Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Guest rooms feature contemporary furnishings and Michigan-inspired artwork. Unwind in the indoor/outdoor hot tub after a long day of sightseeing.
Smoke free premises. 118 units. 4 stories, interior corridors. Accessibility (Call).
Pros: The hotel had an awesome indoor outdoor hot tub
Cons: It was a little far from some of the activities we had planned
9.0
Anonymous
Wonderful
08-11-2017
Pros: It was clean and looked new and well cared for.
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: Good location - less than 10 minutes from downtown. Nice hotel, seems like it had been recently updated. Clean.
Cons: Our room walls were paper thin - we were the first room off the elevator and we could hear EVERYTHING.
7.0
Anonymous
Good
08-11-2017
Pros:
Cons: Price
10.0
Anonymous
Exceptional
08-11-2017
Pros: everything including the breakfast
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: This Holiday Inn Express was convenient, clean, and above average for total customer experience. The pool area was clean, organized, and the water was not over chlorinated. A very pleasant experience. The staff was cordial and attentive.
Cons: No. Everything was very adequate.
8.3
Anonymous
Very Good
08-14-2017
More than I expected
Pros: Lg clean pool area
Cons: Crowded at breakfast
6.3
Anonymous
Pleasant
07-16-2017
Ask about adjoining room doors
Pros:
Cons: The adjoining doors to the next room, a family arrived at 9 pm you could her everything including a screaming baby until midnight
6.7
Anonymous
Pleasant
07-11-2017
Decent..has been better
Pros: Local
Cons: Ants in room
6.7
Anonymous
Pleasant
07-08-2017
Pleasant
Pros: Breakfast was hot!
Cons: Telephone was disgusting!!!! You could visibly see the dirt and crud !!!! Gross!!
10.0
Anonymous
Exceptional
07-07-2017
Great pool and very clean!
Pros: The pool area and game room were both very nice! The hotel was very clean and the breakfast was great too! I would highly recommend this hotel!!
Cons:
7.5
Anonymous
Good
06-30-2017
Good
Pros: The bed was very comfy.
Cons: Nothing it was good
10.0
Anonymous
Exceptional
06-27-2017
Outstandig Value..
Pros: hot breakfast. Eggs, Omelettes, Coffee, juice. fruit, cereal ,bagels Clean room, spacious ,Large flat screen with EASY to find channels identified
Cons:
9.6
Anonymous
Exceptional
06-17-2017
Nice place for family
Pros: Very nice
Cons: I would recommend a door tag that says please clean twice we had the cleaning crew walk in our room while we were there. Even though both days we were away sevetal hours
7.5
Anonymous
Good
05-11-2017
No sleep
Pros: convenient location
Cons: Guest next door had TV blaring did not sleep at all. Staff refunded the nights stay.
9.6
Anonymous
Exceptional
05-04-2017
Great place to stay
Pros: Great amenities and very clean
Cons: The online pictures did not do it justice, was much nicer and more updated than expected
9.2
Anonymous
Wonderful
03-19-2017
Superb
Pros: Outdoor hot tub was cool.
Cons: Overpriced
9.6
Anonymous
Exceptional
03-04-2017
WONDERFUL
Pros: LOVED IT I WILL BE BACK
Cons:
7.5
Anonymous
Good
02-23-2017
Good
Pros: Comfortable bed.
Cons: When I arrived, the air conditioner in my room was not cooling the room at all. Told front desk. Maintenance guy worked on it. Still wasn't cooling when I checked out. Did offer to give me another room, but no king rooms were available, would've been moved to queen room. Maintenance guy then said he definitely would have the air fixed when I got back to the room from eating. When I got back a couple hours later, the air conditioner still wasn't fixed.
10.0
Anonymous
Exceptional
02-17-2017
We will be back!!
Pros: Beds were comfortable, staff was friendly, rooms were spacious as the pool area was awesome.
Cons: N/a
10.0
Anonymous
Exceptional
02-13-2017
Great relaxing time away
Pros: Everything was so nice
Cons: Nothing. All was good
10.0
Anonymous
Exceptional
02-10-2017
Clean and comfortable
Pros: There was a large party going on while we were there and they got pretty rowdy, but the staff did a great job managing the situation
Cons:
10.0
Anonymous
Exceptional
12-08-2016
Best value for your money...
Pros: Customer friendly staff and excellent service.
Cons:
10.0
Anonymous
Exceptional
12-06-2016
Superb!!
Pros: The room was great and breakfast was good as well
Cons: Everything was great , enjoyed the stay just wish I could have stayed longer.Super
10.0
Anonymous
Exceptional
12-03-2016
Great place to stay -...
Pros: Hotel clean, everything as expected except breakfast - which was better than expected.
Cons:
10.0
Anonymous
Exceptional
11-29-2016
Holland MI getaway
Pros: Great indoor/outdoor hottub
Cons:
10.0
Anonymous
Exceptional
11-21-2016
Exceptional
Pros: Customer service was top notch. Very accommodating
Cons:
8.3
Anonymous
Very Good
10-17-2016
Pretty good
Pros: The room was awesome
Cons: Hot tub wasn't very hot and both the pool and hot tub were over chlorine
10.0
Anonymous
Exceptional
10-14-2016
Overall very nice
Pros: Clean, the staff very nice, the pool area
great
Cons: The breakfast lacked a lot. Pancake machine
down - very little choices.
