This property sits close to downtown restaurants, shops and Lake Michigan beaches. Comfortable guest rooms feature over 100 TV channels, lightning-fast internet and triple-sheeted beds.
Smoke free premises. 52 units. 2 stories (no elevator), interior corridors. Accessibility (Call).
Pros: The hotel was in a quiet area with plenty of parking. We really enjoyed the visit. The room was very nice and clean. The bed slept like home, very comfortable.
Cons: We are 70 and were given room on 2nd floor. No elevator made it difficult to get suitcase up stairs.
10.0
Donald
Exceptional
solo traveller
09-22-2016
Pros: Excellent breakfast! Courteous and informed staff!
Cons: No complaints
3.8
Sandra
Poor
young couple
09-19-2016
Pros: Location is good
Cons: The room had a bothersome smell and felt very humid even do the outside weather was in the 70's
Need to replace the mattres
Need to clean and vacuum the entrance and stairs better
8.8
Jerry
Excellent
mature couple
09-18-2016
Pros: Felt very comfortable and safe
Cons: Rear door didn't work with room key
7.1
Debra
Good
mature couple
09-17-2016
Pros: Very close to Saugatauk-staff is very nice-free breakfast is good!
Cons: Very basic hotel
9.6
Linda
Exceptional
young couple
09-16-2016
Pros: This place was so very comfortable and very clean!! Everyone was friendly..it was quiet and peaceful. Will consider this again when we come up that way for a get away..
Cons: I do not like the fact that should an emergency arrived and we would have had to cancel for some reason due to health, especially since we are over 65, that we would lose the entire amount of money we would have paid if we had stayed...That is the ONLY reason we would possibly consider NOT doing it again, especially at our age, when you never know what could happen suddenly..
5.0
Patricia
Fair
mature couple
09-15-2016
Pros: the room got cleaned each day
Cons: the pool was dirty and cold. the breakfast was poor, the hot tub was soapy foamy.
8.3
E
Very Good
mature couple
09-15-2016
Pros: Staff was very pleasant and helpful
Cons: No desk
10.0
Dritan
Exceptional
family with young children
09-15-2016
Pros: The room was cleaned every day.
Cons:
10.0
Shirley
Exceptional
review category group of friends
09-08-2016
Pros: It went beyond the usual hotel breakfast. I was happy to see the hard boiled eggs because I cannot eat wheat.
Cons: In the future I would like to see more wheat-free food.
9.2
Loren
Wonderful
young couple
09-01-2016
Pros:
Cons: No elevator
2.9
Dawn
Poor
young couple
09-01-2016
Pros: They had a nice continental breakfast!!
Cons: They jacuzzi tub was so dirty and gross we were only in it for 10 minutes and had to get out because it was discusting!!!! It was so so dirty hair all over we didn't notice it until we got in it. So then they moved us to a different room and it was the same thing dirty tub hair in it so I will not be staying there again I think they need to teach the staff how to clean a lot better than what they are (not) doing!!!! I think we should of gotten part of the money back but they didn't see it that way I guess!
7.5
Andrew
Good
mature couple
08-29-2016
Pros: Conveniene,staff courtesy,cleanlinesa
Cons: A handicapped bathroom would have been helpdul
7.1
Andreas
Good
family with older children
08-26-2016
Pros: Decent breakfast variety for a motel, comfy beds
Cons: small breakfast room, no elevator
10.0
Jennie
Exceptional
review category group of friends
08-26-2016
Pros: Bed was great and the pillows are fluffy. Windows open for fresh air, was very nice.
Cons: Couldn't find the elevator, we used the stairs.
4.6
Walter
Disappointing
mature couple
08-25-2016
Pros:
Cons: get rid of the guy at the front desk,not Peter.
6.0
Rhonda
Pleasant
review category group of friends
08-24-2016
Pros:
Cons: No elevator....lugging all our stuff up.
5.0
Wai
Fair
mature couple
08-18-2016
Pros: just ok
Cons: no coffee machine
price is high
7.5
Dennis
Good
review category group of friends
08-07-2016
Pros:
Cons: Lack of elevator.
