The highlight of this property is its indoor waterpark, which features waterslides, water guns, a giant pirate tipping bucket and a pool-size hot tub. Suites are spacious; some have balconies.
Smoke free premises. 50 units. 4 stories (no elevator), interior/exterior corridors.
I-75 exit 337 northbound, 0.5 mi n to US 23, just e to Huron Ave, then just n; exit 338 southbound, 0.8 mi se on US 23, then just n. Opposite ferry boat docks. 720 S Huron Ave 49701 (PO Box 831).
sauna, hot tub, beach access, game room, exercise room.
Guest Services
valet and coin laundry, area transportation-ferry docks.
Terms
check-in 4 pm, 3 day cancellation notice-fee imposed, resort fee.
Guest Ratings
OVERALL GUEST SCORE
Pleasant
Based on Ratings from 82 guests
Showing reviews 1 - 5 of 50
8.0
Anonymous
Very Good
07-14-2017
Pros: Room had a spa in it, didn't have to leave the room.
Cons: When I returned for my 2nd night the room was not made up.
1.0
Anonymous
Very Poor
07-14-2017
Pros:
Cons: 20 minutes before we got to the hotel they called saying they had overbooked & that we would have to stay at the Hamilton across the street.I booked a month before & drove 5 hours to be sent somewhere else! Whole time we were there the sign said vacancy!
7.0
Anonymous
Good
07-14-2017
Pros: The indoor water park is great for kids, probably less than 8-10. It's not huge but they enjoy it.
Cons: Not particularly clean room. Noted rash on child's face after lying on the couch for a few seconds. Dirty shower heads. Mold noted on the water park steps.
2.0
Anonymous
Poor
07-14-2017
Pros: The Location was right across the street from the ferry
Cons: Hotel reception women was argumentative and difficult. Fortunately I had my printed confirmation showing all the information I needed. We reserved the king suite, that must have been designed by a blind person. No closet space, doors would not close...
7.0
Anonymous
Good
07-14-2017
Pros:
Cons: We went for breakfast and by the time we got settled with my two kids, there was no food left. It was before 10 am. Had to go to a separate hotel too. There was nobody to help in the pool area either.
4.0
Anonymous
Disappointing
07-14-2017
Pros:
Cons: staff not helpful
8.0
Anonymous
Very Good
07-14-2017
Pros: Friendly staff at the desk during check-in. Wonderful breakfast the next morning.
Cons: Lots of rust on the bath door frame.
7.1
Anonymous
Good
03-23-2016
Good
Pros:
Cons:
3.8
Anonymous
Poor
07-11-2017
Stay somewhere else
Pros: Location was central to most things
Cons: Room was dated and pictures on line did reflect the appearance of the room. There was mold at the base of the bathtub and along the rim of the sink. Complained to staff and received a "sorry". Asked to speak to the manager on duty and apparently there was not one there during that particular day on a weekend. I found that to be odd, needless to say, I was never contacted. Free breakfast was disorganized and chaotic. Only 2 staff members working an entire large dining area. Found was served on styrofoam plates and plastic utensils. Water park had yellowish slime on the inner sides of the slides as if they do not maintain or clean it properly. For $200+ a night I urge you to look elsewhere.
4.6
Anonymous
Disappointing
07-08-2017
Way over priced!!
Pros: I felt for $297, I got robbed. I will never stay there again. It was filthy, understaffed and just plain gross. Do not stay here!!!!
Cons: The breakfast was just as bad as the price for the room.
8.8
Anonymous
Excellent
06-26-2017
Great stay
Pros: The staff was friendly and helpful. The room was great. My son loved the water park and had a great time. The location was great, across from the Star Ferry line. We did not have to walk far to get to the ferry to go over to the inland.
Cons: We had ants in our room behind the mini fridge, was not a big problem. Also would have liked to see the hours posted for the water park. The hours listed for the pool in the room was 10am to 10pm. We found out the water park did not open until 12pm. There were no clean towels in the pool area our second night there. After we brought it to the attention of the staff if took over an hour to get towels. It appeared no one had collected the dirty towels at all during the day.
