Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Spread out in the spacious lobby of this hotel on cozy couches and throwback-designed chairs. Accommodations feature crisp white bedding and large desks; some rooms include balconies or patios. This property is situated a short drive from a variety of shops and restaurants.
Smoke free premises. 122 units. 4 stories, interior corridors. Accessibility (Call).
I-96 exit 162 (Novi Rd), 0.4 mi s, just e on Grand River Ave, just n on Town Center Dr, then just e. Across from Novi Town Center. 42700 W 11 Mile Rd 48375.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
Eco Certification
Energy Star is a government-backed program helping businesses protect the environment through superior energy efficiency. Green Lodging Michigan recognizes lodging facilities who are leaders in energy conservation, air quality and reduced water consumption and waste.
Pros: The location was perfect, right in Novi shopping. Hotel is updated, clean and comfortable.
Cons: My only complaint is that when it rained the TV wouldn't work. No signal due to satellite.
8.0
Vannesse
Very Good
10-20-2017
Pros: Everything is around that area all the restaurants the mall
Cons:
8.0
Grace
Very Good
Solo Traveler
10-20-2017
Pros: Clean
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-20-2017
Pros: Hotel was clean and staff was VERY nice.
Cons: No free coffee or breakfast. In-house restaurant is expensive. Easy solution - go somewhere else for food.
10.0
Verified Hotel Guest
Exceptional
10-20-2017
Pros: The check in process was rather fast and smooth. House keeping was great!
Cons: The pool is small so if visiting on the weekend or holiday expect a crowd but not really a problem for us.
10.0
Louis
Exceptional
Family with Teens
10-20-2017
Pros: very clean
Cons: no
10.0
Zakkarah
Exceptional
young couple
10-15-2017
Exceptional
Pros:
Cons:
10.0
Kayleigh
Exceptional
young couple
10-15-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
solo traveller
10-04-2017
Exceptional
Pros:
Cons:
5.4
Sten
Fair
solo traveller
10-03-2017
Passable
Pros: The staff was friendly and helpful.
Cons: The bistro was overpriced, slow and less convenient than regular buffets. They offer breakfast that ends at 11.am and dinner that starts at 5.pm. You are on your own for lunch.
10.0
Kenneth
Exceptional
solo traveller
10-03-2017
Exceptional
Pros:
Cons:
9.6
Emily
Exceptional
family with young children
10-01-2017
Exceptional
Pros: The room was comfortable, the bed was soft, and the check-in staff was friendly and helpful.
Cons: My confirmation stated that breakfast was included and it was not.
7.9
Sheena
Good
young couple
09-11-2017
Good
Pros: Location.
Cons: I didn't like that didn't have free breakfast.
7.5
Lucretia
Good
young couple
08-27-2017
Good
Pros: Staff great
Cons: Not as clean as it should've been and I was very uncomfortable. There was a noise in the wall or outlet in bathroom. Every 15 minutes this loud noise. I had such a headache. No sleep all night
9.2
Mark
Wonderful
family with young children
08-22-2017
Superb
Pros:
Cons:
9.2
Philip
Wonderful
solo traveller
08-17-2017
We had three relatives to...
Pros: It was clean & quiet. My wife & I went to get our breakfast that was included in our room rate. We were told that only one breakfast was included, so we'd have to pay for the second one. When we showed them our receipt, they were very nice about honoriing it. They gave us two free breakfasts each morning.
Cons:
10.0
Ernest
Exceptional
solo traveller
07-21-2017
Nice property and excellent location...
Pros:
Cons:
6.3
Kimberly
Pleasant
family with young children
06-25-2017
Print out your confirmation. Staff...
Pros: Room was fine
Cons: My reservation was mixed up as it didn't reflect that I paid for free breakfast. They denied us until I was able to produce my confirmation email. At that point I'd lost my appetite from arguing about it. The lady at the bistro was very snarky. I will never return. Customer service lacking
5.8
Matt
Okay
family with young children
06-12-2017
Probably won't stay again
Pros: Friendly staff
Cons: Was looking forward to relaxing in the hot tub and it was removed. We have stayed there several times and enjoyed that part of our stay. When I asked the front desk they said it was removed because they couldn't afford to keep it. Very disappointed. Also, when I stayed back in March I accidentally left my cup that was a gift from my daughter for Christmas when I called they said it was there but now they can't find it. Extremely disappointed!!
9.6
William
Exceptional
review category group of friends
06-05-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
05-29-2017
Exceptional
Pros: Property location & cleanliness of property
Cons: N/A
9.2
Barbara
Wonderful
young couple
05-22-2017
Great value!
Pros: It was very close to town and easy to find
Cons: The construction next door, even though it's not the hotels fault. It was just annoying.
