Renovated in 2016, this full-service property is located near a variety of restaurants and shopping outlets. Guest rooms feature colorful accents, triple-sheet bedding and wet bars.
Smoke free premises. 148 units. 3 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, room service.
Terms
N
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 189 guests
Showing reviews 1 - 5 of 50
8.0
Anonymous
Very Good
08-11-2017
Pros: Staff was great. Very courteous, while professional, as well as being very prompt with any requests.
Cons: I did not have a good experience with the breakfast in the morning. I was not told that adults had to pay. Additionally, the food was not good and literally cold. The restaurant did comp my breakfast during the first morning. Second day was not much bett
9.0
Anonymous
Wonderful
08-11-2017
Pros:
Cons: Washers were all broke, and staff not helpful on a resolution for the problem.
2.0
Anonymous
Poor
08-11-2017
Pros: Room was close to elevator.
Cons: The hotel was under-staffed so the service was bad. The hotel had just the bare necessities. Really loud toilet.
5.0
Anonymous
Fair
08-11-2017
Pros:
Cons: There was not a continental breakfast and we did not have a choice on one or two beds.
10.0
Anonymous
Exceptional
08-11-2017
Pros: great facility only down fall off the main street
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: From the check in time to the time we checked out the staff worked and took care of us like we were at a 5 star hotel. I saw the manager of the hotel several times in the two days we were there. From just greating us to bussing tables. Great experience.
Cons: Not a single thing I can say about this hotel that was negative.
10.0
Anonymous
Exceptional
08-11-2017
Pros: One of the nicest Holiday inns I've ever stayed. Attractive presentation of grounds to decor. Very nice stay and would go there again in a heartbeat!
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: Location
Cons: Top cover on bed was stained No free breakfast
9.0
Anonymous
Wonderful
08-11-2017
Pros: We liked that the hotel was within 20 minutes of driving to downtown Grand Rapids and our favorite Mexican eateries on Division St. The staff is helpful when we had a problem with our room, and attended to our issue right away!
Cons: The hotel breakfast buffet (at almost $11 a person) just had things you could get at a Residence Inn -- cereal bar, steamed eggs, sausages, etc. That said, we opted to order a la cart and the food was quite good. The children ate free!
10.0
Anonymous
Exceptional
08-11-2017
Pros: It was very clean. The front desk staff was very nice and helpful.
Cons: When looking around the room at check in, house keeping hadn't stocked the room with hand towels and face cloths. The front desk apologized and gave me both to put in the room.
7.0
Anonymous
Good
08-11-2017
Pros: Location and price
Cons: BATH TUB a bit old
10.0
Anonymous
Exceptional
08-11-2017
Pros: The room was beautiful and clean. There wasn't anything about it that I didn't kike.
Cons: I prefer hotels that have complimentary breakfast.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The staff was excellent, the pool area was nice. The hot tub was great. The room was smallish but comfortable, the frig held an amazing amount.
Cons: I wish there had been a microwave in the room.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The bed was awesome, I could have stayed in it all day. Luxurious, sheets were comfortable, bedding was superb, pillows outstanding.
Cons: We would have like bottled water in the room - to use for the Keurig coffee service (which we loved).
4.0
Anonymous
Disappointing
08-11-2017
Pros:
Cons: Noisy Thin walls Uneven floors
4.0
Anonymous
Disappointing
08-11-2017
Pros:
Cons: I got triple charged for the same 1 night stay!!!! Very mad!!!!!!!!!
10.0
Anonymous
Exceptional
08-11-2017
Pros: Clean, quiet, close to ammenities (restaurants & shopping) as well as airport.
Cons: Our experience was only positive on this trip.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The quality of the room was excellent. Nice and clean. I was able to workout.
Cons: The only yhing i didn't like was the eggs.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The amenities of the room were great. Room was remodeled and comfortable.
Cons: Nothing stood out.
9.0
Anonymous
Wonderful
08-11-2017
Pros: It was clean and fresh.
