Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Public spaces are bright and contemporary; the walls are lined with historic photos of the Grand Rapids area. Guest rooms are spacious with plush chairs and large desks. Amenities include a fitness center and a casual restaurant and bar, which offers good craft cocktails and beers and has several TVs.
Smoke free premises. 226 units. 4 stories, interior corridors. Accessibility (Call).
valet laundry, airport transportation, room service, area transportation-within 2 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 86 guests
Showing reviews 1 - 5 of 50
9.6
Melissa
Exceptional
family with young children
04-16-2018
Exceptional
Pros: Great size room, beds were comfortable.
Cons: Small beds. Bathroom could have been a little cleaner. The floor under the sink was stained and dirty.
2.5
Angelica
Poor
family with young children
04-16-2018
Horrible no fridge microwave no...
Pros: Horrible
Cons: Didnt even have microwave or fridge someone got room for some teenagers i was harrassed because they assumed they were my kids and they were not. Called my room threatened to charge me for the hallway smelling like weed when they were smoking not us
7.5
Mark
Good
young couple
04-02-2018
Good
Pros:
Cons:
9.6
Craig
Exceptional
young couple
03-19-2018
Exceptional
Pros:
Cons:
10.0
Tony
Exceptional
young couple
03-07-2018
Exceptional
Pros:
Cons:
8.3
Denise
Very Good
solo traveller
02-14-2018
Nice stay Staff was great...
Pros: Cookie of Course
Cons:
10.0
Cedric
Exceptional
review category group of friends
01-24-2018
Location in close proximity to...
Pros:
Cons:
10.0
Melissa
Exceptional
review category group of friends
12-23-2017
Exceptional
Pros: Great variety in the hot breakfast buffet, with absolutely exceptional service (restaurant, front desk) and friendliness of staff.
Cons:
9.6
Anonymous
Exceptional
solo traveller
12-11-2017
Exceptional
Pros:
Cons:
9.6
Robert
Exceptional
young couple
11-29-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
11-26-2017
Exceptional
Pros:
Cons:
10.0
Jason
Exceptional
young couple
10-23-2017
We were happy and comfortable....
Pros: Bed was very comfortable
Cons:
9.2
Miguel
Wonderful
solo traveller
10-23-2017
Superb
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
10-16-2017
Exceptional
Pros:
Cons:
2.5
Anonymous
Poor
mature couple
10-04-2017
Very poor
Pros:
Cons:
9.2
Michael
Wonderful
family with young children
09-25-2017
Best overall experience in a...
Pros: Delicious warm cookies at check in. Staff super friendly. Rooms very clean.
Cons: Hot Tub was out of service the day of our stay (but signs at desk to advise). Very loud group of kids or young adults in room adjacent to ours until midnight (but hotel at capacity)
10.0
Anonymous
Exceptional
mature couple
09-25-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
09-25-2017
This is our preferred place...
Pros:
Cons:
4.6
Elizabeth
Disappointing
solo traveller
09-24-2017
Very disappointed in this being...
Pros: Location
Cons: The bed was awful
Looked nice but was an old hotel bed with a mattresses pad on it
It was hard and no good spot to sleep
I did not sleep well and I hurt in the morning
7.1
Geronimo
Good
solo traveller
09-21-2017
good location
Pros: breakfast was excellent
Rooms are clean, good location for Airport
Cons: Wifi not good.
a bit over priced
7.5
Anonymous
Good
mature couple
09-10-2017
Good
Pros:
Cons:
6.3
Jordan
Pleasant
review category group of friends
09-04-2017
it was ok... id except...
Pros: the facility itself was very nice. the breakfast was great and the staff was pleasent
Cons: we booked 2 rooms for the bridal party the night before her wedding... i guess it should common sense that the rooms should be next to each other or adjoined... but instead they were split apart down the hall from each other
7.1
John
Good
young couple
08-22-2017
It would be great if...
