A member of the Preferred Hotels-the Connect Collection, rooms at this property are contemporary with sophisticated touches. Some higher floor rooms offers nice views of the surround areas.
Smoke free premises. 250 units. 14 stories, interior corridors. Accessibility (Call).
Pros: I loved the courtyard and thought the restaurant and staff were very nice. The room was fine w/ about everything a traveler needs.
Cons: Pillows were pretty poor and I was surprised the there was no lotion in the bathroom. B/c of TSA regs, travelers have come to count on hydrating lotion. The "gift store" did not offer any either and seemed to be quite limited in offerings.
9.6
Michael
Exceptional
young couple
09-05-2016
Pros: Everything
Cons: Nothing
8.8
Ramesh
Excellent
solo traveller
08-28-2016
Pros: -
Cons: -
4.6
Colt
Disappointing
solo traveller
07-19-2016
Pros: Proximity to my event
Cons: The place is just dated and in need of a complete refresh. Also smelled of cigarette smoke pretty much throughout the property.
10.0
Nancy
Exceptional
solo traveller
07-10-2016
Pros: Helpful staff at desk, flexible check out time for bride
Cons: Nothing
10.0
Isabella
Exceptional
review category group of friends
06-26-2016
Pros: Friendly helpful front desk.
Very comfortable beds and lovely bed coverings.
Cons:
6.3
Erin
Pleasant
young couple
06-15-2016
Pros:
Cons: The room was upgraded to a better King room, which I'd already paid for ( The King room), and unfortunately the room that was given was occupied. We then thought we were upgrading to a room on a higher floor, only to find that this room had a double bed and no refrigerator. The associate didn't give me these details, therefore I was very disappointed in the room, and my friend didn't want to move to another room, and so we stayed. I should've been informed about the room NOT having a refrigerator and a double bed! It was a birthday surprise and it was not what I wanted or pictured.
9.6
Nathaniel
Exceptional
young couple
06-14-2016
Pros: Very welcoming, helpful staff. Absolutly quiet and comforting enviroment.
Cons: Very small tub
10.0
Brittni
Exceptional
solo traveller
05-23-2016
Pros: Great location mall in right next door and overall price was outstanding.
Cons:
10.0
Robert
Exceptional
mature couple
05-18-2016
Pros: The workers up at the front counter were great
Cons:
9.6
Tami
Exceptional
solo traveller
05-14-2016
Pros: Friendly staff and clean rooms
Cons:
7.9
Alain
Good
solo traveller
05-12-2016
Pros: very early check in was allowed
two steps from mall
Cons:
5.8
Randi
Okay
review category group of friends
05-11-2016
Pros: We liked where it was located but the price and the fees were a lot higher then we would've liked to pay. It was definitely more business friendly then young person friendly.
Cons: It did not seem inviting, it was more of a work place atmosphere then anything else. And not having breakfast for how much I paid was disappointing.
7.5
S
Good
solo traveller
04-12-2016
Pros: appearance is good
Cons: not enough outlets, could only plug in one device in the room, have to move the coffee maker from the shelf into the bathroom to plug it in
10.0
Omar
Exceptional
young couple
03-12-2016
Pros: Blackout curtains
Cons: I wish there were bigger tubs
9.2
Luci
Wonderful
mature couple
03-04-2016
Pros: The location close to shoppiMG etc and also family living in Troy
Cons: Nothing
7.9
Edward
Good
solo traveller
01-30-2016
Pros: Location
Cons:
4.2
Sonda
Disappointing
mature couple
01-17-2016
Pros:
Cons: The bathtub was dirty and the shower curtain.
10.0
Shari
Exceptional
family with older children
12-09-2015
Pros: Friendly staff at front desk.
Clean rooms.
Appreciated the room service breakfast for our large group.
Cons:
9.2
Arthur
Wonderful
mature couple
12-07-2015
Pros: staff was very accommodating. food was great! cocktail time & breakfast
Cons: could hear other people going in & out of room around us.
4.2
Sultan
Disappointing
family with young children
11-29-2015
Pros: The location only
Cons: The hotel was not worth to called hotel ,everything was basic for a motel not hotel. The service was bad enough
9.6
Diane
Exceptional
solo traveller
11-18-2015
Pros: room was clean and quiet. breakfast was delicious and reasonable. great location
Cons:
5.0
Clive
Fair
review category group of friends
11-16-2015
Pros: The friendliness of the lady serving behind the bar !
Cons: Rather immature staff behind reception, not really helpful and we had to carry our own bags to the rooms !
10.0
Frank
Exceptional
mature couple
10-22-2015
Pros: Excellent location for us and totally comfortable rooms and the entire hotel has a wonderful environment.
Cons:
10.0
Diana
Exceptional
solo traveller
10-20-2015
Pros: I was in town for the marathon and I had a great overnight say at the Somerset Inn. It was the PERFECT location for me with very easy access to the highway and a great location next to the mall for my evening entertainment. The staff was super friendly and I was very pleased to see that the front desk was manned at 4:45am when I departed for my run! Very impressed overall and I would stay there again.
