This property is located close to downtown restaurants, shops and Lake Michigan beaches. Comfortable guest rooms feature over 100 TV channels, lightning-fast internet and triple-sheet beds.
Smoke free premises. 52 units. 2 stories (no elevator), interior corridors. Accessibility (Call).
Pros: Super friendly staff room was nice and clean and spacious. Great location.
Cons:
5.8
John
Okay
young couple
04-06-2018
Fair accommodation.
Pros:
Cons: View from room was roof of pool building. They were not busy. Could of given us a better view. Breakfast was mediocre. Recently stayed at Beat Western Holland and was much nicer. Goody bag on arrival. Popcorn machine. Free fruit at desk. Breakfast was better.
10.0
Emily
Exceptional
young couple
04-03-2018
Exceptional
Pros:
Cons:
7.1
Anonymous
Good
young couple
04-03-2018
good...would book this hotel again
Pros: Pool and hot tub. It was nice that the hotel actually supplied a hot breakfast of bacon and eggs. This was a pleasant surprise
Cons:
9.6
Carmen
Exceptional
young couple
04-01-2018
Iris
Pros: Pleasant, polite staff, and quiet environment
Cons: Bed was too hard and uncomfortable
8.8
Annie
Excellent
young couple
04-01-2018
Fabulous
Pros:
Cons:
9.2
Captain-chunk
Wonderful
family with young children
03-19-2018
The best hotel in Saugatuck!
Pros: The room is very clean, have good location, and staffs are friendly.
Cons: None
7.9
Rebecca
Good
young couple
03-13-2018
Overall not bad. I would...
Pros: It was nice and quiet. There weren't a lot of other people. The staff seemed nice. Bed was very comfortable.
Cons: It seemed like there was a lot of chlorine in the pool/hot tub. The pool was way too cold and hot tub was warm. The staff seemed nice, but almost creepy.
7.5
Brian
Good
young couple
03-11-2018
Good
Pros:
Cons:
7.5
John
Good
young couple
03-09-2018
Our stay was very comfortable.
Pros: good breakfast
Cons:
8.8
Ivars
Excellent
review category group of friends
03-06-2018
Fabulous
Pros: Great value for your money . Had a breakfast and all the cable tv Chanel’s.
Cons: Ice machine was broken on second floor. Pool was too cold and hot tub wasn’t hot enough. It was a little dated. Water pressure in Shower wasn’t very strong.
9.2
Dale
Wonderful
young couple
03-02-2018
Clean, comfortable, and relaxing!
Pros: Friendly staff. Very helpful and prompt.
Cons:
10.0
Grace
Exceptional
family with young children
02-21-2018
Exceptional
Pros:
Cons:
7.1
Allen
Good
young couple
02-16-2018
Good
Pros: Convenient; friendly staff.
Cons: Side doors couldn't be unlocked. Heater was hard to regulate.
7.5
Anonymous
Good
young couple
02-14-2018
Good
Pros:
Cons:
9.2
Andrea
Wonderful
review category group of friends
01-28-2018
Great deal!
Pros: Very friendly staff! They went out of their way to make sure we had everything that we needed. Breakfast was included. We attended an event at the Felt Mansion- only a coupke if minutes away! Great price/deal. Would definitely stay here again!
Cons:
10.0
Sonya
Exceptional
review category group of friends
01-02-2018
Exceptional
Pros: Man at front desk was the nicest person i have ever delt with at a hotel
Cons:
7.5
David
Good
young couple
12-31-2017
Good
Pros:
Cons:
7.5
Anonymous
Good
young couple
12-18-2017
Good
Pros: The room was clean and bathrooms were clean and the bed was very comfortable. Also, we enjoyed the quietness during our stay.
Cons: No one was behind the counter when we checked in. Also the "breakfast" could have been better.
8.3
Tracey
Very Good
review category group of friends
12-15-2017
Very good
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
12-07-2017
Exceptional
Pros:
Cons:
10.0
Marian
Exceptional
young couple
12-04-2017
I will stay there again.
Pros: Food was great, my husband kept talking up the bacon.
Cons:
7.5
Anonymous
Good
mature couple
11-28-2017
Good
Pros:
Cons:
10.0
Cinda
Exceptional
family with young children
11-25-2017
Exceptional
Pros: Very welcoming, quiet and excellent breakfast. Our family fully enjoyed pool and hot tub.
Cons:
5.0
Kenn
Fair
young couple
11-20-2017
I believe they should just...
