The highlight of this property is the indoor water park featuring waterslides, water guns and a giant pirate tipping bucket as well as a pool-size hot tub. Suites are spacious, some with balconies.
Smoke free premises. 50 units. 4 stories (no elevator), interior/exterior corridors.
I-75 exit 337 northbound, 0.5 mi n to US 23, just e to Huron Ave, then just n; exit 338 southbound, 0.8 mi se on US 23, then just n. Opposite ferry boat docks. 720 S Huron Ave 49701 (PO Box 831).
sauna, hot tub, beach access, game room, exercise room.
Guest Services
valet and coin laundry, area transportation-ferry docks.
Terms
N, check-in 4 pm.
Guest Ratings
OVERALL GUEST SCORE
Pleasant
Based on Ratings from 45 guests
Showing reviews 1 - 5 of 50
5.4
Jeff
Fair
solo traveller
09-17-2016
Pros: Location is excellent for proximity to ferry docks. Unusual layout of hotel will be nice in cold weather, as it allows for you to remain inside for rooms, water park, breakfast
Cons: It was very unkept. I realize it's a busy season, but the staff could have spent a little less time on Facebook and a little more time and effort cleaning. The breakfast area was too warm for comfort, must have been 15 degrees higher than everywhere else.
2.5
Traci
Poor
solo traveller
09-16-2016
Pros: Nothing it was an awful experience
Cons: Spoiled milk was all inside the fridge, headboard broken,microwave filthy, closet doors wouldn't open, dust everywhere, piece of something broke in window, no coffee in the room, hairdryer did not work awful!! !!!!!!!
4.6
Judy
Disappointing
family with young children
09-11-2016
Pros: The view
Cons: The people at the desk need attitude adjustment. We won't go back.
7.5
Sabrina
Good
family with young children
09-07-2016
Pros: The beds
Cons: The pool
10.0
Morley
Exceptional
family with young children
09-05-2016
Pros: A great smile and they even remember us from the last stay.lol
Cons:
7.9
Anonymous
Good
young couple
09-02-2016
Pros: Location was perfect
Cons: Room was a little musty
6.3
Douglas
Pleasant
family with young children
08-28-2016
Pros: water park for the grand kids
Cons: the info. given to us at check in there were two restaurants that have closed that were on the list. no tv line up in the room. was not told the password to access the wi fi. the phone book in our room was 2008. when I asked for an up todate one they just smiled and ask what I was looking for.
4.6
Richard
Disappointing
mature couple
08-22-2016
Pros: clean room only
Cons: the place was in need of some tlc., stained carpeting in halls, landscaping and walkways outside not kept up, stones from landscaping everywhere and not kept up anywhere on property. 25' buffet, what a joke, mostly small appliances and small quantity and quality of food. Did not bother to eat there 2nd day. Also, the windows were so disgustingly dirty, it took your appetite away. The ad online is deceiving. The pool area seemed to look like it was next to the water when in fact it was in a dismal parking lot, with no poolside appeal. We felt entirely ripped off for the U.S. price. We would NEVER recommend this hotel!
4.6
Family
Disappointing
family with older children
08-20-2016
Pros: The suite setup worked well for our family. The room itself was clean enough
Cons: The breakfast was horrible. Filthy facilities, lines of people waiting to make waffles, everything styrofoam, juice was sour, all the food was unhealthy. Eggs were rubbery. Never been at a worse breakfast at a hotel
4.6
Bethann
Disappointing
family with young children
08-17-2016
Pros: Kids liked the pool area.
Very thankful the air conditioner was working!
Cons: Arcade room shabby and boring, AND extremely hot. Breakfast was ok. That whole area, breakfast, exercise and arcade room, was very worn out. The steps going up to the 4th floor from the breakfast area were very, very neglected in the cleaning department. Our room was ok but I question the amount of time or lack of cleaning staff to do the proper job. Bathroom had tooth paste still on faucet and in sink.
