This Asian-inspired hotel features a large serenity pool and a bamboo forest in the lobby. Luxuriously appointed guest rooms have double-paned windows that drown out sounds of the adjacent airport. The lobby boasts high ceilings, dark wood tones and accents, a lounge and impressive water features. The lobby is the ideal place to relax after a long day of meetings or traveling. If exercise is part of your daily regimen then head to the fitness center to utilize the state-of-the-art equipment. The guest rooms are attractively appointed with dark wood furnishings, upscale bedding packages and calming soft goods.
Smoke free premises. 404 units. 11 stories, interior corridors. Accessibility (Call).
Cons: room wasn't as described, I booked a larger room, they told me they gave me a delux room but still wasn't square footage promised
9.6
Lesley
Exceptional
solo traveller
09-21-2016
Pros: Comfy bed, quiet and helpful in an emergency.
Cons:
10.0
Merlin
Exceptional
young couple
09-19-2016
Pros: Location
Cons:
10.0
Richmond47
Exceptional
mature couple
08-22-2016
Pros: You're kidding, right? A 4 star hotel on airport property? It's why I booked, but far better than I expected. Very convenient, yes, but lots of thick fluffy towels; bamboo forest; hot tub and pool; gourmet dinner at Reflections with Miles, a great waiter; friendly, helpful front desk folks.
Cons: Nada. All wonderful!
8.0
Gary
Very Good
Traveling as Couple
08-10-2016
Pros:
Cons: Could care less that we are gold status. " you get what you pay for "
7.0
Brian
Good
08-09-2016
Pros: The room was very nice and clean.
Cons: Parking wasn't available and required you to park (at your own cost) in the long term parking of the hotel. We were told we would not be validated for free parking.
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
08-09-2016
Pros: very friendly check in
Cons:
10.0
Linda
Exceptional
family with older children
08-09-2016
Pros: Everybody at the hotel were very nice and treated us very well. Comfortable Hotel Thank You
Cons:
10.0
Suzette
Exceptional
family with older children
08-04-2016
Pros: Was very clean.
Cons:
10.0
Lucinda
Exceptional
mature couple
08-03-2016
Pros: We were traveling through Detroit on vacation; having to take connecting flights from there. It was so convenient to stay right there at the airport.
Cons:
8.8
Paul
Excellent
solo traveller
08-03-2016
Pros: location in the middle of the terminal. The pool with a view on the tarmac and seeing the planes go by while in the Jacuzzi.
Cons: I prefer a breakfast buffet over a la carte. Especially if you want to kill some time reading a book and news paper it is nice to be able to have a coffee, get something small, go again, etc.
6.3
Trishia
Pleasant
mature couple
07-26-2016
Pros: The room was so cold set to 63...we checked in at 1:30am...stayed at airport to see the planes in the morning...our room faced the front parking garage lot...after I called 3 days before...thanks
Cons: Front desk staff rude
5.8
Hm_sydney
Okay
solo traveller
07-26-2016
Pros: stayed as I was stuck at this airport as my flight was cancelled. It did the job.
Cons:
10.0
Craig
Exceptional
family with older children
07-12-2016
Pros: Location for early morning flight
Cons: Cost of car parking
5.8
Renaud
Okay
solo traveller
07-12-2016
Pros: great location, inside the airport
Cons: - very expensive hotel (they take advantage of their location)
- payable internet connection ($10.5 / 24h)
- no breakfast included in the high room rate
- no flexibility about check out time
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
07-07-2016
Pros: Being at the airport, in a very nice hotel made the trip easy and pleasant.
Cons:
5.0
Roberta
Fair
Solo Traveler
07-03-2016
Pros: Condition of hotel room was poor. Room had a broken hair dryer and 2 half bottles of preused lotion. To staff's credit- things were rectified within 15 minutes. The point was - seriously thiss is a Westin!!!
Cons:
10.0
Alison
Exceptional
solo traveller
06-28-2016
Pros: It is incredibly comforting after long international flights to find this hotel, right inside the airport. It is very peaceful and quiet, which is amazing, since there are airplanes landing and taking off so close by. Very friendly staff, impeccably clean room, good food. I will stay here again for sure.
Cons:
6.7
Lost
Pleasant
mature couple
06-12-2016
Pros:
Cons: Impossible to know where to go. Too much stumbling around.
9.0
Peter
Wonderful
Business Traveler
06-09-2016
Pros: great and convenient
Cons: bar is pricey
10.0
Yvonne
Exceptional
05-31-2016
Pros: It was nice staying so close to the airport.
Cons: There was only one restaurant to eat at. In order to go into the terminal it took over 45 minutes to get a pass from the front desk to go and eat at the terminal.
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
05-29-2016
Pros: It was located very convenient, since we arrived at the airport late. The room was specious and clean. Food was great. We were very satisfied with everything.
Cons:
10.0
David
Exceptional
Traveling as Couple
05-27-2016
Pros: The location..easy checkin...perfect for early morning traveling
Cons: Nothing I can think of
9.0
Verified Hotel Guest
Wonderful
Business Traveler
05-26-2016
Pros: Very convenient for a 6:35am flight. They offer 24 hour shuttle service to both terminals.
Cons: Parking is expensive because you have to use the airport parking.
10.0
Donald
Exceptional
Business Traveler
05-22-2016
Pros: Very quiet and friendly staff. The room was very clean and comfortable. Definitely a 3 1/2 to 4 star
Cons: The breakfast was more expensive than mt dinner
8.8
Regina
Excellent
solo traveller
05-16-2016
Pros:
Cons: stuck at the airport because of weather - feel you have taken advantage of the situation with the price.
6.3
Emily
Pleasant
solo traveller
05-15-2016
Pros: The bed was very comfortable and the room was dark and quiet.
