Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Public spaces are bright and contemporary; the walls are lined with historic photos of the Grand Rapids area. Guest rooms are spacious with plush chairs and large desks. Amenities include a fitness center and a casual restaurant and bar, which offers good craft cocktails and beers and has several TVs.
Smoke free premises. 226 units. 4 stories, interior corridors. Accessibility (Call).
valet laundry, airport transportation, room service, area transportation-within 2 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 56 guests
Showing reviews 1 - 5 of 50
2.5
Anonymous
Poor
mature couple
10-04-2017
Very poor
Pros:
Cons:
9.2
Michael
Wonderful
family with young children
09-25-2017
Best overall experience in a...
Pros: Delicious warm cookies at check in. Staff super friendly. Rooms very clean.
Cons: Hot Tub was out of service the day of our stay (but signs at desk to advise). Very loud group of kids or young adults in room adjacent to ours until midnight (but hotel at capacity)
10.0
Anonymous
Exceptional
mature couple
09-25-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
09-25-2017
This is our preferred place...
Pros:
Cons:
4.6
Elizabeth
Disappointing
solo traveller
09-24-2017
Very disappointed in this being...
Pros: Location
Cons: The bed was awful
Looked nice but was an old hotel bed with a mattresses pad on it
It was hard and no good spot to sleep
I did not sleep well and I hurt in the morning
7.1
Geronimo
Good
solo traveller
09-21-2017
good location
Pros: breakfast was excellent
Rooms are clean, good location for Airport
Cons: Wifi not good.
a bit over priced
7.5
Anonymous
Good
mature couple
09-10-2017
Good
Pros:
Cons:
6.3
Jordan
Pleasant
review category group of friends
09-04-2017
it was ok... id except...
Pros: the facility itself was very nice. the breakfast was great and the staff was pleasent
Cons: we booked 2 rooms for the bridal party the night before her wedding... i guess it should common sense that the rooms should be next to each other or adjoined... but instead they were split apart down the hall from each other
7.1
John
Good
young couple
08-22-2017
It would be great if...
Pros: The desk staff was excellent--welcoming and accommodating. The people who cleaned the room were outstanding. The location is reasonably convenient to downtown and a few places to eat. There's plenty of parking.
Cons: The ice machine didn't work for the duration of our stay. Because the bathroom fan didn't work, paint is peeling on the walls. No fridge, no microwave, no guide to local attractions. Signpost the fitness facility (we weren't the only ones who had trouble finding it).
7.5
Anonymous
Good
family with young children
08-22-2017
Good
Pros:
Cons:
8.3
Diane
Very Good
review category group of friends
08-21-2017
Overall stay pleasant
Pros:
Cons: The room air conditioner unit was too loud, mattress/pillows too soft.
7.5
Robert
Good
solo traveller
08-09-2017
Good
Pros:
Cons:
9.2
Mario
Wonderful
young couple
08-08-2017
Superb
Pros: The room was spacious
Cons: Pillows weren't fluffy enough
9.2
Tara
Wonderful
young couple
08-01-2017
Nice Hotel
Pros: The bed was super cozy . I loved it and the room temp was great . Loved the pool also .
Cons: The old towels could have been tooken and replaced with new ones
7.9
Timothy
Good
young couple
07-28-2017
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
solo traveller
07-14-2017
Great place with a friendly...
Pros: Wonderful french toast!
Cons: I didn't find anything that I didn't like; everything was great
9.6
Jordan
Exceptional
solo traveller
07-09-2017
Exceptional
Pros:
Cons:
10.0
Albert
Exceptional
young couple
07-04-2017
Exceptional
Pros:
Cons:
8.8
Anonymous
Excellent
solo traveller
07-01-2017
Fabulous
Pros:
Cons:
7.1
Darrel
Good
young couple
06-28-2017
Good
Pros:
Cons:
9.2
Keith
Wonderful
young couple
06-27-2017
We would recommend this hotel...
Pros: The room was extremely comfortable, and the bed was excellent. We love the cookies!
Cons: We prefer to stay in hotels which offer complimentary breakfast.