3.8
Savannah
Poor
mature couple
08-11-2016
Pros: Only thing that was nice about this place was the location
Cons: The pool was dirty and filled with sand, waterpark was small and very hot inside, the beach across the street was small. Was supposed to be able to check in at 3pm and didn't until after 4pm. The room was located on fourth floor and hard to get too. Once in the room the door lock was missing the case so the wires were showing, beds super uncomfortable and fridge wasn't cold. Breakfast wasn't good either.
Overall I would never stay here again!
7.9
Meghan
Good
family with older children
08-08-2016
Pros: Great location. Rooms were very decent sized. Staff was helpful.
Cons: Water park was very small. Breakfast wasn't that great. Ran out of pool towels.
2.5
Tina
Poor
family with young children
08-01-2016
Pros: nothing about it all together gave me a room I didn't request and the front desk staff was very rude.
Cons: got, wrong room hard beds with stains on them broke glass mirror in room, mold in shower, spider webs all over in hotel, water park filthy smelled like pee.
2.5
Josh
Poor
family with young children
07-29-2016
Pros:
Cons: Had to call Maintenence 5+ times because our door on the balcony was completely off. The faucet was laying next to the sink and the toilet was clogged when we arrived. It overflowed 3 times withing 30 minutes of being there soaking the bathroom and the carpet outside of bathroom into hallway. Front desk was so rude. They said they could only call Maintenence and nothing else could be done. We spend 1300 on a room for the weekend that was a joke. Never ever stayed at such a run down hotel and had rude people at the desk. We gave the maintenance guy a tip because we felt sooo bad for him. They called him 10 times while he was trying to fix everything in the room. Ben lied to me over and over and said he was the manager and to stop calling the front desk. CHARIE WOULDN'T TALK TO ME AT ALL. she kept saying this is normal stuff. I worked for OSHA and I'm contacting them on Monday. It's not ok and hotels are not supposed to be like this. I wish the owner or the real manager would call me.
2.5
Marybeth
Poor
family with young children
07-27-2016
Pros: Nothing ...it was the worst hotel experience dirty no tv both didnt work no access to wifi and very rude staff didn't do anything to help plus talked us into a better room a suite for more money and then wasn't what we were told never again staying there
Cons: The whole service staff and bulldog is old and dirty
6.3
E
Pleasant
young couple
07-26-2016
Pros: The room was very clean!
Cons: The staff was unfriendly, the room was a bit worn and shabby, and the wifi didn't work. Overall, it was more expensive than was warranted.
4.0
Brad
Disappointing
Traveling as Couple
07-24-2016
Pros:
Cons: The breakfast wasn't that great. The hallways and stairwells were humid & hotter than hell. There was so many chemicals in the hot tub that my wife was splashed in the face & instantly her eyes turned pink.
5.8
Michael
Okay
family with young children
07-22-2016
Pros:
Cons: Kept finding ants all over the room. worn out carpet, dirty bathroom, door to room didn't shut properly, mold in coffee maker, and we had a suite... can only imaging what a regular room would have been like.... :( Front desk attendant was nice, and the location was great.. But definitely needs some better house keeping and upkeep.
7.0
Verified Hotel Guest
Good
07-21-2016
Pros: The indoor water park is great for kids, probably less than 8-10. It's not huge but they enjoy it.
Cons: Not particularly clean room. Noted rash on child's face after lying on the couch for a few seconds. Dirty shower heads. Mold noted on the water park steps.
7.5
Scott
Good
family with young children
07-18-2016
Pros: room was comfortable, beds and linens were good.
Cons: Room was a bit dated
9.6
Anonymous
Exceptional
family with older children
07-13-2016
Pros: central location to get on ferry to the island, roomy accomodations
Cons: Would suggest a rotating breakfast menu, it got old by the third day in a row. Waterpark is definitely for younger children.