8.3
Anonymous
Very Good
09-23-2016
Very good
Pros: Awesome breakfast even with cinamon rolls.
Comfy beds.
Adult time in the indoor pool at night.
Super helpful staff.
Cons:
10.0
Anonymous
Exceptional
09-19-2016
Awesome
Pros: It's a very nice property.
Cons: That I couldn't stay another night
8.8
Anonymous
Excellent
08-30-2016
Very nice accomodations and comfortable.
Pros: Need to change the type of cheese used in the omelets.
Cons: Over priced.
10.0
Anonymous
Exceptional
08-04-2016
Loved our stay!
Pros: Beautiful hotel! Clean and comfortable. The pool and hot tub .... Fantastic!!
Cons: Can't think of a thing that would've made our stay any better ... longer would've been great
9.2
Anonymous
Wonderful
07-28-2016
Great stay
Pros: Staff was very helpful. Would highly recommend staying at this location.
Cons:
10.0
Anonymous
Exceptional
07-27-2016
Exceptional
Pros: Everything was wonderful!!
Cons:
9.2
Anonymous
Wonderful
07-27-2016
As advertised
Pros: The pool was nice.
Cons:
9.2
Anonymous
Wonderful
07-21-2016
Great accommodations!
Pros: Comfy bed!
Cons:
9.2
Anonymous
Wonderful
07-14-2016
Superb
Pros: very clean and great breakfast
Cons:
9.6
Anonymous
Exceptional
07-07-2016
Great stay in Holland!
Pros: The staff was very friendly and helpful. Rooms were nicely appointed and large. The pool and recreation area were very nice.
Cons:
7.5
Anonymous
Good
07-05-2016
Decent place
Pros: Clean rooms, good facilities, decent breakfast.
Cons:
10.0
Anonymous
Exceptional
07-04-2016
Lovely stay
Pros: Nice stay, with no problems, letting us enjoy our Cushman Scooter Meet.
Thank you
Cons:
6.7
Anonymous
Pleasant
06-26-2016
Better suited to the leisure...
Pros: It was a nice and clean hotel. Decorated in a way to match the Dutch heritage of the local area which gave it quite a unique ambiance. The rooms were immaculate, modern, and very comfortable. The AC, TV, and wireless internet were all very powerful.
Cons: Ice machines on only the first two floors and a business center that didn't really work. I had difficulty all 3 times I needed to use it. On Friday evening the entire hotel was booked with families. The children were boisterous and noisy - as children on a Friday night away from home will be.
7.5
Anonymous
Good
06-21-2016
Excellent room, pool, very clean,...
Pros: Very popular area, but exceptionally clean hotel. It was louder than expected at night and in the morning, even on the 3rd floor, loud doors etc. The indoor/outdoor pool was awesome, clean and spacious especially after 10 pm when the kids got out ☺ breakfast was excellent, they have a pancake machine instead of wafflemaker. Loved having the keurig in the room! Nice to have coffee upon arriving after our drive, and my husband loved the free daily papers, even on Sunday.
Cons: Upon checkin, we were asked to authorize an extra $60 above the booking price, "for incidentals",but Rachel fixed that after I showed her my confirmation email with price including tax. Hidden fees that are not disclosed up front are never appreciated! The room service comes from the restaurant at the Hampton next door, which was good except they delivered melted ice cream with dessert.
10.0
Anonymous
Exceptional
05-12-2016
Exceptional
Pros: I liked that the hotel was quiet and private with lots of parking.
Cons: I booked through Booking.com and chose a room with a king bed. When all was finalized the confirmation stated a queen size bed rather than a king. I immediately called the Holiday Inn and was told that's what happens when you book through a third party. Disappointed.
5.4
Anonymous
Fair
05-07-2016
Tulip time
Pros: Good location and friendly staff
Cons: Oversold the King room with whirlpool that I had reserved. Set us up in standard room with broken makeup mirror and water marks on ceiling. No discount given for the downgrade in rooms.
10.0
Anonymous
Exceptional
02-29-2016
Exceptional
Pros: Loved the indoor/outdoor hot tub!!
Cons:
10.0
Anonymous
Exceptional
12-29-2015
GREAT LOCATION AND ACCOMODATIONS !!
Pros: LOCATION WAS GREAT!! EVERYTHING WE WANTED TO DO OR GO WAS IN A SHORT DRIVING DISTANCE..BREAKFAST WAS.OUTSTANDING!!
Cons: TUB ON BATHROOM WAS WAY TO DEEP, VERY HARD AND DANGEROUS TO STEP OUT OF,ESPECIALLY FOR OLDER PEOPLE, WHO ARE NOT HANDICAPPED!!
7.5
Anonymous
Good
12-20-2015
Good
Pros: The hotel is near to shopping mall
Cons: Conditioning system not efficient, or too cold or too hot, not easy to adjust.
10.0
Anonymous
Exceptional
12-02-2015
Thanksgiving holiday
Pros: The whole property was beautiful. We sold our Holland property this year and stayed the week of Thanksgiving. It was very warm and comfortable, and the pool and spa was amazing. It was great to be there a whole week.
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