10.0
Patricia
Exceptional
mature couple
07-27-2016
Pros: The staff were so very friendly, helpful and readily available! Excellent service! Breakfast very good and server very gracious! Very clean, comfortable beds, nice room! Thank u
Cons: There was nothing we did not like
8.8
Joyce
Excellent
review category group of friends
07-26-2016
Pros: The manager was so nice. He asked us several times if everything was all right with our stay and if we needed anything. I think some others working there were part of his family. They were also wonderful. The hotel wasn't as posh as some places I've stayed at equal or even lesser prices in other locales, but it was clean and well-kept. The breakfast was much more than one can typically expect - in addition to cereal there was fresh and hot scrambled eggs, sausage gravy, bacon, and biscuits; fresh fruit and juice, and 3 carafes of fresh coffee. The hotel is located on "the strip" of Blue Star Highway which goes through Douglas and Saugatuck, so it's easy to find. It's on a quiet corner with a cemetery across the highway and a police station across the side street.
Cons: Looked a little like they had tried to update without spending much money (for example the bathroom looked like someone had painted over old wallpaper). The pricing was 2-3 times as high as a comparable hotel further inland, but we stayed during peak season near Lake. Michigan and this was the going rate.
10.0
Connie
Exceptional
family with young children
07-21-2016
Pros: Great pool and comfy room and excellent breakfast! 9 minutes to Oval Beach!
Cons:
10.0
Charles
Exceptional
mature couple
07-18-2016
Pros: Friendly staff, nice breakfast
Cons: Nothing
10.0
Joanne
Exceptional
mature couple
07-05-2016
Pros: Very comfortable room. Great breakfast in the mornings. The staff in the breakfast area was very helpful. Clean through out.
Cons: No complaints - everyone was friendly and helpful
5.4
Roger
Fair
mature couple
06-29-2016
Pros:
Cons: Fairly drab hotel. Breakfast like a bad fast food outlet with greasy bacon and slabs of pre-prepared scrambled eggs. Too far from the waterfront, shops and restaurants. We should have stayed in one of many lovely waterfront area B and Bs for the same cost.
7.1
Javone
Good
young couple
06-29-2016
Pros: Very clean, nice staff.
Cons: WI fi kept going in and out. The price was a lil steep.
9.6
Suzann
Exceptional
review category group of friends
06-11-2016
Pros: Traveled with my mom, sister and daughter for an over night stay. Room was very clean. Beds were comfy. Staff was friendly and helpful. Would definately stay at this location again!
Cons: No complaints
7.1
Paul
Good
family with older children
06-04-2016
Pros: Ok accommodations . Everything was clean . Nothing extraordinary.
Cons: Everything was fine. The price was a little high for the caliber of hotel .
7.1
Lorna
Good
review category group of friends
05-25-2016
Pros: Friendly staff and acceptable as cleanliness goes.
Cons: No elevator, kind of worn hotel.
2.9
Sherry
Poor
mature couple
05-24-2016
Pros:
Cons: No elevator. Took over 20 minutes for anyone to come to the desk to check us in. The phone said dial 104 but it just rang busy. The phone in the room did not work and our cell phones were dead. Horribly filthy!
5.0
Anthony
Fair
solo traveller
05-17-2016
Pros: location close to Saugatuk village
Cons: Noisy guests on Sat night/Sunday morning
9.6
Susan
Exceptional
solo traveller
05-03-2016
Pros: The pillows were quite comfortable. I fell asleep quite easily.
Cons: The side door was not locked. Also the road that the hotel is on is very dark at night. I could not see any lines in the road.
9.2
Susan
Wonderful
solo traveller
05-03-2016
Pros: Housekeepers very pleasant and accomodating
Cons: Breakfast.
7.5
Earl
Good
mature couple
05-02-2016
Pros: Breakfast was very nice
Loved having a refrigerator
Staff very nice and friendly
Cons: The beds were worn out. Need some conformable chairs to relax in
Our second day beds were not made up nice just thrown up and call it good
Didn't leave more Toilet paper, kleenex, cups or soap
When I first walked into lobby and wanted to turn around and leave.
