Public spaces are bright and contemporary; the walls are lined with historic photos of the Grand Rapids area. Guest rooms are spacious and include plush sitting chairs and large desks. The large fitness center is a great place to recharge after a long day. The causal restaurant and bar offer a good list of craft cocktails and beers; there also are several TVs to catch the big game.
Smoke free premises. 226 units. 4 stories, interior corridors. Accessibility (Call).
valet laundry, airport transportation, room service, area transportation-within 2 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 38 guests
Showing reviews 1 - 5 of 34
7.1
Anonymous
Good
young couple
09-21-2016
Pros:
Cons: the mattress sagged badly on the side when people sit when getting into bed. It should be rotated. I felt as though I slept on a hill all night.
as a handicapped room, it really didn't have a great deal of room to maneuver my wheelchair
10.0
Gina
Exceptional
young couple
09-19-2016
Pros: It was so clean I felt comfortable walking barefoot in the room. Staff was very friendly and helpful.
Cons: $25 breakfast for 2.
8.3
Noriaki
Very Good
solo traveller
09-15-2016
Pros: Convenience location
Cons:
7.1
Anonymous
Good
young couple
09-06-2016
Pros:
Cons: Everything was over priced
8.3
Ethan
Very Good
young couple
08-23-2016
Pros: The good stuff: The bed, the pool, the hot tub, the lobby, and the staff.
Cons: The price could be lower, but it's probably justified by the level of quality. The sauna was unfortunately out of order at the time.
7.5
Anonymous
Good
family with young children
08-17-2016
Pros:
Cons: The pool area was pretty dirty
9.6
Valerie
Exceptional
family with young children
08-04-2016
Pros: Bed was awesome better than home
We actually stayed at another hotel nearby earlier in the trip and decided to changed hotels
Cons: No continental breakfast down stairs
8.3
Evelyn
Very Good
solo traveller
07-17-2016
Pros: Bedding was wonderful
Cons: Shower was not very clean
7.1
Shanetta
Good
solo traveller
07-10-2016
Pros: The clerk upon checking in was awesome! And the cookies were to die for!
Cons:
10.0
Ohmy
Exceptional
solo traveller
07-03-2016
Pros: The eggs were AWESOME!!! The bed was prefect!!
Cons: Nothing. The experience was phenomenal!!!
6.7
Lynne
Pleasant
mature couple
06-15-2016
Pros: Bed was comfortable and the staff responded when asked to bring non feather pillows to the room.
Cons: Disappointed that for the cost of this room we didn't have a microwave or refrigerator.
10.0
Verified Hotel Guest
Exceptional
05-31-2016
Pros: The staff was very friendly and helpful. My son had a nose bleed when we arrived, and front desk was super helpful... even when I asked for apple cider vinegar. She located some from the kitchen! It helped stop the bleeding and we enjoyed out stay.
Cons:
9.2
Emily
Wonderful
solo traveller
05-28-2016
Pros: Staff were helpful and kind
Cons: Noisy
10.0
Danny
Exceptional
mature couple
05-17-2016
Pros: Good sized room. Good water pressure in shower
Cons:
7.0
Robert
Good
Solo Traveler
04-23-2016
Pros: The Front Desk Staff was courteous.
Cons: APR-14-16-2016 I stayed in RM238. I left a small-compact wine cork-screw on night-stand right next to full bottle wine. When I got back to my RM on 15th the wine bottle was moved from the night-stand to next to the TV but cork-screw was missing. STOLEN!!!
8.8
Anon
Excellent
solo traveller
04-19-2016
Pros: The staff was very friendly and helpful.
Cons: There aren't many hotels of this caliber today that wouldn't have a refrigerator and / or microwave in the room. Unfortunately I would say this is a much needed addition.
8.8
Jennifer
Excellent
family with older children
04-05-2016
Pros: Good size pool and hot tub. Spacious room with nice decor.
Cons: A little pricey for a night in GR, especially for a Sunday.
10.0
Antonio
Exceptional
review category group of friends
03-20-2016
Pros: It is located near the airport & have good services.
Cons:
7.5
Heather
Good
review category group of friends
03-14-2016
Pros: Pool stayed opened later than some other hotels.
Cons:
10.0
Angel
Exceptional
Traveling as Couple
02-16-2016
Pros: The room smelled great upon arrival. The staff were very courteous!!
Cons:
7.1
Badar
Good
mature couple
12-12-2015
Pros: Friendly Staff
Cons: Old facility....needs lots of update....!
6.3
Jerilyn
Pleasant
solo traveller
08-28-2015
Pros:
Cons: They claimed not to have booking.com reservation even though I had confirmation. 11 at night a line to check in 30 minutes for them to not find reservation. Desk staff gave person in front of me a key to occupied room. Front desk a mess!!
2.5
Patty
Poor
mature couple
08-26-2015
Pros: I thought we were going to be able to use hot tub and pool but not!
Cons: I was billed incorrectly the first time which result in a overdraftcharge! Thought it was corrected only to be billed again 149.00 thesecond night which was paid in the first billing. I thought it was takencare of when I checked out and was told no more charges. Then Today TwoDays later I have three more smaller charges on my card from my stay!
10.0
La
Exceptional
family with older children
08-25-2015
Pros:
Cons: Not enough clean towels at the pool
7.9
Jason
Good
family with young children
08-04-2015
Pros: 12pm check out.
Cons: spa and sauna didn't work. Gave me 20% off because of issue.
9.2
Jml
Wonderful
family with older children
07-24-2015
Pros: Liked the rest.
Cons: Wish the beds were queen instead of full-sized. The real world uses queen.
7.5
Anonymous
Good
mature couple
07-24-2015
Pros: Loved the bed and choice of pillows
Cons: I'm short so the bathroom sink was way too high for me
5.8
Theresa
Okay
solo traveller
04-28-2015
Pros:
Cons: Group of girls on my floor who played room tag until 1:30 in the morning. Complained to front desk at 11:30 but it still continued. Had a seven hour drive the next day. Not fun on no sleep. Complained to staff again next morning and she didn't seem to care at all.
8.8
Dawn
Excellent
mature couple
03-31-2015
Pros: The bed was very comfortable.
Room spacious!
Cons:
6.3
Michael
Pleasant
young couple
03-03-2015
Pros: overall It was a good place, big rooms, easy to access.
Cons: the bathroom was dirty, there was hair in the bathtub, and it had a big chip in the paint in the bottom of the tub.
7.5
Anonymous
Good
young couple
03-03-2015
Pros:
Cons: That nobody told us when booking that the pool was not usable.
8.3
Pamela
Very Good
solo traveller
10-23-2014
Pros: Pillows and Bedding....like the clean white duvet.
Cons: The small bathroom and no magnifying mirror available. Also I will never stay on the first floor again. Very noisy.
5.4
Beverly
Fair
mature couple
10-12-2014
Pros: The beds were nice.
Cons: The walls were paper thin. Heard everyone walking by and every door slamming during the night. I got no sleep.
5.8
Kevin
Okay
solo traveller
10-12-2014
Pros: Convenient location
Cons: Facility is very tired, and looks like the interiors haven't been touched since the 80's. Very much in need of a property improvement program.
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