7.5
Michelle
Good
review category group of friends
07-07-2016
Pros: My nephew really enjoyed the water park the beds were comfortable and we loved having a balcony with a great view
Cons: Nothing everything was very nice
2.5
Kenneth
Poor
mature couple
06-29-2016
Pros: Nothing
Cons: They gave my room away I will never book anything with you again
6.7
Pedro
Pleasant
family with young children
06-28-2016
Pros: Water park, the hotel was very close to the fairy,
Cons: Customer service, no wifi supposed to have free wifi , one of the beds were very uncomfortable
10.0
Diana
Exceptional
family with young children
06-24-2016
Pros: My family loved the indoor waterpark!
Cons: There could have been more options for breakfast (a lot of bread/wheat products)
6.3
Anonymous
Pleasant
mature couple
06-08-2016
Pros: good location, easy to get to everywhere I wanted to go.
Cons: Expensive room that just looked old and disappointing for the price.
10.0
Mohamed
Exceptional
family with young children
05-31-2016
Pros:
Cons: N/a
5.4
Sara
Fair
family with young children
05-10-2016
Pros: I like the view of the lake from the balcony
Cons: The staff were very rude
4.2
Shannon
Disappointing
family with older children
04-25-2016
Pros: The beds were comfortable.
Cons: First, we didn't even get to stay at Crown Choice as it was closed when we arrived. We had to stay at the Hamilton. While walking around in our room I stepped on a piece of metal wire and a nail. It blended in with the carpet so I couldn't see it. When I told the staff all she said was, "Oh sorry about that." Also the hot tub was nasty! The water was cloudy and it had lots of hair balls floating in it! We were not happy and the staff didn't seem to care.
10.0
Shannon
Exceptional
family with young children
04-19-2016
Pros: Location was great, service was excellent, and we loved our room. The kids loved the water park!
Cons:
10.0
Helen
Exceptional
mature couple
04-15-2016
Pros: Loved the view, our room had a little deck that was about 30 feet from the water and there were 2 Canadian geese just outside the deck when we got up in the morning. What a picture.
Cons: Absolutely nothing.
1.0
Verified Hotel Guest
Very Poor
Family with Young Children
04-12-2016
Pros:
Cons: 20 minutes before we got to the hotel they called saying they had overbooked & that we would have to stay at the Hamilton across the street.I booked a month before & drove 5 hours to be sent somewhere else! Whole time we were there the sign said vacancy!
8.3
Christina
Very Good
family with young children
04-12-2016
Pros: We arrived later than planned and got a free upgrade to the 2 room suite! Gave our family of 4 with a toddler and a teenager lots of space! Room was clean, front desk was very nice every time we called to ask what was around us (first time visitors).
Cons: Breakfast didn't leave anything to the imagination. My toddler wouldn't eat anything offered.
6.3
Shelly
Pleasant
family with young children
04-10-2016
Pros: The property is right across the street from the water.
Cons: When we booked the website said you could use your pass at any of the three water parks. When we got there we were told only this one was open the others are seasonal. I double checked and it doesn't tell you that anywhere on the website or booking confirmation. The beds were hard as a rock and we had to bundle the kids up and drive to neighboring hotel for breakfast in a snow storm. We couldn't find a pop machine that worked anywhere in the hotel. We went to every floor and they were either empty or out of order. The younger kids did enjoy the water park but our teen was bored of the pool and hot tub rather quickly as the other things were geared to toddlers and young children.
9.6
Anonymous
Exceptional
family with young children
03-29-2016
Pros: room was average clean~(I'm super picky & I have no complaints :) ) The staff was friendly & helpful~ we very much enjoyed our stay~
Cons: Breakfast. Not many options, I wasn't bothered by having to travel to another hotel for breakfast~just would have liked to see more standard breakfast foods like eggs or yogurt.
6.7
Becky
Pleasant
family with young children
03-19-2016
Pros: It was the only waterpark open for the winter near my home.
Cons: We didn't like the chips on the floor in our room. Or the garbage surprises that kept being discoved by our 6 year old in the room. We were witness to some shady practices by the owner who booked rooms under closed hotel name and relocated the people to a different hotel and gave them passes to our hotel's waterpark.
5.4
Katie
Fair
review category group of friends
03-15-2016
Pros: Large Jacuzzi, Private patio.
