The comfortable lobby offers a welcoming first impression with several seating areas, a restaurant and a large communal table. Guest rooms offer cherry wood tones and ergonomic desk chairs. There also is a bar here, which is a nice place to grab a cocktail before hitting the sack for the night. Relax by the pool or burn some calories in the fitness center after a long day of meetings or traveling.
Smoke free premises. 165 units. 6 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, area transportation-within 3 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 39 guests
Showing reviews 1 - 5 of 28
10.0
Eugene
Exceptional
solo traveller
07-21-2016
Pros: Easy to sisters house
Cons: Bad roads
10.0
Jenn
Exceptional
review category group of friends
06-07-2016
Pros: The location of the hotel was excellent. The staff was outstanding and polite.
Cons: The hot water in the room was not really all that hot but it was sufficient.
9.6
Thomas
Exceptional
solo traveller
05-26-2016
Pros: Clean, excellent staff, good service at dinner time - restaurant
Cons:
7.1
Anonymous
Good
solo traveller
05-18-2016
Pros: I liked the cleanliness. I thought that the staff at the front desk was very nice.
Cons: The location coming from 94 was not good. I found that some of the staff away from the front desk either didn't have any information or were reluctant to furnish it.
3.0
Verified Hotel Guest
Poor
Traveling as Couple
05-12-2016
Pros: Location was great, the receptionist, was awesome and very helpful.
Cons: Lobby was under construction, no continental breakfast, bed was very uncomfortable for being a supposed off brand sleep number mattress. Checked out early and went to another hotel.
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
04-28-2016
Pros: Friendly Staff
Cons: Location
5.0
Cheryl
Fair
Family with Young Children
04-05-2016
Pros: Location, lobby area is stunning and the staff were wonderful, friendly, knowledgeable and very caring. Customer service was excellent.
Cons: No.
7.0
Verified Hotel Guest
Good
Family with Young Children
04-05-2016
Pros: distance to DTW airport
Cons:
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
03-04-2016
Pros: Location
Cons:
7.0
Verified Hotel Guest
Good
Traveling as Couple
03-02-2016
Pros: Proximity to the airport, clean and staff were eager to help. Our airport shuttle driver was warm and helpful.
Cons: Mixed messages on parking. Called before I booked. They told me they were not responsible for theft or loss during our travel but we could park there. When we arrived we were told we could get a coupon to the park and ride. We were frustrated.
10.0
Maureen
Exceptional
review category group of friends
03-01-2016
Pros: Beds were comfortable.
Cons:
5.0
Verified Hotel Guest
Fair
Traveling as Couple
02-23-2016
Pros: The king size bed was nice but it didn't adjust very well. The staff was very courteous, in fact I have extreme food allergies and they went out of their way to accommodate me.
Cons: There was food on the floor by the bed when we checked it but I was taken care of right away when I called. There is nothing to do near the hotel. We had a small fire the morning we left but the alarm was soft and no flashing lights on our floor.
5.4
Douglas
Fair
solo traveller
11-13-2015
Pros:
Cons: Toilet was dirty and the was left over food in the mini frid
Cons: free wifi was a bit slow, had to pay if you wanted faster speeds
2.9
Qingshun
Poor
mature couple
09-25-2015
Pros:
Cons: I found hairs in the drinking water, and the staff didn't do anything about the water in the bottle.
8.8
Jennifer
Excellent
review category group of friends
09-24-2015
Pros: Lori at front desk was fantastic!
Cons: No free breakfast offered.
10.0
Tami
Exceptional
09-19-2015
Pros: The Best stay ever...clean courteous and even though we are close to the airport very quiet Love it
Cons: Nothing
9.2
Roger
Wonderful
review category group of friends
09-01-2015
Pros: Spacious, comfy bed, nice staff
Cons: The room was a little drab and dreary
9.6
Danelle
Exceptional
family with young children
08-24-2015
Pros:
Cons: Pool closed at 10:00 and we didn't get there until 9:30. Kids wanted to swim.
4.2
Anonymous
Disappointing
review category group of friends
07-28-2015
Pros: The staff at the front desk was friendly.
Cons: The bed sagged heavily and the room was not very clean. The property was not kept up very well either. I paid the same amount for a room in Grand Blanc Michigan (not Hilton) and it was so much nicer and cleaner. There was a communication gap in their hotel shuttle also.
9.2
Robert
Wonderful
solo traveller
07-16-2015
Pros: Very friendly and helpful staff. Gave me an early check-in. Big clean rooms and very comfortable.
Cons: Wifi is a bit slow.
10.0
Anonymous
Exceptional
young couple
03-28-2015
Pros: No noisy neighbors, friendly staff.
Cons:
5.4
Anne
Fair
solo traveller
02-03-2015
Pros: The rooms were very comfortable. Nothing grand, but comfortable and clean.
Cons: I was caught in a severe winter storm while traveling through Detroit airport and booked this hotel online. After traveling with multiple reroutings, lost baggage, etc I arrived at the hotel. Prior to arriving i asked if room service was available and told yes, until 10pm. I felt no need to pick up food at the airport as I planned on food service. Arriving at hotel, the front desk told me the same thing. I called for room service at 9pm just after arriving and was told very unkindly, "we are too busy and are not taking any more orders tonight because the computer is full." I asked if they could write it on a piece of paper and I didn't care what time I got it. They said "call back in 10 minutes." I called back in 10 minutes and they said no they couldnt help me. The airport had cancelled all flights due to a blizzard so going out for food was not an option. I thought it was incredibly poor service, especailly since they had told me it would be available and I had no other options for food for that night. Would not stay there again.
7.5
Lorne
Good
mature couple
01-20-2015
Pros: Staff was outstanding. Location was ok but not to much around hotel
Cons:
9.6
John
Exceptional
solo traveller
01-04-2015
Pros: Bedding and location.
Cons: Broken shower head not like a Hilton Hotel to have.
9.6
Robert
Exceptional
solo traveller
12-11-2014
Pros: Friedly staff that can't do enough for you. Good location and nice breakfast.
Cons: Nothing to dislike at all.
10.0
Scott
Exceptional
solo traveller
11-12-2014
Pros:
Cons: Some well place trash cans at the elevators or other paths the guests take would be welcome. I could not find anything to toss my trash into after leaving the room except a small can in the restaurant.
5.4
Ditcher
Fair
review category group of friends
10-27-2014
Pros: location
Cons: bathroom was still dirty - toilet wasn't flushed and didn't seem to flush properly. Didn't have standard linens (no wash clothes)
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