Pros: Clean
Cons: Two story motel no elevator, breakfast started at 9am and they started taking it down at 9:30 it was almost like they were rationing the food they would put out three slices of bread and three strips of bacon there was no milk for cereal. The orange juice is heavily watered down. They took the batter for waffles away at 9:30 and then started cleaning everything else up. The first day the room was closed and lights were out well before 10 AM. If breakfast starts as late as 9 AM it should be up and full for more than a half an hour. Where you thought it was ridiculous. There was never anyone behind the front desk. Someone sat in a closed room next to the front desk and pulled the curtains back and wants to come and go but there were never at the front desk. Our door key wouldn’t work the exterior door on the far end of the building so we had to come and go through the front even though our room was on the second floor all the way on the other end of the building. The hot tub was lukewarm and the pool was ice cold. It is a nice building and it is clean but that’s all I will give it. We will choose not to stay at the best Western in Saugatuck again rather we will go to the AmericInn in Douglas as we have in the past.
10.0
Elizabeth
Exceptional
family with young children
11-19-2017
Exceptional
Pros: Very clean, friendly and the hotel staff was excellent ! Also , we stayed two nights here and there was barley anyone in the pool area so that was cool . Quite and very nice location as well ! 10/10 would recommend staying here .
Cons:
7.5
Anonymous
Good
young couple
11-14-2017
Good
Pros:
Cons:
10.0
David
Exceptional
solo traveller
11-05-2017
Exceptional
Pros:
Cons:
8.3
Keith
Very Good
young couple
11-05-2017
Very good
Pros:
Cons:
10.0
Joyce
Exceptional
review category group of friends
11-01-2017
Would stay again. Nice and...
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
10-30-2017
Exceptional
Pros:
Cons:
5.0
Anonymous
Fair
mature couple
10-29-2017
Passable
Pros:
Cons:
4.2
Rhonda
Disappointing
review category group of friends
10-24-2017
Not impressed with the facility...
Pros: The continental breakfast was not appetizing looking so ate nothing. The coffee was just ok. Friends room had blood on the sheets and changed them herself. Not vacuumed well. Dirt under bedding close to bed frame. Not impressed and would not stay here again or recommend
Cons: All of the above
8.8
Ryan
Excellent
young couple
10-23-2017
Just what we needed.
Pros: Clean, comfortable room and bathroom.
Cons: The mattress was a little hard. Still comfortable though.
7.9
John
Good
young couple
10-23-2017
Reasonable choice for a hotel...
Pros: Quiet area. Good sized, clean room.
Cons: Bed a bit too firm for my liking.
10.0
Beverly
Exceptional
review category group of friends
10-23-2017
Relaxing
Pros: Breakfast was great , comfortable bed , good bath and shower
Cons:
8.3
Anonymous
Very Good
young couple
10-23-2017
Better than expected.
Pros:
Cons: towels could have been softer but not a big deal.
8.3
Pamela
Very Good
young couple
10-19-2017
Very good
Pros: Located conveniently, nice pool
Cons: Key access troublesome at entrances
7.5
Robert
Good
solo traveller
10-19-2017
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
10-16-2017
We were only there overnight...
Pros:
Cons: There is not an elevator, so if you have trouble climbing stairs and carrying your suitcase, could be a problem.
3.8
Eileen
Poor
young couple
10-15-2017
Poor
Pros:
Cons:
10.0
Roger
Exceptional
family with young children
10-15-2017
Exceptional
Pros:
Cons:
10.0
James
Exceptional
young couple
10-15-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
10-12-2017
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
mature couple
10-11-2017
Good
Pros:
Cons:
7.9
Carol
Good
young couple
10-08-2017
Good
Pros:
Cons:
7.5
Anonymous
Good
review category group of friends
10-08-2017
Good
Pros:
Cons:
8.8
Loretta
Excellent
young couple
10-06-2017
Fabulous
Pros: Staff very friendly and acommodating. Breakfast good. Quiet area.
Cons: Lack of an elevator would have been a factor if we had not been able to get aground floor room.
10.0
Carol
Exceptional
young couple
10-04-2017
We had a wonderful relaxing...
Pros: The breakfast was great.
Cons: The bathtub was extremely slick and very dangerous. The pillows were really flat. We had to get more.
10.0
Daniel
Exceptional
young couple
10-04-2017
Great Experience!
Pros: Friendly staff...great suggestion of a restaurant for dinner!
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