10.0
Anonymous
Exceptional
06-16-2017
Exceptional
Pros: Location and clean
Cons:
5.8
Anonymous
Okay
06-07-2017
Great location but don't upgrade...
Pros: The location was great
Cons: I upgraded to a suite which I thought would have been better but in reality it looked rather Rundown there is a huge whole and wallpaper was peeling from the window in one of the rooms the furniture was rather tattered
7.1
Anonymous
Good
04-27-2017
Good
Pros:
Cons: Publishing pool hours, checkout hours, Internet password.
7.9
Anonymous
Good
04-22-2017
Comfortable
Pros: Bed was very comfortable and the pool. Spa and water park was nice
Cons: Room was ice cold when we went in. Difficult to warm it up. Too much chlorine used in pool area all our eyes were burning
5.4
Anonymous
Fair
04-12-2017
Could have been better.
Pros:
Cons: Staff was unfriendly and unprofessional, acted like if you don't like it go elsewhere. Not very clean, floors needed vacuuming, tables in room needed to be wiped down (had sticky residue and dried on glass rings). Given a room that wasn't cleaned, got replacement room other end of motel. Not enough parking for individual vehicles, Their breakfast was served in a different motel across the road and down a block.
4.2
Anonymous
Disappointing
04-08-2017
Poor customer service
Pros: The pool and sauna was very nice. The water park was nice but it really for small children 5 and under..
Cons: The gym was horrible, the equipment was very out dated and of poor quality. The gym was also dirty and smelled really bad. It was the "off season" which we were not informed of at the time of booking, so the hotel had nothing, no breakfast on site had to go down the road for that when wet got there at 9:30am most stuff was gone.. The hotel had only 2 blankets for a room that sleeps 8 the front desk was rude.. I asked for more blankets and some plastic spoons the staff replied it's the off season we don't have that stuff now.. When we arrived or room wasn't ready the staff was rude about that and I had to pay to upgrade to a suite with no working heat we froze the whole night.. I wouldn't stay there again.
2.5
Anonymous
Poor
04-08-2017
Horrible experience...
Pros: Nothing!
Cons: The water park area was not clean. The staff members were grumpy. The hotel was outdated. Breakfast not on site. We left a day early.
They didn't have our reservations from Booking.com.
It was all just ONE BIG HOT MESS. Never going back!
2.5
Anonymous
Poor
04-05-2017
Very poor
Pros: there wasn't a damn thing to like
Cons: False advertisement! The hotel package stated their was free continental breakfast and NO breakfast was available. To be honest their was NO staff there not a single soul in sight and we had to go to another hotel The Hamilton down the road to check into ours. Our hotel was under renovation. It smelled like mildew throughout. The hotel placed us on the 4th floor with all kinds of luggage and their is no elevator to the 4th floor and we had a 2 year old with us. the beds were hard as a rock. mold around the windows, we checked out early and still have yet to receive our refund. if you are looking for a place to stay do not stay in this heap. the water park is not worth breathing in the smell of black mold and mildew
3.3
Anonymous
Poor
03-14-2017
We were sent over to...
Pros: breakfast at the Hamilton was excellent, the Hamilton was excellent!!
Cons:
4.6
Anonymous
Disappointing
03-14-2017
Not a winter friendly site
Pros: The room was good
Cons: Only access was from the outside Had to walk through the cold windy weather to get to water park. Would have been nice to know 3rd floor would have made it easier
When we made reservation asked about breakfast buffet told yes they have it However it is off site at another hotel. If we would have known that would not have booked
7.9
Anonymous
Good
02-20-2017
Overall Great Experience and Fun...
Pros: Water Park is a great thing for the kids. Staff was beyond friendly.
Cons: Bed was too soft. (That's more of a personal issue though, I'm sure some would find it comfortable). Continental breakfast was off site.
10.0
Anonymous
Exceptional
01-13-2017
Small water park but a...
Pros: Love value that you get for room with a water park.
Cons: Water park always seems to be out of towels! Been here several times and they only seem to restock towels once a day.
8.3
Anonymous
Very Good
12-22-2016
Very good
Pros:
Cons: Breakfast served at a sister hotel
???
