cons: No
6.0
Anonymous
Pleasant
08-11-2017
Pros: Non smoking and the breakfast was great.
Cons: Television barely worked and the wifi was spotty. The pool was too cold
9.2
Anonymous
Wonderful
08-07-2017
Superb
Pros:
Cons: The staff in the kitchen area for continental breakfast.........Need to extend breakfast hours. They were not the nicest.
8.3
Anonymous
Very Good
08-01-2017
Very nice and renovated.
Pros: I worry when I stay at hotels that allow pets, but the inside of the hotel was VERY nice. Smelled fresh and was updated. It was great to have 2 beds and a pullout so each of my children and I could have our own bed. The staff was very friendly. Breakfast was well appointed with pancakes, waffles, and eggs and meat. We would definitely stay there again.
Cons: The stairway could have used a cleaning, it smelled like someone dropped a beer in it. Also smoking was allowed right outside the side door but it was manageable.
9.6
Anonymous
Exceptional
07-30-2017
Best hotel we have stayed...
Pros: The price was very reasonable. Very clean. Nice sized bathroom. Suite was roomy. Many newer hotels totally lack sound proofing. This was very quiet. We never heard our neighbors. Excellent free breakfasts
Cons: No complaints
8.8
Anonymous
Excellent
07-25-2017
Nice, quiet hotel, clean amenities...
Pros: Location close to Pine Rest hospital, nice and comfortable amenities
Cons: Breakfast was abundant but consisted of 95 % standard processed foods, except for a few fruit, no vegetables.
9.6
Anonymous
Exceptional
07-10-2017
In Time of Need Comfort...
Pros: The King size bed was very comfortable. The full size not quite as comfy. We had to secure lodging at a hotel due to a power outage caused by a storm in our area. The staff was friendly, helpful and more than accommodating. We had to take our pet with us as well, and the pet friendly rooms are just that! Hilary, one of the front desk attendants was extremely helpful and cheerful.
Cons: My elderly parents were with me and we did not think to ask for an accessible room. It may be helpful in the future to keep a toilet seat riser or over the toilet commode to help those who cannot get up off the standard size toilet. I did go out and purchase one for them which made their stay much more manageable.
8.3
Anonymous
Very Good
06-27-2017
Good location
Pros:
Cons: Bed could have been more firm. Requested extra pillows, but hotel was out and they could not accommodate. Not the end the world, but it w have been nice.
Cons: The breakfast could have been better ! Eggs were gritty and bread stale
8.8
Anonymous
Excellent
06-16-2017
Very nice, but FIX THE...
Pros: I went there to check out American RV, specifically rental RV's for a future road trip. The place was clean, updated, pet friendly, and surprisingly quiet given proximity to highway.
Cons: The lock on the back door was not working. It needs to be fixed soon. It was open at 2 am even when the main door was locked. What is up with that? Please fix the lock. Security matters.
9.6
Anonymous
Exceptional
06-07-2017
Quiet and comfortable place to...
Pros: The bed was comfortable. Breakfast had a good variety. Great location...very accessible to expressway. Away from the bustle of the city proper.
Cons: The size of the room was small. The pool was small as well.
9.2
Anonymous
Wonderful
05-15-2017
Nice, clean and confortable hotel...
Pros: Everything is perfect
Cons:
9.6
Anonymous
Exceptional
05-02-2017
Very busy & full of...
Pros: Your properties are always exactly what I expect. I enjoy knowing ahead of time what I will be getting. This stay was for our Granddaughter's college graduation & the staff worked with me on a late check out which I truly appreciated.
Cons: nothing in this column
10.0
Anonymous
Exceptional
04-14-2017
Exceptional
Pros: Comfortable beds
Cons:
9.2
Anonymous
Wonderful
04-09-2017
Clean and updated
Pros: Very clean and updated. Felt very comfortable
Cons: The view was less than desirable but was mostly there just to sleep.
9.6
Anonymous
Exceptional
04-06-2017
Great place for the money!...
Pros: They had a hot breakfast with eggs and cheese and Canadian bacon. Pancakes and waffle maker with two choices of batter. Plus all the other continental breakfast choices. The had several tables with outlets and charging stations built right into them. Very convenient!
