The highlight of this property is its indoor waterpark, which features waterslides, water guns, a giant pirate tipping bucket and a pool-size hot tub. Suites are spacious; some have balconies.
Smoke free premises. 50 units. 4 stories (no elevator), interior/exterior corridors.
I-75 exit 337 northbound, 0.5 mi n to US 23, just e to Huron Ave, then just n; exit 338 southbound, 0.8 mi se on US 23, then just n. Opposite ferry boat docks. 720 S Huron Ave 49701 (PO Box 831).
sauna, hot tub, beach access, game room, exercise room.
Guest Services
valet and coin laundry, area transportation-ferry docks.
Terms
check-in 4 pm, 3 day cancellation notice-fee imposed, resort fee.
Guest Ratings
OVERALL GUEST SCORE
Pleasant
Based on Ratings from 82 guests
Showing reviews 1 - 5 of 50
7.1
Chadrick
Good
family with young children
04-27-2017
Pros:
Cons: Publishing pool hours, checkout hours, Internet password.
7.9
Michael
Good
family with young children
04-22-2017
Pros: Bed was very comfortable and the pool. Spa and water park was nice
Cons: Room was ice cold when we went in. Difficult to warm it up. Too much chlorine used in pool area all our eyes were burning
5.4
Jon
Fair
review category group of friends
04-12-2017
Pros:
Cons: Staff was unfriendly and unprofessional, acted like if you don't like it go elsewhere. Not very clean, floors needed vacuuming, tables in room needed to be wiped down (had sticky residue and dried on glass rings). Given a room that wasn't cleaned, got replacement room other end of motel. Not enough parking for individual vehicles, Their breakfast was served in a different motel across the road and down a block.
4.2
Katie
Disappointing
family with young children
04-08-2017
Pros: The pool and sauna was very nice. The water park was nice but it really for small children 5 and under..
Cons: The gym was horrible, the equipment was very out dated and of poor quality. The gym was also dirty and smelled really bad. It was the "off season" which we were not informed of at the time of booking, so the hotel had nothing, no breakfast on site had to go down the road for that when wet got there at 9:30am most stuff was gone.. The hotel had only 2 blankets for a room that sleeps 8 the front desk was rude.. I asked for more blankets and some plastic spoons the staff replied it's the off season we don't have that stuff now.. When we arrived or room wasn't ready the staff was rude about that and I had to pay to upgrade to a suite with no working heat we froze the whole night.. I wouldn't stay there again.
2.5
Tiffany
Poor
family with young children
04-08-2017
Pros: Nothing!
Cons: The water park area was not clean. The staff members were grumpy. The hotel was outdated. Breakfast not on site. We left a day early.
They didn't have our reservations from Booking.com.
It was all just ONE BIG HOT MESS. Never going back!
2.5
Amanda
Poor
family with young children
04-05-2017
Pros: there wasn't a damn thing to like
Cons: False advertisement! The hotel package stated their was free continental breakfast and NO breakfast was available. To be honest their was NO staff there not a single soul in sight and we had to go to another hotel The Hamilton down the road to check into ours. Our hotel was under renovation. It smelled like mildew throughout. The hotel placed us on the 4th floor with all kinds of luggage and their is no elevator to the 4th floor and we had a 2 year old with us. the beds were hard as a rock. mold around the windows, we checked out early and still have yet to receive our refund. if you are looking for a place to stay do not stay in this heap. the water park is not worth breathing in the smell of black mold and mildew
3.3
Joanne
Poor
young couple
03-14-2017
Pros: breakfast at the Hamilton was excellent, the Hamilton was excellent!!
Cons:
4.6
Elizabeth
Disappointing
family with young children
03-14-2017
Pros: The room was good
Cons: Only access was from the outside Had to walk through the cold windy weather to get to water park. Would have been nice to know 3rd floor would have made it easier
When we made reservation asked about breakfast buffet told yes they have it However it is off site at another hotel. If we would have known that would not have booked
7.9
Alan
Good
family with young children
02-20-2017
Pros: Water Park is a great thing for the kids. Staff was beyond friendly.
