Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Public spaces are bright and contemporary; the walls are lined with historic photos of the Grand Rapids area. Guest rooms are spacious and include plush sitting chairs and large desks. The large fitness center is a great place to recharge after a long day. The causal restaurant and bar offer a good list of craft cocktails and beers; there also are several TVs to catch the big game.
Smoke free premises. 226 units. 4 stories, interior corridors. Accessibility (Call).
valet laundry, airport transportation, room service, area transportation-within 2 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 56 guests
Showing reviews 1 - 5 of 41
10.0
Joan
Exceptional
young couple
06-14-2017
Pros: The warm chocolate cookies at check in
Cons:
8.3
Victor
Very Good
review category group of friends
05-30-2017
Pros: Very close to the airport. It gave me enough time to rest in the morning. Friendly staff.
Cons: No enough salad foods.
7.1
Kim
Good
review category group of friends
05-22-2017
Pros: Clean
Cons: No complimentary breakfast only coffee.
7.5
Antony
Good
young couple
05-17-2017
Pros: Staff are friendly.
Cons:
8.8
Wendy
Excellent
young couple
05-01-2017
Pros: The room service dinner was amazing and delicious. The breakfast buffet was also very good.
Cons: The friendliness of the check in and check out staff could have been nicer. I requested a handicap accessible room and we did not get that.
10.0
Victoria
Exceptional
young couple
04-24-2017
Pros: Everything I liked
Cons: N/a
8.8
James
Excellent
young couple
04-22-2017
Pros: Lobby & Dinning area
Cons: Bathroom to small. Take tub out, put in shower
4.2
Bernadette
Disappointing
family with young children
03-13-2017
Pros:
Cons: Reservations issue. Inaccurate and difficulty fixing
10.0
Johnnie
Exceptional
solo traveller
02-25-2017
Pros: The hot chocolate chips at the desk
Cons: Breakfast potatoes were hard but the food spread was nice over all.
7.9
Sean
Good
solo traveller
02-11-2017
Pros: Room was large and comfortable.
Cons: Hotel could use some updating.
10.0
Tom
Exceptional
solo traveller
02-10-2017
Pros: Staff was awesome
Cons:
8.3
Ryan
Very Good
solo traveller
01-24-2017
Pros: Late hours on the pool—doesn't close until midnight. Airport shuttle runs every 30 minutes like clockwork.
Cons: Really cheap toilet paper
7.9
Perem
Good
solo traveller
12-13-2016
Pros: swimming pool existence
Cons: ongoing renovation was so so
9.6
Sarah
Exceptional
family with young children
11-26-2016
Pros: We stayed to go shopping on Black Friday so were there for Thanksgiving dinner so ate at Ganders restaurant. It was awesome. Loved everything except the melon was not that ripe. The hotel staff were very friendly. The room was extremely clean. Great location. We had breakfast at the restaurant too at 6:00 AM. the staff brewed ice tea for me and gave me a to go cup. We loved our stay and will go back!!!
Cons: Construction was going on and that made taking the stairs harder but not impossible. Did not create any problems for us.
7.1
Jean
Good
family with young children
10-25-2016
Pros:
Cons: No refrigerator, elevator broke
8.3
Timothy
Very Good
young couple
10-10-2016
Pros: Great beds and very clean
Cons: Haven't stayed there in years and the only thing difference is the name!
6.3
Mary
Pleasant
young couple
10-10-2016
Pros:
Cons: Very loud. Elevator not working.
7.1
Anonymous
Good
young couple
09-21-2016
Pros:
Cons: the mattress sagged badly on the side when people sit when getting into bed. It should be rotated. I felt as though I slept on a hill all night.
as a handicapped room, it really didn't have a great deal of room to maneuver my wheelchair
10.0
Gina
Exceptional
young couple
09-19-2016
Pros: It was so clean I felt comfortable walking barefoot in the room. Staff was very friendly and helpful.
Cons: $25 breakfast for 2.
8.3
Noriaki
Very Good
solo traveller
09-15-2016
Pros: Convenience location
Cons:
7.1
Anonymous
Good
young couple
09-06-2016
Pros:
Cons: Everything was over priced
8.3
Ethan
Very Good
young couple
08-23-2016
Pros: The good stuff: The bed, the pool, the hot tub, the lobby, and the staff.