Cons: The Hamilton Inn select was over 40.00$ cheaper and far more luxurious. Breakfast wasn't served at the hotel we had to go across the street? (odd ) This place was dated, You didn't feel pampered at all for paying 160.00 for a suite.
7.1
Anonymous
Good
family with older children
03-01-2016
Pros: Large room with three queen beds, very comfortable... enjoyed the waterpark and pool, nice to be able to get from our room to the waterpark without having to go out in the cold.
Cons: Not happy that we had to travel so far to our room, I requested when I booked the room to get a ground floor room because of my arthritis, but we ended up having to take elevator that only went to third floor and then had to walk completely through the third floor and then up a flight of stairs to our 4th floor room.
8.0
Adam
Very Good
Traveling as Couple
02-09-2016
Pros: Room had a spa in it, didn't have to leave the room.
Cons: When I returned for my 2nd night the room was not made up.
7.1
Elaine
Good
mature couple
02-09-2016
Pros: In-room coffee, microwave and refrigerator, and the room was spacious. The balcony was a nice touch, even in the winter.
Cons: The snow plowing and shoveling was quite lax. The "free breakfast included" was at a different hotel that was down the street with no sidewalks! Is that really "included" then?? The advertised "waterpark" was hardly that! One bed was extremely high on an awkward platform type thing - was it a Murphy bed? Our TV was missing a cable and the wait for repairs was extremely tedious. Incorrect info was given for connecting to the wifi.
5.8
Donald
Okay
family with older children
01-27-2016
Pros: Room was okay
Cons: Breakfast is not good.
9.6
Audene
Exceptional
review category group of friends
12-22-2015
Pros: The room was very nice and comfortable and clean and the breakfast was great but at a another motel
Cons: The thing that wasn't so good was there was no attendent at the lobby we had to go to another motel to get are keys and also to get are breakfast
5.0
Theresa
Fair
mature couple
10-24-2015
Pros: Lication
Cons: Uncomfortable beds, unfriendly staff, noise
2.5
Vinent
Poor
family with young children
10-06-2015
Pros: Worse hotel we have ever been to. They completely ignored our privacy sign on the door and came in our room. We booked a Lakeview room and did not get a Lakeview room. Terrible hotel!
Cons: Anything
7.5
Bruce
Good
mature couple
10-03-2015
Pros:
Cons: Need a better breakfast selection
7.9
Anonymous
Good
family with young children
09-13-2015
Pros: Our suite was awesome, water park was super fun, breakfast was good. Not a Luxury hotel, but great for the money!
Cons: Staff was not the friendliest
8.3
June
Very Good
mature couple
08-31-2015
Pros: Clean, large rooms at a good location. Friendly, courteous staff.
Cons: Breakfast was not what was promised-no eggs (was told by management it was because of bird flu and that other motels did not serve eggs-not true other motels serving eggs), fruit was not fresh. Out of grape juice, didn't have orange juice one day.
In the morning heard loud bangs/clicks coming from ??? in the pipes (woke both of us up).
Exercise room-only 3 pieces of equipment. Treatmill didn't work.
8.8
Dj
Excellent
mature couple
08-28-2015
Pros: That our room was upgraded met my brother and family they come toMackinaw City for a family vacation after seeing our accommodations they are considering coming to this location next year
Cons: Would of been nice to offer eggs for breakfast only had apple juice came to breakfast at 8 am food was nearly lukewarm
3.8
Tylor
Poor
young couple
08-28-2015
Pros:
Cons: The hotel staff was rude and not very helpful. I asked for a step in the right direction and all i got was a moody woman behind the desk. The room was dirty with nasty crud in the corners of all parts of the room. The room made our clothes smell disgusting. The hallways were gross and the floor needed vacuumed badly. We paid over $400 for two nights expecting an awesome hotel. I would not recommend this hotel to anyone.
4.2
Nancy
Disappointing
family with young children
08-25-2015
Pros: Layout of room
Cons: Breakfast selection not good. Too hot in breakfast room & in hallways
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