Renovated in 2016, this full-service property is located near a variety of restaurants and shopping outlets. Guest rooms feature colorful accents, triple-sheet bedding and wet bars.
Smoke free premises. 148 units. 3 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, room service.
Terms
N
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 189 guests
Showing reviews 1 - 5 of 50
8.0
Verified Hotel Guest
Very Good
Family with Young Children
06-23-2017
Pros: Staff was great. Very courteous, while professional, as well as being very prompt with any requests.
Cons: I did not have a good experience with the breakfast in the morning. I was not told that adults had to pay. Additionally, the food was not good and literally cold. The restaurant did comp my breakfast during the first morning. Second day was not much bett
9.0
Verified Hotel Guest
Wonderful
06-23-2017
Pros:
Cons: Washers were all broke, and staff not helpful on a resolution for the problem.
2.0
Laura
Poor
Traveling as Couple
06-23-2017
Pros: Room was close to elevator.
Cons: The hotel was under-staffed so the service was bad. The hotel had just the bare necessities. Really loud toilet.
5.0
Verified Hotel Guest
Fair
Traveling as Couple
06-23-2017
Pros:
Cons: There was not a continental breakfast and we did not have a choice on one or two beds.
10.0
Richard
Exceptional
Business Traveler
06-23-2017
Pros: From the check in time to the time we checked out the staff worked and took care of us like we were at a 5 star hotel. I saw the manager of the hotel several times in the two days we were there. From just greating us to bussing tables. Great experience.
Cons: Not a single thing I can say about this hotel that was negative.
9.0
Bianca
Wonderful
Family with Teens
06-23-2017
Pros: Price, and room was clean and comfortable.
Cons: The large group of soccer students running through the halls were somewhat irritating.
10.0
Derrick
Exceptional
Traveling as Couple
06-23-2017
Pros: One of the nicest Holiday inns I've ever stayed. Attractive presentation of grounds to decor. Very nice stay and would go there again in a heartbeat!
Cons:
5.0
Verified Hotel Guest
Fair
Traveling as Couple
06-23-2017
Pros: The location was great for traveling around Grand Rapids.
Cons: There were crumbs on the counters and tv, but the room was clean other than that.
9.0
Jennifer
Wonderful
Family with Young Children
06-23-2017
Pros: We liked that the hotel was within 20 minutes of driving to downtown Grand Rapids and our favorite Mexican eateries on Division St. The staff is helpful when we had a problem with our room, and attended to our issue right away!
Cons: The hotel breakfast buffet (at almost $11 a person) just had things you could get at a Residence Inn -- cereal bar, steamed eggs, sausages, etc. That said, we opted to order a la cart and the food was quite good. The children ate free!
2.0
Mark
Poor
Business Traveler
06-23-2017
Pros:
Cons: The internet in my room didn't work. Remote control for TV didn't work and I was late in the morning because the iron did not work waiting. The last time I stayed there the phone didn't work (2 days) and then I failed to receive a wake up call.
10.0
Kenneth
Exceptional
Family with Young Children
06-23-2017
Pros: It was very clean. The front desk staff was very nice and helpful.
Cons: When looking around the room at check in, house keeping hadn't stocked the room with hand towels and face cloths. The front desk apologized and gave me both to put in the room.
7.0
Verified Hotel Guest
Good
06-23-2017
Pros: Location and price
Cons: BATH TUB a bit old
10.0
Nyle
Exceptional
Solo Traveler
06-23-2017
Pros: The room was beautiful and clean. There wasn't anything about it that I didn't kike.
Cons: I prefer hotels that have complimentary breakfast.
9.0
Verified Hotel Guest
Wonderful
06-23-2017
Pros: It was recently renovated. The lobby was gorgeous and the details of the room were really nice. The bathroom especially had beautiful fixtures and was spacious.
Cons: There was an empty pop can on the counter in the bathroom when I first got into my room...failure of the housekeeping staff
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-23-2017
Pros: Nice room decor.
Cons: I prefer hotels that offer free breakfast. Also, no USB phone charger ports. I don't usually pack the electric plug that comes with my phone's USB charging cord since most hotels have bedside lamps with the USB.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-23-2017
Pros: The staff was excellent, the pool area was nice. The hot tub was great. The room was smallish but comfortable, the frig held an amazing amount.
Cons: I wish there had been a microwave in the room.
10.0
Shanna
Exceptional
Traveling as Couple
06-23-2017
Pros: The bed was awesome, I could have stayed in it all day. Luxurious, sheets were comfortable, bedding was superb, pillows outstanding.
