Located just off of busy 28th Street, this full-service property is located near a variety of restaurants and shopping outlets. Well-maintained guest rooms are on the larger side.
Smoke free premises. 148 units. 3 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, room service.
Terms
N
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 184 guests
Showing reviews 1 - 5 of 50
7.5
Rena
Good
mature couple
09-28-2016
Pros: Great decor
Cons: Little noisy on the floor we were on
8.8
Adrian
Excellent
young couple
09-26-2016
Pros: The hotel is in a quiet area. The bed is comfortable, breakfast is ok. A car is a ''must'' in Grand Rapids.
Cons:
10.0
Anne
Exceptional
young couple
09-15-2016
Pros: Spacious room, soothing decor. Felt comfortable in the room.
Cons: No problems.
10.0
Janna
Exceptional
family with young children
09-04-2016
Pros:
Cons: Continental breakfast and the people next door were pretty noisie
8.3
Anonymous
Very Good
family with older children
08-30-2016
Pros: Nice hotel with a cute interior. I enjoyed the bar and food area that was attached to the hotel. It's quiet as it is away from the main road.
Cons:
5.0
Christine
Fair
review category group of friends
08-23-2016
Pros:
Cons: Everything was renovated except the tub which looked in bad shape. Also the toilet leaked and no one ever came to fix anything.
10.0
Richard
Exceptional
Business Traveler
08-22-2016
Pros: From the check in time to the time we checked out the staff worked and took care of us like we were at a 5 star hotel. I saw the manager of the hotel several times in the two days we were there. From just greating us to bussing tables. Great experience.
Cons: Not a single thing I can say about this hotel that was negative.
5.0
Verified Hotel Guest
Fair
Traveling as Couple
08-16-2016
Pros:
Cons: There was not a continental breakfast and we did not have a choice on one or two beds.
10.0
Trevor
Exceptional
Family with Young Children
08-16-2016
Pros: great facility only down fall off the main street
Cons:
10.0
Robert
Exceptional
Solo Traveler
08-10-2016
Pros: I was very impressed with the cleanliness and the staff at this Holiday Inn. It definitely exceeded my expectations.
Cons:
10.0
Sherika
Exceptional
solo traveller
08-07-2016
Pros: The staff was very nice excellent customer service the room was comfortable
Cons:
9.0
James
Wonderful
Business Traveler
08-04-2016
Pros: The location was great and the staff was very helpful.
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
08-03-2016
Pros: First time staying at Holiday Inn and was expecting something average. It turns out the hotel itself is very nice, the rooms are well equiped and great clean/modern decoration. Location is good too, no traffic noise. Great experience overall.
Cons: House cleaning staff chatter in the early morning. It was a bit loud in the corridor consider it was early morning.
9.2
Miriam
Wonderful
mature couple
07-28-2016
Pros: Staff were very friendly and helpful
Cons:
6.3
Alan
Pleasant
mature couple
07-27-2016
Pros:
Cons: Service at restaurant and food was below average
8.8
Doug
Excellent
family with young children
07-25-2016
Pros: We were upgraded to the "Presidential Suite". Our 5 year old thought we'd really made it as a family. Had breakfast at the conference table, couldn't have been a better hotel experience in Grand Rapids. Very close to the airport.
Cons: There isn't much in the surrounding area.
8.0
Verified Hotel Guest
Very Good
Family with Young Children
07-19-2016
Pros: Staff was great. Very courteous, while professional, as well as being very prompt with any requests.
Cons: I did not have a good experience with the breakfast in the morning. I was not told that adults had to pay. Additionally, the food was not good and literally cold. The restaurant did comp my breakfast during the first morning. Second day was not much bett
5.8
Theresa
Okay
family with young children
06-28-2016
Pros: The beds were comfortable
Cons: The pool was too cloudly. Too much bleach in the pool. No free breakfast. The amount should be alittle cheaper.
8.3
Tammy
Very Good
mature couple
06-22-2016
Pros: The room was very clean. One of the most comfortable hotel beds I've ever slept in. That's a lot from a mom of two kids that played travel sports!
