Quality Inn University

AAA Inspector Rating
3121 E Grand River Ave
Lansing, MI 48912- Map It
Photos
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AAA Inspector Notes
Close to Michigan State University and Lansing attractions, this older property offers more than 3,000 square feet of flexible meeting space that's available for business or social functions. Some guest rooms overlook the atrium pool area, game room and lobby bar. 105 units. 2 stories (no elevator), interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
On I-96 business route and SR 43, just e of US 127. 3121 E Grand River Ave 48912.
Pool
heated indoor.
Dining & Entertainment
nearby, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet, safes.
Sports & Recreation
game room, exercise room.
Guest Services
valet laundry.
Terms
check-in 4 pm.

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 117 guests
Showing reviews 1 - 5 of 50
7.1
Robert
Good
young couple
09-22-2016
Pros: Room was quiet and comfortable.
Cons: Bathroom was small and very outdated.
6.3
Lucy
Pleasant
family with young children
09-20-2016
Pros: Room spacious and beds comfortable. Microwave in room and real coffee maker. Most of the staff friendly and welcoming.
Cons: Plastic crockery and cutlery for breakfast. Breakfast was altogether a negative experience and when it says breakfast is until 10 am, do't think that you can get there at 9:55, the doors to the food area are locked promptly at 10 am by a rather intimidating woman who seems to resent people going in at all to get food (The man who sometimes covers was much friendlier and went out of his way to help people get what they needed)The key card kept not working. Once, we arrived back at the hotel at about 11pm and the key wasn't working, the battery had run out so the guy at the front desk was unable to let us into our room. He was very apologetic and said that we would get a reduction from our bill, but it was very frustrating.We had to sleep in another room without any of our clothes, toiletries, medications etc. We were told that the maintenance man would be there at 7 am so we got up before then so that we could go and get cleaned up and sorted before breakfast - he didn't arrive until 10am! When we checked out, they had given us a reduction of 10% - for the night that we were locked out! I was not impressed, eventually they agreed to refund us that one night. We had stayed for 14 nights so they had done well out of us.The other big frustration was on the day of departure, I had booked a taxi in the morning to take me to the airport at 5:30pm, when I arrived at the front desk at 5:20pm, I asked Denise at the front desk if she could confirm that a taxi had been booked, she said that if I had asked for one, it would have been done. At 5:30, when the taxi still hadn't arrived, I asked again and she checked the diary and said "yes it has". At 5:40 it still hadn't arrived, she checked the diary again and said. "Oh! there is a note here next to the booking saying that we should call the taxi again to confirm, I didn't notice"! Now I was beginning to panic that I might miss my flight and therefore my connection back to the UK.
6.3
Richard
Pleasant
mature couple
09-18-2016
Pros: Nice bar and friendly bartender.
Cons: Old stained bathtub and grout. Whirlpool removed from pool area. Breakfasts were poor quality.
2.9
Norma
Poor
solo traveller
09-09-2016
Pros: Nothing. I originally booked this place for 6 nights and checked out the next day. The only reason I stayed was because my card had been charge by booking thru this site.
Cons: This hotel is in a transient area. I drove in from out of town and arrived at 0200 and there were people just "hanging" around outside like they were waiting for something. I found out later from a local that it is located right next to a large bar and entertainment center. I looks like a motel that was enclosed with a pool (which was closed for repairs) thrown in the middle of the Atrium. Just a dump! I don't know how it is rated a 3 star hotel!
7.5
Abbas
Good
solo traveller
09-05-2016
Pros: The Facility would be much more desirable if it is equiped with elevator(s)
Cons:
Showing reviews 1 - 5 of 50