Crowne Plaza Grand Rapids

AAA Inspector Rating
5700 28th St SE
Cascade, MI 49546- Map It
AAA Inspector Rating Details (scale 1-5)
3.1
Overall
Room3.0
Bath3.1
Public Areas3.1
AAA Inspector Notes
The public areas, including the lobby and dining room, are spacious with a contemporary décor. Standard rooms are modest in size, but larger suite options are available. This hotel features a lovely landscaped courtyard and an indoor-outdoor pool. The Executive Rooms are on the fourth and fifth floors; many rooms include balconies. Smoke free premises. 320 units. 5 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-96 exit 43B, 0.3 mi e on SR 11. 5700 28th St SE 49546.
Pool
outdoor, heated indoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, wireless Internet. Some: refrigerators, microwaves.
Sports & Recreation
sauna, hot tub, exercise room.
Guest Services
valet laundry, airport transportation, room service, area transportation-within 3 mi.
Terms
check-in 4 pm, cancellation fee imposed, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 124 guests
Showing reviews 1 - 5 of 50
10.0
Verified Hotel Guest
Exceptional
Group Traveler
02-16-2018
Pros: located on 28th street...easy access to freeway and only $15-20 Uber ride to downtown.
Cons: Nope.
6.0
William
Pleasant
Family with Young Children
02-16-2018
Pros: Location. Room was a good size.
Cons: Found a pair of eyeglasses in between the night stand and the bed on the floor. (From a previous guest.) I cant imagine housekeeping would've missed those if they were cleaning as they should. Makes me wonder what wasn't cleaned
3.0
Tarolyn
Poor
Family with Young Children
02-16-2018
Pros:
Cons: The room appointments were disappointing. No refrigerator or microwave. The food for purchase in the lobby was also bare. The bathroom was very small. The most disappointing of all, was that the pillows were like rubber. No sleep all night.
5.0
Verified Hotel Guest
Fair
Traveling as Couple
02-16-2018
Pros: The location of the hotel and the staff was very friendly and welcoming.
Cons: We were put in the handicap room and the shower head only pointed down and would not stay up. The bed had a dip in the middle so my wife and I both rolled into that. Plus the beds were not very comfortable.
7.0
Verified Hotel Guest
Good
Traveling as Couple
02-16-2018
Pros: nice indoor/outdoor pool and the facility is nicer than expected for the price
Cons: the room lighting is downright AWFUL. The lighting that was available was all very dim, yellowish lights. Beds were too soft for me, because its a conference center we were disturbed by attendees SHOUTING at each other down the halls when the bar closed.
Showing reviews 1 - 5 of 50