Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Public spaces are bright and contemporary; the walls are lined with historic photos of the Grand Rapids area. Guest rooms are spacious with plush chairs and large desks. Amenities include a fitness center and a casual restaurant and bar, which offers good craft cocktails and beers and has several TVs.
Smoke free premises. 226 units. 4 stories, interior corridors. Accessibility (Call).
valet laundry, airport transportation, room service, area transportation-within 2 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 56 guests
Showing reviews 1 - 5 of 50
9.2
Anonymous
Wonderful
08-08-2017
Superb
Pros: The room was spacious
Cons: Pillows weren't fluffy enough
9.2
Anonymous
Wonderful
08-01-2017
Nice Hotel
Pros: The bed was super cozy . I loved it and the room temp was great . Loved the pool also .
Cons: The old towels could have been tooken and replaced with new ones
9.2
Anonymous
Wonderful
06-27-2017
We would recommend this hotel...
Pros: The room was extremely comfortable, and the bed was excellent. We love the cookies!
Cons: We prefer to stay in hotels which offer complimentary breakfast.
10.0
Anonymous
Exceptional
06-14-2017
Wedding Weekend
Pros: The warm chocolate cookies at check in
Cons:
8.3
Anonymous
Very Good
05-30-2017
Very good
Pros: Very close to the airport. It gave me enough time to rest in the morning. Friendly staff.
Cons: No enough salad foods.
7.1
Anonymous
Good
05-22-2017
Efficient
Pros: Clean
Cons: No complimentary breakfast only coffee.
7.5
Anonymous
Good
05-17-2017
Good
Pros: Staff are friendly.
Cons:
8.8
Anonymous
Excellent
05-01-2017
Great weekend getaway!
Pros: The room service dinner was amazing and delicious. The breakfast buffet was also very good.
Cons: The friendliness of the check in and check out staff could have been nicer. I requested a handicap accessible room and we did not get that.
10.0
Anonymous
Exceptional
04-24-2017
Exceptional
Pros: Everything I liked
Cons: N/a
8.8
Anonymous
Excellent
04-22-2017
We were confortable. I slept...
Pros: Lobby & Dinning area
Cons: Bathroom to small. Take tub out, put in shower
4.2
Anonymous
Disappointing
03-13-2017
Disappointing
Pros:
Cons: Reservations issue. Inaccurate and difficulty fixing
10.0
Anonymous
Exceptional
02-25-2017
Exceptional
Pros: The hot chocolate chips at the desk
Cons: Breakfast potatoes were hard but the food spread was nice over all.
7.9
Anonymous
Good
02-11-2017
Good stay at the DoubleTree
Pros: Room was large and comfortable.
Cons: Hotel could use some updating.
10.0
Anonymous
Exceptional
02-10-2017
Exceptional
Pros: Staff was awesome
Cons:
8.3
Anonymous
Very Good
01-24-2017
Airport shuttle is super convenient
Pros: Late hours on the pool—doesn't close until midnight. Airport shuttle runs every 30 minutes like clockwork.
Cons: Really cheap toilet paper
7.9
Anonymous
Good
12-13-2016
Good
Pros: swimming pool existence
Cons: ongoing renovation was so so
9.6
Anonymous
Exceptional
11-26-2016
A wonderful place to stay...
Pros: We stayed to go shopping on Black Friday so were there for Thanksgiving dinner so ate at Ganders restaurant. It was awesome. Loved everything except the melon was not that ripe. The hotel staff were very friendly. The room was extremely clean. Great location. We had breakfast at the restaurant too at 6:00 AM. the staff brewed ice tea for me and gave me a to go cup. We loved our stay and will go back!!!
Cons: Construction was going on and that made taking the stairs harder but not impossible. Did not create any problems for us.
7.1
Anonymous
Good
10-25-2016
Good
Pros:
Cons: No refrigerator, elevator broke
8.3
Anonymous
Very Good
10-10-2016
Very good
Pros: Great beds and very clean
Cons: Haven't stayed there in years and the only thing difference is the name!
6.3
Anonymous
Pleasant
10-10-2016
Pleasant
Pros:
Cons: Very loud. Elevator not working.
10.0
Anonymous
Exceptional
09-19-2016
Great value, very clean
Pros: It was so clean I felt comfortable walking barefoot in the room. Staff was very friendly and helpful.
Cons: $25 breakfast for 2.
8.3
Anonymous
Very Good
09-15-2016
Very good
Pros: Convenience location
Cons:
8.3
Anonymous
Very Good
08-23-2016
Great quality hotel for a...
Pros: The good stuff: The bed, the pool, the hot tub, the lobby, and the staff.
Cons: The price could be lower, but it's probably justified by the level of quality. The sauna was unfortunately out of order at the time.
9.6
Anonymous
Exceptional
08-04-2016
Refreshing stay
Pros: Bed was awesome better than home
We actually stayed at another hotel nearby earlier in the trip and decided to changed hotels
Cons: No continental breakfast down stairs
8.3
Anonymous
Very Good
07-17-2016
Very good
Pros: Bedding was wonderful
Cons: Shower was not very clean
7.1
Anonymous
Good
07-10-2016
Very comfortable stay.
Pros: The clerk upon checking in was awesome! And the cookies were to die for!
Cons:
10.0
Anonymous
Exceptional
07-03-2016
Very close to feeling at...
Pros: The eggs were AWESOME!!! The bed was prefect!!
Cons: Nothing. The experience was phenomenal!!!
6.7
Anonymous
Pleasant
06-15-2016
Pleasant
Pros: Bed was comfortable and the staff responded when asked to bring non feather pillows to the room.
Cons: Disappointed that for the cost of this room we didn't have a microwave or refrigerator.
9.2
Anonymous
Wonderful
05-28-2016
Great location by the airport
Pros: Staff were helpful and kind
Cons: Noisy
10.0
Anonymous
Exceptional
05-17-2016
Exceptional
Pros: Good sized room. Good water pressure in shower
Cons:
8.8
Anonymous
Excellent
04-19-2016
Fabulous
Pros: The staff was very friendly and helpful.
Cons: There aren't many hotels of this caliber today that wouldn't have a refrigerator and / or microwave in the room. Unfortunately I would say this is a much needed addition.
8.8
Anonymous
Excellent
04-05-2016
Fabulous
Pros: Good size pool and hot tub. Spacious room with nice decor.
Cons: A little pricey for a night in GR, especially for a Sunday.
10.0
Anonymous
Exceptional
03-20-2016
Very convenient to stay in...
Pros: It is located near the airport & have good services.
Cons:
7.5
Anonymous
Good
03-14-2016
Good
Pros: Pool stayed opened later than some other hotels.
Cons:
7.1
Anonymous
Good
12-12-2015
Average hotel with high price!
Pros: Friendly Staff
Cons: Old facility....needs lots of update....!
6.3
Anonymous
Pleasant
08-28-2015
If you can get checked...
Pros:
Cons: They claimed not to have booking.com reservation even though I had confirmation. 11 at night a line to check in 30 minutes for them to not find reservation. Desk staff gave person in front of me a key to occupied room. Front desk a mess!!
2.5
Anonymous
Poor
08-26-2015
Totally incorrect billing from the...
Pros: I thought we were going to be able to use hot tub and pool but not!
Cons: I was billed incorrectly the first time which result in a overdraftcharge! Thought it was corrected only to be billed again 149.00 thesecond night which was paid in the first billing. I thought it was takencare of when I checked out and was told no more charges. Then Today TwoDays later I have three more smaller charges on my card from my stay!
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