Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Accommodations are spacious; some rooms have balconies with views of Lake Michigan. The inviting two-story lobby features decorative artwork. Families can reserve kid-friendly suites, which have bunk beds and gaming systems.
Smoke free premises. 82 units. 3 stories, interior corridors. Accessibility (Call).
N, check-in 3:30 pm, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 109 guests
Showing reviews 1 - 5 of 50
8.0
Anonymous
Very Good
08-11-2017
Pros: Location and the attached restaurant were great. Enjoyed live music Friday night with dinner on the patio and a sunset over the lake. Included breakfast made it easy to get going with the rest of our day.
Cons: Wasn't as clean as I would like. Not gross, but dust in the corners etc.
7.0
Anonymous
Good
08-11-2017
Pros: Good location & hot tub were nice too. Overall staff was very friendly. Breakfast had many options!
Cons: Was on Spring Break, me & 3 teenagers. Our room did not get cleaned, at all. Stayed 2 nights & I had to take out the garbage & straitened up. I was not happy, paid ----/night & should've had the room cleaned. The pool was smaller than I th
9.0
Anonymous
Wonderful
08-11-2017
Pros: LOVELY LOCATION.
Cons: The tub had hairs on the wall and on the sides.
5.0
Anonymous
Fair
08-11-2017
Pros: View
Cons: Price
7.0
Anonymous
Good
08-11-2017
Pros: Location and Breakfast
Cons: We had spiders in our room and the toilet ran all night. The price was very high.
9.0
Anonymous
Wonderful
08-11-2017
Pros: View of the lake Restaurant next door Breakfast
Cons:
5.0
Anonymous
Fair
08-11-2017
Pros: Nice breakfast layout and swimming pool area was nice.
Cons: The parking was not good, there were 5 spaces by the front entrance. The rest were in the back of the building and our room was in front so we had to walk the entire length of the hotel to get to our room. The elevator made a lot of noise.
6.0
Anonymous
Pleasant
08-11-2017
Pros: Location. morning breakfasts, amenities.
Cons: Toilet and shower could have been cleaner. Cost was high but they said it was tourist season...
9.6
Anonymous
Exceptional
11-17-2015
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
09-22-2015
Exceptional
Pros:
Cons:
9.2
Anonymous
Wonderful
08-30-2015
Superb
Pros:
Cons:
10.0
Anonymous
Exceptional
08-23-2015
Exceptional
Pros:
Cons:
7.1
Anonymous
Good
08-14-2017
Disappointed
Pros: The location
Cons: My room, for the price paid should of had a view and a balcony. Room was small and paid over 330.00 a night, that's crazy.
9.2
Anonymous
Wonderful
07-11-2017
Great for a quick weekend...
Pros: Great staff, clean, wonderful location.
Cons: A little pricey. Wish there were more balconies.
9.2
Anonymous
Wonderful
06-27-2017
Very pleasant two night stay
Pros: Staff were friendly and welcoming and the room was large and comfortable. The location by the lake is very pleasant and although the hotel is on the main road it wasn't noisy. The restaurant next door is also very good.
Cons: It was nice that there was a complimentary breakfast, but there wasn't enough seating for the people there. This is a very minor issue though.
9.2
Anonymous
Wonderful
06-22-2017
Superb
Pros: Appreciated being given a room above lobby in open area as a woman traveling alone.
Cons:
8.3
Anonymous
Very Good
06-16-2017
View
Pros: Room size large
Beds comfortable
Friendly employees
Cons: Outdated bathroom, prefer compartmentalized
7.9
Anonymous
Good
06-14-2016
Great place to stay for...
Pros: The room was very spacious and clean. We had a family suite for a group of ladies and it worked perfectly! Plenty of space!
Cons: The breakfast left much to be desired.
8.8
Anonymous
Excellent
05-20-2016
Fabulous
Pros: The breakfast was good and there was a wide selection. The staff was very nice and welcoming.
Cons:
5.8
Anonymous
Okay
01-01-2016
Great location, but unprepared when...
Pros: Location and room set up w second room for the baby.
Cons: Very thin floors w children running above it sounded like elephants. Power went out with no help from the staff, we had to check out in the dark w a baby and find another place to stay in a snow storm. There was no generator or back up plan.
6.7
Anonymous
Pleasant
10-30-2015
Pleasant
Pros: Convenient location
Cons: Housekeeping is minimal. breakfast creates way to much throw away trash. It's not too difficult to wash a few dishes
7.5
Anonymous
Good
09-01-2015
Enjoyed the location
Pros: We thought the hotel was in the perfect location for what we needed.
Cons: Didn't like the "kitchenette" Absolutely zero amenities like soap, towel, paper plate, plastic spoon...nothing.
