A member of the Preferred Hotels-the Connect Collection, rooms at this property are contemporary with sophisticated touches. Some higher-floor rooms feature nice views of the surrounding areas.
Smoke free premises. 250 units. 14 stories, interior corridors. Accessibility (Call).
Pros: Everything was perfect. Hotel Employee at the front desk gave me excellent service. I would stay here anytime and would recommend it to others.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: bed was comfortable and room was nice.
Cons: one small garbage can. and I didn't see a microwave in the room. there's only one entry and exit other than the fire doors. Maybe for the deluxe room a couch not just a single chair. need more sitting room. not just the bed and two chairs.
9.2
Anonymous
Wonderful
07-27-2017
It was great for shopping...
Pros: Restaurant inside hotel. Room service quick and good. Frigerstir also in room per my request.
Cons:
8.8
Anonymous
Excellent
07-12-2017
I'd come again!
Pros: Staff were excellent.
Cons: Air conditioner was loud.
3.8
Anonymous
Poor
06-29-2017
Poor
Pros:
Cons: The staff at night at the Front desk no consumer appreciation and a bed attitude
10.0
Anonymous
Exceptional
06-28-2017
Excelent location!
Pros: Excellent location. Very convenient for everything.
Cons:
7.1
Anonymous
Good
06-25-2017
Good
Pros: Room in Good condition
Cons: No breakfast
5.4
Anonymous
Fair
05-25-2017
Nice location • TERRIBLE BEDS
Pros: The mall is walking distance
Cons: We could not sleep at all. The beds are hard as a rock and are folding from both sides inward like a taco shell.
This was literally our only problem.
If you don't need sleep then this is a great hotel for you to crash at
7.9
Anonymous
Good
04-25-2017
Good
Pros: Coffee was amazing
Cons: Food was adequate could be better
7.5
Anonymous
Good
03-07-2017
Good
Pros: Location
Cons:
3.5
Anonymous
Poor
02-17-2017
Poor
Pros: Nothing
Cons:
8.3
Anonymous
Very Good
02-01-2017
Very good
Pros: Location, close to mall.
Cons: Price
10.0
Anonymous
Exceptional
12-19-2016
Exceptional
Pros: Everything just right,people were friendly, and location good
Cons:
9.6
Anonymous
Exceptional
12-14-2016
Great way to spend a...
Pros: The whole shooting match was just great.
Cons:
10.0
Anonymous
Exceptional
12-07-2016
Exceptional
Pros: Everything was good
Cons: Everything was good
10.0
Anonymous
Exceptional
12-06-2016
Exceptional quality and service.
Pros: Fabulous location for shopping and eating. The staff were very friendly and helpful in recommending places to eat, etc. This was a birthday celebration for a friend so the hotel is a little pricier than I would normally stay in for a shopping trip. However, it was a lovely place to stay and worth the extra money paid.
Cons:
10.0
Anonymous
Exceptional
11-16-2016
Exceptional
Pros: I go there year after year and I know what to expect. Cleanlines,frendliy accommodating,and very fair price for the lovely place.
Cons:
9.6
Anonymous
Exceptional
10-24-2016
Good hotel near summer set...
Pros: Clean, comfortable bed, bathroom
Cons: Lighting in rooms, no mini fridge.
10.0
Anonymous
Exceptional
10-23-2016
Exceptional
Pros: everything was as we expected
Cons:
10.0
Anonymous
Exceptional
09-29-2016
It was great
Pros: Yes
Cons: Nothing
9.6
Anonymous
Exceptional
09-26-2016
Wonderful experience.
Pros:
Cons: All staff very cordial and helpful.
9.2
Anonymous
Wonderful
09-06-2016
Good hotel for short term...
Pros: I loved the courtyard and thought the restaurant and staff were very nice. The room was fine w/ about everything a traveler needs.
Cons: Pillows were pretty poor and I was surprised the there was no lotion in the bathroom. B/c of TSA regs, travelers have come to count on hydrating lotion. The "gift store" did not offer any either and seemed to be quite limited in offerings.
9.6
Anonymous
Exceptional
09-05-2016
Excellent
Pros: Everything
Cons: Nothing
8.8
Anonymous
Excellent
08-28-2016
Overall good thanks for the...
Pros: -
Cons: -
4.6
Anonymous
Disappointing
07-19-2016
Just fine for $99/night
Pros: Proximity to my event
Cons: The place is just dated and in need of a complete refresh. Also smelled of cigarette smoke pretty much throughout the property.
10.0
Anonymous
Exceptional
07-10-2016
Beautiful courtyard
Pros: Helpful staff at desk, flexible check out time for bride
Cons: Nothing
10.0
Anonymous
Exceptional
06-26-2016
Lovely stay in a convenient...
