Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Located on the edge of town, guest rooms feature comfortable, modern amenities and hyper-allergenic bedding. Close to many ski areas and trails, this property is a winter lover's delight.
Smoke free premises. 70 units. 3 stories, interior corridors. Accessibility (Call).
Pros: Newly remodeled. Great breakfast included. Nice pool and whirlpool.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Clean, safe, comfortable beds, great breakfast setup
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: I enjoyed the breakfast options. It was nice to have more than pork and beef proteins!
Cons: n/a
10.0
Anonymous
Exceptional
08-11-2017
Pros: Conveniant location. Check-in and check-out was a snap!
Cons:
9.2
Anonymous
Wonderful
08-04-2017
Cadillac Michigan
Pros: Clean scent throughout the hotel and room. Very comfortable room. Very sweet and kind staff. Best hotel customer service I have ever experienced.
Cons: The location is the only negative. But I would definitely stay here again.
9.6
Anonymous
Exceptional
07-31-2017
Lovely Cadillac
Pros: I didn't use the pool or eat the breakfast so I can't review these items. I liked the location. My room was very quiet. My room was cleaned and ready when I arrived. I requested an earlier check in because I drove 5 hours from Chicago.
Cons: I was told I wouldn't be able to pay my bill until I checked out even though my credit card was on file with the hotel. I had planned to pay $800.00 in cash and had to walk around my whole trip with this cash in my purse. I have never stayed at a hotel that required payment at the end and not the beginning.
When I requested a room cleaning the room was not vacuumed nor was anything dusted or the bathroom sink cleaned. Only surface things were done such as making the bed and new towels put out. My maid was friendly but I only requested 2 room cleanings for the 7 days I stayed at the hotel. A generous tip was left in anticipation that my room would be vacuumed, dusted and the sink cleaned. None of these things were done.
6.7
Anonymous
Pleasant
07-28-2017
Pleasant
Pros: Good breakfast well stocked
Cons: Location not near Interlochen or other interesting sites
7.1
Anonymous
Good
07-24-2017
Good
Pros: Cinnamon rolls
Cons: No water pressure
9.6
Anonymous
Exceptional
07-17-2017
For a quick, one-night stay...
Pros: The breakfast attendant was very kind to our toddler. The free coffee and creamers were excellent. Only had it in the morning, but it tasted fresh.
Cons: Our bathroom conditioner was partially used. I'm all for saving things - but you never know who was using it before. The floor by check-in was soaking wet a couple of times because it was the direct path from the pool to the rooms. Maybe a better rug system could've helped?
10.0
Anonymous
Exceptional
07-05-2017
Great place to stay!
Pros: Service cleanliness
Cons: Nothing
7.5
Anonymous
Good
06-25-2017
Nice and predictable
Pros: Room was clean and predictable for a quick overnight stay.
Cons: Price seemed too high but maybe not for a seasonal tourist town.
9.2
Anonymous
Wonderful
06-15-2017
Great for the whole family
Pros: Bed was amazing.
Cons: A little far from the business end of town
10.0
Anonymous
Exceptional
05-27-2017
Exceptional
Pros: Clean, comfortable, well maintained. Good value.
Cons:
8.3
Anonymous
Very Good
05-08-2017
Very good
Pros: The breakfast was fantastic and the staff was very helpful and friendly.
Cons:
10.0
Anonymous
Exceptional
04-17-2017
Great stay
Pros: The green approach
Cons: Nothing
9.2
Anonymous
Wonderful
04-12-2017
Superb
Pros:
Cons: TV could be bigger
7.5
Anonymous
Good
04-10-2017
Nice hotel
Pros: My husband mentioned the biscuits and gravy were very good plus they had warm cinnamon rolls
Cons: Most expensive of our whole trip but a nice place and close to freeway
9.6
Anonymous
Exceptional
04-09-2017
Great Stay! Small Nitpicks.
Pros: I liked how kind the staff were and how nice the overall scent of the hotel was! I was also surprised, but certainly pleased, that there were two mattress types (soft and firm) in my room!
Cons: I would have appreciated a note letting me know that the bedside table lights do not turn on unless you turn on the light switch on the adjacent wall. I only realized this on the check out day! I had no idea since the other lamp didn't operate that way.
9.6
Anonymous
Exceptional
03-25-2017
Exceptional
Pros: Excellent and accommodating staff
Cons: Upgrade amenities -no toothpaste in a packet, give out a small tube
10.0
Anonymous
Exceptional
03-16-2017
Shredded some Z's after a...
