Modern furnishings pair nicely with this rustic lodge-inspired property. Guest rooms are comfortable and well appointed; some offer at-door parking. Downtown and the lake are a short drive away. Amenities include a peaceful patio with hammocks, a grill and a pergola just off the indoor pool.
Smoke free premises. 80 units. 3 stories, interior/exterior corridors. Accessibility (Call).
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 246 guests
Showing reviews 1 - 5 of 50
6.0
Anonymous
Pleasant
08-11-2017
Pros: Decent Pool and Hot Tub area.
Cons: Kinda expensive (approx $---) a night
8.0
Anonymous
Very Good
08-11-2017
Pros: clean and welcoming - nice pool
Cons: free breakfast was not available -they ran out of food and coffee-
10.0
Anonymous
Exceptional
08-11-2017
Pros: Breakfast was very good and they had a nice variety of food.
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: The morning breakfast area is a very nice area. And the breakfast had excellent choices.
Cons: The bathtub drain could be fixed.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location and cleanliness.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Room clean and big enough for two
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Spacious, comfortable rooms, nicely maintained. Very friendly and efficient front desk personnel. Quiet. Convenient location to downtown Holland and to highways. Good breakfast - not fancy, but more than adequate.
Cons: No complaints.
1.0
Anonymous
Very Poor
08-11-2017
Pros:
Cons: People in the room down the hall smoking pot all night. Hallway and our room smelled of pot all night. Could not sleep, had to leave window open. Very cold, march in Michigan very chilly. Staff notified, nothing done. Not even offered another room.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Nice clean pool hours o yea love it!! Breakfest ðŸ‘Â
Cons:
1.0
Anonymous
Very Poor
08-11-2017
Pros: Good location and nice breakfast
Cons: NO SERVICE in room on second day, returned at 6:30 PM and trash still in cans and sheets and towels NOT changed until 7PM. Front desk called and they said towels were still in dryer at 7PM!! TV remote didn't work and they said they would replace - didn't
5.0
Anonymous
Fair
08-11-2017
Pros:
Cons: Gym TV not working Shower pressure very weak
5.0
Anonymous
Fair
08-11-2017
Pros: The staff that checked us in were very nice.
Cons: No hot water.
3.0
Anonymous
Poor
08-11-2017
Pros:
Cons: I booked a room with two King Beds, but was told no king bed room at all in this hotel when we checked in. I believe the room rates are different!
Cons: We had to get our room cards re-programmed for some reason almost daily. Minor issue only.
8.0
Anonymous
Very Good
08-11-2017
Pros: It was clean
Cons: I could hear the guest above us
8.0
Anonymous
Very Good
08-11-2017
Pros: Staff was great. Location was close to everything we wanted to do.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very clean, comfy and excellent staff!
Cons: Perfectly satisfied !
4.0
Anonymous
Disappointing
08-11-2017
Pros: Complimentary breakfast & fitness room.
Cons: Carpet was dirty, our socks were black, shower head needs improving, tv was basic & worked wierd, small bars of soap, mattress wasn't comfortable & refrigerator made noise & microwave sounded like a washer.
9.0
Anonymous
Wonderful
08-11-2017
Pros: location and great updates with hot tub.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Amentities
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff were so helpful and friendly The pool was a hit with the Grandkids
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Smiling cordial nice staff. Room had dual access which was awesome to be able to step out one door to go outside then, go out another to get to the nice pool & whirlpool area. So much to do in walking, biking or short driving distance also. I'd recommend!
Cons:
5.0
Anonymous
Fair
08-11-2017
Pros: The staff overall was great and kind. The location is good and the price was ok as well.
Cons: I made reservations six months ago. When I arrived they gave me room 202. Now mind you, room 202 is at the end of a staircase from the lobby. You can imagine the noise level.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location and excellent staff.
Cons: Tub drained very slow.
7.9
Anonymous
Good
09-27-2016
Good
Pros: The breakfast was good and the room was clean
Cons:
7.1
Anonymous
Good
09-26-2016
Good
Pros:
Cons: I didn't like standing in a tub of water during my shower... the drain was incredibly slow.
9.2
Anonymous
Wonderful
09-22-2016
Clean, Quiet and Comfortable place...
Pros: Comfortable. Quiet. Clean
Cons: The bathroom sink didn't drain good. The fan in the bathroom didn't work. It would be nice if they had oatmeal offered for breakfast.
10.0
Anonymous
Exceptional
09-15-2016
recommend fully
Pros: Suite was wonderful. Pillows were outstanding.
Cons: No complaints.
5.8
Anonymous
Okay
09-09-2016
Would not stay there again
Pros: I liked the fact that there was a breakfast. There was ample parking.
Cons: The room was not cleaned one day, even though I had let the receptionist know late afternoon when the cleaning staff was still there. The whole place needs updating.
8.8
Anonymous
Excellent
09-05-2016
Fabulous
Pros: Slept good on the bed. Ac worked great. Loved the decor.
Cons: Breakfast was lacking a little.
7.9
Anonymous
Good
09-01-2016
Good value for price
Pros: The location is what we were looking for.
Hot tub and pool were good. Staff was very friendly and helpful.
Cons: The bed and couch could be swapped for more comfortable sleeping. The AC was right next to the bed and was very uncomfortable.
The bed itself could use a softer mattress topper for better sleeping.
9.2
Anonymous
Wonderful
08-28-2016
Superb
Pros: Bed was very comfortable, room was very clean. The biscuits and gravy were delicious.
