Guests at this hotel have access via indoor corridors to the amenities at the adjacent Crown Choice Suites, including a water park and fitness room. Guest rooms are modest in décor and style.
Smoke free premises. 61 units. 3 stories, interior corridors. Accessibility (Call).
I-75 exit 337 northbound, 0.5 mi n to US 23, just e to Huron Ave, then just n; exit 338 southbound, 0.8 mi se on US 23, then just n. Opposite ferry boat docks. 726 S Huron Ave 49701 (PO Box 831).
valet and coin laundry, area transportation-ferry docks.
Terms
3 day cancellation notice-fee imposed, resort fee.
Guest Ratings
OVERALL GUEST SCORE
Pleasant
Based on Ratings from 223 guests
Showing reviews 1 - 5 of 50
6.7
Tanya
Pleasant
mature couple
09-20-2016
Pros: The staff were very friendly and helpful. Great breakfast.
Cons: WIFI was really bad in our room. It worked well in the lobby/breakfast room, but working on a blog this was much less than ideal.
6.7
L
Pleasant
solo traveller
09-17-2016
Pros: Friendly staff willing to assist and offer ferry tickets at a discount.
Cons: Long wait on hold. Beds were uncomfortable and room next to noisy elevator shaft.
10.0
J&j
Exceptional
mature couple
09-16-2016
Pros: Comfortable bed with lots of pillows. Great breakfast with plenty of variety. Housekeeping was very good. Desk staff helpful with ferry tickets and restaurant suggestions.
Cons: WiFi poor.
2.5
Tara
Poor
family with young children
09-15-2016
Pros: LEAVING
Cons: STAFF WAS BEYOND RUDE. WE WILL NEVER RETURN
3.8
Lisa
Poor
family with young children
09-15-2016
Pros:
Cons: The room was disgusting. The bed was not comfortable
9.6
William
Exceptional
family with young children
09-15-2016
Pros: Having a breakfast bar by the desk. I did not have to go to the big one where it was more packed with people. Front desk was very friendly. Loved the pool and hot tub.
Cons: Seeing all the webs on the outside windows, there was many on the windows of the eating place upstairs. Elevator floor was really dirty.
7.5
John
Good
mature couple
09-12-2016
Pros: only 11/2 the staff was friendly, but the 1/2 that was was very nice and helpful.
Cons: directions for "free breakfast and pool requirements (going to desk next door for wrist band to enter indoor pool area).
7.9
Ferdinand
Good
mature couple
09-09-2016
Pros: We found the location very convenient. We were able to view a beautiful sunset while enjoying the free breakfast.
Cons:
5.8
Mary
Okay
family with young children
09-07-2016
Pros: The beds were small and the breakfast that was included was not very appetizing. We ate there once and said we will eat out every morning. Which if I think about it I would have paid more or upgraded to a different hotel if I knew how much breakfast was going to be each morning. Pool was nice just sometimes inconvenient.
Cons:
6.7
Rachel
Pleasant
family with young children
09-06-2016
Pros: The waterpark
Cons: The breakfast, could have been more variety. & needed more vacuuming in elevators & hallways
5.8
Gregg
Okay
young couple
09-06-2016
Pros: easy check in
Cons: room ac was leaking water all over the floor and very noisey......no shower curtain
7.1
Kirsti
Good
family with young children
09-01-2016
Pros:
Cons: Bed was so hard.
10.0
Brenda
Exceptional
family with young children
09-01-2016
Pros: The gym
Cons:
7.9
Teresa
Good
family with older children
08-15-2016
Pros: Clean and well stocked rooms
Cons: 2nd time staying this summer and they had the same broken toasters and waffle maker made for long lines and waits. Have to goto the other hotel lobby to get water park bracelets. Don't understand why they can't have a stock of bracelet's at their check in counter.
10.0
Geri
Exceptional
family with older children
08-12-2016
Pros: The hotel was clean.
Cons: The beds were hard
10.0
Steve
Exceptional
mature couple
08-07-2016
Pros: Clean rooms, nice facilities!
Cons:
9.6
Karena
Exceptional
review category group of friends
08-04-2016
Pros: Location was right across the street from the ferriers.
Cons: Only one person was working the desk and several people had to wait.