Pros: I thought the rooms were very clean, and the staff were quite helpful. The pool was icy cold, and the hottub was steaming hot. :) The continental breakfast was really good and had quite a few choices of what to eat. Most times the shower is weak at hotels, but they had really good water pressure! Definitely plan to stay again!
Cons:
10.0
Anonymous
Exceptional
01-17-2017
Exceptional
Pros: Great breakfast, good variety
Cons:
9.6
Anonymous
Exceptional
01-17-2017
Caberfae
Pros: Egggs were cold.. everything else was great
Cons:
9.6
Anonymous
Exceptional
12-08-2016
Exceptional
Pros: They were very accommodating and were very helpful when we had questions!!
Cons: Wouldn't change anything
9.2
Anonymous
Wonderful
10-25-2016
Very enjoyable stay and I...
Pros: Liked the cleanliness and the great breakfast.
Cons:
8.8
Anonymous
Excellent
10-25-2016
Fabulous
Pros: I was really surprised by the variety and quality of the breakfast buffet.
Cons:
8.3
Anonymous
Very Good
10-24-2016
Very good
Pros: It was CLEAN! That's a huge deal for me. And the cinnamon rolls were a pleasant treat (they're a "Christmas only" treat at our house.)
Cons: The breakfast coffee was barely warm, but we managed to snag a cup from a fresh carafe just before we left, so it's all good
10.0
Anonymous
Exceptional
10-15-2016
Great place to stay!
Pros: Soft towels after a shower. The fridge in the room was great. Helpful staff in picking a place for dinner.
Cons:
10.0
Anonymous
Exceptional
10-14-2016
Exceptional
Pros: Excellent, fast and friendly service @ check-in.
Cons: I couldn't stay longer.
9.6
Anonymous
Exceptional
10-05-2016
Exceptional
Pros: The breakfast was great. Staff was kind and extremely helpful.
Cons: I did not like that I could not close the heavy curtains. My room was above the entrance so the lights from outdoors were quite bright. I tried to close the curtains but found that they were hanging on only half a curtain rod and did not move.
7.1
Anonymous
Good
10-03-2016
Great Staff
Pros: Staff very friendly and helpful. Needed a breakfast to go and staff very helpful. Great service on holiday weekend.
Cons:
7.5
Anonymous
Good
09-30-2016
Good value
Pros:
Cons: I've machine broke
10.0
Anonymous
Exceptional
06-28-2016
Perfectly perfect
Pros: A warm welcome greeted us as we arrived. Our room was spotless clean and perfectly prepared as requested. Staff was friendly and smiled with every encounter. Just a perfect stay. Thank you so much.
Cons:
8.3
Anonymous
Very Good
06-28-2016
Very good
Pros: The personnel at the front desk were very welcoming, accommodating and professional. Great location for visiting downtown Cadillac.
Cons: The first room we were placed into smelled like smoke - not the fault of the hotel. Also the elevator was on the slow side.
10.0
Anonymous
Exceptional
06-27-2016
Exceptional
Pros: Very friendly staff
Cons:
10.0
Anonymous
Exceptional
06-07-2016
Exceptional
Pros: The staff was very friendly and the hotel was very clean.
Cons: We had to check out pool towels from the front desk and return them or be charged.
9.2
Anonymous
Wonderful
05-21-2016
Very comfortable
Pros: Hot tub
Cons: I was not satisfied
6.7
Anonymous
Pleasant
04-20-2016
Pleasant
Pros: Beautiful room
Cons: Pool was not available, pancake machine did not work, eggs had been sitting there for awhile
10.0
Anonymous
Exceptional
03-21-2016
Exceptional
Pros: Friendly helpful staff.
Cons:
10.0
Anonymous
Exceptional
12-24-2015
Exceptional
Pros: My friends and I really enjoyed this trip
Cons:
10.0
Anonymous
Exceptional
09-15-2015
We enjoyed our stay and...
Pros: The helpfulness and friendliness of the staff and convenience to freeway and town and amenities.
Cons:
4.2
Anonymous
Disappointing
08-28-2015
What not to try on...
Pros: Don't know . They could not find our reservation & offered one room for 3 seniors & a handicapped senior. This was simple not possible!
Cons: They charged our account for 2 rooms we did not get to use! Shameful practice & surly management!
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