Across the street from a regional shopping center and near many restaurants, this property has a bright, contemporary décor. King suites feature sofa sleepers.
Smoke free premises. 83 units. 3 stories, interior corridors. Accessibility (Call).
Pros: Very clean room, staff was nice and friendly, free breakfast.
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location by shopping and dining. Staff were wonderful. Clean room.
Cons: Breakfast was decent, nothing impressive. Water pressure in the shower was weak.
8.0
Anonymous
Very Good
08-11-2017
Pros: Clean.
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Great price close to shopping very quiet
Cons: No dislikes
9.0
Anonymous
Wonderful
08-11-2017
Pros: Friendly staff, they went out of their way to help us. We had to come home for a funeral and the staff made sure our room was ready early so that we could make it to the visitations on time.
Cons: Rooms were small. But very clean.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Reasonable price. 3 star hotel. Nice morning breakfast bar. I
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Service was exemplary! All staff were friendly and helpful and very welcoming! It was a very pleasant experience for us!
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Clean & comfortable. Close to shops & dining.
Cons: Window room curtains would not close close completely to filter out light at night.
8.0
Anonymous
Very Good
08-11-2017
Pros: The staff is always friendly and informed!!
Cons: Need a little more attention to detail when cleaning the rooms.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Excellent staff. Very friendly.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was very friendly.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very kind hotel staff, clean, and great breakfast!
Cons: N/A
8.0
Anonymous
Very Good
08-11-2017
Pros:
Cons: Didn't like the new changes to the morning breakfast, other than that everything was great as always.
8.0
Anonymous
Very Good
08-11-2017
Pros: The evening staff is super friendly and always makes us feel like we're home.
Cons: Very rude lady working the desk in the morning/early afternoon.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Room and central areas were clean and neat. The hot tub is easy to get to and clean.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff is great!! Ray is very personable and makes us feel welcomed every time we walk in the lobby.
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: The staff was very friendly and they had an excellent breakfast buffet. It was also very quiet although the rooms were quite warm. Overall a good experience.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything was great--including the staff! When we arrived I asked for a late check out, which was granted with no problem!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros:
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff and how clean everything was.
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Computer center w/printer, hot tub, room climate control, quietness, breakfast, employee at night
Cons: Very slow elevator, hot tub not hot enough, Only one shampoo, one conditioner, one bar soap and one facial soap for two people.
6.0
Anonymous
Pleasant
08-11-2017
Pros: Comfortable beds
Cons: Not hot tub and no pool AGAIN.
8.8
Verified AAA Guest
Excellent
07-03-2017
Great hotel
Pros: Breakfast was very nice
Cons:
5.8
Anonymous
Okay
08-14-2017
My family had a good...
Pros: The staff was friendly. The rooms were clean.
Cons: There was a stain on the ceiling in the main room, beds were small,
9.6
Anonymous
Exceptional
07-31-2017
Exceptional
Pros: Clean, friendly staff, newer look and feel.
Cons: The hot tub was not working and they were not able to fix it. It also looked run down.
6.7
Anonymous
Pleasant
07-24-2017
Great place to stay but...
Pros: The staff at check in eas fast and eagar to please same with night staff very friendly
Cons: At check out had to call staff and was told to leave key at desk
5.8
Anonymous
Okay
07-10-2017
Nice motel with friendly staff,...
Pros: Nice clean , newer facility. Front desk staff cordial and helpful.
Cons: Breakfast lacked variety and they ran out of food and supplies. Food was bland.
Upon returning at 6:30PMon 3rd day after having left at 9AM, found that room had not been cleaned and had to remain out of the room for forty minutes! Front desk apologized and stated they were understaffed in housekeeping because they were fully occupied. They had to have known they had no vacancies in advance . Why not get on sufficient staff to handle it?
8.3
Anonymous
Very Good
05-31-2017
Great place to stay.
Pros: The location of the property was excellent and the staff was awesome!
Cons: When we arrived at the property, an issue did arise with our initial booking of the room that we ordered. It was not available at the price stated on booking. I was not made aware of this ahead of time, this was bothersome considering we had booked the room months in advance. When I checked on the room a week prior to us travelling I was not made aware of this issue instead I was under the impression that all was okay. I was glad that I had a print out of our original booking info upon arrival b/c the property did acknowledge the mistake. They provided a nice temporary room the 1st night of our 3 day stay, took care of the issue by upgrading us the next day to our initial reserved room, & no additional charges applied.