Cons:
10.0
Crystal
Exceptional
family with young children
06-08-2016
Pros: The bed was so comfy, I didnt want to leave. This was the first stay where the hotel bed didnt make me miss home.
Cons: Paid for breakfast ahead of time and didnt get any info, had to call and ask. :(
9.6
J
Exceptional
mature couple
06-04-2016
Pros: The beds were very comfortable and the room was very clean. I love the separation between the shower area and toilet room.
A very clean; roomy hotel.
Cons: It would have been nice to have free breakfast. Also, I ask for a quiet room as seniors and the hotel secretary told us all rooms were quiet. But, our room you could hear all the running around above us. She didn't seen cordial at all. Also, no view, she could have put us in a better spot for the two nights we stayed.
10.0
Christine
Exceptional
young couple
05-31-2016
Pros: Very friendly staff that gave us the inside scoop on the local breweries! Very helpful, and made our trip there a lot easier!
Cons:
9.2
John
Wonderful
mature couple
05-29-2016
Pros: Well set up room, comfortable will probably stay at this location again
Cons: nothing
9.2
Erica
Wonderful
family with young children
05-29-2016
Pros: The beds were comfy. Check in and out was really easy.
Cons: You have to pay for breakfast where as most places, breakfast is complimentary. The hot tub looked gross and had a lot of brown spots on the inside.
9.6
Elizabeth
Exceptional
young couple
05-29-2016
Pros: The bed was very comfortable, and the staff was helpful, kind and accommodating. The room was ultra-clean. A great value!
Cons:
10.0
Lenosmom
Exceptional
family with young children
05-29-2016
Pros: The location and the hotel was very nice. The pool area was perfect for my kids felt safe and clean
Cons: The only complaint I have is that our shower drain was slow so you had to take a quick shower..but the hotel was quiet, clean and very comfy.
6.7
Trinity
Pleasant
solo traveller
05-28-2016
Pros: Nice design and room features. Comfortable setting, lobby and restaurant/bar area were nice. Staff friendly and helpful.
Cons: Not clean. I found hair everywhere in both of the beds, it didn't seem like they had been changed before I got there. One of the pillows smelled like cologne (not mine). Shower floor and carpets were badly stained. Also no microwave in room.
10.0
Jennifer
Exceptional
mature couple
05-17-2016
Pros: Room was clean and very nice. Ordered room service...food was excellent...
Cons: No complaints
10.0
Anonymous
Exceptional
review category group of friends
05-11-2016
Pros: I went with a bacheolrette party and the front desk staff were extremely helpful. The night was amazing because of them!
Cons:
10.0
Jane
Exceptional
family with older children
04-19-2016
Pros: Excellent location and quiet - we were there for a dance competition weekend, so having quiet halls was very important!
Cons:
7.9
Anonymous
Good
family with young children
04-11-2016
Pros: The beds were very comfy staff very nice rooms clean
Cons: No breakfast
When i booked with you guys it said two double beds double rooms but it was only two double beds in sam room
9.6
John
Exceptional
young couple
04-06-2016
Pros: Very nice breakfast was very good
Cons:
8.8
Carol
Excellent
family with young children
03-22-2016
Pros: Excellent location, friendly staff, convenient market for late night snacks and would recommend to family and friends.
Cons: The pool was a little small for 9-11 year old children. Limited breakfast options if you go after 8am.
8.8
Tangra
Excellent
family with young children
03-21-2016
Pros: The rooms were great and friendly staff. Everything close by ikf you want to shop and eat
Cons: Wanted to take a swim pool was temporarily closed
10.0
Sean
Exceptional
mature couple
03-12-2016
Pros: Everything was nice
Cons: No free breakfast
2.5
Rebecca
Poor
family with young children
03-07-2016
Pros:
Cons: The staff is horrible...
4.2
Edward
Disappointing
review category group of friends
03-01-2016
Pros: Nothing
Cons: The place was under construction!people,working in halls, rugs were covered in drywall mud. The pool was closed!