Cons:
8.8
Alex
Excellent
solo traveller
10-05-2015
Pros: Nice clean room, comfy bed.
Cons:
10.0
Frank
Exceptional
mature couple
09-30-2015
Pros: Great location, wonderful rooms, terrific staff
Cons:
9.6
Rodney
Exceptional
young couple
09-15-2015
Pros: The location and the rooms were perfect! The bed was so comfortable and the rooms were extra quiet. I would definitely recommend.
Cons: No bad experience. My stay was great!
9.6
Michigan
Exceptional
family with young children
09-13-2015
Pros: Good, convenient location. Room was clean and comfortable.
Cons:
4.6
Amanda
Disappointing
mature couple
08-20-2015
Pros: Kim at the front desk.
Cons: The Building was Dated and claustrophobic, Rooms were just barely average.
9.0
Robert
Wonderful
Traveling as Couple
08-19-2015
Pros: Price Location
Cons: Delux room was much smaller then previous visit
7.9
Shopper
Good
review category group of friends
08-19-2015
Pros: The location. You can walk to Somerset Mall. Check in staff made a mistake on room accommodations and the elevator didn't work to go back down to the front desk. The head of housekeeping came to our rescue, immediately put my party in the correct room size, called the front desk to let them know our new room number and directed us to the service elevator so we could continue on our way. Our new room keys were ready by the time we arrived in the lobby.
Cons: The coffee in the room is not very good. Didn't see any coffee in the lobby. No breakfast included with the stay. Hotel restaurant prices just a tad too high.
10.0
Priscilla
Exceptional
mature couple
08-05-2015
Pros: meeting family in the hotel restaurant
and comfort of room
Cons: didn't last long enough
7.9
Mark
Good
solo traveller
08-03-2015
Pros: Friendly staff and wifi ease
Cons:
7.5
Bre200
Good
mature couple
07-26-2015
Pros: Air conditioners are very noisy -- all night long. Hotel is getting very tired. Staff very good.
Cons:
7.9
Linda
Good
solo traveller
06-16-2015
Pros: The room was quiet and much cleaner than the last time I stayed at this hotel
Cons: No assistance with luggage upon arrival or departure, the revolving doors were not user friendly.
Paper-thin towels
No refrigerator in the room
Only regular coffee, no decaf or tea offered
7.9
Robert
Good
mature couple
06-09-2015
Pros:
Cons: Saturday night stay - bar closed at 10;15PM
9.6
Kathy
Exceptional
solo traveller
06-04-2015
Pros: The location is perfect and the staff is always friendly and helpful.
Cons:
8.3
Jayne
Very Good
family with older children
05-18-2015
Pros: Close to the mall and concert venue we went to
Cons: No pool?!and no free breakfast
7.5
Mary
Good
mature couple
05-17-2015
Pros: clean, nice décor, convenient
Cons: next door had a wonderful time till about midnight, talking & laughing loudly and playing with young children who shrieked with delight. Need better soundproofing or better mannered guests!
10.0
Bernadette
Exceptional
solo traveller
05-04-2015
Pros:
Cons: It would be nice if your Wi-Fi was a secured network that required a password. Some sites aren't available if you are on an open network (ie. Banking sites). Just a suggestion!
10.0
Judith
Exceptional
mature couple
04-28-2015
Pros: This hotel is right across the street from the Somerset Collection, a shopper's paradise.
Cons:
10.0
Ryan
Exceptional
young couple
02-18-2015
Pros: Location, Location. Walked to Sommerset Mall, 5 minutes from Birmingham restaurants and shopping, and 15 minutes to Outlet malls. Great place to stay if you are taking your partner out for a weekend away.
Cons: The security guard gave some guests who had a therapy dog for their little girl a hard time, though the front desk clerk did allow them to stay as scheduled.
10.0
Rob
Exceptional
young couple
02-17-2015
Pros: Excellent staff. My car battery died during a record cold setting night and the staff at the desk found me a reasonably priced and very helpful towing company.
Cons:
7.5
Joanne
Good
mature couple
02-17-2015
Pros: Clean room, friendly staff
Cons: Bar closed at 10:30p.m. On a Saturday night and no music.
10.0
Cheryl
Exceptional
solo traveller
02-08-2015
Pros: Very clean and helpful staff.
Cons:
10.0
Nancy
Exceptional
solo traveller
02-05-2015
Pros: Very nice hotel - I would recommend it to anyone and everyone!
Cons:
6.7
Nigel
Pleasant
solo traveller
02-01-2015
Pros: - Great Location
- Somerset Mall just a short walk away
- Comfortable Room
Cons: - Advertised with additional 6% Sales Tax to pay on top of room price but at check-out, further local taxes were added which were never mentioned
- You will pay a higher price that the booking confirmation due to this tax issue
8.3
Mingyue
Very Good
solo traveller
01-21-2015
Pros: Service
Cons: The cleaness of the towel
8.3
Shari
Very Good
mature couple
12-17-2014
Pros: Staff was very friendly and helpful with check-in. Room requests to be next to each other were met.
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