Pros: Friendly helpful front desk.
Very comfortable beds and lovely bed coverings.
Cons:
6.3
Anonymous
Pleasant
06-15-2016
The disappointing birthday celebration
Pros:
Cons: The room was upgraded to a better King room, which I'd already paid for ( The King room), and unfortunately the room that was given was occupied. We then thought we were upgrading to a room on a higher floor, only to find that this room had a double bed and no refrigerator. The associate didn't give me these details, therefore I was very disappointed in the room, and my friend didn't want to move to another room, and so we stayed. I should've been informed about the room NOT having a refrigerator and a double bed! It was a birthday surprise and it was not what I wanted or pictured.
9.6
Anonymous
Exceptional
06-14-2016
Exceptional
Pros: Very welcoming, helpful staff. Absolutly quiet and comforting enviroment.
Cons: Very small tub
10.0
Anonymous
Exceptional
05-23-2016
Great location and price
Pros: Great location mall in right next door and overall price was outstanding.
Cons:
10.0
Anonymous
Exceptional
05-18-2016
Exceptional
Pros: The workers up at the front counter were great
Cons:
9.6
Anonymous
Exceptional
05-14-2016
Happy with my stay
Pros: Friendly staff and clean rooms
Cons:
7.9
Anonymous
Good
05-12-2016
business overnight with impressive mall...
Pros: very early check in was allowed
two steps from mall
Cons:
5.8
Anonymous
Okay
05-11-2016
Okay
Pros: We liked where it was located but the price and the fees were a lot higher then we would've liked to pay. It was definitely more business friendly then young person friendly.
Cons: It did not seem inviting, it was more of a work place atmosphere then anything else. And not having breakfast for how much I paid was disappointing.
7.5
Anonymous
Good
04-12-2016
room wasnt as nice as...
Pros: appearance is good
Cons: not enough outlets, could only plug in one device in the room, have to move the coffee maker from the shelf into the bathroom to plug it in
10.0
Anonymous
Exceptional
03-12-2016
Very good quality hotel
Pros: Blackout curtains
Cons: I wish there were bigger tubs
9.2
Anonymous
Wonderful
03-04-2016
Great rate reborn hotel
Pros: The location close to shoppiMG etc and also family living in Troy
Cons: Nothing
7.9
Anonymous
Good
01-30-2016
Good
Pros: Location
Cons:
4.2
Anonymous
Disappointing
01-17-2016
Disappointing
Pros:
Cons: The bathtub was dirty and the shower curtain.
10.0
Anonymous
Exceptional
12-09-2015
Great place to stay as...
Pros: Friendly staff at front desk.
Clean rooms.
Appreciated the room service breakfast for our large group.
Cons:
9.2
Anonymous
Wonderful
12-07-2015
Superb
Pros: staff was very accommodating. food was great! cocktail time & breakfast
Cons: could hear other people going in & out of room around us.
4.2
Anonymous
Disappointing
11-29-2015
Bad choice
Pros: The location only
Cons: The hotel was not worth to called hotel ,everything was basic for a motel not hotel. The service was bad enough
9.6
Anonymous
Exceptional
11-18-2015
Excellent stay
Pros: room was clean and quiet. breakfast was delicious and reasonable. great location
Cons:
5.0
Anonymous
Fair
11-16-2015
Not the most friendly or...
Pros: The friendliness of the lady serving behind the bar !
Cons: Rather immature staff behind reception, not really helpful and we had to carry our own bags to the rooms !
10.0
Anonymous
Exceptional
10-22-2015
Looking forward to a return...
Pros: Excellent location for us and totally comfortable rooms and the entire hotel has a wonderful environment.
Cons:
10.0
Anonymous
Exceptional
10-20-2015
Perfect location, very friendly staff!
Pros: I was in town for the marathon and I had a great overnight say at the Somerset Inn. It was the PERFECT location for me with very easy access to the highway and a great location next to the mall for my evening entertainment. The staff was super friendly and I was very pleased to see that the front desk was manned at 4:45am when I departed for my run! Very impressed overall and I would stay there again.
Cons:
8.8
Anonymous
Excellent
10-05-2015
Fabulous
Pros: Nice clean room, comfy bed.
Cons:
10.0
Anonymous
Exceptional
09-30-2015
Exceptional
Pros: Great location, wonderful rooms, terrific staff
Cons:
9.6
Anonymous
Exceptional
09-15-2015
Super quiet retreat
Pros: The location and the rooms were perfect! The bed was so comfortable and the rooms were extra quiet. I would definitely recommend.
Cons: No bad experience. My stay was great!
9.6
Anonymous
Exceptional
09-13-2015
Good, convenient hotel
Pros: Good, convenient location. Room was clean and comfortable.
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