Cons: I came in on an international flight thinking I would not have to take a shuttle because hotel would be right in the airport. I guess it is on the domestic side, because I had to take a shuttle to the hotel and had to walk quite a distance to get to the check-in desk. There was an extra fee for wifi in the rooms, which I found to be profoundly disappointing, given the amount I had to pay for the room. The room dos not come with breakfast either, so that was another extra fee.
10.0
John
Exceptional
Traveling as Couple
05-13-2016
Pros: Quiet room in excellent condition. Staff very accommodating
Cons:
8.3
Travelgeek
Very Good
mature couple
05-05-2016
Pros: The friendliness and support of the people at reception.
The proximity to check-in and the wheel-chair assistance.
Cons: The meals are too expensive relativ to it's quality. The waiting for the meal was also much longer than expected although we did not order anything which needed extraordinary preparation. Online check-in in the business center is rather cumbersome and not explained correctly. If you check-in using the window designated for receiving a boarding pass you can't print it. One actually has to log into the hotels homepage and then printing is possible.
9.2
Cristal
Wonderful
young couple
04-28-2016
Pros: The beds were the most comfortable beds I ever slept on and the comforter was amazing. I had my best sleep in months while staying at the Westin.
Cons: I wish the late night room service menu was a little larger. I really wanted a burger but it was not available.
9.6
Richard
Exceptional
solo traveller
04-26-2016
Pros: Great airport hotel with nice staff, even though I arrived on the wrong date, they managed to accommodate me.
Cons:
10.0
Tris
Exceptional
family with older children
04-17-2016
Pros: Everything about this hotel was great.
Cons:
10.0
Jessica
Exceptional
family with young children
04-13-2016
Pros: Everything very clean hotel an nice front desk staff
Cons: No complaints
9.0
Douglas
Wonderful
Traveling as Couple
03-19-2016
Pros:
Cons: Pool area could be upgraded somewhat. Is a little tacky.
9.2
Matthew
Wonderful
solo traveller
03-17-2016
Pros: Excellent staff. Only $5 to hire quality fitness gear (shoes, shirt, shorts, socks). Imaginative health menu. Amazingly good massage chair in executive lounge.
Cons: Minor details: the bedside clock had not been adjusted for daylight saving hours, which would have been very confusing if I'd arrived late from an international flight. The bedside phone wouldn't connect to service express (but fortunately the desk phone did).
10.0
Kylie
Exceptional
mature couple
03-12-2016
Pros: The staff were absolutely superb, the rooms were lovely and the facilities were equivalent to what I have found in 5* hotels. Alana who served breakfast was a fantastic example of staff who take a pride in their work and take the time to talk to guests.
Cons: Not getting to stay longer!
8.0
Robert
Very Good
Solo Traveler
03-08-2016
Pros: Location, location, location.
Cons: No.
10.0
Theodore
Exceptional
Solo Traveler
03-07-2016
Pros: Nice and clean. Very nice for using the airport.
Cons: I did not like the parking charges as I found them to be excessive. Also, the wifi charges were deceptive. I thought the wifi was free with the nightly rate and I ended up getting charged for it.
7.9
Martin
Good
solo traveller
03-03-2016
Pros: Superb location
Private security access to delta terminal
Cons: long wait for dinner table
Poor gym
10.0
Karen
Exceptional
review category group of friends
02-29-2016
Pros: Convenient, good food, helpful staff
Cons:
9.0
Roger
Wonderful
Traveling as Couple
02-26-2016
Pros: It is an oasis at Detroit Metro Airport. Once inside, grand lobby creates sense of space. Good food and craft beer without the hassle of traveling off property.
Cons: Slight drawback is location within metro complex. If flying Delta, very cool, check bag and go through security directly from lobby. If on another carrier, need to catch shuttle for 10-15 minute ride over to north terminal
8.8
Alan
Excellent
mature couple
02-23-2016
Pros: Reflections was a great place to eat.
Cons: Location was not clearly represented. The hotel is in the Mcnanera terminal and our flight was out of the North terminal. So, I still had to take a shuttle to get to the gate.
9.6
Matthew
Exceptional
solo traveller
02-23-2016
Pros: Prompt and friendly room service. Excellent healthy breakfast menu.
Cons: Carpeting the long access hall all the way from the terminal makes it hard to drag heavy luggage.
My key failed to open my room as the key reader battery had failed (!!!), though the staff quickly and courteously found me a new room.
10.0
Jill
Exceptional
Business Traveler
02-12-2016
Pros: Location is perfect, friendly staff, they even gave me SOG points
Cons:
9.2
Jim
Wonderful
mature couple
02-07-2016
Pros:
Cons: Ten dollar beer price.
9.5
Jacqueline
Exceptional
mature couple
02-03-2016
Pros: Upgraded to the Exuecutive Club. Enjoyed the hors d'oeuvres during happy hour and the continental breakfast in the club room.
Cons: Bloody Mary's in the executive club was very bad.
10.0
Douglas
Exceptional
Business Traveler
01-28-2016
Pros: Proximity to security is amazing.
Cons: They were only at 60% occupancy and Delta could not get me a room. It seems odd that at 9 PM at night they would not put displace passengers here. The food and bar revenue would likely make up the difference.
9.0
Laura
Wonderful
Family with Young Children
01-27-2016
Pros: easy to get to airport
Cons:
7.9
Jeong
Good
family with young children
01-22-2016
Pros: everybody was kind.
Cons:
10.0
Gloria
Exceptional
mature couple
01-20-2016
Pros: Check in was very pleasant our rooms were ready and tidy and neat the club floor is very nice and the attendant was very nice
Cons: The club level food could be out a little longer
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