Several pieces of decorative artwork won at an auction adorn the inviting two-story lobby. Accommodations are spacious and some have a balcony offering relaxing views of Lake Michigan. Families can reserve one of the kid-friendly suites, complete with bunk beds and gaming systems.
Smoke free premises. 82 units. 3 stories, interior corridors. Accessibility (Call).
Pros: Love the location and the convenience of has a restaurant next door. That staff were all very helpful and friendly. The sunsets have been magnificent!
Cons: Some rooms have outside noise.
10.0
Kara
Exceptional
review category group of friends
09-18-2016
Pros: Location was perfect, room was spacious and clean, and the breakfast was very good. And the restaurant right next door was awesome, we had dinner overlooking the lake at sunset!
Cons: It was perfect
9.2
Amanda
Wonderful
young couple
09-16-2016
Pros: Cookies upon arrival!
Cons:
6.3
Bradley
Pleasant
mature couple
09-15-2016
Pros: Breakfast buffet was outstanding and the ladies who prepared it each day were very hard working, friendly and professional. Kudos to all three of them.
Cons: Logs of spiders and bugs inside and outside of rooms. Every window had spider webs and big spiders. Road noise from nearby Lakeshore Drive was loud weekday mornings. Don't go in the pool....it looks nasty. Outdated bathrooms in guest rooms.
9.2
Jill
Wonderful
family with older children
08-30-2016
Pros: Location was great, 5 minute drive to beach and downtown. Quiet place, very relaxing. Staff very friendly
Cons: Need new mattress. Second year stayed here - different rooms and both beds need to be replaced.
9.2
Michelle
Wonderful
family with older children
08-16-2016
Pros: The hotel was spotless. The dbl queen room was huge. The staff was very friendly.
Cons: A little pricey for a holiday inn
4.6
Jeff
Disappointing
family with older children
08-02-2016
Pros:
Cons: Our toilet was not cleaned for the 3 days we stayed.
The breakfast buffet is poorly done. Took an hour to eat only because we were constantly waiting for something.
7.5
Joanne
Good
mature couple
07-22-2016
Pros:
Cons: I did not like the use of plastic cutlery in the dining room.
10.0
Lorie
Exceptional
solo traveller
07-10-2016
Pros: Rooms nice and clean beds comfortable room service good
Cons: Thought it was across from beach no access but just a beautiful view!
9.6
Christine
Exceptional
family with older children
06-26-2016
Pros: Great location, very clean, nice staff.
Cons:
7.9
Anonymous
Good
review category group of friends
06-14-2016
Pros: The room was very spacious and clean. We had a family suite for a group of ladies and it worked perfectly! Plenty of space!
Cons: The breakfast left much to be desired.
9.6
Peter
Exceptional
solo traveller
06-06-2016
Pros: Staff and room size
Cons: Last night. They only made bed. Dirty room left No towels or shampoo and the like.
9.6
Timothy
Exceptional
family with young children
05-24-2016
Pros: Everything was great and kept clean
Cons: Nothing our stay was great would recommend to anyone
8.8
Anonymous
Excellent
family with young children
05-20-2016
Pros: The breakfast was good and there was a wide selection. The staff was very nice and welcoming.
Cons:
10.0
A
Exceptional
review category group of friends
05-10-2016
Pros: The view was fantastic-and the breakfast superb.
Cons: Small couch in the suite was not very comfortable.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
05-08-2016
Pros: LOVELY LOCATION.
Cons: The tub had hairs on the wall and on the sides.
9.6
Tina
Exceptional
review category group of friends
04-30-2016
Pros: clean, great service, good location
Cons: I came in from Chicago on the Amtrak train but there was NO TRANSPORTATION option from downtown St. Joe's to this hotel! This was a huge turn-off! There should be a shuttle available if there is no Uber or Taxi service!!!!
7.9
Deborah
Good
review category group of friends
04-16-2016
Pros: Breakfast is alays good and the rooms are a good size
Cons: Thewe were a group of us who stayed the night and the staff called the room and asked us if we were having a party because we were too loud...we paid our money like everyone else, so we should be able to laugh and not have a bedtime like we're kids. Getting a hotel is just like an apartment, you can't control what someone else is doing, put some ear plugs in and go to bed.