Lobby wasn't very welcoming The whether was dark and rainy ( need to turn lights on and the fireplace. Make it feel welcoming) When I first walked into lobby and wanted to turn around and leave.
7.1
Woodenshoe
Good
review category group of friends
04-24-2016
Pros: everyting
Cons: staff was not friendly
10.0
Susan
Exceptional
family with young children
04-09-2016
Pros:
Cons: Towels were ruff.Never had towels like that before . Could have used fabric softener!
9.2
Kristen
Wonderful
family with older children
02-23-2016
Pros: Very friendly staff.
Cons:
10.0
Sara
Exceptional
young couple
02-01-2016
Pros: The staff was awesome!!! Very friendly and accommodating
Cons:
6.3
Walter
Pleasant
solo traveller
01-26-2016
Pros: clean
Cons: sheets toilet paper klenex towels like using sandpaper
8.3
The
Very Good
family with young children
01-04-2016
Pros: Staff was great! Rooms were clean. Hot tub was nice and worm. Our family had a nice time and will be back.
Cons:
7.9
David
Good
mature couple
12-01-2015
Pros: Front desk guys were friendly.
Cons: The HVAC unit was brutal. No in between for room 210. Either too hot or too cool. Adjustments didn't work right. Fan on low, heat on low = too hot. Fan on low, cool on low = too cool. Temp was in the 30s outside. so we had to have heat at night. Woke up sweating.
9.6
Anonymous
Exceptional
family with young children
10-28-2015
Pros: They actual charged us less than the amount on booking.com and that was a pleasant surprise.
Room was clean and I had no real complaints and the breakfast was very impressive. Daughter used the pool and was very happy and room was quiet and I would book again. We had room on second floor almost above the office area.
Cons: nothing I can think of as it was actually more than I had expected based upon the cost and the reviews.
Wifi was almost non-existent.
3.3
Patrick
Poor
mature couple
10-26-2015
Pros:
Cons: Hot tub was not hot and was dirty, very poor lighting in the pool area, there were mold spores in our room, the toilet was very loose, felt like it could have fallen over, everytime the refrigerator turned on it was loud and vibrated.
9.2
Karen
Wonderful
review category group of friends
09-28-2015
Pros: location was perfect
Cons:
10.0
Graig
Exceptional
review category group of friends
09-23-2015
Pros: Location,staff,breakfast
Cons:
7.1
Anonymous
Good
mature couple
09-23-2015
Pros: the room was nice a few cobwebs in the corners but couldn't find any spiders. The staff was helpful and friendly
Cons: I thought the breakfast was a little overrated.
4.6
Un
Disappointing
mature couple
08-25-2015
Pros:
Cons: Upon arriving it was raining. The entry is covered but is a little ways from the overhang to the entry to the business. Water was running on us as we entered. They need gutters on the door overhang. The floor tiles in the entryway are cracked and the entryway looked dirty. We asked to see our room before we checked in. There was blood or makeup on the bathroom wall switch. I asked for a different room. While walking down the hallway to look at the rooms the trim on the wainscoting the entire length was damaged and very poorly installed. We were given another room. The bottom of the shower is dirty and needs a deep cleaning. The lock on the bathroom door doesn't work. The toilet had a ring around it where the water level normally is. I take this to mean they are not cleaning the toilets often. They did not keep the breakfast trays filled and it seemed they didn't want to refill them as the lady looked at it several times and did nothing. I had to ask to have some more food brought out. The salt and pepper shakers were nasty and rusty. We were given a discount on our room which helped as the rooms are way over priced for what you get and how dirty I felt the place was. I would not stay there again.
5.4
Mary
Fair
mature couple
08-07-2015
Pros: Convenient
Cons: I booked this room on July 19th- we get there and they tell us we have no reservations. We did get a room but not the one I booked. When we were leaving are key cards were disactivated at 8am- checkout is 11am.
7.1
Anonymous
Good
family with older children
07-29-2015
Pros: Location
Cons: Cleanliness of bathroom was not great. Breakfast area was very cramped.
6.7
David
Pleasant
mature couple
07-28-2015
Pros:
Cons: Staff asked us any check in if weird a second floor room, but neglected to tell us there was no elevator
Smelled like an older motel
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