Cons: Bed was too soft. (That's more of a personal issue though, I'm sure some would find it comfortable). Continental breakfast was off site.
10.0
Will
Exceptional
family with young children
01-13-2017
Pros: Love value that you get for room with a water park.
Cons: Water park always seems to be out of towels! Been here several times and they only seem to restock towels once a day.
8.3
Aimee
Very Good
family with young children
12-22-2016
Pros:
Cons: Breakfast served at a sister hotel
???
6.3
Cayetano
Pleasant
family with young children
11-18-2016
Pros:
Cons: The free breakfast was horrible. By 9 am, there was none left both days we were there. It wasn't even replenished! And the options were poor.
Filling out the waiver to use the pool was more difficult than signing paper work to buy a house! The receptionist did not explain it well and we had to walk back to the front office 3 times before we could get it right.
5.8
Anonymous
Okay
family with young children
11-08-2016
Pros: Water park
Cons: Beds, terrible
7.1
Lynda
Good
young couple
11-01-2016
Pros: Large room, actually a suite, with a queen and king beds! My travel was during off season and my review is limited. The room was comfortable and clean. I would consider staying there again.
Cons:
5.4
Kerry
Fair
family with young children
10-24-2016
Pros: Water park was nice for the kids. Great location!
Cons: Staff were horrible and there was no manager available to resolve problems. Shower in the pool area was scalding hot, breakfast was mediocre, WiFi didn't work, shower curtain rod was rusted,pool lifeguard wore jeans and stood outside and smoked, and the facility was not secure. The front desk staff were by far the worst part and were very rude.
6.7
Anonymous
Pleasant
young couple
10-17-2016
Pros:
Cons: Way over priced for what you get. Similar rooms can be found for half the cost.
8.8
Anonymous
Excellent
young couple
09-23-2016
Pros:
Cons: Continental breakfast could have been much better but everything else was very good, a perfect solution if you want to visit the island and sleep on the other side. The location was perfect right in front of the harbour where the ferries depart.
10.0
Wendy
Exceptional
mature couple
09-22-2016
Pros: Super comfy bed. Room clean and staff friendly.
Cons:
5.4
Jeff
Fair
solo traveller
09-17-2016
Pros: Location is excellent for proximity to ferry docks. Unusual layout of hotel will be nice in cold weather, as it allows for you to remain inside for rooms, water park, breakfast
Cons: It was very unkept. I realize it's a busy season, but the staff could have spent a little less time on Facebook and a little more time and effort cleaning. The breakfast area was too warm for comfort, must have been 15 degrees higher than everywhere else.
2.5
Traci
Poor
solo traveller
09-16-2016
Pros: Nothing it was an awful experience
Cons: Spoiled milk was all inside the fridge, headboard broken,microwave filthy, closet doors wouldn't open, dust everywhere, piece of something broke in window, no coffee in the room, hairdryer did not work awful!! !!!!!!!
4.6
Judy
Disappointing
family with young children
09-11-2016
Pros: The view
Cons: The people at the desk need attitude adjustment. We won't go back.
7.5
Sabrina
Good
family with young children
09-07-2016
Pros: The beds
Cons: The pool
10.0
Morley
Exceptional
family with young children
09-05-2016
Pros: A great smile and they even remember us from the last stay.lol
Cons:
7.9
Anonymous
Good
young couple
09-02-2016
Pros: Location was perfect
Cons: Room was a little musty
6.3
Douglas
Pleasant
family with young children
08-28-2016
Pros: water park for the grand kids
Cons: the info. given to us at check in there were two restaurants that have closed that were on the list. no tv line up in the room. was not told the password to access the wi fi. the phone book in our room was 2008. when I asked for an up todate one they just smiled and ask what I was looking for.