Cons: The price could be lower, but it's probably justified by the level of quality. The sauna was unfortunately out of order at the time.
7.5
Anonymous
Good
family with young children
08-17-2016
Pros:
Cons: The pool area was pretty dirty
9.6
Valerie
Exceptional
family with young children
08-04-2016
Pros: Bed was awesome better than home
We actually stayed at another hotel nearby earlier in the trip and decided to changed hotels
Cons: No continental breakfast down stairs
8.3
Evelyn
Very Good
solo traveller
07-17-2016
Pros: Bedding was wonderful
Cons: Shower was not very clean
7.1
Shanetta
Good
solo traveller
07-10-2016
Pros: The clerk upon checking in was awesome! And the cookies were to die for!
Cons:
10.0
Ohmy
Exceptional
solo traveller
07-03-2016
Pros: The eggs were AWESOME!!! The bed was prefect!!
Cons: Nothing. The experience was phenomenal!!!
6.7
Lynne
Pleasant
mature couple
06-15-2016
Pros: Bed was comfortable and the staff responded when asked to bring non feather pillows to the room.
Cons: Disappointed that for the cost of this room we didn't have a microwave or refrigerator.
9.2
Emily
Wonderful
solo traveller
05-28-2016
Pros: Staff were helpful and kind
Cons: Noisy
10.0
Danny
Exceptional
mature couple
05-17-2016
Pros: Good sized room. Good water pressure in shower
Cons:
8.8
Anon
Excellent
solo traveller
04-19-2016
Pros: The staff was very friendly and helpful.
Cons: There aren't many hotels of this caliber today that wouldn't have a refrigerator and / or microwave in the room. Unfortunately I would say this is a much needed addition.
8.8
Jennifer
Excellent
family with older children
04-05-2016
Pros: Good size pool and hot tub. Spacious room with nice decor.
Cons: A little pricey for a night in GR, especially for a Sunday.
10.0
Antonio
Exceptional
review category group of friends
03-20-2016
Pros: It is located near the airport & have good services.
Cons:
7.5
Heather
Good
review category group of friends
03-14-2016
Pros: Pool stayed opened later than some other hotels.
Cons:
7.1
Badar
Good
mature couple
12-12-2015
Pros: Friendly Staff
Cons: Old facility....needs lots of update....!
6.3
Jerilyn
Pleasant
solo traveller
08-28-2015
Pros:
Cons: They claimed not to have booking.com reservation even though I had confirmation. 11 at night a line to check in 30 minutes for them to not find reservation. Desk staff gave person in front of me a key to occupied room. Front desk a mess!!
2.5
Patty
Poor
mature couple
08-26-2015
Pros: I thought we were going to be able to use hot tub and pool but not!
Cons: I was billed incorrectly the first time which result in a overdraftcharge! Thought it was corrected only to be billed again 149.00 thesecond night which was paid in the first billing. I thought it was takencare of when I checked out and was told no more charges. Then Today TwoDays later I have three more smaller charges on my card from my stay!
10.0
La
Exceptional
family with older children
08-25-2015
Pros:
Cons: Not enough clean towels at the pool
7.9
Jason
Good
family with young children
08-04-2015
Pros: 12pm check out.
Cons: spa and sauna didn't work. Gave me 20% off because of issue.
9.2
Jml
Wonderful
family with older children
07-24-2015
Pros: Liked the rest.
Cons: Wish the beds were queen instead of full-sized. The real world uses queen.
7.5
Anonymous
Good
mature couple
07-24-2015
Pros: Loved the bed and choice of pillows
Cons: I'm short so the bathroom sink was way too high for me
;detailController.handleFacebook('SEO','DoubleTree by Hilton Grand Rapids Airport', '34424', 'ACCOMMODATION', '3', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/34424H1.jpg', 'Kentwood', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','DoubleTree by Hilton Grand Rapids Airport', '34424', 'ACCOMMODATION', '3', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/34424H1.jpg', 'Kentwood', '', '', '', '');){kind=link}