Cons: We would have like bottled water in the room - to use for the Keurig coffee service (which we loved).
4.0
Verified Hotel Guest
Disappointing
Traveling as Couple
06-23-2017
Pros:
Cons: Noisy Thin walls Uneven floors
4.0
Scott
Disappointing
Traveling as Couple
06-23-2017
Pros:
Cons: I got triple charged for the same 1 night stay!!!! Very mad!!!!!!!!!
9.0
Amber
Wonderful
Family with Young Children
06-23-2017
Pros: Absolutely love staying here each and every time we do
Cons: We hate they don't have a free breakfast atleast for our kids
10.0
Verified Hotel Guest
Exceptional
Group Traveler
06-23-2017
Pros: Clean, quiet, close to ammenities (restaurants & shopping) as well as airport.
Cons: Our experience was only positive on this trip.
9.0
Ken
Wonderful
Business Traveler
06-23-2017
Pros: The amenities of the room were great. Room was remodeled and comfortable.
Cons: Nothing stood out.
10.0
Ben
Exceptional
Solo Traveler
06-23-2017
Pros: That I can get a room for a reasonable price, and it is quick and easy.
Cons:
5.8
Tynae
Okay
young couple
06-19-2017
Pros: Good Location
Cons: The room had stains on the carpet lots of stains
6.7
Terry
Pleasant
young couple
06-19-2017
Pros:
Cons: walls were thin could hear every word from next room
9.6
Kristine
Exceptional
family with young children
06-17-2017
Pros: Quiet and clean property
Cons:
5.0
Dame
Fair
family with young children
06-11-2017
Pros: The service
Cons: I had to pay for breakfast
6.3
Joy
Pleasant
family with young children
05-26-2017
Pros: The rooms were nice
Cons: I asked for adjoining rooms, did not Get. My child left a beloved blanket behind and when I called to ask if it was found they acted annoyed with my inquiry and despite room being cleaned the blanket was never found causing my child great distress.
7.1
Maureen
Good
family with young children
05-16-2017
Pros: When we checked out the girl was very accommodating in that she allowed the three of us to split the bill.
Cons: When we checked in we were NOT told they had a pool. We were NOT told of free breakfast at attached restaurant. After doing some touring, we returned to the hotel to find no parking near our room. Handicap parking was on the other end of the parking lot.
When I made reservation, I added a comment requesting a first floor room due to using a walker. Hotel said they never received my request. Thankfully they had ONE room left on first floor.
Large group of teenagers (team? Family reunion?) slamming doors & talking loud until after 2am. This noise did not bother the other 2 members in my group.
9.2
Sarah
Wonderful
family with young children
05-15-2017
Pros: Staff was friendly
Cons: We were right by the elevator. Their was significant noise.
9.2
Noble
Wonderful
solo traveller
05-15-2017
Pros: Cleanliness, a refrigerator and availability of a luggage trolley (Cart)
Cons: There wasn't a safe.
7.9
Jlday311
Good
family with young children
05-15-2017
Pros: Rooms were pretty and bathrooms were nice!
Cons: The pool and hot tub appeared dirty-we made the decision not to swim, which was disappointing.
5.4
Ron
Fair
family with young children
05-15-2017
Pros:
Cons: Needs to fix bathrooms
9.2
Anita
Wonderful
family with young children
05-13-2017
Pros: Cleanliness, very kind staff, and location,
Cons: N/A
8.3
Annette
Very Good
family with young children
05-08-2017
Pros: We always get a handicap accessible room and they are often cramped, but this room had a King size bed and plenty of room to maneuver my husband's wheelchair around on both sides of the bed and in the bathroom. Very nice!
Cons: We travel frequently and always get a handicap accessible room because my husband is wheelchair bound. This room, just as many other handicapped rooms, was on the third floor. Why in the world would you put a wheelchair bound person on the third floor when you cannot use the elevator in case of fire? This really burns me! I asked the desk clerk who checked us in what would happen in case of fire and he replied that the protocol would be for staff to carry my husband down the stairs.
He was obviously making it up as he went along.
Also, the parking lot near the entrance was very small and full and only had 4 handicap spots which were all taken. So I had to drop my husband off and park the equivalent of a city block away around the side of the hotel.