6.3
Anonymous
Pleasant
11-18-2016
Bad breakfast
Pros:
Cons: The free breakfast was horrible. By 9 am, there was none left both days we were there. It wasn't even replenished! And the options were poor.
Filling out the waiver to use the pool was more difficult than signing paper work to buy a house! The receptionist did not explain it well and we had to walk back to the front office 3 times before we could get it right.
7.1
Anonymous
Good
11-01-2016
Post color tour travel 2016
Pros: Large room, actually a suite, with a queen and king beds! My travel was during off season and my review is limited. The room was comfortable and clean. I would consider staying there again.
Cons:
5.4
Anonymous
Fair
10-24-2016
Horrible staff...but great location.
Pros: Water park was nice for the kids. Great location!
Cons: Staff were horrible and there was no manager available to resolve problems. Shower in the pool area was scalding hot, breakfast was mediocre, WiFi didn't work, shower curtain rod was rusted,pool lifeguard wore jeans and stood outside and smoked, and the facility was not secure. The front desk staff were by far the worst part and were very rude.
10.0
Anonymous
Exceptional
09-22-2016
Last minute deal, glad we...
Pros: Super comfy bed. Room clean and staff friendly.
Cons:
5.4
Anonymous
Fair
09-17-2016
Great location and indoor water...
Pros: Location is excellent for proximity to ferry docks. Unusual layout of hotel will be nice in cold weather, as it allows for you to remain inside for rooms, water park, breakfast
Cons: It was very unkept. I realize it's a busy season, but the staff could have spent a little less time on Facebook and a little more time and effort cleaning. The breakfast area was too warm for comfort, must have been 15 degrees higher than everywhere else.
2.5
Anonymous
Poor
09-16-2016
Filthy and disgusting!! Waste of...
Pros: Nothing it was an awful experience
Cons: Spoiled milk was all inside the fridge, headboard broken,microwave filthy, closet doors wouldn't open, dust everywhere, piece of something broke in window, no coffee in the room, hairdryer did not work awful!! !!!!!!!
4.6
Anonymous
Disappointing
09-11-2016
Disappointed
Pros: The view
Cons: The people at the desk need attitude adjustment. We won't go back.
7.5
Anonymous
Good
09-07-2016
It was good
Pros: The beds
Cons: The pool
10.0
Anonymous
Exceptional
09-05-2016
Exceptional
Pros: A great smile and they even remember us from the last stay.lol
Cons:
6.3
Anonymous
Pleasant
08-28-2016
not alot of info. from...
Pros: water park for the grand kids
Cons: the info. given to us at check in there were two restaurants that have closed that were on the list. no tv line up in the room. was not told the password to access the wi fi. the phone book in our room was 2008. when I asked for an up todate one they just smiled and ask what I was looking for.
4.6
Anonymous
Disappointing
08-22-2016
It was certainly a ripoff,...
Pros: clean room only
Cons: the place was in need of some tlc., stained carpeting in halls, landscaping and walkways outside not kept up, stones from landscaping everywhere and not kept up anywhere on property. 25' buffet, what a joke, mostly small appliances and small quantity and quality of food. Did not bother to eat there 2nd day. Also, the windows were so disgustingly dirty, it took your appetite away. The ad online is deceiving. The pool area seemed to look like it was next to the water when in fact it was in a dismal parking lot, with no poolside appeal. We felt entirely ripped off for the U.S. price. We would NEVER recommend this hotel!
4.6
Anonymous
Disappointing
08-20-2016
Disappointing
Pros: The suite setup worked well for our family. The room itself was clean enough
Cons: The breakfast was horrible. Filthy facilities, lines of people waiting to make waffles, everything styrofoam, juice was sour, all the food was unhealthy. Eggs were rubbery. Never been at a worse breakfast at a hotel
4.6
Anonymous
Disappointing
08-17-2016
Worn down is one thing,...
Pros: Kids liked the pool area.
Very thankful the air conditioner was working!