Cons: I would have loved more fruit at breakfast. The apples we not good. Needed bananas and oranges.
Didn't like scrambled eggs with meat in them.
6.3
Anonymous
Pleasant
08-21-2016
Overpriced for the inflated weekend...
Pros: Location worked for us.
Cons: Breakfast was not edible undercooked bacon,plastic overcooked eggs.
Ants & crickets in room staff did not respond to inquiry at desk
Shower water pressure very low, difficult to rinse my hair
Reservation initially lost result 20 minute check in process
7.1
Anonymous
Good
08-18-2016
Good
Pros: The breakfast was great
Cons: Price was a little high and the bathroom was small
9.2
Anonymous
Wonderful
08-17-2016
Pleasantly surprised!
Pros: I was pleasantly surprised by our stay. Its location off Hwy 31 makes it easy to get to/from the area's attractions. The room layout/size was typical, but also had a mini fridge and microwave. The pool being open 24/7 was a nice plus and the fitness room was decent. The free breakfast was typical, but the fresh-popped popcorn with a choice of toppings, fruit-infused water and apples in the lobby was an unexpected treat. The hotel is older, but it was clean, the beds were comfortable, and the staff was very welcoming and accommodating.
Cons: I know it's an industry standard that weekends rates are higher than weekdays, but $100 more per night seems awfully high.
5.8
Anonymous
Okay
08-16-2016
Not a "Plus", more like...
Pros: The pool was nice and the breakfast was a good spread of hotel breakfast food.
Cons: It seemed they are in the middle of management change and trying to save money....it showed. Little water pressure (on the 3rd floor at least), had to keep asking for towels, and not all the channels worked (annoying since I was hoping to watch the Olympics). Also the fitness room was not up to par - TV's didn't work, the elliptical machine made horrible noise, no water.
I am not against them trying to save money, but we paid to have a certain standard and I felt they missed it. It was a Best Western Plus, but felt more like a Minus...
9.6
Anonymous
Exceptional
08-15-2016
Very quiet hotel!
Pros: This may have been the quietest hotel I've ever stayed in! Granted it was a Thursday night so maybe not super busy, but honestly I could have slept all day for how nice and quiet it was! Great location, right in the middle of everything, close to the beach.
Cons:
9.6
Anonymous
Exceptional
08-11-2016
Great price and very clean...
Pros: Very clean and comfy..love the 24 hour pool and the outdoor patio.
Cons: Our bathroom needed to be updated...dirty grout and paint peeling off the walls
8.8
Anonymous
Excellent
08-04-2016
Enjoyed our stay, will definitely...
Pros: The location and ease of getting in and out was great. Breakfast pretty standard but the staff who provided the food were VERY, VERY hard working and really tried to make sure everything stayed filled in. It was very busy. The equipment in the exercise room worked well. The availability of lemon water in the lobby was a refreshing plus!
Cons: No water, ever, in the cooler in the exercise room. The TV in the exercise room had no volume because the (loud country) music from the lobby was piped in.
7.5
Anonymous
Good
08-03-2016
Good
Pros: The staff was very accommodating to our needs.
Cons: Unfortunately, they had to move us to another room due to bugs,
9.6
Anonymous
Exceptional
08-03-2016
Exceptional
Pros: Eggs
Cons: Elevator was very slow
8.8
Anonymous
Excellent
08-02-2016
Room not worth what it...
Pros: Staff very helpful and friendly.
Cons: Room was nice but not worth what we paid. We got the jr. Whirlpool suite and it was very loud (I had never been in one so it might have just been me)
7.1
Anonymous
Good
08-02-2016
Needed more attention to the...
Pros: Breakfast was fine. Those at the desk were helpful & courteous.
Cons: We had to request additional towels,, etc every night. Those at the desk were fine but obviously the cleaning staff were not. Also the bathtub drain was not draining well.
8.8
Anonymous
Excellent
08-02-2016
Excellent
Pros: Everything in the hotel was up to my standards.
Cons: I didnt like the price was very high for only 1. Night
4.2
Anonymous
Disappointing
07-31-2016
Disappointing
Pros: Wide selection of breakfast foods. Good location.
Cons: Unable to use locks for both rooms booked. Had to go back to desk and had long wait times. Unable to use TV remote in one room - had to use computer to access news.
4.6
Anonymous
Disappointing
07-29-2016
Worst air conditioning ever!!!!
Pros: The cleaning lady was super nice and helpful. And the second night the front desk girl brought us up a fan so we could try to sleep since room so incredibly hot and miserable
Cons: Was put in the wrong room at first. After got that straight the room we was in the air conditioning didn't really work. We was sitting there doing nothing dripping in sweat. The room was above the laundry room so Everytime clothes spun the whole room shook
9.2
Anonymous
Wonderful
07-27-2016
pleasent
Pros: It is a beautiful hotel, swimming pool area and patio are very nice. The wood accents(bears) and over all appearance is great. Great customer service.
Cons: The continental breakfast needs to be maintained stocked for amount of guests and time that is available. Especially coffee.
10.0
Anonymous
Exceptional
07-26-2016
Best stay ever!
Pros: The room was excellent! The breakfast was amazing and I had a very nice time at the pool/ hot tub. The gentleman working the desk was very helpful and friendly. I felt right at home in this fine establishment
Cons: I was satisfied with everything
9.2
Anonymous
Wonderful
07-24-2016
Wonderful stay--will definitely book Best...
Pros: Friendly, helpful staff, clean, comfy room, great breakfast options.
Cons: Couldn't get in doors closest to room; had to walk all the way to the front.
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