6.5
Teresa
Pleasant
solo traveller
05-07-2017
Pros:
Cons: power outage
5.0
Chuck
Fair
young couple
05-04-2017
Pros:
Cons: My sheets were from the prior quest.not changed after there check out.disgusting!!! Never return call from the management. Our daughter was graduating from med school. We didn't want her and our experience of her accomplishments to be over shadow Ed by this so we bought our sheets from Target
6.7
Christin
Pleasant
solo traveller
05-03-2017
Pros: The room had lots of space
Cons: Unfortunately, somehow my reservation was cancelled by booking.com at the property without informing me, so when I arrived my room was given away and I didn't get the price I booked for (had to pay 30$ extra). Also, the cleanliness of the room wasn't great - I had toenails on the floor of my room. Overall an okay stay, but had lots of unexpected surprises.
8.3
Paula
Very Good
review category group of friends
05-01-2017
Pros:
Cons: My husband went down Sunday morning for what we thought was a continental breakfast. When he got up to leave the host informed him that he owed $10.50. Was not a breakfast worth $10.00. In fact we stopped at a Restaurant near by to eat breakfast before we left town. Had twice the food that was twice as good for less than $9.00. Would not eat at that Holiday Inn again.
7.1
Bdcreviewer
Good
family with young children
05-01-2017
Pros: Good location. Comfortable room. Good value.
Cons: A member of the wait staff in the hotel bar/restaurant was incompetent and rude. I hate to be so blunt about it. I usually give the benefit of the doubt, but in this case, I have to call it as it was. My family, some friends, and I came into the bar to order some drinks and snacks. The person who waited on us was bad with her customer interaction, was outright rude to one of the members of our party, and was not able to make our drinks or ensure that they were made by someone behind the bar. We waited 30 minutes and discovered that she had not even started to make the drinks. We then walked out. This is not the kind of service that I expect from any establishment. Management needs to ensure that their customer-facing staff members are properly trained or possess the experience to perform the role they are in.
7.1
Ronald
Good
family with young children
04-30-2017
Pros: For the money, a complimentary breakgasy bar would have been nice
Cons:
9.2
Amy
Wonderful
family with young children
04-25-2017
Pros: Rooms are very clean! Staff was nice!
Cons: The pool was stained and looked dirty. Hot tube jets didn't work.
6.7
Sarah
Pleasant
family with young children
04-24-2017
Pros: very friendly staff at check-in and in the restaurant
Cons: very noisy in the room...terrible night's sleep...could hear every person walking down the hall, could hear their conversations, could hear doors slamming....could hear the ice machine...just seemed like if the hotel was recently renovated, rooms should have been a bit quieter. Also, there was no "do not disturb" door notice, and of course housekeeping knocked on our door and woke us up.
9.2
Jayson
Wonderful
review category group of friends
04-19-2017
Pros: THE RED HEAD MANAGER WAS VERY FRIENDLY AND NICE
Cons: THE LATE SHIFT GUY WAS RUDE AND NOT FRIENDLY
5.4
Abdullah
Fair
family with young children
04-18-2017
Pros: Room looks nice.
Cons: No breakfast or Coffee. In room coffeemaker wasn't working. Because of Holiday all restaurants was closed we have to come out from hotel without even coffee.
4.2
Joseph
Disappointing
family with young children
04-16-2017
Pros: The room was nice, and also spacious.
Cons: The breakfast was disgusting. I'm very upset that I paid for it and did not get my money back. I did not eat it. The $50.00 charge that was added was not taken lightly. I would have appreciated being told about it, rather than seeing it on my account. Will never stay there again!
9.6
Antwan
Exceptional
young couple
04-10-2017
Pros: The room was clean and roomy.
Cons: I don't have any dislikes.
9.2
David
Wonderful
young couple
04-09-2017
Pros: The staff was very friendly and helpful. The rooms were clean an comfortable. We enjoyed our brief stay.
Cons: There isn't anything I can think of that we didn't like.
10.0
Amanda
Exceptional
review category group of friends
04-05-2017
Pros: It was a clean and quiet location. There was a mall right around the corner, with many food and shopping options. If anything was forgotten, it could surely be picked up without going far at all. I stayed to visit friends, but it is only a ten-fifteen minute drive to the downtown area, which was absolutely lovely.
Breakfast is a buffet style that is reasonably priced, and with a gratuitous time frame which is great for those of us who are not morning people.
I did not use the pool but it was nice to know I had the option.
Cons: I had no major qualms with this property. The only thing I wish it had would be a microwave so I could be more self sufficient.
10.0
Lynnette
Exceptional
family with young children
03-21-2017
Pros:
Cons: Pillows a little to stiff and black scum around the hot tub and or needs painted but other than that excellent stay
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