4.6
Jim
Disappointing
family with young children
08-03-2016
Pros: The location was great and kids liked pool area.
Cons: Breakfast was horrible hard bagels the eggs tasted as bad as they smelt which was like rotten eggs,bed was hard as a rock, the bathroom shower had a wad of hair in the drain all in all I wouldn't recommend this hotel to anyone
8.3
Tim
Very Good
family with older children
08-02-2016
Pros: Close to shuttle to mackinaw island
Cons: Jacuzzi was Luke warm at best and no towels.
8.3
Douglas
Very Good
mature couple
08-02-2016
Pros: Long way to go to the swim area which included lots of stairs. The beds were great, however, way to high for short people to get on and off of. Maybe a couple more trolleys could be added so the wait time isn't so long. Water in the SPA (warmer water) was in great need of being changed as it was dirty and very smelly. Morning breakfast food and drink was excellent! Kids loved the pool park!
Cons: My only real complaint has to do with the WRITTEN information located in the room concerning breakfast time from 6 till 8:30 when in reality, breakfast time went till 10 o'clock. This caused us to get up MUCH EARLIER than we would have liked!
8.3
Brittany
Very Good
review category group of friends
08-01-2016
Pros: Beds were comfortable. Easy access to ferry docks.
Cons:
10.0
Lindsay
Exceptional
family with young children
07-31-2016
Pros: Breakfast was really good and it was really nice to have access to an indoor water park for the kids.
Cons: Nothing!
4.2
Lisa
Disappointing
family with young children
07-31-2016
Pros: The children enjoyed the pool.
Cons: The halls were damp, smelly and the wallpaper was peeling. Same toothpick in the hall for two days.
10.0
Tanya
Exceptional
family with young children
07-30-2016
Pros: Clean, nice linens, multiple options for breakfast, beach access and waterparks!
Cons:
7.9
Zenny
Good
mature couple
07-30-2016
Pros: Our room was very clean and comfortable. Our initial receptionist (morning/noon time) was awesome. Great waffles for breakfast and many other good choices.
Cons: Layout of hotel was a little confusing. We were unaware the two hotels were working together and needed to go next door for our pool passes.
8.8
Stuart
Excellent
family with young children
07-29-2016
Pros: Super helpful staff and the access to the waterpark so a huge bonus,The breakfast was outstanding
Cons: I cleaned the rooms air conditioner filters,but I do that everywhere I stay my wife and boys have very sensitive allergies.
4.2
Angelia
Disappointing
family with young children
07-29-2016
Pros:
Cons: The air conditioner barely worked and leaked water on the carpet so the floor was wet and smelled..no attendant to refill breakfast bar ad food ran out and more guests arrived to eat...bread and muffins hard. All in all for the price I paid it was an awful experience.
6.3
Brett
Pleasant
family with young children
07-28-2016
Pros: Location was great never had to use vehicle, for the price was okay.
Cons: Room above us loud thru 1 am
9.2
Aimee
Wonderful
family with young children
07-28-2016
Pros: Spotless bathroom, awesome location, great value for the money, and exceptionally friendly staff. My son loved the waterpark!!
Cons: The bed was not comfortable and the pillows were like bricks. Barely slept a wink due to tossing and turning and inability to get comfortable.
7.5
Steven
Good
family with older children
07-28-2016
Pros: Very good location
Bed was very comfortable
Cons: Bath could have been a little cleaner
Found hair in bathtub before we used it
7.1
Richard
Good
mature couple
07-25-2016
Pros: Pillows were awesome!
Cons: Price was a little high as we didn't need/use the waterpark.
5.0
Derek
Fair
mature couple
07-24-2016
Pros: Location and size of room was good
Cons: No microwave small fridge broken shower head broken handle on bath door bed hard as a rock had to go to third floor for ice
6.3
Tamara
Pleasant
review category group of friends
07-24-2016
Pros:
Cons: I didn't like that the breakfast was really at the hotel next door and more than that is did not like that the maids came knocking on doors in the morning to clean. You pay for your room you should get it until checkout, maids shouldn't come knocking trying to hurry you out.
7.9
Cherie
Good
mature couple
07-20-2016
Pros: Close walking distance to the pier/ stores and food.