5.8
Frank
Okay
family with older children
02-14-2016
Pros: Little loud due to construction and being accommodated next to the elevators something we did not asked and wished front end would asked us if ok. Door knobs loose bathroom. No place to hang your clothes no bathroom hanger. Left behind black shorts and blue shirt...favorite. Something I normally don't do? No chance on getting clothing shipped back correct?
Cons: Main entrance of hotel and room size, parking ok.
8.8
Bonnie
Excellent
solo traveller
01-31-2016
Pros: I have always appreciated your caring and attentive staff and the fact that I am now familiar to some of them is a bonus! As I relocate to GR, I won't be staying with you any longer. I feel I'll have to visit just to keep up the connection :-) ! You also have been recommended by me to friends/family who want to stay in the GR area.
Cons: You are under construction and I take this into account regarding some lack of cleanliness. But even so, food should not be sitting in the hallways for 24 hours as I observed. Otherwise, everything was great and clean as usual. Also, the pool was closed for cleaning. Is this something that can be done during the night rather than at peak-use times? And can you provide that information to your customers at check-in?
7.9
Ian
Good
solo traveller
01-14-2016
Pros: Even with the remodeling going on, it was quite and clean. The staff was very friendly and helpful. I would stay here again without question.
Cons: I didn't care for the Menu selection at the on premise restaurant. It was extremely limited. I had the impression it was a full restaurant and it was really a bar with a little bit of food.
9.2
Di
Wonderful
solo traveller
01-10-2016
Pros: Spacious room, helpful staffs. Would use this hotel again if I come over to GR in future.
Cons: The airport shuttle service is closed at 11pm which I didn't know when booking it. So need to use a cab at airport if flight arrives later than 11pm. Maybe it should be added to the hotel description.
9.2
Rufus
Wonderful
family with older children
01-01-2016
Pros: Great courteous staff.
Cons: Remodeling was noisy in the morning.
10.0
Susan
Exceptional
mature couple
12-29-2015
Pros: The food was great. The staff was helpful. The bed was comfortable and everything was clean.
Cons:
10.0
Rosana
Exceptional
review category group of friends
12-29-2015
Pros: Hot Tub
Cons:
7.9
Anonymous
Good
mature couple
11-30-2015
Pros: Location Easy check in and check out
Cons: Pillows are not comfortable Had to keep turning the air conditioning on because the room was so warm
10.0
Ellen
Exceptional
family with older children
11-30-2015
Pros: warm cookies yum! friendly staff, super clean
Cons:
7.5
Marge
Good
review category group of friends
11-30-2015
Pros: Friendly staff. Clean room. Plenty of pillows.
Cons: Room was cold and it was confusing how to control heat.
8.3
John
Very Good
mature couple
11-23-2015
Pros: Clean comfortable place.
Cons: Limited cable tv options
Small pool
No breakfast
6.7
Elena
Pleasant
young couple
10-27-2015
Pros:
Cons: The walls are very thin and you could hear every single thing the people next door or in the hallway said
5.8
David
Okay
mature couple
10-25-2015
Pros: Spacious room with decent furniture--king bed and easy chair.
Cons: 1. Lousy airport shuttle service.
2. Terrible breakfast.
1.) Because our scheduled flight was very late, we called this hotel the previous night to confirm the advertised airport shuttle service. We were told shuttle did not operate late at night, and were instructed to take a taxi from the airport, and hotel would pay the taxi driver upon arrival. After collecting our "priority" checked bags, we found that all waiting taxis had been taken, and that we should expect a 15-20 minute wait while hopefully a taxi would agree to come back out to the airport after delivery of fares to "downtown.".
2.) Terrible breakfast. Eggs "scrambled" were from a mix, very dry, cold and inedible. Utensils were incomplete; we had to request forks. Some soiled utensil were mixed in with the "clean" ones. Table was sticky. Bowls and cups were disposables. Then we were presented with a tab for 2 the breakfasts which we had pre-purchased along with our room. Staff did immediately investigate our pre-payment, and apologized for assuming otherwise.
All this plus we were given the room adjacent to the ice machine room; this large ice making equipment DOES cycle on and off all night long.
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