Cons:
1.0
Anonymous
Very Poor
08-11-2017
Pros: The bar.
Cons: The staff, the check in policy, and the condition of the first room we were put in.
10.0
Anonymous
Exceptional
08-11-2017
Pros: That I can get a room for a reasonable price, and it is quick and easy.
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Very clean, friendly staff, super comfortable
Cons: Restaurant food is horrible, staff is not friendly, pool is way over chlorinated (we had to get out, it burned our skin and eyes)
7.0
Anonymous
Good
08-11-2017
Pros: It was obvious it had been updated recently... The updated finishes were very nice. Quick check in process. Friendly staff. Good location.
Cons: The hotel in general was fine. But the fitted sheet on our bed had a very large hole in it, under my pillow (guess they figured the guest wouldn't look there?!). Bathroom floor needed a cleaning. And the bathroom was a little cramped.
9.0
Anonymous
Wonderful
08-11-2017
Pros:
Cons: I got charged double not happy about that
10.0
Anonymous
Exceptional
08-11-2017
Pros: Clean room and bathroom. Good location.
Cons: None
9.0
Anonymous
Wonderful
08-11-2017
Pros:
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: The condition of this hotel was very good, the staff were very friendly and helpful, and our room was quiet and comfortable.
Cons: The bed was not very comfortable and we were distressed to find several long black hairs in the sheets.
9.6
Anonymous
Exceptional
10-20-2015
Great
Pros:
Cons: No complimentary breakfast
9.6
Anonymous
Exceptional
10-18-2015
Exceptional
Pros: The facility was tasteful and clean. Our room was very adequate, but the bathroom floor was missing grout between a few tiles.
Cons:
9.2
Anonymous
Wonderful
10-15-2015
Superb
Pros: Nice room!
Cons: The pillows were very lumpy and uncomfortable. Most Holiday Inns I have stayed at have wonderful (1 soft, 1 hard ) pillow
9.2
Anonymous
Wonderful
10-13-2015
All good!
Pros: Friendly informative welcome staff. Large room, very clean and attractive.
Cons: We were visiting downtown Grand Rapids and it took us 20 minutes out of the way.
5.0
Anonymous
Fair
09-27-2015
Not a good value.
Pros: Location ideal for our purpose.
Cons: Could not open windows as there were people talking outside at 3 am. Carpet in room 258 was filthy. Not worth the hefty price.
3.3
Anonymous
Poor
09-17-2015
Poor
Pros: The bathroom door locked my husband in there for 45 min an after the maintenance man had the nerve to ask us did we ever try to unlock the lock as if we didn't try that 4/45 minutes having the hardest time breathing and his foot is already broken so he was totally uncomfortable sitting on a toilet in a little bathroom
Cons:
7.9
Anonymous
Good
09-08-2015
Nice property, great staff, subpar...
Pros: Swimming pool, sauna, fitness room were all convenient to our room, although we only used the latter.
Cons: Rooms not well soundproofed. Heard sex through the wall and preaching through the bathroom vent. Were surprised to step naked out of the shower late at night into headlights beaming in through curtains which the maid had left open.
9.6
Anonymous
Exceptional
08-28-2015
Decent
Pros:
Cons: There are no microwaves in the rooms like stated through booking.com
10.0
Anonymous
Exceptional
08-18-2015
Exceptional
Pros: I will tell familiar and friends a wonderful place to stay ☆☆☆☆
Cons:
10.0
Anonymous
Exceptional
08-18-2015
Exceptional
Pros: Location was great for my trip....clean room
Cons:
9.6
Anonymous
Exceptional
08-17-2015
Friendly helpful staff
Pros: The staff was very helpful. I asked a desk clerk when we checked out if there was a good bakery in the the area. She was able to recommend one and gave detailed directions to get there. The cake we bought was great. Good suggestion!
Cons:
5.4
Anonymous
Fair
08-16-2015
Unpleasant
Pros: Room was very clean
Cons: Shower broken no microwave TV had no signal unable to see evening news
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