Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Located on the edge of town, guest rooms feature comfortable, modern amenities and hyper-allergenic bedding. Close to many ski areas and trails, this property is a winter lover's delight.
Smoke free premises. 70 units. 3 stories, interior corridors. Accessibility (Call).
Cons: Very unfriendly staff, breakfast buffet was empty (and I mean really empty) at 8.30. I asked at the front desk if they could refill. The lady was very rude and told me that there's somebody at the buffet, who was not.
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
04-13-2018
Pros: Very clean. The pool and hot tub were great!
Cons:
10.0
Susan J.
Exceptional
Traveling as Couple
04-13-2018
Pros: Conveniant location. Check-in and check-out was a snap!
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: Very clean pool and spa good location
Cons: Not really anything
10.0
Tabitha
Exceptional
Business Traveler
04-13-2018
Pros: Great location, breakfast.
Cons: No.
7.0
Christy
Good
Traveling as Couple
04-13-2018
Pros: That it was clean
Cons: I did not like the sound of the ice maker right outside of my room. Also I did not like the maintenance person working on my room door without notifying me he would be, nor was there any issue.
10.0
Michael
Exceptional
solo traveller
03-31-2018
Exceptional
Pros:
Cons:
9.6
Esther
Exceptional
review category group of friends
03-24-2018
Great weekend
Pros: Easy access
Cons: Needed more outlets by beds
9.2
Paul
Wonderful
solo traveller
03-24-2018
Superb
Pros:
Cons:
6.7
Pat
Pleasant
family with young children
02-26-2018
Pleasant
Pros:
Cons:
8.8
Richard
Excellent
family with young children
02-11-2018
Was able to reserve with...
Pros: Staff very nice & helpful also pool/spa hrs late and breakfast very good
Cons: Nothing really
9.5
Michael
Exceptional
young couple
01-14-2018
Exceptional
Pros:
Cons:
6.3
Aaron
Pleasant
review category group of friends
01-11-2018
Great facility. Awful bed.
Pros:
Cons: The pull out bed in our room was sagging, missing springs, and held together with duct tape. it was awful
7.5
Mirza
Good
family with young children
01-08-2018
Good
Pros: Overall nice place friendly stuff
Cons: There was too many snowmobile people that don't care if it's early in the morning or late at night they don't mind to wake you up by rev up there engines.One more thing about swimming pool the moment you walk in you can feel that chlorine it's burning your eyes several people couldn't enjoy it including my self.
10.0
Taylor
Exceptional
young couple
01-08-2018
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
01-04-2018
Exceptional
Pros:
Cons:
10.0
Kerri
Exceptional
review category group of friends
01-02-2018
Exceptional
Pros: Liked the breakfast
Cons:
10.0
Anonymous
Exceptional
mature couple
12-29-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
10-31-2017
Exceptional
Pros:
Cons:
7.1
Anonymous
Good
young couple
10-29-2017
Room was clean with fluffy...
Pros:
Cons: We were there two days. The staff didn’t go in and clean out our used towels and given clean towels. I reported this at the front desk when we left and was told that two of her staff had quit the day before. I am sorry about that, but, it would have been nice to be offered a percentage off of our stay this time, or if we would stay with them again, or possibly a free night.
10.0
Shari
Exceptional
review category group of friends
10-25-2017
I give it a 20!!
Pros: It was a very substantial breakfast that I enjoyed very much
Cons:
7.5
Anonymous
Good
mature couple
10-15-2017
Good
Pros:
Cons:
7.5
Linda
Good
young couple
10-12-2017
Good
Pros:
Cons:
8.3
Anonymous
Very Good
review category group of friends
10-04-2017
Very good
Pros:
Cons:
6.7
Joey
Pleasant
young couple
09-16-2017
Competent but disturbing
Pros: Fine place, nothing special but nothing about the room to complain about. The rooms themselves definitely were what you would expect. Staff was very kind to us upon arrival.
Cons: Fox news on the TV in the morning is miserable. Feeding your patrons such pathetic and biased news is irresponsible and disturbing. Speaking of feeding, the breakfast at this location is disgusting as well. Do you like corn syrup? I hope so, because it's hard to find anything without it here.