10.0
Cindy
Exceptional
family with young children
04-14-2016
Pros: We really enjoyed our whole stay! But, one thing that really stood out was the amazing customer service! The people working front desk really great! Super polite, very accommodating, made conversation, over all just really sweet! They gave us an upgrade at check-in which allowed my kids to get bunk beds! They were psyched about that! They also even gave us a little bit later of a check out time so that my kids could enjoy the pool a little longer that morning! Thank you so much Holiday Inn for everything!
Cons:
7.9
Connie
Good
family with older children
04-07-2016
Pros: We loved the location near the lake. It felt safe here, and there was a nice view on all directions. Also, the breakfast had a wide assortment of options. We loved the cinnamon rolls! Very nice lobby and good looking hotel. Super friendly staff! I would stay here again if I were ever going to stay in St. Joseph again, but I doubt that will happen.
Cons: We stayed in the family suite, and it's a great idea, but we couldn't figure out why there would be a bunk bed in a separate room from two queen beds. We are a married couple with four older kids-- unfortunately the logistics caused us, the parents, to take the bunk beds (we really needed the door between us and the kids!) The mattress killed my back. The pool and hot tub were nice, but there was a used bandaid on the side of the hot tub over the span of three days we were there- makes you wonder how clean it all is.
10.0
Heather
Exceptional
Family with Young Children
04-04-2016
Pros:
Cons: Claimed to be a suite but there was no separate area/room. Hard with kids
10.0
Lisa
Exceptional
review category group of friends
04-04-2016
Pros: Very clean, comfortable beds, excellent breakfast, nice indoor pool, helpful staff. Hotel overlooks the lake.
Cons: finding a parking spot was tough when returning late night.
9.6
Alene
Exceptional
family with older children
03-31-2016
Pros: The staff members were friendly and they went extra miles to accommodate me with an additional reservation.
One of the staff members helped me the next day in finding the wineries which were open for me to visit. Excellent!
The view of the Lac Michigan is a breathtaking, especially at the sun set
I will definitely return.
Cons: More variety of fruits for Breakfast
9.6
Patrick
Exceptional
family with young children
03-30-2016
Pros: The staff was VERY friendly. The lady who set up the continental breakfast was great. She was helpful, very kind to our grandchildren and really went out of her way to be helpful.
Cons: The exterior does not do justice to the niceness and cleanliness of the Hotel.
10.0
Lynda
Exceptional
solo traveller
03-27-2016
Pros: Comfortable beds, good linens. Quiet.
Cons:
10.0
Alyssa
Exceptional
young couple
03-27-2016
Pros: This hotel was one the most cleanest hotels my husband and I ever stayed in. The staff was friendly. There also was not an abundance of noise from other hotel guests. We did not eat their comlimentary breakfast, though. We had leftover pizza from Silver Beach Pizza that we needed to eat. We had absolutely no complaints and will definitely be staying there again in the future.
Cons: N/A
9.6
Deborah
Exceptional
review category group of friends
03-01-2016
Pros: Everything was amazing including the view!!
Cons: I wish they served turkey sausage at breakfast all the time due to me not eating breakfast
9.2
Boo
Wonderful
young couple
02-29-2016
Pros: View, staff
Cons: Far from wineries
9.2
Deborah
Wonderful
review category group of friends
02-21-2016
Pros: Breakfast is amazing!!! I really appreciate that they serve turkey sausage, that's a welcome change compared to every other place that just offers pork.
Cons:
9.6
Simone
Exceptional
solo traveller
02-18-2016
Pros: The breakfast was outstanding! Also, the hotel offered firm and soft pillows, which was great since I was able to choose which pillow would be most comfortable for me to sleep on.
Cons:
9.6
Mark
Exceptional
family with older children
01-17-2016
Pros: Courtesy and attitude of staff and housekeeping. Large, comfortable room. AWESOME breakfast included!
Cons: Fitness center was small and tv not working. Computer is business center not working.
10.0
Randy
Exceptional
mature couple
01-03-2016
Pros: Love the location over looking Lake Michigan.
Cons: Liked everything.
10.0
Deborah
Exceptional
solo traveller
01-02-2016
Pros: The room was spacious and comfortable. The view of the lake was amazing!! Breakfast was delicious.
