This property's water park features a waterslide and a lazy-river ride. The guest rooms are on the larger side and have granite-topped wet bars, triple-sheet bedding and spacious desks.
Smoke free premises. 189 units. 2-5 stories, interior corridors. Accessibility (Call).
Cons: Original rm was not ready
Response time was poor- very slow 10-15 rings!!!
Water was way to cold...
Pros: It was nice but jus not warm enough all the kids was in the hot tub playing and splashing they didn't want to play in anything else cause it was to cold for them
Cons: The water was not warm enough it was really cold and the room where the water park is was not warm enough either it's to cold for the kids to be in there and not be able to enjoy playing in the water and getting out without freezing I paid to much money for my babies not to want to stay playin in the water park cause it was to cold for them
Cons: Every time turned on bathroom faucet water leaked all over counter; had no pool to use outside of water park, which was way to expensive, The worse part was we were placed on 3rd floor where all the people around us must have been related, as they were in and out of various rooms especially the room across the hall from us. Children were running up & down the halls most of the night, We hardly got any sleep. Then next morning as we were getting ready to leave some girl opened the door to our room, but we had the chain on the door (how does some stranger get in our room with her key), then a fight broke out in room next to us between 2 females I think & the language coming from that room was nothing I wanted my 8 yr. old grandson to hear. Called down to desk & they finally sent someone up. We were afraid to even leave our room. In short we should have been comped for the room, but only got 20% off. I will never ever go back there.
Health and Safety Hazard!
Cons: Hotel was unsafe and unsanitary. Will; never go back! No curtains on first floor room Just a sheet thumb tacked to the wall!
Pros: Staff was great.
Cons: Young hockey players playing hockey in the halls. The were having fun but we were trying to sleep.
room from hell
Cons: stab mark in the chair ,something glue bathroom counter ,tub stopper dose no work take bath ,there was something in the wall socket so you could not use it. and you smell like pain fumes in are hall there was a sheet for a window crutin
Two thumbs up!
Pros: The restaurant by the lobby is amazing, definitely recommend it! From check in to check out everything exceeded our expectation.
Cons: The only thing to complain about was in the morning we woke up to someone (a worker) barging into our room at 8am, then slamming it shut once they realized someone was in it.
SWEETPEA LEARNS TO SWIM
Pros: My family, we love coming to this hotel an the WATER PARK, Every summer it become our tradition, but they all became adults with their family. Fortunately I have a grandbaby who's three and loves to be in the water like her grannie. Keeping with tradition we're BACK, She loves the pool and she did something new. She learned to swim with her life jacket its was AMAZING. WE'RE BACK!!!!❤
Cons: NO TOWELS, and it was ON GOING, everytime we went for a towel there wasn't any. Attention ⚠ HOUSEKEEPING ⚠ need more TOWELS in the pool room.
Disappointed in Sterling
Pros: My son enjoyed the pool for 1 night.
Cons: The pool was closed down for 2 of the 3 days we stayed. This was not mentioned until we already checked in. Several other guests were not aware of this either. The pool was scheduled to be open until 9 but the staff closed the pool at 8 too. Many of the amenities were not available. We would have selected another hotel if we knew in advance. Ask if the hotel is being remodeled or if it had recent renovation. What are the pool hours. Is the pool closed during any day.
Pros: That my children had a good time in the pool..
Cons: that I had to wait 8 hours for towels and to clean the room I had to keep calling the front desk. My pull put couch was broke and both of my children hit there mouth and bust there mouth open
Clean, and spacious
Pros: Really thought it was very convenient to have the Loon Cafe there for breakfast, lunch or dinner.
Cons: I didn't use pool, but wouldn't want to because the water didn't look clean.
Pros: The staff member Troy who checked me in was awesome he was very helpful during my check in and the entire stay.