Cons: The coffee was a little too watery for my liking. I didn't try the coffee maker in the room though. That may have been fine. :)
7.1
Anonymous
Good
02-16-2017
Everything was great but the...
Pros: Staff was very friendly and the room was very clean. Overall, it was a very good experience.
Cons: The hot tub was dirty and never got hot enough...the pool was freezing and the sauna didn't work. I've stayed in similar hotels for less money.
9.2
Anonymous
Wonderful
01-08-2017
No complaints!!!
Pros: For us, the location was superb! We were attending family events at twodifferent homes in the area: one around ten miles east of the motel, andthe other down in Door. Needless to say, this motel's locationcertainly worked for us!
Cons: The morning after our stay, we had to head to another familymember's home in Dorr for breakfast. (Therefore we couldn'tavail ourselves of the motel's breakfast options.)
I'm being sarcastic - this is not a complaint, but a left-handed compliment!
9.2
Anonymous
Wonderful
01-03-2017
good value
Pros: It was close to where I needed to go , not knowing my way around the area very well it turned out well
Cons: I thought I booked at a Comfort in I stayed before , the pics and stuff were the same and ended up at the Comfort Inn that is the one way south .
9.6
Anonymous
Exceptional
12-23-2016
Exceptional
Pros: Everything was perfect.
Cons: Nothing, no complaints
8.3
Anonymous
Very Good
11-28-2016
Over all a great place....
Pros: My needs as I requested were met with the utmost satisfaction. Room was very clean. Breakfast was good too!
Cons: Having a sauna available was a nice touch. Waiting 15 minutes for it to heat up wasn't. Maybe a timer would help. That way it could cycle once an hour so it would be at least a little warm.
10.0
Anonymous
Exceptional
11-26-2016
Spacious, clean rooms
Pros: Room was spacious and clean
Cons: The eggs served at breakfast.
10.0
Anonymous
Exceptional
11-13-2016
Met our needs!
Pros: Big rooms
Cons:
7.9
Anonymous
Good
11-06-2016
Good
Pros: staff very friendly
Cons: breakfast average needed donuts
8.3
Anonymous
Very Good
10-24-2016
Very good
Pros: Manager and housekeeping were very flexible and accommodating regarding later checkout after running marathon in Grand Rapids - truly appreciated.
Cons: Nothing negative to say
5.0
Anonymous
Fair
10-19-2016
Shop around to not be...
Pros: Convince to the expressway
Cons: The sleeper sofa was horribly uncomfortable. The front desk staff were absent most of the time. For the price we expected more.
10.0
Anonymous
Exceptional
09-06-2016
Exceptional
Pros: Everything was exelente
Cons:
5.4
Anonymous
Fair
08-21-2016
Passable
Pros: Breakfast was decent. The room was okay and the beds were good. The front desk staff was friendly.
Cons: The hallways and floors werent very clean and the first room we were given had a dirty toilet and hair in the shower, after that we were given another room.
9.6
Anonymous
Exceptional
08-12-2016
Exceptional
Pros: Convenient to airport
Cons:
7.1
Anonymous
Good
07-28-2016
Fine for a stop on...
Pros: Spacious, comfortable room. Good breakfast.
Cons: Not as clean as other places I stayed the same week. Odd smell in the room.
10.0
Anonymous
Exceptional
07-21-2016
Great Hotel
Pros: Clean, nice hotel
Cons:
6.7
Anonymous
Pleasant
07-13-2016
Nice location but for the...
Pros: The beds were very comfortable and the room itself was comfortable. The location of the hotel was easy to get to with not a lot of traffic noise.
Cons: The pool had exposed wires near the edge of the draining rim and also above the water line, the pool wall was very dirty. The pool had not been swept and it was not heated very much at all. There were stains on the couch and the fan in the bathroom did not work. Staff at breakfast were very loud and talking on cell phone while working.
10.0
Anonymous
Exceptional
07-05-2016
King Suite......!!!! At a value
Pros: Every staff member was very kind. The ona lady who worked the night shift july 3rd to the 4th was very very kind. My room was big, bed was amazing, very clean.
