The hotel's breakfast area and lobby are a cozy combined space. Guest rooms are well-appointed and some feature jetted tubs. King suites include a comfortable sofa sleeper.
Smoke free premises. 81 units. 4 stories, interior corridors. Accessibility (Call).
Pros: Very clean, very friendly and hospitable staff.
Cons:
5.4
Shannon
Fair
family with older children
08-16-2016
Pros: Staff is very nice.
Cons: The bed was abysmal and very uncomfortable. The room smelled musty. The pool had so much chlorine you couldn't sit for very long without feeling ill.
7.0
Gayle
Good
Family with Teens
08-10-2016
Pros: First room had appliance issue, particularly fixed by maintenances When the microwave did not work the evening front desk switched me to another room and was bigger at no charge . We were happy with that room.
Cons: The bed was not that confortable.
9.6
Fabian
Exceptional
review category group of friends
07-07-2016
Pros: My bed slept wonderful!
Cons: I didn't care for the mosquitoes all around the outside of the property.
10.0
Kristy
Exceptional
family with young children
07-06-2016
Pros: hot coffee always available
Cons: breakfast was ok
10.0
Richard
Exceptional
mature couple
06-24-2016
Pros: Everything was great.
Cons: I didn't like that booking.com charged $500.00 more than if I had booked it directly by phone at the hotel. I feel that that is a rip off, I will never go through booking.com again.
7.9
Debra
Good
review category group of friends
06-24-2016
Pros: liked the room and staff
Cons: Really don't like the not really eggs eggs
8.3
William
Very Good
family with older children
06-16-2016
Pros: The bed and pillows were very comfortable. The room was spacious and nicely decorated. The staff was very friendly. I like the complimentary breakfast, especially the waffles.
Cons: The room felt very clammy, even with the air conditioning running for a while. It was never warm in the room, but even the carpet felt sticky. Maybe it was because there wasn't a fan in the bathroom.
9.6
Scott
Exceptional
family with young children
06-14-2016
Pros: Clean
Cons: All good
10.0
Keisha
Exceptional
family with older children
06-09-2016
Pros: Staff was nice, ease of check in. The rooms were clean and state of the art. Sofa bed was even comfortable for my son.
Cons: Booked my room thru booking.com, the hotel charged me more than the rooms were actually going for the date that I stayed. According to the hotel booking.com had me set at a higher rate which doesn't make sense. Now I have to go thru a lot of unnecessary bull in order to get a refund.
9.6
Jtribelhorn
Exceptional
family with older children
06-01-2016
Pros: The rooms had a spacious bathroom, fridge, microwave and flat screen TV with HBO. Full breakfast every morning was perfect for the family even picky eaters! Pool was warm and work out facility was perfect. They provided Neutrogena hygiene products which were great quality. FYI: This location was right behind a strip mall and Lakes mall.
Cons: Beds were a little too firm and pillows a little too soft
8.8
Jonathon
Excellent
young couple
06-01-2016
Pros: The bed was great. The air conditioner made the room freezing cold, just how we like it. The jacuzzi was very relaxing!
Cons:
10.0
Larry
Exceptional
mature couple
05-31-2016
Pros: Very impressed with condition of facility. The only thing I would make management aware of is the room carpet is sticky. We had 2 rooms and both were the same. There appears to be soap residue so heavy the carpet is sticky and our feet would stick to our sheets.
Cons:
10.0
Michele
Exceptional
family with older children
05-24-2016
Pros: The Front desk staff and Karen who prepared breakfast and did housekeeping were all exceptional!! They were sincere and friendly, helped us plan things to do and were just nice people!
Cons:
9.6
Crescent
Exceptional
family with older children
04-20-2016
Pros: Good location. Staffs were very helpful and courteous. Our room was clean. Great breakfast.
Cons: The outside hallway can be cleaner.
10.0
Thomas
Exceptional
family with older children
04-20-2016
Pros: The rooms were clean and spacious with comfortable beds and an actual closet for hanging cloths and suitcases. The adjoining rooms made it feel like a suite; perfect for families with children. Great design for the bathrooms, with the corner sink and long, spacious counter including a stool which my wife used for hair and makeup. The pool and spa were excellent. The included breakfast was very good, with lots of variety, including freshly made waffles and eggs scrambled with sausage one day, omelets with bacon the next. Staff was courteous and helpful. Perfect location: just behind the main shopping strip with a beautiful mall, lots of stores and a wide variety of restaurants to fit every taste and budget. About 10 minutes from beautiful Lake Michigan and downtown Muskegon with Grand Haven about the same distance. Highly recommended!