9.2
Anonymous
Wonderful
08-23-2015
"I'll be baaaack"
Pros:
Cons: Still pretty expensive for a holiday inn express but the view is amazing!
7.5
Anonymous
Good
08-04-2017
Good
Pros:
Cons:
7.5
Anonymous
Good
07-11-2017
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
05-15-2017
Exceptional
Pros:
Cons:
7.9
Anonymous
Good
01-30-2017
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
01-23-2017
Exceptional
Pros:
Cons:
8.8
Anonymous
Excellent
03-22-2016
Fabulous
Pros:
Cons:
8.8
Anonymous
Excellent
08-03-2017
Very clean room,a short drive...
Pros: Front desk people,all were extremely friendly and helpful.Very good selection for the continental breakfast!
Cons:
10.0
Anonymous
Exceptional
08-01-2017
Wonderful
Pros: Room was clean and view was beautiful. The lady at the front desk was so nice and very accommodating.
Cons:
10.0
Anonymous
Exceptional
07-27-2017
Exceptional
Pros: morning breakfast was a plus, something for everyone. The happy hour from 5 to 7 was unexpected and well done.
Cons:
9.6
Anonymous
Exceptional
07-24-2017
It was a very comfortable...
Pros: The entire staff was super courteous and helpful. Our view of the lake was beautiful.
Cons: The street noise was a bit loud when enjoying the view from the balcony.
7.5
Anonymous
Good
07-19-2017
Good
Pros: The view of Lake Michigan
Cons: The price was at least $50 too high
5.4
Anonymous
Fair
07-17-2017
Not happy.
Pros: Cleanliness.
Cons: Bed was hard as a rock, and nobody would answer the phone when I called 3 different times.
8.3
Anonymous
Very Good
07-16-2017
Very good
Pros:
Cons: We paid three different prices for the same room.
9.6
Anonymous
Exceptional
07-15-2017
Great hotel, but a little...
Pros: Great view of the lake from our room.
Cons: The cheese omelets. It tasted like cheese whiz.
8.8
Anonymous
Excellent
07-10-2017
Fabulous
Pros: Our room was spacious. Breakfast far surpassed our expectations. The staff was very friendly and helpful. The property, while not new, has been very well maintained- we were suitably impressed throughout our two-night stay.
Cons:
10.0
Anonymous
Exceptional
07-06-2017
Nice hotel with comfortable beds,...
Pros: The breakfast was nice, the rooms were nice and comfy and the staff did a great job.
Cons: Nothing.
7.1
Anonymous
Good
07-03-2017
Comfortable, clean surroundings
Pros: Bed very comfortable. Staff pleasant. Breakfast pretty good.
Cons: Seemed a little pricey.
7.5
Anonymous
Good
06-05-2017
I would stay again but...
Pros: The overlooking of the Lake
Cons: The room could of used some sprucing up. The outdoor furniture was worn out and stains on carpet. We had a banging in our room about 3 am and couldn't figure out where it was coming from.
10.0
Anonymous
Exceptional
05-08-2017
Exceptional
Pros: Friendly staff, clean rooms, good location
Cons:
10.0
Anonymous
Exceptional
04-05-2017
Pleasant experience
Pros: Overall, it was a very pleasant experience. Very quiet, super comfy beds and pillows, view of the lake at sunset :), very decent hot breakfast (despite plastic plates and cutlery) served by very attentive and kind Linda, cute souvenirs for kids (HI logo bucket, beach ball and sticker), fast check-in/out, 10% off for the adjacent restaurant (we were lucky to have dinner and live music too there)
Cons: Nothing, maybe temporary construction around the hotel
10.0
Anonymous
Exceptional
03-06-2017
This is a good place...
Pros: Breakfast was nice staff was great.
Cons: Pillows to soft for me, no decaf coffee in room.
10.0
Anonymous
Exceptional
02-08-2017
Family suite perfect for a...
Pros: Breakfast was very good! Added much value to the stay. Family suite was perfect! Incredibly clean and comfortable. Very welcoming staff and facility. While not walking distance to downtown, was an short and easy drive. Loved walking out of the hotel to see the beautiful lake!
Cons: Stay was too short! :( Didn't get a chance to try to restaurant on the grounds. Maybe next time.
10.0
Anonymous
Exceptional
02-04-2017
Holiday Inn Express, you have...
Pros: Very clean. Pool was excellent, even in the winter, it was well maintained. Highly recommend.
Cons:
9.6
Anonymous
Exceptional
01-30-2017
Excellent Stay
Pros: We were very happy with the accommodations
Cons: N/A
10.0
Anonymous
Exceptional
01-09-2017
Best place, Best view in...
Pros: Everything, we stay there a couple of times a year, we love it.
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