7.9
Anonymous
Good
solo traveller
06-25-2017
Good
Pros:
Cons:
10.0
Joan
Exceptional
young couple
06-14-2017
Wedding Weekend
Pros: The warm chocolate cookies at check in
Cons:
7.9
Anonymous
Good
review category group of friends
06-06-2017
Good
Pros:
Cons:
8.3
Victor
Very Good
review category group of friends
05-30-2017
Very good
Pros: Very close to the airport. It gave me enough time to rest in the morning. Friendly staff.
Cons: No enough salad foods.
7.1
Kim
Good
review category group of friends
05-22-2017
Efficient
Pros: Clean
Cons: No complimentary breakfast only coffee.
10.0
Omar
Exceptional
young couple
05-22-2017
Exceptional
Pros:
Cons:
9.6
Sylvia
Exceptional
review category group of friends
05-20-2017
Exceptional
Pros:
Cons:
7.5
Antony
Good
young couple
05-17-2017
Good
Pros: Staff are friendly.
Cons:
10.0
Maria
Exceptional
review category group of friends
05-15-2017
Exceptional
Pros:
Cons:
10.0
Rachel
Exceptional
family with young children
05-08-2017
Exceptional
Pros:
Cons:
8.8
Wendy
Excellent
young couple
05-01-2017
Great weekend getaway!
Pros: The room service dinner was amazing and delicious. The breakfast buffet was also very good.
Cons: The friendliness of the check in and check out staff could have been nicer. I requested a handicap accessible room and we did not get that.
10.0
Victoria
Exceptional
young couple
04-24-2017
Exceptional
Pros: Everything I liked
Cons: N/a
8.8
James
Excellent
young couple
04-22-2017
We were confortable. I slept...
Pros: Lobby & Dinning area
Cons: Bathroom to small. Take tub out, put in shower
8.3
Brian
Very Good
young couple
04-11-2017
Very good
Pros:
Cons:
9.6
Tylone
Exceptional
family with young children
04-05-2017
Exceptional
Pros:
Cons:
10.0
Kimberly
Exceptional
family with young children
03-20-2017
Exceptional
Pros:
Cons:
7.5
Perry
Good
family with young children
03-20-2017
Good
Pros:
Cons:
4.2
Bernadette
Disappointing
family with young children
03-13-2017
Disappointing
Pros:
Cons: Reservations issue. Inaccurate and difficulty fixing
10.0
Johnnie
Exceptional
solo traveller
02-25-2017
Exceptional
Pros: The hot chocolate chips at the desk
Cons: Breakfast potatoes were hard but the food spread was nice over all.
7.9
Sean
Good
solo traveller
02-11-2017
Good stay at the DoubleTree
Pros: Room was large and comfortable.
Cons: Hotel could use some updating.
10.0
Tom
Exceptional
solo traveller
02-10-2017
Exceptional
Pros: Staff was awesome
Cons:
10.0
Chenique
Exceptional
family with young children
01-27-2017
Exceptional
Pros:
Cons:
8.3
Ryan
Very Good
solo traveller
01-24-2017
Airport shuttle is super convenient
Pros: Late hours on the pool—doesn't close until midnight. Airport shuttle runs every 30 minutes like clockwork.
Cons: Really cheap toilet paper
7.9
Perem
Good
solo traveller
12-13-2016
Good
Pros: swimming pool existence
Cons: ongoing renovation was so so
9.6
Sarah
Exceptional
family with young children
11-26-2016
A wonderful place to stay...
Pros: We stayed to go shopping on Black Friday so were there for Thanksgiving dinner so ate at Ganders restaurant. It was awesome. Loved everything except the melon was not that ripe. The hotel staff were very friendly. The room was extremely clean. Great location. We had breakfast at the restaurant too at 6:00 AM. the staff brewed ice tea for me and gave me a to go cup. We loved our stay and will go back!!!
Cons: Construction was going on and that made taking the stairs harder but not impossible. Did not create any problems for us.
7.1
Jean
Good
family with young children
10-25-2016
Good
Pros:
Cons: No refrigerator, elevator broke
7.1
Tina
Good
review category group of friends
10-12-2016
Good
Pros:
Cons:
8.3
Timothy
Very Good
young couple
10-10-2016
Very good
Pros: Great beds and very clean
Cons: Haven't stayed there in years and the only thing difference is the name!
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