Pros: The desk staff was excellent--welcoming and accommodating. The people who cleaned the room were outstanding. The location is reasonably convenient to downtown and a few places to eat. There's plenty of parking.
Cons: The ice machine didn't work for the duration of our stay. Because the bathroom fan didn't work, paint is peeling on the walls. No fridge, no microwave, no guide to local attractions. Signpost the fitness facility (we weren't the only ones who had trouble finding it).
7.5
Anonymous
Good
family with young children
08-22-2017
Good
Pros:
Cons:
8.3
Diane
Very Good
review category group of friends
08-21-2017
Overall stay pleasant
Pros:
Cons: The room air conditioner unit was too loud, mattress/pillows too soft.
7.5
Robert
Good
solo traveller
08-09-2017
Good
Pros:
Cons:
9.2
Mario
Wonderful
young couple
08-08-2017
Superb
Pros: The room was spacious
Cons: Pillows weren't fluffy enough
9.2
Tara
Wonderful
young couple
08-01-2017
Nice Hotel
Pros: The bed was super cozy . I loved it and the room temp was great . Loved the pool also .
Cons: The old towels could have been tooken and replaced with new ones
7.9
Timothy
Good
young couple
07-28-2017
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
solo traveller
07-14-2017
Great place with a friendly...
Pros: Wonderful french toast!
Cons: I didn't find anything that I didn't like; everything was great
9.6
Jordan
Exceptional
solo traveller
07-09-2017
Exceptional
Pros:
Cons:
10.0
Albert
Exceptional
young couple
07-04-2017
Exceptional
Pros:
Cons:
8.8
Anonymous
Excellent
solo traveller
07-01-2017
Fabulous
Pros:
Cons:
7.1
Darrel
Good
young couple
06-28-2017
Good
Pros:
Cons:
9.2
Keith
Wonderful
young couple
06-27-2017
We would recommend this hotel...
Pros: The room was extremely comfortable, and the bed was excellent. We love the cookies!
Cons: We prefer to stay in hotels which offer complimentary breakfast.
7.9
Anonymous
Good
solo traveller
06-25-2017
Good
Pros:
Cons:
10.0
Joan
Exceptional
young couple
06-14-2017
Wedding Weekend
Pros: The warm chocolate cookies at check in
Cons:
7.9
Anonymous
Good
review category group of friends
06-06-2017
Good
Pros:
Cons:
8.3
Victor
Very Good
review category group of friends
05-30-2017
Very good
Pros: Very close to the airport. It gave me enough time to rest in the morning. Friendly staff.
Cons: No enough salad foods.
7.1
Kim
Good
review category group of friends
05-22-2017
Efficient
Pros: Clean
Cons: No complimentary breakfast only coffee.
10.0
Omar
Exceptional
young couple
05-22-2017
Exceptional
Pros:
Cons:
9.6
Sylvia
Exceptional
review category group of friends
05-20-2017
Exceptional
Pros:
Cons:
7.5
Antony
Good
young couple
05-17-2017
Good
Pros: Staff are friendly.
Cons:
10.0
Maria
Exceptional
review category group of friends
05-15-2017
Exceptional
Pros:
Cons:
10.0
Rachel
Exceptional
family with young children
05-08-2017
Exceptional
Pros:
Cons:
8.8
Wendy
Excellent
young couple
05-01-2017
Great weekend getaway!
Pros: The room service dinner was amazing and delicious. The breakfast buffet was also very good.
Cons: The friendliness of the check in and check out staff could have been nicer. I requested a handicap accessible room and we did not get that.
10.0
Victoria
Exceptional
young couple
04-24-2017
Exceptional
Pros: Everything I liked
Cons: N/a
8.8
James
Excellent
young couple
04-22-2017
We were confortable. I slept...
Pros: Lobby & Dinning area
Cons: Bathroom to small. Take tub out, put in shower
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