Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Spread out in the spacious lobby of this hotel on cozy couches and throwback-designed chairs. Accommodations feature crisp white bedding and large desks; some rooms include balconies or patios. This property is situated a short drive from a variety of shops and restaurants.
Smoke free premises. 122 units. 4 stories, interior corridors. Accessibility (Call).
I-96 exit 162 (Novi Rd), 0.4 mi s, just e on Grand River Ave, just n on Town Center Dr, then just e. Across from Novi Town Center. 42700 W 11 Mile Rd 48375.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
Eco Certification
Energy Star is a government-backed program helping businesses protect the environment through superior energy efficiency. Green Lodging Michigan recognizes lodging facilities who are leaders in energy conservation, air quality and reduced water consumption and waste.
Pros: The food and wine served in the hotel were excellent,
Cons: Girl at front desk was like a robot no expression, monotone, not impressed!! TV did not work, coffee cup with cigarette butts were found on the very dirty balcony
8.0
Anonymous
Very Good
08-11-2017
Pros: Convenient location to restaurants and shopping.
Cons: When I checked in the staff told me the pool was open til 11. She didn't say that kids had to be out by 10. So I was pretty irritated that by the time we got to the pool and my child got in she was in for about 2 min and kicked out. And no towels!
10.0
Anonymous
Exceptional
08-11-2017
Pros: Hotel was clean and staff was VERY nice.
Cons: No free coffee or breakfast. In-house restaurant is expensive. Easy solution - go somewhere else for food.
8.0
Anonymous
Very Good
08-11-2017
Pros: -the bathroom was VERY clean! -The bedding was also very clean. -Very good cpffee and breakfast. -the black out curtains make for a wonderful sleep. - super friendly staff - comfortable bed and pillows 'Beautiful decoration
Cons: -the breakfast was not a buffet - no bags were left in our garbages -drinking glasses were VERY dirty -the shower was VERY slippery. I almost fell multiple times while shaving. - television is in an awkward position
10.0
Anonymous
Exceptional
08-11-2017
Pros: The hotel staff was so friendly and warm.... every person that saw us said hi and made us feel welcomed. We also really enjoyed the bistro/lounge/sitting area. Also, very nice to have the bistro for dinner if you didn't feel like leaving.
Cons:
6.3
Anonymous
Pleasant
06-25-2017
Print out your confirmation. Staff...
Pros: Room was fine
Cons: My reservation was mixed up as it didn't reflect that I paid for free breakfast. They denied us until I was able to produce my confirmation email. At that point I'd lost my appetite from arguing about it. The lady at the bistro was very snarky. I will never return. Customer service lacking
5.8
Anonymous
Okay
06-12-2017
Probably won't stay again
Pros: Friendly staff
Cons: Was looking forward to relaxing in the hot tub and it was removed. We have stayed there several times and enjoyed that part of our stay. When I asked the front desk they said it was removed because they couldn't afford to keep it. Very disappointed. Also, when I stayed back in March I accidentally left my cup that was a gift from my daughter for Christmas when I called they said it was there but now they can't find it. Extremely disappointed!!
9.2
Anonymous
Wonderful
05-22-2017
Great value!
Pros: It was very close to town and easy to find
Cons: The construction next door, even though it's not the hotels fault. It was just annoying.
10.0
Anonymous
Exceptional
03-13-2017
Marvelous
Pros: Everything
Cons: Nothing
9.6
Anonymous
Exceptional
03-06-2017
Nice place, nice location, decent...
Pros: Very convenient to a lot of shopping/restaurants/etc. Also very close to the interstate, which is handy. Very friendly staff and hotel in very good condition.
Cons: Area was a little congested traffic-wise, but that's what happens when you're in an area with lots of options so it's not really a major complaint.
9.2
Anonymous
Wonderful
03-06-2017
Ideal location. Restaurant menu limited.
Pros: The location is ideal, rooms are spacious, restaurant at the hotel.
Cons: The restaurant menu is very limited.
8.8
Anonymous
Excellent
02-27-2017
Fabulous
Pros:
Cons: Refrigerator was a little loud
7.1
Anonymous
Good
02-20-2017
Good
Pros: Location was good, just 5 minutes from 12 Oaks Mall and 5 minutes from Suburban Collection Showplace.
Cons: Elevators made a lot of random loud mechanical noises, as though needing repair. TV channels were basic, mostly sports or news only.
10.0
Anonymous
Exceptional
02-17-2017
Exceptional
Pros: The customer service was excellent!! Everyone was wonderful. Thankyou!!
Cons: Nothing!! Everyone was great!! Plan on staying again soon
9.6
Anonymous
Exceptional
02-17-2017
Great stay
Pros: Breakfast
Cons: Shower products
5.4
Anonymous
Fair
01-09-2017
Short stay after getting little...
Pros: Room was nice except for the loud heating fan.
Cons: There was a group of young girls in town for an athletic event. Their parents were downstairs watching hocky and drinking while the girls ran up and down the halls. We called the desk twice after 10 at night to get help but received none. Had a reservation for two nights but left after the first.
