Embassy Suites by Hilton Detroit-Southfield

AAA Inspector Rating
8.7
28100 Franklin Rd
Southfield, MI 48034- Map It
Members save 5% or more and earn HHonors™ points when booking AAA rates!
Photos
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AAA Inspector Notes
The atrium-style lobby is nicely appointed with dark gray accents, a relaxing waterfall and oversized chairs and couches. Guest suites include spacious desks, wet bars and separate seating areas. Smoke free premises. 239 units. 9 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-696 exit 8, 0.5 mi nw on SR 10 (Northwestern Hwy). 28100 Franklin Rd 48034.
AAA Benefit
Members save 5% or more and earn HHonors™ points when booking AAA rates!
Pool
heated indoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet. Some: high-speed Internet.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, room service, area transportation-within 5 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 43 guests
Showing reviews 1 - 5 of 37
2.9
James
Poor
review category group of friends
09-15-2016
Pros: Nothing
Cons: Dirty and nothing working
7.1
Aaron
Good
family with young children
09-01-2016
Pros: Great breakfast. Beds we're ok
Cons: One elevator worked intermittently. Stairs from 6 floor.Requested towels never received them. The next day we had to go and pick them up. request room to be cleaned one day and bathroom was not cleaned, nor floor vacuumed.
4.2
Doug
Disappointing
mature couple
08-29-2016
Pros: Friendliness of the staff
Cons: Elevators weren't working properly: sometimes had to wait on only one elevator for more than 1/2 hour, Air Conditioning wasn't working properly, had to call the engineer several times to get it fixed.
6.7
Charlie
Pleasant
mature couple
08-14-2016
Pros: The breakfast were always excellent
Cons: I was promised an adjustment on my bill for the inconvenience of them rekeying my room door and I could not get a key to open the door and had to wait several hours before they got someone to get the door key to work. When I checked out no one claimed to have any knowledge of the promised adjustment. That made me a little upset.
5.0
Kristeena
Fair
family with young children
08-08-2016
Pros: breakfast and happy hour was great as far as the service!
Cons: The pool was very dirty and merky, I told my small children..NO WAY! They were highly upset so I would try another hotel next time.
Showing reviews 1 - 5 of 37