4.6
Richard
Disappointing
mature couple
08-22-2016
Pros: clean room only
Cons: the place was in need of some tlc., stained carpeting in halls, landscaping and walkways outside not kept up, stones from landscaping everywhere and not kept up anywhere on property. 25' buffet, what a joke, mostly small appliances and small quantity and quality of food. Did not bother to eat there 2nd day. Also, the windows were so disgustingly dirty, it took your appetite away. The ad online is deceiving. The pool area seemed to look like it was next to the water when in fact it was in a dismal parking lot, with no poolside appeal. We felt entirely ripped off for the U.S. price. We would NEVER recommend this hotel!
4.6
Family
Disappointing
family with older children
08-20-2016
Pros: The suite setup worked well for our family. The room itself was clean enough
Cons: The breakfast was horrible. Filthy facilities, lines of people waiting to make waffles, everything styrofoam, juice was sour, all the food was unhealthy. Eggs were rubbery. Never been at a worse breakfast at a hotel
4.6
Bethann
Disappointing
family with young children
08-17-2016
Pros: Kids liked the pool area.
Very thankful the air conditioner was working!
Cons: Arcade room shabby and boring, AND extremely hot. Breakfast was ok. That whole area, breakfast, exercise and arcade room, was very worn out. The steps going up to the 4th floor from the breakfast area were very, very neglected in the cleaning department. Our room was ok but I question the amount of time or lack of cleaning staff to do the proper job. Bathroom had tooth paste still on faucet and in sink.
3.8
Savannah
Poor
mature couple
08-11-2016
Pros: Only thing that was nice about this place was the location
Cons: The pool was dirty and filled with sand, waterpark was small and very hot inside, the beach across the street was small. Was supposed to be able to check in at 3pm and didn't until after 4pm. The room was located on fourth floor and hard to get too. Once in the room the door lock was missing the case so the wires were showing, beds super uncomfortable and fridge wasn't cold. Breakfast wasn't good either.
Overall I would never stay here again!
7.9
Meghan
Good
family with older children
08-08-2016
Pros: Great location. Rooms were very decent sized. Staff was helpful.
Cons: Water park was very small. Breakfast wasn't that great. Ran out of pool towels.
2.5
Tina
Poor
family with young children
08-01-2016
Pros: nothing about it all together gave me a room I didn't request and the front desk staff was very rude.
Cons: got, wrong room hard beds with stains on them broke glass mirror in room, mold in shower, spider webs all over in hotel, water park filthy smelled like pee.
2.5
Josh
Poor
family with young children
07-29-2016
Pros:
Cons: Had to call Maintenence 5+ times because our door on the balcony was completely off. The faucet was laying next to the sink and the toilet was clogged when we arrived. It overflowed 3 times withing 30 minutes of being there soaking the bathroom and the carpet outside of bathroom into hallway. Front desk was so rude. They said they could only call Maintenence and nothing else could be done. We spend 1300 on a room for the weekend that was a joke. Never ever stayed at such a run down hotel and had rude people at the desk. We gave the maintenance guy a tip because we felt sooo bad for him. They called him 10 times while he was trying to fix everything in the room. Ben lied to me over and over and said he was the manager and to stop calling the front desk. CHARIE WOULDN'T TALK TO ME AT ALL. she kept saying this is normal stuff. I worked for OSHA and I'm contacting them on Monday. It's not ok and hotels are not supposed to be like this. I wish the owner or the real manager would call me.
2.5
Marybeth
Poor
family with young children
07-27-2016
Pros: Nothing ...it was the worst hotel experience dirty no tv both didnt work no access to wifi and very rude staff didn't do anything to help plus talked us into a better room a suite for more money and then wasn't what we were told never again staying there
Cons: The whole service staff and bulldog is old and dirty
6.3
E
Pleasant
young couple
07-26-2016
Pros: The room was very clean!
Cons: The staff was unfriendly, the room was a bit worn and shabby, and the wifi didn't work. Overall, it was more expensive than was warranted.
5.8
Michael
Okay
family with young children
07-22-2016
Pros:
Cons: Kept finding ants all over the room. worn out carpet, dirty bathroom, door to room didn't shut properly, mold in coffee maker, and we had a suite... can only imaging what a regular room would have been like.... :( Front desk attendant was nice, and the location was great.. But definitely needs some better house keeping and upkeep.