10.0
Anonymous
Exceptional
mature couple
09-14-2017
Exceptional
Pros:
Cons:
7.5
John
Good
young couple
09-11-2017
Good
Pros:
Cons:
9.2
Anonymous
Wonderful
young couple
09-06-2017
Superb
Pros:
Cons:
8.8
Jeffery
Excellent
solo traveller
09-05-2017
Fabulous
Pros:
Cons:
7.5
Robert
Good
young couple
09-02-2017
Good
Pros:
Cons:
7.1
Northern
Good
solo traveller
08-27-2017
It was fine
Pros: The room had a refrigerator and a microwave, bed was comfortable, room was clean.
Cons: would prefer a stand alone shower as opposed to a tub/shower combo
10.0
Robert
Exceptional
young couple
08-25-2017
Enjoyed very much
Pros: Very nice. Better than expected
Cons: Nothinh
8.3
Pam
Very Good
young couple
08-23-2017
Had a great stay except...
Pros: How helpful and courteous the staff was.
Cons: Really there were no complaints.
9.6
Deb
Exceptional
young couple
08-21-2017
Exceptional
Pros:
Cons:
8.3
Kaaron
Very Good
solo traveller
08-12-2017
Very good
Pros:
Cons:
7.1
Sam
Good
young couple
08-10-2017
Good
Pros:
Cons:
9.2
Diana
Wonderful
family with young children
08-04-2017
Cadillac Michigan
Pros: Clean scent throughout the hotel and room. Very comfortable room. Very sweet and kind staff. Best hotel customer service I have ever experienced.
Cons: The location is the only negative. But I would definitely stay here again.
10.0
Ronald
Exceptional
young couple
08-03-2017
Exceptional
Pros: Nice size room
Cons:
9.6
Cardalen7
Exceptional
solo traveller
07-31-2017
Lovely Cadillac
Pros: I didn't use the pool or eat the breakfast so I can't review these items. I liked the location. My room was very quiet. My room was cleaned and ready when I arrived. I requested an earlier check in because I drove 5 hours from Chicago.
Cons: I was told I wouldn't be able to pay my bill until I checked out even though my credit card was on file with the hotel. I had planned to pay $800.00 in cash and had to walk around my whole trip with this cash in my purse. I have never stayed at a hotel that required payment at the end and not the beginning.
When I requested a room cleaning the room was not vacuumed nor was anything dusted or the bathroom sink cleaned. Only surface things were done such as making the bed and new towels put out. My maid was friendly but I only requested 2 room cleanings for the 7 days I stayed at the hotel. A generous tip was left in anticipation that my room would be vacuumed, dusted and the sink cleaned. None of these things were done.
6.7
Nancy
Pleasant
family with young children
07-28-2017
Pleasant
Pros: Good breakfast well stocked
Cons: Location not near Interlochen or other interesting sites
7.1
Jon
Good
young couple
07-24-2017
Good
Pros: Cinnamon rolls
Cons: No water pressure
9.6
Anonymous
Exceptional
young couple
07-24-2017
Exceptional
Pros: Clean facilities and room, friendly staff, nice amenities
Cons: Nothing really.
10.0
Paul
Exceptional
review category group of friends
07-19-2017
Exceptional
Pros:
Cons:
9.6
H
Exceptional
family with young children
07-17-2017
For a quick, one-night stay...
Pros: The breakfast attendant was very kind to our toddler. The free coffee and creamers were excellent. Only had it in the morning, but it tasted fresh.
Cons: Our bathroom conditioner was partially used. I'm all for saving things - but you never know who was using it before. The floor by check-in was soaking wet a couple of times because it was the direct path from the pool to the rooms. Maybe a better rug system could've helped?
10.0
Manoj
Exceptional
family with young children
07-05-2017
Great place to stay!
Pros: Service cleanliness
Cons: Nothing
7.9
Jyoti
Good
solo traveller
07-04-2017
Good
Pros:
Cons:
7.9
Anonymous
Good
young couple
07-02-2017
Good
Pros:
Cons:
7.5
Anonymous
Good
young couple
06-26-2017
Good
Pros:
Cons:
7.5
John
Good
young couple
06-25-2017
Nice and predictable
Pros: Room was clean and predictable for a quick overnight stay.
Cons: Price seemed too high but maybe not for a seasonal tourist town.
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