7.5
Benny
Good
solo traveller
05-21-2017
Good
Pros:
Cons:
7.9
Joy
Good
solo traveller
05-09-2017
Good
Pros:
Cons:
8.3
David
Very Good
review category group of friends
05-04-2017
Very good
Pros:
Cons:
9.2
Jasmin
Wonderful
solo traveller
04-11-2017
Superb
Pros:
Cons:
10.0
James
Exceptional
young couple
03-13-2017
Marvelous
Pros: Everything
Cons: Nothing
9.6
Karmenl
Exceptional
review category group of friends
03-06-2017
Nice place, nice location, decent...
Pros: Very convenient to a lot of shopping/restaurants/etc. Also very close to the interstate, which is handy. Very friendly staff and hotel in very good condition.
Cons: Area was a little congested traffic-wise, but that's what happens when you're in an area with lots of options so it's not really a major complaint.
9.2
Javier1982
Wonderful
solo traveller
03-06-2017
Ideal location. Restaurant menu limited.
Pros: The location is ideal, rooms are spacious, restaurant at the hotel.
Cons: The restaurant menu is very limited.
8.8
Michael
Excellent
review category group of friends
02-27-2017
Fabulous
Pros:
Cons: Refrigerator was a little loud
7.1
Cindy
Good
family with young children
02-20-2017
Good
Pros: Location was good, just 5 minutes from 12 Oaks Mall and 5 minutes from Suburban Collection Showplace.
Cons: Elevators made a lot of random loud mechanical noises, as though needing repair. TV channels were basic, mostly sports or news only.
10.0
Jamie
Exceptional
review category group of friends
02-17-2017
Exceptional
Pros: The customer service was excellent!! Everyone was wonderful. Thankyou!!
Cons: Nothing!! Everyone was great!! Plan on staying again soon
9.6
Rebekah
Exceptional
review category group of friends
02-17-2017
Great stay
Pros: Breakfast
Cons: Shower products
5.4
Larry
Fair
young couple
01-09-2017
Short stay after getting little...
Pros: Room was nice except for the loud heating fan.
Cons: There was a group of young girls in town for an athletic event. Their parents were downstairs watching hocky and drinking while the girls ran up and down the halls. We called the desk twice after 10 at night to get help but received none. Had a reservation for two nights but left after the first.
6.7
Anonymous
Pleasant
young couple
01-02-2017
Pleasant
Pros:
Cons: Size of room /bathroom needs to be updated
10.0
Carolyn
Exceptional
young couple
12-28-2016
Excellent value, Sam at the...
Pros:
Cons:
10.0
Lois
Exceptional
family with young children
12-19-2016
Exceptional
Pros: Helpful staff,honored request for handicapped room.
Cons: Would appreciate free continental breakfast.
10.0
Michael
Exceptional
family with young children
12-02-2016
Exceptional
Pros:
Cons:
7.5
Greg
Good
young couple
11-09-2016
Great Choice for Our Stay!
Pros: The bed was great and the room was very nice. Wished we could have stayed longer and enjoyed more of what was available.
Cons:
8.8
Javier1982
Excellent
solo traveller
11-04-2016
Good location and nice staff....
Pros: The location is very good for me. The hotel has almost everything you need.
Cons: I miss a good restaurant-bar at the hotel, the one you have is more like a cafeteria.
9.6
James
Exceptional
solo traveller
10-05-2016
Exceptional
Pros:
Cons: There was not any breakfast served without a charge pricing should reflect this
7.5
Lori
Good
family with older children
09-13-2016
Good
Pros:
Cons:
6.3
Anonymous
Pleasant
young couple
08-30-2016
Not bad but far from...
Pros: Great location. Ton of food around.
Cons: Shower would not drain, tv was broke, roon kinda smelled like smoke/musty.
8.8
Javier1982
Excellent
young couple
08-29-2016
Nice and clean hotel with...
Pros: Modern and clean hotel. Good access from various roads.
Cons: It is not pet friendly. Breakfast service is from Starbucks and of course not included.
10.0
Jerri
Exceptional
family with young children
06-16-2016
Exceptional
Pros:
Cons:
7.5
Matt
Good
mature couple
06-12-2016
Good
Pros:
Cons: Room was smoky.
9.2
Anonymous
Wonderful
mature couple
06-03-2016
Superb
Pros: The cleanliness.
Cons: Breakfast. For the cost it wasn't good.
10.0
Deborah
Exceptional
review category group of friends
05-31-2016
Exceptional
Pros: The location was excellent.
Cons: The spa. The jets were not working.
8.8
Lawrence
Excellent
mature couple
05-01-2016
Fabulous
Pros: Excellent staff and facility. Good location.
Cons: I have come to expect complimentary coffee in the lobby. Not the case here.
8.3
Emma
Very Good
solo traveller
04-12-2016
Very good.
Pros: rooms, location, staff
Cons: tv was broken so did not turn on. No offer to discount bill
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