Cons: I requested a room on the 2nd floor but there were only rooms on the 1st floor available with a lake view. Staff was apologetic and made me feel that they cared about my request even though they couldn't do anything about it. The view was still nice from the 1st floor.
5.8
Anonymous
Okay
family with young children
01-01-2016
Pros: Location and room set up w second room for the baby.
Cons: Very thin floors w children running above it sounded like elephants. Power went out with no help from the staff, we had to check out in the dark w a baby and find another place to stay in a snow storm. There was no generator or back up plan.
4.0
John
Disappointing
Traveling as Couple
12-23-2015
Pros: The location is perfect, the rooms were spacious and clean.
Cons: Noise from people in the lobby was incessant.
10.0
Melinda
Exceptional
mature couple
12-09-2015
Pros: They have a great breakfast! Stayed there in August & December. Both times were excellent. The staff is wonderful.
Cons:
10.0
Mary
Exceptional
solo traveller
12-01-2015
Pros: This was a very relaxing experience. I totally enjoyed my time away from the craziness of everyday life. Being able to relax in the hot tub and reading my book was the best, Expect to see e again in a few months!!!!!
Cons:
7.5
James
Good
mature couple
11-21-2015
Pros:
Cons: Room needs updating.
10.0
Thetravelingguy
Exceptional
solo traveller
11-15-2015
Pros: Clean and great price
Cons: Nothing
10.0
Daniel
Exceptional
mature couple
11-04-2015
Pros: The room was great! Overlooking the lake - the staff was friendly and professional - overall experience was wonderful - Thank you!
Cons:
10.0
Gwendolyn
Exceptional
solo traveller
10-30-2015
Pros: It was soooo clean and beautiful...elegant...I was so comfortable ...I give it 10 stars!!!
Cons: There was nothing wrong !!!
6.7
Anonymous
Pleasant
mature couple
10-30-2015
Pros: Convenient location
Cons: Housekeeping is minimal. breakfast creates way to much throw away trash. It's not too difficult to wash a few dishes
10.0
Ivan
Exceptional
solo traveller
10-23-2015
Pros: Location
Cons: Parking
9.6
Peter
Exceptional
mature couple
10-18-2015
Pros: The reception and breakfast staff who had plenty of time to talk about the area.
Cons: would be better to have a changing room for the pool
10.0
Mark
Exceptional
review category group of friends
09-15-2015
Pros: The overall review should tell you.
Cons: Nothing. Very nice.
4.6
Karla
Disappointing
mature couple
09-06-2015
Pros: We have stayed here many times on our anniversary weekend. Rooms with lake view are the ones to get and naturally more expensive .
Cons: We were here from September 1 to September 5.
On the 3rd I asked Kayla at the desk about staying an extralegal night. She gave me a "look" and said they were sold out and proceeded to ignore me to wait on a man who came up after me. I confronted her the next evening about the way I was treated. No Apology and she put me on the defense.
The next evening I spoke with Marcy at the desk and she was So helpful. She found a room for us the night of the 4th. She made sure to have it ready at noon when we needed to leave our original room.
The new room smelled like smoke. The woman at the desk said "it's not smoke probably Just musty. After a wait she said she could run the ion machine but we could not be in the room for 30 min. It was 10:30 pm.
Returned to room at 11 to same smell.
Next day I called for noon check out and was told not possible. I waited and the best she could do was 11:30. We had to vacate this room for 30 minutes the night before!
The room charge was a whopping $300! I will be asking for price adjustment.
8.8
Cara
Excellent
mature couple
09-01-2015
Pros: Best hotel in St. Joseph. You can always expect your room to be spacious and clean. No surprises, courteous staff.
Cons:
7.5
Anonymous
Good
mature couple
09-01-2015
Pros: We thought the hotel was in the perfect location for what we needed.
Cons: Didn't like the "kitchenette" Absolutely zero amenities like soap, towel, paper plate, plastic spoon...nothing.
4.6
Steve
Disappointing
mature couple
08-28-2015
Pros:
Cons: Over priced
had a wedding and no one had a break in the price
Over 100 people
There should have had some form of a break due to the wedding party staying there
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