Cons: Arcade room shabby and boring, AND extremely hot. Breakfast was ok. That whole area, breakfast, exercise and arcade room, was very worn out. The steps going up to the 4th floor from the breakfast area were very, very neglected in the cleaning department. Our room was ok but I question the amount of time or lack of cleaning staff to do the proper job. Bathroom had tooth paste still on faucet and in sink.
3.8
Anonymous
Poor
08-11-2016
Not worth the Money
Pros: Only thing that was nice about this place was the location
Cons: The pool was dirty and filled with sand, waterpark was small and very hot inside, the beach across the street was small. Was supposed to be able to check in at 3pm and didn't until after 4pm. The room was located on fourth floor and hard to get too. Once in the room the door lock was missing the case so the wires were showing, beds super uncomfortable and fridge wasn't cold. Breakfast wasn't good either.
Overall I would never stay here again!
7.9
Anonymous
Good
08-08-2016
Decent for the price.
Pros: Great location. Rooms were very decent sized. Staff was helpful.
Cons: Water park was very small. Breakfast wasn't that great. Ran out of pool towels.
2.5
Anonymous
Poor
08-01-2016
The worst place in mackinaw...
Pros: nothing about it all together gave me a room I didn't request and the front desk staff was very rude.
Cons: got, wrong room hard beds with stains on them broke glass mirror in room, mold in shower, spider webs all over in hotel, water park filthy smelled like pee.
2.5
Anonymous
Poor
07-29-2016
Never again!!
Pros:
Cons: Had to call Maintenence 5+ times because our door on the balcony was completely off. The faucet was laying next to the sink and the toilet was clogged when we arrived. It overflowed 3 times withing 30 minutes of being there soaking the bathroom and the carpet outside of bathroom into hallway. Front desk was so rude. They said they could only call Maintenence and nothing else could be done. We spend 1300 on a room for the weekend that was a joke. Never ever stayed at such a run down hotel and had rude people at the desk. We gave the maintenance guy a tip because we felt sooo bad for him. They called him 10 times while he was trying to fix everything in the room. Ben lied to me over and over and said he was the manager and to stop calling the front desk. CHARIE WOULDN'T TALK TO ME AT ALL. she kept saying this is normal stuff. I worked for OSHA and I'm contacting them on Monday. It's not ok and hotels are not supposed to be like this. I wish the owner or the real manager would call me.
2.5
Anonymous
Poor
07-27-2016
Horrible
Pros: Nothing ...it was the worst hotel experience dirty no tv both didnt work no access to wifi and very rude staff didn't do anything to help plus talked us into a better room a suite for more money and then wasn't what we were told never again staying there
Cons: The whole service staff and bulldog is old and dirty
6.3
Anonymous
Pleasant
07-26-2016
Clean but overpriced.
Pros: The room was very clean!
Cons: The staff was unfriendly, the room was a bit worn and shabby, and the wifi didn't work. Overall, it was more expensive than was warranted.
5.8
Anonymous
Okay
07-22-2016
Poor House keeping
Pros:
Cons: Kept finding ants all over the room. worn out carpet, dirty bathroom, door to room didn't shut properly, mold in coffee maker, and we had a suite... can only imaging what a regular room would have been like.... :( Front desk attendant was nice, and the location was great.. But definitely needs some better house keeping and upkeep.
7.5
Anonymous
Good
07-18-2016
Good location, value for a...
Pros: room was comfortable, beds and linens were good.
Cons: Room was a bit dated
7.5
Anonymous
Good
07-07-2016
we really enjoyed our stay
Pros: My nephew really enjoyed the water park the beds were comfortable and we loved having a balcony with a great view
Cons: Nothing everything was very nice
2.5
Anonymous
Poor
06-29-2016
Very poor
Pros: Nothing
Cons: They gave my room away I will never book anything with you again
6.7
Anonymous
Pleasant
06-28-2016
It was ok but I'm...
Pros: Water park, the hotel was very close to the fairy,
Cons: Customer service, no wifi supposed to have free wifi , one of the beds were very uncomfortable
10.0
Anonymous
Exceptional
06-24-2016
GREAT waterpark!!!
Pros: My family loved the indoor waterpark!
Cons: There could have been more options for breakfast (a lot of bread/wheat products)
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