10.0
Anonymous
Exceptional
12-19-2016
Exceptional
Pros: Helpful staff,honored request for handicapped room.
Cons: Would appreciate free continental breakfast.
7.5
Anonymous
Good
11-09-2016
Great Choice for Our Stay!
Pros: The bed was great and the room was very nice. Wished we could have stayed longer and enjoyed more of what was available.
Cons:
8.8
Anonymous
Excellent
11-04-2016
Good location and nice staff....
Pros: The location is very good for me. The hotel has almost everything you need.
Cons: I miss a good restaurant-bar at the hotel, the one you have is more like a cafeteria.
9.6
Anonymous
Exceptional
10-05-2016
Exceptional
Pros:
Cons: There was not any breakfast served without a charge pricing should reflect this
8.8
Anonymous
Excellent
08-29-2016
Nice and clean hotel with...
Pros: Modern and clean hotel. Good access from various roads.
Cons: It is not pet friendly. Breakfast service is from Starbucks and of course not included.
7.5
Anonymous
Good
06-12-2016
Good
Pros:
Cons: Room was smoky.
10.0
Anonymous
Exceptional
05-31-2016
Exceptional
Pros: The location was excellent.
Cons: The spa. The jets were not working.
8.8
Anonymous
Excellent
05-01-2016
Fabulous
Pros: Excellent staff and facility. Good location.
Cons: I have come to expect complimentary coffee in the lobby. Not the case here.
8.3
Anonymous
Very Good
04-12-2016
Very good.
Pros: rooms, location, staff
Cons: tv was broken so did not turn on. No offer to discount bill
10.0
Anonymous
Exceptional
03-28-2016
Staff and Facilities are excellent
Pros: Excellent staff and very friendly. Facilities very clean. The Bistro was nice.
Cons: I preferred the breakfast as self serve and it was nice to not pay for your breakfast. Not sure if this is the only facility that has the Bistro.
10.0
Anonymous
Exceptional
03-14-2016
A clean, comfortable experience!
Pros: We loved the modern, clean decor and our bed was super comfy. The blackout curtains made sleeping in a little bit easy. Our room had every amenity we could want. I enjoyed a visit to your hot tub and found it very clean and just the right temperature. Everyone was friendly and accommodating. A great experience!
Cons: There was construction going on across the street and we could hear it a little bit but not enough to disturb us.
8.8
Anonymous
Excellent
03-07-2016
Nice, convenient, great staff
Pros: Great location with many options for shopping and restaurants nearby. Quiet area during the weekend. The restaurant and market at the location are convenient with great options. Overall it was clean and the Staff was great. WiFi was good with easy access.
Cons: Room decor was not like the lobby but it was ok. Ventilation could improve since I had allergies as well as other friend that visited us. Once I was back home they went away, then I realized it could have been the hotel.
10.0
Anonymous
Exceptional
02-17-2016
Awesome stay!
Pros: Helpful staff and very nice and clean room! Loved the balcony!!
Cons:
7.1
Anonymous
Good
01-29-2016
Good
Pros:
Cons: Bed was horribly uncomfortable
10.0
Anonymous
Exceptional
01-03-2016
Excellent
Pros: It wa nice and quiet
Cons: N/A
6.3
Anonymous
Pleasant
12-28-2015
site not accurate.
Pros: the hotel was very clean and close to everything.
Cons: when we booked,the site said breakfast included and we asked in the morning the receptionist told us he knew nothing about it and we needed to complain with booking.com
the bed was very uncomfortable.
10.0
Anonymous
Exceptional
12-15-2015
I would stay there again
Pros: Bed was vary comfortable
Cons:
9.2
Anonymous
Wonderful
09-20-2015
Great stay
Pros: Overall, this was a very nice place. Location was great in relation to the conference I was attending as well for proximity to some shopping. I had a colleague staying at another hotel for the same conference and I was very happy I chose your hotel.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Nice property and excellent location...
Pros:
Cons:
9.6
Anonymous
Exceptional
06-05-2017
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
05-21-2017
Good
Pros:
Cons:
7.9
Anonymous
Good
05-09-2017
Good
Pros:
Cons:
8.3
Anonymous
Very Good
05-04-2017
Very good
Pros:
Cons:
9.2
Anonymous
Wonderful
04-11-2017
Superb
Pros:
Cons:
10.0
Anonymous
Exceptional
12-28-2016
Excellent value, Sam at the...
Pros:
Cons:
10.0
Anonymous
Exceptional
12-02-2016
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
09-13-2016
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
06-16-2016
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
10-11-2015
Exceptional
Pros:
Cons:
6.3
Anonymous
Pleasant
08-19-2015
Pleasant
Pros:
Cons:
10.0
Anonymous
Exceptional
05-29-2017
Exceptional
Pros: Property location & cleanliness of property
Cons: N/A
6.7
Anonymous
Pleasant
01-02-2017
Pleasant
Pros:
Cons: Size of room /bathroom needs to be updated
6.3
Anonymous
Pleasant
08-30-2016
Not bad but far from...
Pros: Great location. Ton of food around.
Cons: Shower would not drain, tv was broke, roon kinda smelled like smoke/musty.
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