Cons: The hotel bed needed to be replace/hard to sleep. Not soft :(
4.6
Debora
Disappointing
review category group of friends
07-20-2016
Pros: This was a last minute trip and we ended up getting behind schedule due to weather and the people at the front desk were rude and sent us to 3 different hotels just to get our key.
Cons: The rooms smelt and were very dusty
6.3
Jon
Pleasant
family with older children
07-18-2016
Pros: The room was nice. The staff was friendly.
Cons: The two beds in the room were not queens, but full size so were smaller than expected. The breakfast was good, but one waffle maker for a hotel this size is a little silly. It caused a lot of people to have to wait unnecessarily to eat.
2.9
Matthew
Poor
family with young children
07-16-2016
Pros: Location. Nothing else. Overpaid for this falling apart hotel.
Cons: Toilet didn't work, no hot water in the evening. Bed was dirty. I will never stay here again. When mentioned nothing was done. Should get a full refund for staying.
5.0
Joseph
Fair
young couple
07-15-2016
Pros:
Cons: Overall! Outdated!
9.2
Matthew
Wonderful
mature couple
07-12-2016
Pros: Friendly staff. Comfortable bed. Clean room. Good breakfast.
Cons: Wi-Fi was not working the first night.
Finding my way to the swimming area was very difficult.
7.5
Kaylyn
Good
review category group of friends
07-12-2016
Pros: The room was very nice. And loved the location. It was easy to get to and a great view of the lake.
Cons: The continental breakfast needs better service. They ran out of biscuits, eggs, sausage, coffee and grape juice all within the first few minutes we were there. (9:25am)
Also the breakfast room felt like a sauna. Very hot and muggy for that early in the morning.
9.2
Ghanshyam
Wonderful
family with young children
07-11-2016
Pros: Cleanliness
Cons: Wifi strength
7.5
Cody
Good
family with young children
07-10-2016
Pros: Liked the pool area and waterpark for the kids.
Cons: There were people banging around in the room above us at midnight
5.5
Rueben
Okay
mature couple
07-08-2016
Pros: Water park was great, our granddaughter loved it.
Cons: Breakfast area was way too small for busy peak season. Our room needed updates, very worn carpets. Could see areas that hadn't been vacuumed. We were given the keys to our roo , but when we went up, the maid was still in the room and the hallway was full of carts, linens and dirty linen carts.
3.3
Unhappy
Poor
family with older children
07-08-2016
Pros: Not a lot other than the location right across street from ferry ports
Cons: Attitude of staff - Manager - Ben - didn't return my calls or make any attempt to contact me when I requested he do so
Hotel was dirty, worn, had to walk to neighboring hotel for pool, hot tub etc.
Fitness facility was a joke - residential grade treadmill, recumbent bike that didn't work and some home weight machine that no-one uses these days. Breakfast was stale, cold, unappetizing. Sound insulation poor - could hear people easily in corridors outside, lots of door slamming. Uncooperative staff members. would not recommend this hotel to anyone. Security was poor, we could enter and exit via a door at the rear of the building with no need to use our room keys.
7.9
Fred
Good
mature couple
07-07-2016
Pros: Close to Arnold's
Cons: No internet called desk no help
3.8
First
Poor
mature couple
07-06-2016
Pros: Lication
Cons: Hotel cleanliness was poor!! Loud and very noisy
7.9
Kevin
Good
young couple
07-05-2016
Pros: The staff was great
Cons: It was the 4th of July weekend. Lots of door slamming and talking in the halls after 11:00 to 1
7.5
Mark
Good
mature couple
06-28-2016
Pros: Comfortable room and bed; friendly staff caring for our room; Coffee available in the kitchen area
Cons: When we went to check out at 6:50 a.m., the office was not open so we needed to go next door to check out. Seemed a bit odd.
10.0
Kevin
Exceptional
solo traveller
06-27-2016
Pros: Very good breakfast
Cons: Better weather
10.0
Janet
Exceptional
06-24-2016
Pros: Location was excellent. The hotel was nice. The staff was wonderful. The price was excellent and the breakfast was included which was an added bonus. Overall the hotel was excellent and I would highly recommend it.
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