Cons: Not really a complaint, but the pool was a little over-chlorinated, giving the water a salty taste.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-11-2016
Pros: Bed was super comfortable. Bathrooms squeaky clean.
Cons: Disappointed in "hot" breakfast. Have had much better at lower priced hotels. Gathering area on the small side. Very cramped area.
5.0
Paulette
Fair
Traveling as Couple
03-15-2016
Pros: I loved how they had coffee and tea at all times and how friendly the staff are.
Cons: The indoor pool was cold and the hot tube don't work right and how loud my hallway was.
4.2
Sara
Disappointing
mature couple
03-09-2016
Pros: The breakfast was a nice variety and tasty
Cons: Checked in and was told the pool wasn't working. Was told we could cancel our reservation. The desk clerk was arrogant and when I ask about a discount, I was told I could go somewhere else. All hotels were booked in the area
7.1
Catherine
Good
family with older children
10-20-2015
Pros: The hotel was Lovely. The rooms was more than I expected. They handle a problem we had with professionalizom. The front desk staff was great.
Cons: The hotel had bed bugs. The breakfast was ok. They had powdered eggs and only one type of breakfast meat.The cook had an attitude.
10.0
Volkmar
Exceptional
Traveling as Couple
10-14-2015
Pros: Friendly staff, clean and comfortable rooms, good breakfast
Cons:
7.5
Lisa
Good
mature couple
10-13-2015
Pros: Nice location
Cons: Bed was too soft
9.2
Teresa
Wonderful
review category group of friends
10-10-2015
Pros: the breakfast was great. the staff stayed on top of what needed to be replenished.
Cons:
10.0
Timothy
Exceptional
family with young children
10-06-2015
Pros: Very clean. Staff was very helpful as well as nice.
Cons: Nothing
10.0
Henry
Exceptional
solo traveller
09-30-2015
Pros: Good location
Cons: A bit pricey during the Summer, demand I guess
7.1
Francie
Good
solo traveller
09-22-2015
Pros: Room was comfortable, location good.
Cons: Hampton Inn has no cancellation policy - will charge you for entire stay if you cancel even a month before stay. Be very, very careful when making a booking.
5.0
Sad
Fair
family with older children
09-13-2015
Pros: The location was great.
Cons: This place is expensive and the room are in bad shape. The bath rooms had broken tile and mold in the shower. I would not stay here again.
6.7
Teressa
Pleasant
mature couple
09-08-2015
Pros:
Cons: Mold in shower area
7.5
Anonymous
Good
mature couple
08-08-2015
Pros: Breakfast
Cons: Hallway Noise
9.6
Anonymous
Exceptional
review category group of friends
07-07-2015
Pros: It is clean and quiet. Ice water, hot water, tea and coffee are available anytime.
Cons: Breakfast area doesn't have enough tables during peak time. Not enough towels. Wi-fi signal is weak.
9.2
Rebecca
Wonderful
mature couple
07-04-2015
Pros: Bed and rooms
Cons: Closeness to freeway.
10.0
Anonymous
Exceptional
solo traveller
04-16-2015
Pros: Great hotel tucked away yet good location, quiet and excellent staff and amazing breakfast
Cons:
10.0
Anonymous
Exceptional
mature couple
03-14-2015
Pros:
Cons: Wifi didnt work and when i asked tge reception how to log in he acted very annoyed
9.4
Anonymous
Wonderful
family with older children
01-04-2015
Pros: Size of room and decor
Cons:
8.8
Todd
Excellent
family with older children
01-03-2015
Pros: Best complimentary breakfast, everything was fresh and the staff was amazing! Also enjoyed the 24 hour coffe station in the lobby.
Cons: No bed is ever as comfortable as home.
6.7
Anonymous
Pleasant
mature couple
12-30-2014
Pros:
Cons: The hotel is showing it's age - it could use minor repairs and updates
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