The hotel's breakfast area and lobby are a cozy combined space. Guest rooms are well-appointed and some feature jetted tubs. King suites include a comfortable sofa sleeper.
Smoke free premises. 81 units. 4 stories, interior corridors. Accessibility (Call).
Pros: Bed was super comfortable. Bathrooms squeaky clean.
Cons: Disappointed in "hot" breakfast. Have had much better at lower priced hotels. Gathering area on the small side. Very cramped area.
10.0
Anonymous
Exceptional
08-11-2017
Pros: They had a very nice complimentary breakfast. Lots of foods to choose from. Also the layout of the bathroom was exquisite. It felt very luxurious.
Cons: Even though my stay was only for two nights, I would of liked if someone came in after the first night to change out the towels. Due to a spill we were kind of short on them.
7.1
Anonymous
Good
07-31-2017
Okay
Pros: The room was clean and confortable but small for the price. The breakfast was okay.
Cons: No safe in the room and the coffee maker was missing a part so we couldn't have coffee.
8.3
Anonymous
Very Good
07-10-2017
Very good
Pros: staff were excellent. worked very hard to accommodate very busy 4th of july holiday week. seemed friendly to diverse families. worked hard to accommodate guest needs even when challenging.
Cons: construction near area made it challenging to get to and from hotel. seemed isolated from main area of shops and hotels accessible to lake michigan.
9.6
Anonymous
Exceptional
07-06-2017
Exceptional
Pros: Clean. Nice pool.
Cons:
8.3
Anonymous
Very Good
07-06-2017
Muskegon must stay hotel
Pros: Right next to Target and close to tons of restaurants and highway. Sherry night receptionist was super nice!!
Cons: The hot tub felt dirty
7.1
Anonymous
Good
07-05-2017
Good for a short stay
Pros: Breakfast buffet and coffee was ready early every morning.
Cons: The room doors shut super hard. They are very loud!
9.6
Anonymous
Exceptional
06-26-2017
Great place to stay.
Pros: Great breakfast.
Cons: Not knowing if booking.com took my payment earlier than my arrival.
9.6
Anonymous
Exceptional
06-25-2017
Great place to stay
Pros: Staff was super nice and friendly and the place was over all clean.
Cons: Bed was on the firm side I don't like hard beds.
9.6
Anonymous
Exceptional
06-18-2017
Wonderful
Pros: room was clean and welcoming breakfast was awesome and everyone was very friendly
Cons: Pool and hot tub was a little dirty but don't think it was the hotels fault
10.0
Anonymous
Exceptional
06-08-2017
BEST stay we've ever had!
Pros: Mattress was VERY comfy
Cons: Nothing
10.0
Anonymous
Exceptional
06-06-2017
Exceptional
Pros:
Cons: Didn't have washers/ dryers
10.0
Anonymous
Exceptional
05-02-2017
Excellent Experience!
Pros: I liked the size of the room and the bed was very comfortable. Also, the big bathtub in the room was excellent. The breakfast was delicious. The entire experience was worth the money I spent to stay there.
Cons: Nothing
10.0
Anonymous
Exceptional
04-22-2017
Exceptional
Pros: Bedding , cleanliness, the staff was nice and helpful...I had small children that can get loud but I wasn't disturb with noise complaints so that was a plus we were very comfortable
Cons: In side the pool room the chlorine was so strong it burn your eyes little my children didn't seem to notice though
10.0
Anonymous
Exceptional
04-09-2017
Exceptional
Pros:
Cons: didn't agree to pay a 26.00 dollar charge for booking my room on booking.com
7.5
Anonymous
Good
01-13-2017
very satisfied with stay!
Pros: the comfort and quality of room
Cons: nothing...
9.6
Anonymous
Exceptional
11-01-2016
Loved the whirlpool room!
Pros: We had the whirlpool room and it was fantastic.
Cons: Door to the shower didn't track correctly and the shower seemed old. Maybe needed to be updated.
9.6
Anonymous
Exceptional
10-24-2016
Road trip!
Pros: Great nights rest followed by a great breakfast.
Cons: NO PBS!!!!!!!!!!!!!! My pet peeve -- every sport channel under the sun but the PBS channel was usurped by some pay per view movie option. ARGH!!!!!!
4.6
Anonymous
Disappointing
10-03-2016
Not good value for money
Pros: Location
Cons: Bed covers( too heavy and not clean)
Breakfast(no meat)
8.3
Anonymous
Very Good
09-21-2016
Very good
Pros:
Cons: Too expensive.
10.0
Anonymous
Exceptional
08-23-2016
Great place to stay while...
Pros: Very clean, very friendly and hospitable staff.
Cons:
5.4
Anonymous
Fair
08-16-2016
Just okay...
Pros: Staff is very nice.
Cons: The bed was abysmal and very uncomfortable. The room smelled musty. The pool had so much chlorine you couldn't sit for very long without feeling ill.
9.6
Anonymous
Exceptional
07-07-2016
Awesome trip
Pros: My bed slept wonderful!
Cons: I didn't care for the mosquitoes all around the outside of the property.
10.0
Anonymous
Exceptional
07-06-2016
Exceptional
Pros: hot coffee always available
Cons: breakfast was ok
10.0
Anonymous
Exceptional
06-24-2016
Exceptional
Pros: Everything was great.