The pool,whirlpool, and sauna. Adult times are very quite and relaxing. Im not lying when I say its was a 10 out of 10. The Quality of an amazing hotel for a great price. Breakfast is awesome the breakfast staff was so prompt on keeping everything stocked. Really amazing staff.
Cons: 1 elevator= long wait times during peak hrs(though not everyone knows about the stairs and being a 3 story hotel Ive beaten the elevator by minutes). Not enough luggage carts(have a baby) would of been really nice to have one. Makes it hard for a new family to get everything out on time.
5.8
Anonymous
Okay
05-11-2016
Bad honeymoon
Pros: The jaccuzzi tub we nice and I liked the pillows.
Cons: well this was our honey moon. Went straight from our wedding to here. The lady couldn't find our reservation at first. Then she charged us more than what the reservation said. She was very rude. Once we got to our room I realized it was the wrong room. So we had to get all our stuff and go back down stairs. She then proceeded to argue with us. Saying it was the right room. And I showed her my reservation. She told me she had no clue what a deluxe king suite was and that I was lying. I showed her other sites that said that title with the room I wanted.. and reserved. And she tried saying she didn't have one.. I was crying at this point. She goes.. well if I get fired you know why.. and gave us the room I actually reserved. She was horrible. We left Lowell around 1030 and didn't get international a room till almost 2 something in the morning. The next morning I wake up and go to the kitchen to get breakfast only to realize it's closed..I go back to my room.. all the clocks we're set wrong. It was a horrible time for our honeymoon. Horrible.
10.0
Anonymous
Exceptional
04-24-2016
Great property and fairly priced
Pros: Very nice overall. Staff was very helpful and friendly. Pool, sauna and hot tub were great to unwind after a tough day. Close to 131 and just out of the high traffic area.
Cons: Hot breakfast selections were not great but good enough.
7.9
Anonymous
Good
04-10-2016
Good stay
Pros: Breakfast needs to be better
Cons: Eggs sausage biscuits an gravy
8.3
Anonymous
Very Good
04-08-2016
Very good
Pros: Size and layout of room. Coffee available all day. Adequate Saturday breakfast, great Sunday breakfast.
Cons: Only thing didn't like was TV service did not have the Golf Channel.
9.6
Anonymous
Exceptional
04-07-2016
Nice place.
Pros: Convient location, nice pool and hot tub. Good breakfast, and easy access.
Cons: Had other guests banging on the door with the do not disturb sign in it. We understand that the hotel has no control of other guests, so that wasn't held against the hotel.
8.3
Anonymous
Very Good
04-06-2016
Very good
Pros: Breakfast is what is expected, could be improved but it is what the industry provides. eggs are bland...
Cons: staff very friendly place was clean
7.5
Anonymous
Good
03-26-2016
It was a nice stay.
Pros: The pool was nice and the room was clean.
Cons: The bathroom fan did not seem to work and the steam and odors lingered.
7.5
Anonymous
Good
03-13-2016
Good
Pros: Great breakfast. Staff was friendly.
Cons: Ther wasn't an exhaust fan in bathroom. Made difficult to smoke my medical marijuana. Average descent hotel.
9.2
Anonymous
Wonderful
02-21-2016
great
Pros: Clean nice wether escape
Cons:
7.5
Anonymous
Good
02-17-2016
good
Pros: Location and staff were great
Cons: The apple pie scent was overwhelming. Perhaps it was used to hide the paint smell but it really was very strong.
7.5
Anonymous
Good
02-02-2016
Good
Pros: Nice service and comfortable beds
Cons: N/a
10.0
Anonymous
Exceptional
12-08-2015
Awesome
Pros: Loved it
Cons: Wish there was a bar in the hotel
9.6
Anonymous
Exceptional
11-22-2015
Exceptional
Pros: Friendly receptionist and very clean room. The amenities were nice also.
Cons: One mirror and no extra blankets.
10.0
Anonymous
Exceptional
10-13-2015
One of the best places...
Pros: Room was clean and staff was very friendly. The first hotel I stayed at that the TV channels were very clear.
Cons: Nothing. Next time we are in town I would stay here again.
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