7.5
Scott
Good
family with young children
07-18-2016
Pros: room was comfortable, beds and linens were good.
Cons: Room was a bit dated
9.6
Anonymous
Exceptional
family with older children
07-13-2016
Pros: central location to get on ferry to the island, roomy accomodations
Cons: Would suggest a rotating breakfast menu, it got old by the third day in a row. Waterpark is definitely for younger children.
7.5
Michelle
Good
review category group of friends
07-07-2016
Pros: My nephew really enjoyed the water park the beds were comfortable and we loved having a balcony with a great view
Cons: Nothing everything was very nice
2.5
Kenneth
Poor
mature couple
06-29-2016
Pros: Nothing
Cons: They gave my room away I will never book anything with you again
6.7
Pedro
Pleasant
family with young children
06-28-2016
Pros: Water park, the hotel was very close to the fairy,
Cons: Customer service, no wifi supposed to have free wifi , one of the beds were very uncomfortable
10.0
Diana
Exceptional
family with young children
06-24-2016
Pros: My family loved the indoor waterpark!
Cons: There could have been more options for breakfast (a lot of bread/wheat products)
6.3
Anonymous
Pleasant
mature couple
06-08-2016
Pros: good location, easy to get to everywhere I wanted to go.
Cons: Expensive room that just looked old and disappointing for the price.
10.0
Mohamed
Exceptional
family with young children
05-31-2016
Pros:
Cons: N/a
5.4
Sara
Fair
family with young children
05-10-2016
Pros: I like the view of the lake from the balcony
Cons: The staff were very rude
4.2
Shannon
Disappointing
family with older children
04-25-2016
Pros: The beds were comfortable.
Cons: First, we didn't even get to stay at Crown Choice as it was closed when we arrived. We had to stay at the Hamilton. While walking around in our room I stepped on a piece of metal wire and a nail. It blended in with the carpet so I couldn't see it. When I told the staff all she said was, "Oh sorry about that." Also the hot tub was nasty! The water was cloudy and it had lots of hair balls floating in it! We were not happy and the staff didn't seem to care.
10.0
Shannon
Exceptional
family with young children
04-19-2016
Pros: Location was great, service was excellent, and we loved our room. The kids loved the water park!
Cons:
10.0
Helen
Exceptional
mature couple
04-15-2016
Pros: Loved the view, our room had a little deck that was about 30 feet from the water and there were 2 Canadian geese just outside the deck when we got up in the morning. What a picture.
Cons: Absolutely nothing.
8.3
Christina
Very Good
family with young children
04-12-2016
Pros: We arrived later than planned and got a free upgrade to the 2 room suite! Gave our family of 4 with a toddler and a teenager lots of space! Room was clean, front desk was very nice every time we called to ask what was around us (first time visitors).
Cons: Breakfast didn't leave anything to the imagination. My toddler wouldn't eat anything offered.
6.3
Shelly
Pleasant
family with young children
04-10-2016
Pros: The property is right across the street from the water.
Cons: When we booked the website said you could use your pass at any of the three water parks. When we got there we were told only this one was open the others are seasonal. I double checked and it doesn't tell you that anywhere on the website or booking confirmation. The beds were hard as a rock and we had to bundle the kids up and drive to neighboring hotel for breakfast in a snow storm. We couldn't find a pop machine that worked anywhere in the hotel. We went to every floor and they were either empty or out of order. The younger kids did enjoy the water park but our teen was bored of the pool and hot tub rather quickly as the other things were geared to toddlers and young children.
9.6
Anonymous
Exceptional
family with young children
03-29-2016
Pros: room was average clean~(I'm super picky & I have no complaints :) ) The staff was friendly & helpful~ we very much enjoyed our stay~
Cons: Breakfast. Not many options, I wasn't bothered by having to travel to another hotel for breakfast~just would have liked to see more standard breakfast foods like eggs or yogurt.
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