7.9
Anonymous
Good
05-15-2017
Nice room, nice staff, good...
Pros:
Cons: The pool was extremely over-chlorinated, so we had 4 teenage girls choking with burning eyes that night, and still coughing if they inhaled too deeply the next day.
6.3
Anonymous
Pleasant
05-01-2017
No deal
Pros: Very friendly desk attendant
Cons: Pool was closed offered us to use the pool at a different location if we wanted to use the pool. I was traveling with my son and the whole point of booking here was to use the pool. We cancled our reservation and went else where.
3.3
Anonymous
Poor
04-28-2017
Not
Pros: The location
Cons: I did not get the room I requested - the attitude of the clerk was uncaring. There was no internet service. If I book a king with sofa I expect that not a double .
7.1
Anonymous
Good
04-24-2017
Good
Pros: The comfort.
Cons: That they charge me extra because they racial profile me. And thought I smoked in the room and I didn't!
10.0
Anonymous
Exceptional
03-19-2017
This place is the Bomb
Pros: Close to malls , restaurants, and family ;)
Cons:
9.6
Anonymous
Exceptional
03-13-2017
Exceptional
Pros:
Cons: Crabby cleaning staff
10.0
Anonymous
Exceptional
02-27-2017
Wonderful we will stay again
Pros: The breakfast, pool, hot-tub
Cons: Nothing
7.5
Anonymous
Good
01-24-2017
Good
Pros: That the check out was at noon
Cons: That I didn't get the hot tub in the room
9.2
Anonymous
Wonderful
12-31-2016
Superb
Pros: Breakfast and big rooms
Cons: Lighting in parking lot
8.3
Anonymous
Very Good
12-28-2016
first night great. quiet and...
Pros:
Cons: I was disturbed more than 3 times by a nearby room who kept letting their door slam while i was trying to sleep after midnight until 230am!
8.8
Anonymous
Excellent
10-29-2016
Stress free
Pros: Staff was very friendly and the location is excellent. Room was very comfortable. I love that they had a microwave and a fridge in the room.
Cons: The deadbolt on my door needed fixing. The grout in the shower could stand to be un-stained.
10.0
Anonymous
Exceptional
10-16-2016
Exceptional
Pros: Everything was so nice. Breakfast was great and the room was nice.
Cons:
10.0
Anonymous
Exceptional
10-05-2016
Exceptional
Pros: Front desk staff was awesome ! Great directions and point of interest .
Cons: Internet and cellular reception
9.6
Anonymous
Exceptional
09-23-2016
Our home in Norton Shores...
Pros: beds are comfortable, clean and fresh, free parking, wi-fi, friendly staff
Cons: none
8.3
Anonymous
Very Good
09-19-2016
Great stay, great staff... my...
Pros: Staff was very friendly and professional!
Cons: Bed was very uncomfortable, I thought?
10.0
Anonymous
Exceptional
09-08-2016
Exceptional
Pros:
Cons: The key cards
9.6
Anonymous
Exceptional
08-23-2016
I was happy I picked...
Pros: The staff was very helpful and very courteous. They checked the weather for me since I was riding on the ferry home.
Cons:
6.7
Anonymous
Pleasant
07-21-2016
Pleasant
Pros: Staff was attentive and efficient at fulfilling our request for extra pillows.
Cons: The first floor rooms are EXTREMELY noisy. The interior and exterior doors of the hotel slam shut vs having a quiet shut feature. Noise travels down the hallways. Request a higher floor if you are going to stay at this location.
6.3
Anonymous
Pleasant
07-19-2016
Not worth the money
Pros: The staff was very nice and helpful.
Cons: I think the price was outrageous. I have stayed at other Fairfield Inn's and didn't have to pay over $300 a night. I have stayed directly on a beach on the ocean and didn't pay this much.
6.3
Anonymous
Pleasant
07-13-2016
I reasonably good hotel but...
Pros: Desk staff was quite helpful.
Cons: No bar. Overpriced for the accomodations offered.
8.8
Anonymous
Excellent
07-06-2016
Breakfast can improve
Pros: clean, comfortable and good location.
Cons: Breakfast was from 7a-10am and we went at around 9.30 and most items were over and some items did not get refilled. So we had to settle for what was was available.
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