Cons: I didn't like that booking.com charged $500.00 more than if I had booked it directly by phone at the hotel. I feel that that is a rip off, I will never go through booking.com again.
7.9
Anonymous
Good
06-24-2016
Good
Pros: liked the room and staff
Cons: Really don't like the not really eggs eggs
8.3
Anonymous
Very Good
06-16-2016
We always enjoy staying at...
Pros: The bed and pillows were very comfortable. The room was spacious and nicely decorated. The staff was very friendly. I like the complimentary breakfast, especially the waffles.
Cons: The room felt very clammy, even with the air conditioning running for a while. It was never warm in the room, but even the carpet felt sticky. Maybe it was because there wasn't a fan in the bathroom.
9.6
Anonymous
Exceptional
06-14-2016
Exceptional
Pros: Clean
Cons: All good
10.0
Anonymous
Exceptional
06-09-2016
Exceptional
Pros: Staff was nice, ease of check in. The rooms were clean and state of the art. Sofa bed was even comfortable for my son.
Cons: Booked my room thru booking.com, the hotel charged me more than the rooms were actually going for the date that I stayed. According to the hotel booking.com had me set at a higher rate which doesn't make sense. Now I have to go thru a lot of unnecessary bull in order to get a refund.
9.6
Anonymous
Exceptional
06-01-2016
Great place for families close...
Pros: The rooms had a spacious bathroom, fridge, microwave and flat screen TV with HBO. Full breakfast every morning was perfect for the family even picky eaters! Pool was warm and work out facility was perfect. They provided Neutrogena hygiene products which were great quality. FYI: This location was right behind a strip mall and Lakes mall.
Cons: Beds were a little too firm and pillows a little too soft
8.8
Anonymous
Excellent
06-01-2016
King suite with jacuzzi is...
Pros: The bed was great. The air conditioner made the room freezing cold, just how we like it. The jacuzzi was very relaxing!
Cons:
10.0
Anonymous
Exceptional
05-31-2016
Great Hotel.
Pros: Very impressed with condition of facility. The only thing I would make management aware of is the room carpet is sticky. We had 2 rooms and both were the same. There appears to be soap residue so heavy the carpet is sticky and our feet would stick to our sheets.
Cons:
10.0
Anonymous
Exceptional
05-24-2016
Exceptional
Pros: The Front desk staff and Karen who prepared breakfast and did housekeeping were all exceptional!! They were sincere and friendly, helped us plan things to do and were just nice people!
Cons:
9.6
Anonymous
Exceptional
04-20-2016
Great value for family vacation.
Pros: Good location. Staffs were very helpful and courteous. Our room was clean. Great breakfast.
Cons: The outside hallway can be cleaner.
10.0
Anonymous
Exceptional
04-20-2016
Highly recommended!
Pros: The rooms were clean and spacious with comfortable beds and an actual closet for hanging cloths and suitcases. The adjoining rooms made it feel like a suite; perfect for families with children. Great design for the bathrooms, with the corner sink and long, spacious counter including a stool which my wife used for hair and makeup. The pool and spa were excellent. The included breakfast was very good, with lots of variety, including freshly made waffles and eggs scrambled with sausage one day, omelets with bacon the next. Staff was courteous and helpful. Perfect location: just behind the main shopping strip with a beautiful mall, lots of stores and a wide variety of restaurants to fit every taste and budget. About 10 minutes from beautiful Lake Michigan and downtown Muskegon with Grand Haven about the same distance. Highly recommended!
Cons: Not really a complaint, but the pool was a little over-chlorinated, giving the water a salty taste.
4.2
Anonymous
Disappointing
03-09-2016
Hampton use to be choice...
Pros: The breakfast was a nice variety and tasty
Cons: Checked in and was told the pool wasn't working. Was told we could cancel our reservation. The desk clerk was arrogant and when I ask about a discount, I was told I could go somewhere else. All hotels were booked in the area
7.1
Anonymous
Good
10-20-2015
Good
Pros: The hotel was Lovely. The rooms was more than I expected. They handle a problem we had with professionalizom. The front desk staff was great.
Cons: The hotel had bed bugs. The breakfast was ok. They had powdered eggs and only one type of breakfast meat.The cook had an attitude.
7.5
Anonymous
Good
10-13-2015
Good
Pros: Nice location
Cons: Bed was too soft
9.2
Anonymous
Wonderful
10-10-2015
very great friendly staff. Room...
Pros: the breakfast was great. the staff stayed on top of what needed to be replenished.
Cons:
10.0
Anonymous
Exceptional
10-06-2015
Luv the hampton
Pros: Very clean. Staff was very helpful as well as nice.
Cons: Nothing
10.0
Anonymous
Exceptional
09-30-2015
Great place to stay. Close...
Pros: Good location
Cons: A bit pricey during the Summer, demand I guess
7.1
Anonymous
Good
09-22-2015
No cancellation policy is a...
Pros: Room was comfortable, location good.
Cons: Hampton Inn has no cancellation policy - will charge you for entire stay if you cancel even a month before stay. Be very, very careful when making a booking.
5.0
Anonymous
Fair
09-13-2015
Needs updating!
Pros: The location was great.
Cons: This place is expensive and the room are in bad shape. The bath rooms had broken tile and mold in the shower. I would not stay here again.
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